Clas Ohlson AB Reviews 6,654

TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Great store with a very wide assortment and decent quality of goods. Online descriptions and images of products are not always comprehensive, but there are a lot of physical stores around, so it's eas... See more

Company replied

Rated 1 out of 5 stars

The bulb socket was not secured at all and fell out almost immediately. Upon closer inspection, it is obvious that the entire socket was only held in place by a tiny drop of glue. It completely detach... See more

Company replied

Rated 5 out of 5 stars

Super good customer service, very fast and kind. Even though it is a weekend day, I got super fast reply and support for my email from the customer service. I have never had issues with Clas Ohl... See more

Company replied

Rated 5 out of 5 stars

I see many negative reviews here on Trustpilot, and many of those are not living in Sweden. I didn't know they were selling internationally so that surprised me, or maybe they posted on the wrong Cl... See more

Company details

  1. Home Goods Store

Written by the company

Clas Ohlson grundades 1918 som en postorderfirma i Insjön, Dalarna. Idag erbjuder företaget produkter och tjänster för vardagens praktiska små problem i fem länder via över 200 butiker och e-handel. Clas Ohlson har ett brett sortiment av prisvärda produkter inom fem produktområden: Bygg, El, Multimedia, Hem och Fritid.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

7K reviews

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Rated 2 out of 5 stars

Cheap quality products at exorbitant prices

Cheap quality products at exorbitant prices. Clas Ohlson *used* to be a semi-decent place to get various knick-knacks of decent quality; Nowadays it's more reminiscent of a street-vendor in some former Eastern European bloc, except that these prices are inflated to the point of extreme. I can find literally the exact same products on-line, just without their 'branding' for 300-400% cheaper. That of course says little about the quality of their products, but as they are supposed to be 'cheap' and 'available for the masses', all you get is really, really, really cheap Chinese products with all the flaws that might entail. If you want cheap Chinese products; Order them from China instead. Clas Ohlosn merely buys the cheapet stuff available in bulk, raise the price by a few thousand percent and then put it on shelves for lesser informed consumers to pay insane prices for cheap plastic, rather than spending a few bucks more to buy some actual quality elsewhere. Or get 20 of the same item delivered directly from China, within a reasonable time-frame.

March 6, 2025
Unprompted review
Rated 1 out of 5 stars

If i cound give

If i cound give - 0 i would happy do that. I havr order some furniture since 4. december 2024. which according to the webside should be here the 7 december 2024. unfortnately they keep delaying and use bad excuses of why they delaying in or what goes wrong in the process. nobody can really answer it. It is a really bad service at all.
Now i want to refund it they said since they cancelled today the order i will be paid shortly i hope tommorow at latest please do yourself a favor go to ikea much better.

December 16, 2024
Unprompted review
Rated 1 out of 5 stars

Very disappointing ....

I tried to buy a discounted product. However, this product is not available in the closest store to me and can't be shipped either. So, I wanted to know in which store this product is available so I can go there and buy I but this is not possible as well. Basically, you need to search for each city one by one to see if they have or not.
Knowing in which stores the product is available can be the simplest function of each E-commerce website.

September 7, 2024
Unprompted review
Rated 1 out of 5 stars

Broken shittt stuff direct from start

Broken shitttstuff direct from start. No refunds untill you came back with broken stuff. Led lights are glued and take them off will destroy the paint. Dasnt meter for them mus be back vith led no helping just to give new one so i can make new conection widouth destroyng paint work. Not rekomed att all.

December 20, 2023
Unprompted review
Rated 4 out of 5 stars

Never had any problems

Never had any problems. Excellent customer service. I'm not sure about the quality of the other reviews here. In one instance I saw a review where they had made such serious spelling errors while mailing Clas Ohlson that it'd be a surprise if the royal mail could deliver. As I said, I never had any problems and I've been a customer for over a decade. The reason for not giving five stars is the fact that they constantly change their inventory. Let's say you buy excellent cleaning products, and then when it's time for a refill it's long gone from the store.

November 19, 2023
Unprompted review
Rated 1 out of 5 stars

Critically unprofessional company

Critically unprofessional company. Made online order with promised delivery up to 5 days. Today it's been 14 days since: no order status, no delivery. Contacted their service, they ask for time to check it and (next promise) that they will get back to me in 2-3h. 5h after that no updates, no information.

October 27, 2023
Unprompted review
Rated 4 out of 5 stars

Great!

Really nice shop, good prices and assortment and super helpful employees, it has been easy to ask for advice and order. Buying here is good every time.

November 19, 2022
Unprompted review
Rated 5 out of 5 stars

I never had any negative experience with them

I see many negative reviews here on Trustpilot, and many of those are not living in Sweden. I didn't know they were selling internationally so that surprised me, or maybe they posted on the wrong Clas Ohlson because there were a few when I searched.

Anyhow, I have never had any problems with the company, nice staff and good products, though I have only bought their products in store and not online.

December 18, 2022
Unprompted review
Rated 1 out of 5 stars

Order cancelled despite items available, coupon not given back.

Ordered some small stuff online, which was marked as "begr. antal", so supposedly a few items, but still available. Used a 30 SEK coupon for the purchase. The order got cancelled by them (even though there were items available in the selected store) but the coupon was not put back on my account even after 2 weeks! Seemingly they just don't want me as a customer...

September 12, 2022
Unprompted review
Rated 3 out of 5 stars

Bra service!

April 20, 2022
Unprompted review
Clas Ohlson AB logo

Reply from Clas Ohlson AB

Allt för våra härliga kunder. 🥰

Vi finns alltid till på vår mejl kundservice@clasohlson.se under dagarna om du skulle ha någon fundering i framtiden.

Hälsningar, Julia 💙

Rated 3 out of 5 stars

You can't use gift cards while shopping online

You can't use gift cards while shopping online, very inconvenient. I hope it will be possible to use soon.

Otherwise an ok shop with lots of products and for the things I did buy online, delivery was fast.

October 6, 2021
Unprompted review
Clas Ohlson AB logo

Reply from Clas Ohlson AB

Hi Sharon!
Thank you for your feedback about our gift cards. We are hoping that we will be able to use them online in the near future.

Glad to hear that you were satisfied with the delivery and products otherwise.😊

Best wishes Julia, Clas Ohlson

Rated 1 out of 5 stars

Ordered simple filters for windows…

Ordered simple filters for windows online and to be picked up in store..The order is delayed..Waited for a couple of days, still no response. Now ordered the same for home delivery, still order is delayed! I don't know what is the problem of these guys, if the items are in stock! Poor service!!

August 16, 2021
Unprompted review

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