Clements Worldwide, a Gallagher Company Reviews 

5,689
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 547 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and quick responses, making the insurance process seamless and pleasant. Many people highlight the excellent customer service, noting that agents are informative, patient, and dedicated to finding the best solutions. Reviewers also appreciate the competitive pricing and the overall efficiency of the service, often receiving quotes and policy documents in a timely manner. However, some customers also noted issues with communication, experiencing slow and inconsistent responses that led to frustration and a feeling of neglect. A few other people also felt that the insurance was too expensive, especially after policy changes or when compared to other providers.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their helpfulness, knowledge, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting professional,... See more

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency, professionalism, and... See more

Response time

Consumers find response times to be positive, with many reviewers highlighting the quick and professional... See more

Price

Reviewers mention positive feedback about price, with many finding the rates to be competitive, affordable,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As always Francesca with Clements is a pleasure to deal with. We have two cars and two motorcycles insured with them. Francesca is professional and very responsive when doing the renewals. The ren... See more

Company replied

Rated 5 out of 5 stars

Federica was patient and explained everything to me on Italian car insurance and how it worked. I initially contacted this website before I moved to Italy so had some insight into the insurance. The b... See more

Company replied

Rated 5 out of 5 stars

It was my first time buying car insurance in Italy, which can be quite challenging. Fortunately I had Federica, who answered my many questions and guided me through the process with ease, can’t thank... See more

Company replied

Rated 5 out of 5 stars

Excellent service, speedy reply and a very competitive rate. Emails were answered within minutes, the one phone call was very courteous and expeditious. Barbera, the senior international account handl... See more

Company replied


Company details

  1. Insurance Broker
  2. Accident Insurance Company
  3. Auto Insurance Agency
  4. Business Insurance Company
  5. Health Insurance Agency
  6. Renter's Insurance Agency

About Clements Worldwide, a Gallagher Company

Written by the company

Clements, a Gallagher Company, is a global insurance company that provides unique tailored insurance solutions for individuals and organizations abroad, including in high-risk areas. Whether you’re an expat, government employee, contractor, military service member, educator, or an international school or organization, our customer-first approach can bring you peace of mind as you live and work overseas.

Flexible coverage for all facets of life abroad, including:


Family packing

Our team will find a customized and affordable plan that can meet you and your loved ones’ needs, no matter your situation.

Serving Our Customers the Gallagher Way

How do we go the extra mile for you? Our culturally diverse team is equipped with invaluable knowledge, expertise and perspective. Many of our agents are expats themselves and understand the distinct challenges you can endure as a foreign national. Our collective backgrounds allow us to offer solutions in ways other insurance agencies can’t. With agents serving around the globe, we’re just a phone call away when you need assistance.


Are you living abroad or in the process of moving internationally? We’re here to help. Check out our website to learn more and get a quote today.


Locations

Washington, DC

1220 L Street NW, Suite 1200
Washington, DC 20005
P:  +1.800.872.0067 or +1.202.872.0060
info@clements.com


London, UK

The Walbrook Building
25 Walbrook
London, UK EC4N 8AW
P:  +44(0) 33 0099 0104
europe@clements.com


Dublin, Ireland

Alexandra House
15 Parkgate Street,
Dublin 8,
D08 W866, Ireland
P:  International: +353 1 9645098, In Ireland: +1800-44-99-33
ireland@clements.com


Gibraltar

Unit 243.01
World Trade Center
6 Bayside Road
Gibraltar, GX11 1AA
P:  +00350 54716000
europe@clements.com


Woman leaning out of a car

Clements Worldwide: Putting Expats First Since 1947

Written by the company

Live and Work Abroad with Peace of Mind
Get customized insurance solutions that other agencies can’t provide you with through our unique experience, customer-first approach and access to global insurance markets. No matter your location or situation, we’re here to help and keep your best interests at heart.
Protect Your Business’s Assets, Employees and More with Clements
When operating internationally, protecting both your business and your employees is non-negotiable. Clements can insure everything from vehicle fleets, cargo and commercial property to employee benefits, kidnapping and ransom insurance, and more. That way, you can help mitigate harm for your most valuable business assets.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(5,689)

495 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Speed of Execution.

Speed of Execution.
The team, in particular Jean-Jacques Nestor, was able to onboard me as a new client and finalise my insurance contract efficiently and timely.

June 23, 2026
Clements Worldwide, a Gallagher Company logo

Reply from Clements Worldwide, a Gallagher Company

Efficiency really makes a difference, and it’s great to hear everything was handled quickly and smoothly for you. We’re glad the team could deliver a seamless experience from start to finish. Thank you for choosing us.

Gallagher, formerly Clements

Rated 5 out of 5 stars

Patient agent, helped ensure correct coverage.

Agent was patient in explaining various options for the quote. Helped ensure correct coverage.

June 19, 2026
Clements Worldwide, a Gallagher Company logo

Reply from Clements Worldwide, a Gallagher Company

Maxim, taking the time to walk through options and make sure everything is set up correctly really matters. We’re glad our team provided thoughtful guidance so you could feel confident in your coverage. Thank you for trusting us with your insurance needs.

Gallagher, formerly Clements

Rated 5 out of 5 stars

Great insurance company

Great insurance company. Responsive, fast and very helpful. Great customer service!

June 19, 2026
Clements Worldwide, a Gallagher Company logo

Reply from Clements Worldwide, a Gallagher Company

Raffaella, it’s wonderful to hear such positive feedback. Having a team that’s responsive, helpful, and committed to great service is exactly what we aim for every day, and we’re glad that came through in your experience. We appreciate your trust in us.

Gallagher, formerly Clements

Rated 5 out of 5 stars

Very efficient

Very rapid, smooth and professional response from Mrs Federica Barbera. She is always very responsive and makes the experience with Clements Worldwide very positive.
Highly recommended.

June 19, 2026
Unprompted review
Clements Worldwide, a Gallagher Company logo

Reply from Clements Worldwide, a Gallagher Company

Sylvie, it’s always great to hear when everything comes together so well. We’re happy that Federica’s quick follow‑up and consistent responsiveness made the experience smooth and reliable for you. Your recommendation means a great deal to us. Thank you!

Gallagher, formerly Clements

Rated 5 out of 5 stars

Outstanding and fast responsive

Outstanding and fast responsive! Thank you Ms. Bonavota for the high competence and professional support!

June 18, 2026
Clements Worldwide, a Gallagher Company logo

Reply from Clements Worldwide, a Gallagher Company

Giordano, how wonderful to hear. We’re glad Federica’s expertise and quick turnaround made the experience feel seamless and reliable. She truly sets a high standard for the level of support we aim to provide. We’re grateful for your trust.

Gallagher, formerly Clements

Rated 5 out of 5 stars

Great service

Very attentive, great communication

June 18, 2026
Clements Worldwide, a Gallagher Company logo

Reply from Clements Worldwide, a Gallagher Company

Getting both attentiveness and clear communication right is what we aim for. It’s great to know that stood out in your experience. We’re pleased to have you as a customer.

Gallagher, formerly Clements

Rated 5 out of 5 stars

Agent Shamika S was very knowledgeable…

Agent Shamika S was very knowledgeable and was able to help me update my policy in one short call.

June 18, 2026
Clements Worldwide, a Gallagher Company logo

Reply from Clements Worldwide, a Gallagher Company

Sandra, it’s great to hear everything was handled so efficiently. We’re glad Shamika could step in, provide clear guidance, and get your policy updated quickly during your call. We appreciate you being a customer.

Gallagher, formerly Clements

Rated 5 out of 5 stars

Very Responsive, Affordable and Professions

I have had very good experiences with Clements for auto insurance in the past and now with Gallagher in the present. The cost was among the cheapest, but more importantly, the process of acquiring a policy quickly was very smooth with no problems. Specifically, my agent Aurora Bologna made this possible with very friendly and comprehensive attention. Highly recommend! UPDATE: we now work with Ms. Barbera who continues the very responsive and professional work ethic Gallagher/Clements is known for!

June 17, 2026
Unprompted review
Clements Worldwide, a Gallagher Company logo

Reply from Clements Worldwide, a Gallagher Company

Phil, it’s fantastic to see such consistent positive experiences over time. From competitive pricing to a smooth, quick process, it’s clear the team delivered where it matters most. Aurora and Barbera both deserve a shoutout for carrying that high standard forward with responsive, attentive support. We truly value your loyalty and appreciate you staying with us.

Gallagher, formerly Clements

Rated 5 out of 5 stars

Jean Jacques Nestor has been very…

Jean Jacques Nestor has been very attentive and very reactive. Look forward to a fruitful collaboration.

June 9, 2026
Clements Worldwide, a Gallagher Company logo

Reply from Clements Worldwide, a Gallagher Company

Jean is indeed a fantastic partner to have on your side. We’re glad his attentiveness and quick follow‑up made a strong impression and set the foundation for a great working relationship. We’re looking forward to supporting you as things move ahead.

Gallagher, formerly Clements

Rated 5 out of 5 stars

Easy, smooth, fast.

June 16, 2026
Clements Worldwide, a Gallagher Company logo

Reply from Clements Worldwide, a Gallagher Company

Sky, it’s great to see everything came together so effortlessly. Keeping the process smooth and efficient is exactly what our team aims for, and we’re glad that stood out. We appreciate having you with us.

Gallagher, formerly Clements

Rated 5 out of 5 stars

We had an excellent experience because of Federica Barbera!

We had an excellent experience because of the incredible job Federica Barbera did. She worked with us and the car dealership's salesperson, who seems a bit confused, but she explained everything clearly and precisely until everything was completed. Our insurance rate was great, but more importantly, our representative, Federica Barbera truly made the experience a pleasure. Professional and friendly!

May 19, 2026
Unprompted review
Clements Worldwide, a Gallagher Company logo

Reply from Clements Worldwide, a Gallagher Company

Richard, what a great example of teamwork coming together. Navigating things alongside a dealership can sometimes get a bit tricky, so it’s wonderful to hear Federica brought clarity, patience, and professionalism all the way through. We’re glad she helped turn the experience into such a positive one. We appreciate your trust.

Gallagher, formerly Clements

Rated 5 out of 5 stars

Prompt

Prompt, clear and helpful responses ..... as well as good prices ...

June 15, 2026
Clements Worldwide, a Gallagher Company logo

Reply from Clements Worldwide, a Gallagher Company

Sue, it’s great to know you found the experience both clear and efficient. Providing straightforward guidance alongside strong value is exactly what our team aims for every day. We’re glad you chose us for your coverage.

Gallagher, formerly Clements

Rated 5 out of 5 stars

Fast

Fast, clear service.

June 12, 2026
Clements Worldwide, a Gallagher Company logo

Reply from Clements Worldwide, a Gallagher Company

Thank you for the great ratings. So happy to know that our quick and attentive service stood out for you. Thank you for choosing us.

Gallagher, formerly Clements

Rated 5 out of 5 stars

Clements Account Executive Jean-Jacques…

Clements Account Executive Jean-Jacques Nestor provided fantastic service and support. He helped us cancel our previous auto insurance policy, when we transferred ownership of our vehicle to our daughter. And, he patiently quoted and supported us after acquiring a new vehicle upon arrival in Mozambique. Great work, Jean-Jacques!

June 11, 2026
Clements Worldwide, a Gallagher Company logo

Reply from Clements Worldwide, a Gallagher Company

Bryan, that sounds like a great experience during a big transition. From handling the policy change to supporting you as you settled into Mozambique, we’re glad Jean could provide steady, attentive guidance at every step. Wishing you all the best in your new location, and we’re always here if you need us.

Gallagher, formerly Clements

Rated 5 out of 5 stars

Very quick to respond in an urgent…

Very quick to respond in an urgent situation where I needed transit coverage. Very thorough explanation and helped me make educated decision.

June 11, 2026
Clements Worldwide, a Gallagher Company logo

Reply from Clements Worldwide, a Gallagher Company

When timing matters, a quick and thoughtful response makes all the difference. We’re glad our team was able to step in promptly, explain your options clearly, and help you make a confident decision. We appreciate you choosing us.

Gallagher, formerly Clements

Rated 5 out of 5 stars

Working with Chad was amazing

Working with Chad was amazing. He is super informative, quick with responses, reliable, and extremely kind. This was a very smooth and fast process thanks to Chad.

June 11, 2026
Clements Worldwide, a Gallagher Company logo

Reply from Clements Worldwide, a Gallagher Company

Sofia, We are so happy to hear this. Chad is great and sounds like he made the entire process feel smooth and easy from start to finish. It means a lot to have your trust.

Gallagher, formerly Clements

Rated 5 out of 5 stars

super quick and assertive response and…

super quick and assertive response and assistance. My focal point is Chad Hansen.

June 10, 2026
Clements Worldwide, a Gallagher Company logo

Reply from Clements Worldwide, a Gallagher Company

Thank you! Chad clearly made a strong impression. We’re glad to hear he helped you get exactly what you needed without delay. It means a lot to have you as a customer.

Gallagher, formerly Clements

Rated 5 out of 5 stars

Exactly the help I needed.

The agent I spoke to was extremely polite and helpful. He was quick to understand what I needed and sent me a requested follow up email immediately after our conversation. Thank you very much.

June 9, 2026
Clements Worldwide, a Gallagher Company logo

Reply from Clements Worldwide, a Gallagher Company

It’s great to hear the experience felt smooth and well handled. We’re glad our team could provide the guidance you needed in a way that felt clear and helpful. We’re happy to have you as a customer.

Gallagher, formerly Clements

Rated 5 out of 5 stars

Nice online interface to buy policyexperience

Nice online interface to buy policy, as opposed to others. Quick response from their info line about immediate coverage. Customer portal seems to work well.

June 9, 2026
Clements Worldwide, a Gallagher Company logo

Reply from Clements Worldwide, a Gallagher Company

It’s great to hear the platform and overall experience stood out for you. We’re glad the online process felt smooth, the response time met your needs, and the customer portal worked well along the way. We appreciate you choosing us.

Gallagher, formerly Clements

Rated 5 out of 5 stars

Timely and effective customer support

The timely reminders are very useful and the speed of service is exceptional. I feel like a valued customer.

June 8, 2026
Clements Worldwide, a Gallagher Company logo

Reply from Clements Worldwide, a Gallagher Company

Mckean, it’s great to hear the reminders and responsiveness made a real difference for you. Feeling valued is exactly the experience we want every client to have. We’re glad you chose us.

Gallagher, formerly Clements

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