As always Francesca with Clements is a pleasure to deal with. We have two cars and two motorcycles insured with them. Francesca is professional and very responsive when doing the renewals. The ren... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Federica was patient and explained everything to me on Italian car insurance and how it worked. I initially contacted this website before I moved to Italy so had some insight into the insurance. The b... See more
Company replied
It was my first time buying car insurance in Italy, which can be quite challenging. Fortunately I had Federica, who answered my many questions and guided me through the process with ease, can’t thank... See more
Company replied
Excellent service, speedy reply and a very competitive rate. Emails were answered within minutes, the one phone call was very courteous and expeditious. Barbera, the senior international account handl... See more
Company replied
Company details
- Insurance Broker
- Accident Insurance Company
- Auto Insurance Agency
- Business Insurance Company
- Health Insurance Agency
- Renter's Insurance Agency
About Clements Worldwide, a Gallagher Company
Written by the company
Clements, a Gallagher Company, is a global insurance company that provides unique tailored insurance solutions for individuals and organizations abroad, including in high-risk areas. Whether you’re an expat, government employee, contractor, military service member, educator, or an international school or organization, our customer-first approach can bring you peace of mind as you live and work overseas.
Flexible coverage for all facets of life abroad, including:
- Worldwide Car Insurance
- Personal Property Insurance
- Health Insurance
- Life Insurance
- Disability Insurance
- See All Personal Insurance Options
- Business Insurance
Our team will find a customized and affordable plan that can meet you and your loved ones’ needs, no matter your situation.
Serving Our Customers the Gallagher Way
How do we go the extra mile for you? Our culturally diverse team is equipped with invaluable knowledge, expertise and perspective. Many of our agents are expats themselves and understand the distinct challenges you can endure as a foreign national. Our collective backgrounds allow us to offer solutions in ways other insurance agencies can’t. With agents serving around the globe, we’re just a phone call away when you need assistance.
Are you living abroad or in the process of moving internationally? We’re here to help. Check out our website to learn more and get a quote today.
Locations
Washington, DC
1220 L Street NW, Suite 1200
Washington, DC 20005
P: +1.800.872.0067 or +1.202.872.0060
info@clements.com
London, UK
The Walbrook Building
25 Walbrook
London, UK EC4N 8AW
P: +44(0) 33 0099 0104
europe@clements.com
Dublin, Ireland
Alexandra House
15 Parkgate Street,
Dublin 8,
D08 W866, Ireland
P: International: +353 1 9645098, In Ireland: +1800-44-99-33
ireland@clements.com
Gibraltar
Unit 243.01
World Trade Center
6 Bayside Road
Gibraltar, GX11 1AA
P: +00350 54716000
europe@clements.com
Clements Worldwide: Putting Expats First Since 1947
Written by the company
- Live and Work Abroad with Peace of Mind
- Get customized insurance solutions that other agencies can’t provide you with through our unique experience, customer-first approach and access to global insurance markets. No matter your location or situation, we’re here to help and keep your best interests at heart.
- Protect Your Business’s Assets, Employees and More with Clements
- When operating internationally, protecting both your business and your employees is non-negotiable. Clements can insure everything from vehicle fleets, cargo and commercial property to employee benefits, kidnapping and ransom insurance, and more. That way, you can help mitigate harm for your most valuable business assets.
Contact info
1220 L Street NW, Suite 1200, 20005, Washington, DC, United States
- 800.872.0067
- info@clements.com
- www.clements.com
4.7
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Clements Worldwide, a Gallagher Company
Thank you Sam, it’s great to know our team’s professionalism and being readily available made your experience a positive one. Thank you for choosing us.
Gallagher, formerly Clements
Very good service
Very good service! Perfetto! Our agent was very knowledgeable and helpful!
April 28, 2026
Reply from Clements Worldwide, a Gallagher Company
What a compliment. We’re glad the experience stood out for the right reasons and that our team’s expertise and support made a difference for you. Providing knowledgeable guidance with a touch of ease is exactly what we aim for. Thank you for taking the time to share this.
Gallagher, formerly Clements
I have never less than excellent…
I have never less than excellent service with this insurance company and my provider Federica!
April 28, 2026
Reply from Clements Worldwide, a Gallagher Company
Denise, hearing feedback like this truly means a lot to us. Providing consistently reliable support is what we strive for, and it’s wonderful to know Federica has continued to be there for you every step of the way. We’re grateful for your trust and appreciate you being a long‑time customer.
Gallagher, formerly Clements
Polish fine $3,074.41 Clements sold me a policy that is null and void in Poland. Dr. Lawrence Werline
Clements sold me a policy that is null/ void in the country of Poland where I am posted because there was no third-party liability coverage in the policy they sold me! I was stopped by the Polish police at a checkpoint and had to pay a $3,074.41 fine or my vehicle was to be impounded. I must provide proof of “adequate coverage, by law in person” to have the right to operate my vehicle and clear my name from the violator’s database! Until then? I can be arrested. I had just purchased my policy a week before and was operating my 2025 Honda CRV Hybrid when stopped for a routine check.
April 20, 2026
Reply from Clements Worldwide, a Gallagher Company
Dear Larry, we’re very sorry to read about this situation and understand how alarming this must have been. This circumstance is understandably stressful, and we regret the distress this caused.
Your concerns have been formally escalated and are currently being reviewed through our compliance process. Our compliance team is the appropriate group to assess the policy details, coverage parameters, and next steps, and they will be communicating with you directly to address this matter.
We take issues like this seriously and appreciate you bringing it to our attention.
Gallagher, formerly Clements
Reply from Clements Worldwide, a Gallagher Company
Keeping the process clear and moving quickly is key for our team and we’re glad to hear about your great experience. Thank you for choosing us.
Gallagher, formerly Clements
Efficiency and professionalism
April 23, 2026
Reply from Clements Worldwide, a Gallagher Company
This is exactly what we aim for and are happy to read you review. Thank you for trusting us with your insurance.
Gallagher, formerly Clements
Reply from Clements Worldwide, a Gallagher Company
Thank you Gu! We appreciate your great review and you choosing us. Safe travels.
Gallagher, formerly Clements
Reply from Clements Worldwide, a Gallagher Company
Martinez, it’s great to hear how smoothly everything was handled for you. Prompt, efficient support is something our team works hard to deliver, and we’re glad Francesca’s help made a positive difference. We appreciate you taking the time to share this feedback.
Gallagher, formerly Clements
Frustrating service
Frustrating service. Emails that don't answer your questions directly so be prepared to spend an entire day back and forth. Unprofessional and carelessness whereby the representative neglects to remove information from her template email replies so you are mislead entirely. I felt like I was communicating with a bot.
April 2, 2026
Reply from Clements Worldwide, a Gallagher Company
Dear Gina, we’re truly sorry to hear about this experience and appreciate you taking the time to be candid. What you described is not the standard we aim to deliver. Clear, direct communication matters, and template errors or responses that miss the heart of a question can understandably feel careless and impersonal.
We take this feedback seriously. It’s been shared internally so we can address the process and training gaps that led to this and ensure our replies are accurate, thoughtful, and human. Your experience highlights an area where we need to do better, and we’re committed to learning from it. Thank you for calling this out.
Gallagher, formerly Clements
We recently sold two vehicles and moved…
We recently sold two vehicles and moved away from Italy. Ms. Federica Barbera was extremely helpful with the cancellation and reimbursement process of both car insurance policies and the personnel property insurance. She always responded quickly to my questions and our reimbursements were issued in a timely manner. It was a pleasure working with Ms. Barbera. Thank you!
March 27, 2026
Reply from Clements Worldwide, a Gallagher Company
What a big transition that must have been, and we’re glad we could support you through it. It’s great to hear Federica was able to guide you smoothly and make sure everything was handled on time across both policies. Thank you for taking the time to share your experience.
Gallagher, formerly Clements
Process was fast and clear.
April 17, 2026
Reply from Clements Worldwide, a Gallagher Company
Keeping the process clear and moving quickly is something our team focuses on, and we’re glad that stood out for you. Thank you for taking the time to share this.
Gallagher, formerly Clements
Professional and Thorough
Thank you for the great experience. We mostly communicated through email and Federica answered every question thoroughly and thoughtfully. I was in good hands!
April 16, 2026
Reply from Clements Worldwide, a Gallagher Company
Gariann, we’re delighted to hear you felt well supported throughout the process. Thoughtful, clear communication goes a long way, and it’s great to know Federica took the time to address every question and make things feel manageable and reassuring. We’re glad you felt in good hands and appreciate you choosing us.
Gallagher, formerly Clements
Problem Solving
I had an unusual issue in terms of my annual premium and the team assisted in getting to a quick resolution.
April 15, 2026
Reply from Clements Worldwide, a Gallagher Company
DLF, thank you for taking a moment to share this. Tackling situations like this and keeping things moving smoothly for our clients is something we take pride in. We appreciate you being a customer.
Gallagher, formerly Clements
Easy International Car Insurance
I found the sign-up process very easy, and the team was very respectful and prompt to any questions I had. They came highly recommended by my colleagues and they did not disappoint.
April 8, 2026
Reply from Clements Worldwide, a Gallagher Company
Getting set up with international car insurance doesn’t have to be complicated, and it’s great to hear the process felt straightforward for you. We’re glad our team was respectful, responsive to your questions, and lived up to the recommendations you received from your colleagues. Thank you for trusting us to take care of your coverage.
Gallagher, formerly Clements
Reply from Clements Worldwide, a Gallagher Company
Thank you Jessica, we love hearing this and thank you for being a client.
Gallagher, formerly Clements
Service is quick and accurate and very…
Service is quick and accurate and very satisfactory.
April 14, 2026
Reply from Clements Worldwide, a Gallagher Company
Scot, it’s great to hear how smoothly everything came together for you. Thank you for choosing us.
Gallagher, formerly Clements
My residential address indicated ion…
My residential address indicated ion the policy document is not correct and needs to be amended
April 14, 2026
Reply from Clements Worldwide, a Gallagher Company
Ms Jean, thank you for flagging this. We’ve shared your note with our support team so they can review the address detail and help make sure your policy reflects the correct information. We appreciate you bringing it to our attention and helping us keep everything accurate.
Gallagher, formerly Clements
Very efficient and freindly
Very efficient, easy, and nice to deal with. Francesca was extremly helpful.
April 14, 2026
Unprompted review
Reply from Clements Worldwide, a Gallagher Company
Mohamad, it’s great to hear that the experience felt smooth and straightforward for you. We’re glad Francesca was so helpful and made everything easy to navigate along the way. We appreciate you choosing us.
Gallagher, formerly Clements
Super easy and quick to work with
Super easy and quick to work with! Elicia Svoboda was incredibly helpful and responsive.
April 6, 2026
Unprompted review
Reply from Clements Worldwide, a Gallagher Company
Steffany, feedback like this really makes us smile. It’s wonderful to hear how easy and efficient the experience felt, and that Elicia’s responsiveness and support stood out so clearly. She truly embodies the care and dedication our team strives to deliver every day. Thank you for taking the time to share this.
Gallagher, formerly Clements
Perfect service
Perfect service, they expedite my insurance and everything went smooth. Excellent customer service.
April 10, 2026
Reply from Clements Worldwide, a Gallagher Company
Alejandro, we’re glad everything came together smoothly for you. Many of our clients need coverage on very short timelines, and our team is experienced at assessing situations quickly and putting the right protection in place without unnecessary delays. It’s great to hear that level of responsiveness and care made a difference for you. Thanks for choosing us.
Gallagher, formerly Clements
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.