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Cleverboxes

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Interior Designer
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See what reviewers are saying

Rated 5 out of 5 stars

We received these items last week, unfortunately there was a problem with the table, but after contacting Gemma through the 'chat' function on the website it was all sorted with no fuss at all. Gemma... See more

Rated 4 out of 5 stars

Ordered a DJI Mavic drone and it was delivered the next day with DPD! So super quick delivery! however I changed my mind and had to return it. Return procedure was straight forward and communication w... See more

Rated 5 out of 5 stars

I had my first experience with Cleverboxes. I have ordered bed linien and could not create one order , I had to split my purchase in two different orders. I have contacted Cleverboxes and aksed the... See more

Rated 5 out of 5 stars

Have ordered a few items now without any issues. Set of curtains arrived wrong length, but after contacting Gemma at customer services she got replacement curtains sent out promptly. Very pleased wi... See more

Company details

  1. Interior Designer
  2. Garden Center
  3. Lighting Store
  4. TV store

Written by the company

With over a decade of experience in on line retail we have expanded our product catalogue far beyond our roots in the IT and Consumer Electronics sector. We believe in protecting our strong values of providing the highest level of customer service, direct communication and after sales support. This is an approach that has led to industry acclaim and recognition through awards for our outstanding Customer Service. We work hard to bring you the widest range of quality products from brands that not only share our values but work closely with us to ensure we offer the most competitive pricing we can. Through many years of building relationships with top brands and manufacturers we are able to offer such a wide range of products from hedge trimmers to TVs and from pillow cases to garden parasols. We're big enough to have real bargaining power with suppliers, but we're never too big to lose the personal touch with our customers. In order to allow us to do this we employ unique specialist systems to ensure our customers get the best available deals. Our status as a partner of Tesco Direct is testament to our ability to provide not only a great product offering but also back that up with our fulfilment performance and detail to service. We have honed our skills developed from years of experience to offer one of the most comprehensive partner catalogues available on the marketplace at any one time. Ultimately our goal is simple - we offer old fashioned customer service utilising new technology to secure great products at great prices with the addition of the highest level of support.

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All reviews

(2,269)

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Fantastic

So pleased with the silver blackout curtains for my daughters bedroom , the quality and price were spot on . I was kept up to date with order and they were delivered earlier than said. Overall very impressed with cleverboxes , will defo order again .

September 12, 2017
Unprompted review
Rated 1 out of 5 stars

The customer service was appalling

The customer service was appalling. I was promised a call back about my parcel delivery turning up at a time I'm unavailable. I asked to the option to pick my parcel up and was just told no. After alot of back and forth and asking them to use a courier that offers the service of a pick up other than Hermes who's customer services is worse again. I even told them I work on a site where DPD have a warehouse and to use them I was told I can do that but I don't know how long it will take. I then asked them to send a new 'fitbit' out with DPD while they retrieve the old one from Hermes so the wait isn't so long I was just told point blank no we won't do that. With no real explanation as to why. To summarise, I have been waiting 10 days for a parcel to arrive and can't collect it and can't have it delivered out of the hours I work. I cant pick it up from hermes because they dibt offer that service. I can't get a new 1 sent out while they retrieve the old one with no explanation. I have no idea when the item may actually arrive. I'm still waiting for a phone call that may never come. I was spoken to like I'm an invalid over the phone. I will never use your company again.

September 4, 2017
Unprompted review
Cleverboxes logo

Reply from Cleverboxes

Good afternoon,

Thank you for your feedback. Having reviewed the calls I can see that my colleague called back as planned after discussing possible re-delivery options with the courier. My colleague explained that as you are unavailable during the couriers delivery times that the order can be re-called and resent via DPD. However, as the item was still out with a driver to the delivery address you specified when placing the order, a replacement could not be sent until we had confirmation it was back with us. This process is in place to prevent replacement items duplicating original deliveries.

In addition, my colleague is monitoring the return and as promised, a call will be made to you to confirm once we can have this resent with DPD.

Please do not hesitate to contact me if you require any further information.

Kind regards

Hannah Clarke

Cleverboxes Customer Services Manager

Rated 5 out of 5 stars

would recommend

Really great prices, and lots of payment options, I paid with Paypal and the transaction was smooth and quick. Fast delivery notified all the way.

September 4, 2017
Unprompted review

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