Cleverbridge Reviews 

Samuel responded quickly and effectively to resolve my issue. I'm extremely satisfied.

The entire session with Cleverbridge was absolutely positive. The incredibly quick response to my inquiry, the clear and wonderful words, the intelligent explanation of what had occurred to me and the inspiring acknowledgement of the solution I was looking for is, in my opinion, something all who have problems, wish to experience

I will take advantage of the 60 day money back guarantee.

Best regards
Kim T. Poulsen

This is the latest I have written to Cleverbridge and I got an immediate response.

Cleverbridge then, according to them, sends it on to AVIRA, but as you can see from miirostrik, absolutely nothing happens.
You are sent back and forth until one of you gives up, and that should be the customer, at least that's how I feel.

From 18-03-2026

Hi,

Thanks for contacting Cleverbridge Customer Support!

Cleverbridge works with Avira and other software companies to provide payment and billing services. In this specific case, we've forwarded your request (#10349409) to the Avira support specialists directly, since this is a question that the software manufacturer takes care of themselves.

Be sure to keep an eye out for an email directly from Avira. If you don't see a message from them in your inbox, remember to check your junk or spam filters, as these messages can sometimes be filtered there.

In case you don’t hear back from Avira within the next two business days, please let us know by responding to this message. We appreciate your continued patience.

If you believe you received this message in error or have additional questions, please don't hesitate to reply to this email.

from Cleverbridge
No I haven't heard from Avira, it's very frustrating.
You can only write to Avira on their website if you are logged in, it's very difficult when I don't get a text message on my phone it worked in 2024, I got a text message there. I won't get that anymore, if the problem can't be solved I would like my money back.
Kind regards
Kim. T. Poulsen

From 19-03-2026

Cleverbridge Customer Support

tors. 19. mar., 00.41 (for 3 dage siden)


from Kim
##- Please type your reply above this line -##

You are registered as a CC on this message (10349409) and you will receive updates on all comments automatically. To add any comments, please reply to this email.

Cleverbridge (Cleverbridge Customer Support)

Mar 18, 2026, 12:41 CDT

Hi Kim,

I really apologize for the inconvenience this has caused you. Please allow me to point you in the right direction to further assist you.

In order to provide you with a quick and efficient support, all product and order related questions are now handled by the experts, the dedicated support team at AVIRA.
Please contact them here:

1) Scroll down the page to "Contact Avira".
2) Click on "Contact us here", log into your account and chose your preferred contact method (phone or e-mail). If you lost or forgot your password you can reset it there.

You can also call them at these numbers:

-Germany/Austria/Switzerland: 00800 4422 4466
(Toll free, working hours: Monday to Friday 9am – 4pm CET, only available for DACH landlines - no mobile devices)

-Other countries: 00800 3355 3366

(Toll free, working hours: Monday to Friday 9am – 11pm CET)

Please let us know if there’s anything else we can do for you and thanks for contacting Cleverbridge!


Sincerely,

Cleverbridge Customer Support
For further assistance, explore our Help Center.

--
Cleverbridge GmbH, Cologne
Executive Management: Richard J. Stevenson, Markus Scheuermann, Radu Immenroth
Registered office: Cologne, Registry court: Local Court of Cologne, HRB 111750

Kim T. Poulsen

Mar 17, 2026, 19:34 CDT

No I haven't heard from Avira, it's very frustrating.
You can only write to Avira on their website if you are logged in, it's very difficult when I don't get a text message on my phone it worked in 2024, I got a text message there. I won't get that anymore, if the problem can't be solved I would like my money back.
Kind regards
Kim. T. Poulsen

Den søn. 15. mar. 2026 kl. 08.21 skrev Cleverbridge Customer Support

Attachment(s)
2026-03-18_071250.jpg
Avira faktura febuar 2026 CB-30-25347062.pdf
2026-03-18_0709272.jpg

Mar 14, 2026, 20:21 CDT

Since I don't get a code via SMS, I've tried logging in with my Google account, when I'm logged in, I can only see my free Avira antivirus, not my paid PRIME, I hope the problem can be solved.
Kind regards
Kim T. Poulsen

from Cleverbridge
It's the same, I don't get an SMS when I log in.
I would therefore like to cancel my Avira Prime subscription, future payments should also be deleted.
Regards, Kim T. Poulsen
Cleverbridge Customer Support

I don't expect to get my money back, so I can't recommend purchasing AVIRA.

Immediate response, positive interactional style, and quick action

John of the Customer Service Department was excellent. He understood my issue and immediately provided a satisfactory solution. As a result I will continue to use their products.

Fast, professional, clear, and effective. The issue was understood immediately, the VAT was refunded quickly, and the corrected invoice was reissued without hassle.

This is why I consistently appreciate Plesk support they are reliable, polite, and they actually solve problems. Very positive experience once again.

Manuel helped me and provided me with good service.

Excellent response time and resolved all of my issues!

I had autorenew turned off and they still charged me and renewed. I contacted them for a refund and no reply. I have read about other users being scammed by this company.

The F-Secure package is absolutely great and also good value. I've been using this package for 12 years now.

Alan Price

I encountered an error in processing my payment on Monday evening, and by Tuesday afternoon, Menandro had the issue resolved, with clear and easy to follow communications. I could not be happier with the ticketing system or customer service.

Gerald M from support made the experience very easy! They made the process very easy and painless!

I asked to cancel my subscription and Romel responded immediately and cancelled it. Normally, it is almost impossible to get subscriptions cancelled. That speaks volumes about CLeverbridge's ethics. I'll use your company again if I have a need for these services.

Johnlee G. from Cleverbridge Customer Support resolved my issue quickly and issued a refund without delay. Excellent communication—friendly, attentive, and very professional. I'm very happy.

I no longer required this service but Menandro was great. issued a refund straight away. When I get a new windows laptop I will certainly use cleverbridge again

I signed up for a subscription two years ago. Perhaps I accidentally selected the annual renewal option, but a few days ago they charged me the renewal fee. I was absolutely convinced I hadn't renewed it.
I contacted them, and they refunded me within a day. This is the world we all desire. Thank you to all your staff.
Alessio Peluso
Coach
INTERNATIONAL BODYGUARD ACADEMY SECURITY

ITA

Feci un abbonamento due anni fa.. forse sbadatamente ho selezionato il rinnovo annuale del servizio, senza volerlo, pochi giorni fa mi hanno prelevato la cifra relativa al rinnovo, ero convintissimo di non averlo effettuato il rinnovo.
Li ho contattati ed in un giorno hanno effettuato il rimborso. È questo il mondo che desideriamo tutti. Grazie a tutto il vostro staff.
Alessio Peluso
Coach
INTERNATIONAL BODYGUARD ACADEMY SECURITY

Had a recent unexpected billing issue and was honestly impressed by Cleverbridge support. They responded fast, handled it immediately. Just clear communication and a quick resolution.

-The kind of service that builds real trust and loyalty!

3/4/26
This is an update to the review I posted below. Based upon the reply I received from Cleverbridge, I am pleased that logic and common sense prevailed. However, when i searched for CCLeaner, I was brought to Cleverbridge which led to my total frustration since there is no phone to call, only AI type Q&A and a form you have to fill out for consideration; also noting they they do not refund the existing charge which was a renewal I never authorized. They do not warn you of the renewal date on purpose in hopes that they can zap you with an annual charge before you can cancel. Their should be a Consumer Rights law requiring notification before renewal. Little did I know that Cleverbridge manages renewals for Piriform which is the company who produces CCleaner, which makes it difficult on where to get support. So, although I am pleased that they committed a refund, my 1-Star review still stands due to the complexity of something which could be handled by a simple 5-minute phone call with a real Human. THAT WAS NOT AN OPTION DURING MY WILD GOOSE CHANCE TO FIND SUPPORT.

5-Star KUDOS to Trustpilot for allowing Consumers a tool to vent their frustrations with companies who create layers between the customer and the company. THANK YOU Trustpilot!!!
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3/3/26
This company has the absolute worst Customer Service. They automatically renewed my subscription without any prior notice. There is no way to contact them by phone. All they offer are topics, which will take a lot of your time to fill out a request form, which they will review and decide what to do. They have no regard for customers and make it VERY difficult to get a refund on a product I do not use. DO NOT ORDER FROM THIS COMPANY, UNLESS YOU ENJOY BEING FRUSTRATED.

Menandro was a great help. Very friendly and professional I'd ordered software by mistake and he was very understanding and sorted out my refund the same day.

I purchased a renewal of Piriform CCleaner for $24.95.
I then noticed a withdrawal from my debit card for $97.39. Looking at the Cleverbridge site listing of all my Cleverbridge purchases for the past 5 years no charges were listed for $97.39. I cancelled the $24.95 cancelling my renewal of CCleaner which is a really good software for keeping updated programs. It is a 5. Cleverbridge is a 0 and cannot be trusted. They tried to hide the $97.39 which depleted my checking account almost entirely-I'm not rich. Of course they cancelled the purchase, but it caused me not to have money to pay off a Bass Pro Credit card and that cost me $23 in fees. It is all recorded on my USAA bank records.