CleverFiles Reviews 467

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 93 reviews, reviewers overwhelmingly had a great experience with this company. Many customers found the product to be a lifesaver, effectively recovering a significant amount of data, including files thought to be lost forever, from various devices like hard drives, SSDs, and SD cards. People appreciate the software's ability to preserve folder structures and file names, making reorganization much easier, and its user-friendly interface, even for those without IT experience. The customer service is frequently praised for being professional, patient, and responsive, with many reviewers highlighting the helpfulness of the support team in guiding them through the recovery process. However, some customers also noted issues where the software did not work for them, with files listed as recoverable not actually being restored, or experiencing problems with license activation. A few other people also felt that customer support was cold and dismissive, focusing on policy rather than understanding the user's situation.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers calling it a "lifesaver" and an "essential... See more

User experience

Reviewers highlight positive aspects of user experience, praising the software's ease of use and intuitive... See more

Customer service

Users describe positive interactions with customer service, often highlighting the support desk's quick,... See more

Staff

Customers consistently report positive experiences with staff, highlighting their professionalism, kindness,... See more

Service

People report positive experiences with service, often highlighting the excellent and responsive support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was completely stressed out after accidentally fomatting my drive where i had my precious and very important files of over 1.5TB. After trying other recovery tools that just scattered my files into... See more

Rated 5 out of 5 stars

I have tried others to recover lost and deleted files all made promises. But only Cleverfiles actually recovered my files. The fact that i could review and choose my files before restoring is a plus... See more

Rated 5 out of 5 stars

A 2 TB external Mac drive broke and I thought it couldn't be salvaged. I demoed several disk recovery apps but the only one that worked the best, salvaged the most files, allowed quicklook for valid... See more

Rated 5 out of 5 stars

Disc Drill is an amazing solution. It saved me from a mistake I made when I inadvertently deleted an mp4 from a microSD card. Disc Drill to the rescue! While the first attempt was not successful due t... See more


Company details


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

467 reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Recovered 24 years of memories! Best investment ever

I had an old HDD with partitions for Mac and Windows that hadn't been used for about 8 years. I was confident that a lot of old pictures were safe there, but I didn't even remember exactly what was on it.

Yesterday, I checked the HDD and it only showed 6GB of pictures, which looked odd because I thought there should be more. I tried the free scanning tool and found 150GB of old pictures from 24 years ago! I was hesitant to go PRO due to some online reviews, but it was well worth the try.

It will take me a lot of time to sort, clean, and organize all the data, but it will bring me a lot of joy! Thanks for existing!

March 30, 2026
Unprompted review
Rated 1 out of 5 stars

Cleverscams

Sells false promises. Before paying we reviewed the files and it said the chances of recovery were high.
However, after paying it didn’t recover anything.
Don’t waste your money on this, probably malware too.

March 24, 2026
Unprompted review
CleverFiles logo

Reply from CleverFiles

We’re sorry to hear about your experience. Our free version always lets you preview recoverable files before purchase and only files that show a full preview are guaranteed to be recovered.
Your feedback is important to us and we’d like a chance to turn this around for you, so please contact us at help@cleverfiles.com and add "Attn. David" to the subject line.

Rated 5 out of 5 stars

Recovered files from a corrupted APFS partition

The APFS partition corrupted leaving data on the external SSD with no way to access it.
"Checking the space manager.
error: spaceman cib out of order: 47, expected 69
Space manger is invalid"

After doing my research, YouTube, Tech Radar etc, I found CleverFiles and Disk Drill. I also found the Disk Drill on the Mac App Store. I downloaded the file and scanned the disk. It found everything. I was able to recover 1.5TB in 3 hours.

February 7, 2026
Unprompted review
Rated 5 out of 5 stars

The best disk recovery app for Mac, bar none!

A 2 TB external Mac drive broke and I thought it couldn't be salvaged. I demoed several disk recovery apps but the only one that worked the best, salvaged the most files, allowed quicklook for validation, and had very strong search and filtering options was Disk Drill 6.1

I cannot thank them enough. I hope I don't experience a drive crash anytime soon, but if I do I'm sure I'll get my data back.

November 6, 2025
Unprompted review
Rated 5 out of 5 stars

SUCCESSFUL RECOVER

ui is great. and most importantly, MANAGED TO RECOVER MY FILES!!! that i deleted via a Mac off an SSD and emptied the recycle bin. no files were corrupted and the recovery process for 200gb of footage took 4 minutes. i’m amazed. recommending everyone who just wants something quick and fuss free to pay for it even tho it’s expensive.

January 20, 2026
Unprompted review
Rated 5 out of 5 stars

I expected nothing… and they went above and beyond

I had a really stressful experience when my SSD suddenly failed and I thought I had lost all my files. Disk Drill was honestly the only reason I was able to recover most of my data, which still feels almost unbelievable.

After that, I contacted support to ask about an educational discount using my university email address. It wasn’t even an email officially listed on my school website, but they still took my request seriously and reviewed it kindly.

Because I was in a hurry, I had already purchased the software at the regular price before seeing the approval email. When I later explained the situation and asked whether a student discount could still be applied, they approved a 20% refund for me anyway.

I was genuinely surprised by how understanding and kind the support team was. Their responses were fast, thoughtful, and felt human — not like a typical scripted customer service experience.

Disk Drill helped me recover my files, but CleverFiles’ support left an even stronger impression. I’m truly grateful.

January 19, 2026
Unprompted review
Rated 5 out of 5 stars

Integrity, Good Faith, and Powerful Software

I experienced an issue with a discount code during my Disk Drill purchase, and I was genuinely surprised by how the team handled the situation.

The support team showed great good faith by listening to my concerns and processing a partial refund to honor the discount. For me, it wasn’t just about the money, but about the integrity of the process and the value shown to the customer.

Disk Drill is already a very powerful tool for data recovery, but seeing this level of professional support gives me great confidence in recommending them. I also had a very professional service experience with their payment provider, Paddle, and their team. I recovered all my data even files I didn’t know were there! Thank you again. Cuneyt E.

January 8, 2026
Unprompted review
Rated 5 out of 5 stars

This program recovered hundreds of lost files

I store loads of data on external hard drives connected to my Mac computer. Three weeks ago I open one of the hard drives and it appeared totally blanc and hundreds of files were missing, many were photographs, Videos of bands I've played in and a whole host of important documents. I found Diskdrill on line and did some research. I was a little bit sceptical but tried their free version which pulled up hundreds of files so I decided to buy the program. At first I struggled but after contacting the company they guided me through the process. Diskdrill recovered hundreds of files including many that I'd forgotten about. Hat's off to Diskdrill and the team behind it. Excellent product and unbelievable customer service. Lesson now learned and I have two backups for everything.

December 2, 2025
Unprompted review
Rated 5 out of 5 stars

A lifesaver

Found via google search when I had a corrupted video on BeastCam which would not even open. I uploaded it. They sent a fixed file in 10 mins which was better but jumpy. I asked them if they could improve it and they did overnight for the same fee. They were a lifesaver. Happy to recommend.

December 23, 2025
Unprompted review
Rated 5 out of 5 stars

Disk Drill by CleverFiles

Disk Drill by CleverFiles did for me what other software couldn't; restore deleted precious drone footages. And the bonus, filenames were also restored in the process. This software does what it is supposed to and does it well. Honestly, one of the best software purchases I have ever made.

December 23, 2025
Unprompted review
Rated 1 out of 5 stars

CleverFiles AKA Disk Drill is bs

CleverFiles AKA Disk Drill is bs. What a ripoff

December 15, 2025
Unprompted review
CleverFiles logo

Reply from CleverFiles

We’re sorry to hear about your experience. Please contact us at help@cleverfiles.com and add "Attn. David" to the subject line. Our team will be happy to take a closer look.

Rated 5 out of 5 stars

Easy to use interface

Highly recommend Disk Drill. Saved 150GB of corrupted files including the priceless Christmas card address excel file.

December 13, 2025
Unprompted review
Rated 5 out of 5 stars

Negative reviews almost put me off

There are some negative reviews online that almost put me off buying this. I tried Windows File recovery and just could not get the syntax to work. So I purchased DiskDrill from Cleverfiles and it worked just fine. I had been using VVPro to backup files and when the disk letters changed unnoticed I accidentally overwrote good files with old one, and lost a week's unrecoverable work. Diskdrill got it all back, albeit after quite a few hours. I'm a little puzzled about one thing. Without being asked it also recovered deleted files from my system disk, and actually that gave me a pleasant surprise too - a file I thought was gone forever. In this one day's exercise it has paid for itself twice over.

December 14, 2025
Unprompted review
Rated 5 out of 5 stars

Fragmented Carving best

Hi,

Just wanted to say that Disk Drill v6 did a great job recovering data from a Sony A7 IV memory card using the Advanced Camera Scan mode about two weeks ago. Filtering the results by date was also much faster than with UFS Explorer.

December 8, 2025
Unprompted review
Rated 5 out of 5 stars

Cleverfiles saved me from reseller confusion

I bought a lifetime license for Disk Drill Pro in 2019 via a reseller (StackCommerce).

As life happens, I periodically replace my computer(s) (old machine being upgraded, or machine needs to be sent to Apple for repairs under warranty, where Apple normally ends up wiping the hard drive, etc.). I get the device back, try to activate Disk Drill Pro - but after a few activations, Disk Drill Pro started refusing to activate.

Given I did not buy the license directly from Cleverfiles, I could not use their self-service "Reset Activations" function, because the reseller (StackCommerce) needed to give me information I needed for the self-service website, but they failed to provide this information.

Fortunately, reaching out to Cleverfiles support, and after explaining the situation, one of their representatives (Svitlana S) was very helpful, friendly, and professional, and explained that I can contact their support email in these cases and they can manually reset the activations for me.

Problem solved! Next time I need licenses from them, I will go to them directly. Awesome customer service!

November 26, 2025
Unprompted review

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