CleverFiles Reviews 467

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 93 reviews, reviewers overwhelmingly had a great experience with this company. Many customers found the product to be a lifesaver, effectively recovering a significant amount of data, including files thought to be lost forever, from various devices like hard drives, SSDs, and SD cards. People appreciate the software's ability to preserve folder structures and file names, making reorganization much easier, and its user-friendly interface, even for those without IT experience. The customer service is frequently praised for being professional, patient, and responsive, with many reviewers highlighting the helpfulness of the support team in guiding them through the recovery process. However, some customers also noted issues where the software did not work for them, with files listed as recoverable not actually being restored, or experiencing problems with license activation. A few other people also felt that customer support was cold and dismissive, focusing on policy rather than understanding the user's situation.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers calling it a "lifesaver" and an "essential... See more

User experience

Reviewers highlight positive aspects of user experience, praising the software's ease of use and intuitive... See more

Customer service

Users describe positive interactions with customer service, often highlighting the support desk's quick,... See more

Staff

Customers consistently report positive experiences with staff, highlighting their professionalism, kindness,... See more

Service

People report positive experiences with service, often highlighting the excellent and responsive support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was completely stressed out after accidentally fomatting my drive where i had my precious and very important files of over 1.5TB. After trying other recovery tools that just scattered my files into... See more

Rated 5 out of 5 stars

I have tried others to recover lost and deleted files all made promises. But only Cleverfiles actually recovered my files. The fact that i could review and choose my files before restoring is a plus... See more

Rated 5 out of 5 stars

A 2 TB external Mac drive broke and I thought it couldn't be salvaged. I demoed several disk recovery apps but the only one that worked the best, salvaged the most files, allowed quicklook for valid... See more

Rated 5 out of 5 stars

Disc Drill is an amazing solution. It saved me from a mistake I made when I inadvertently deleted an mp4 from a microSD card. Disc Drill to the rescue! While the first attempt was not successful due t... See more


Company details


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

467 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Recommended

I'll keep this brief and just write what I sent to CleverFiles:
I wanted to respond to your survey by letting you know that your product worked for me and the support and help files were excellent.

November 16, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing...

Thank you so much David for the outstanding detailed technical support you provided me this Sunday (11.16.2025). DiskDrill it's an easy great tool to use and it indeed recovers everything that's recoverable. Congratulations!

November 16, 2025
Unprompted review
Rated 5 out of 5 stars

Really Great, Thanks for your help!!

My experience with CleverFiles was 1000% great! They recovered a file from my drone, collapsed after a fight with a bird (unbelievable!) ...so, they restored a corrupted mp4 video, thank you so much! My video is safe and.... funny after all aaahha

November 12, 2025
Unprompted review
Rated 5 out of 5 stars

I had to weigh how much my peace of mind was worth.

I have been using Disk Drill around 5 years now and it has got me out of trouble many times as I am always fiddling with my computer. Today I needed the instructions and keycode to install the software on my new system. I have had to reach out to the staff at Cleverfiles more times than I can remember for a multitude of different requests and every time I do they are very quick to return my emails and solve my problem. I have used many different free and paid file recovery programs. Many did nothing at all. I was concerned at hiking over, I don't remember now but it was well over $100 for the lifetime upgrade. Now I am at liberty to tinker with my BIOS and overclock everything or install a dual boot system because I know that I have a byte to byte back up of the entire system I can restore everything with. Peace of mind is worth it's weight in gold when you rely on your computer like I do.

November 8, 2025
Unprompted review
Rated 5 out of 5 stars

Using Disk Drill

By mistake I managed to reformat my old hard drive before copying all files and data to the new. I was in big trouble since I deleted all my old family photos and other personal data files. That says it all on how much i know about computers and how to work with them! I started searching online for software and applications to restore my deleted files and I came across Disk Drill. With so many positive and negative reviews, i decided to give it a try and installed the free limited recovery edition. After running the initial test, the application was able to recover some of my files. I was very impressed with how it labeled and categorized the folders and file locations. I didn't have to look in every folder to see what files were there. I knew my folder structure and where i saved my pictures, music, personal files and all my data on my old drive. Disk Drill saved me a lot of time to find all my files and i decided to go ahead and purchase the software. After downloading the full version and running the deep scan of the old formatted drive, i was able to recover all my data without any problem. During running the software I had a few questions and was able to contact their customer service online and they answered every one of my questions in a matter of minutes. Thank you Diana! Not sure why many negative review on the application, but it worked perfectly as expected even for someone not as experienced like me. Thank you Disk Drill you saved me. Very impressed and highly recommended.

October 20, 2025
Unprompted review
Rated 5 out of 5 stars

Great outcome with amazing customer care

I can't speak highly enough about CleverFiles. I repaired 1 file using their online tool which worked perfectly. My 2nd file was greater than 5GB but the team worked their magic and sent it over to me completely repaired. Great service, amazing customer care and a great outcome. Thank you

October 27, 2025
Unprompted review
Rated 5 out of 5 stars

Disk Drill Did It!

I accidentally erased a 14TB hard drive with a digital lifetime of over several hundred thousand music files. So I turned to CleverFiles Disk Drill to rescue them.

Several times while using the app I consulted with CleverFiles Support. Each time my questions and concerns were answered patiently.

I am very happy with the customer service and the performance of Disk Drill. I got back 99% of my files in their original condition. What was lost were some files missing metadata, and some others where a few music albums were recovered with jumbled partial tracks.

My advice to anyone using this app is to go slow and read carefully. If you follow the directions to the letter all should go well. Be sure to contact support if you are not sure.

Great app, great support!

October 24, 2025
Unprompted review
Rated 5 out of 5 stars

CleverFiles WORKS

CleverFiles WORKS! Tried VLC and HandBrake, got nowhere. Uploaded the 4GB file that had been corrupted (I think power drop at some point in the recording) along with a smaller file that was uncorrupted, had my corrupted file FIXED flawlessly in about 5 minutes. Instructions were clear, super simple, and it saved me a good 3 or 4 hours of tricks and foolishness to edit a video with the last 5 minutes missing.

October 24, 2025
Unprompted review
Rated 5 out of 5 stars

For non-techies, it's quick and simple to use

After trying another document recovery program and being completely frustrated and unsatisfied, I tried Disk Drill. It was quick and simple to use, and it recovered more files than I was hoping for.
I am far from a tech expert. "Plug and play" is the extent of my knowledge and experience. But Disk Drill couldn't have been easier to use.
If you want to recover files or documents that you thought were lost forever, I strongly recommend Disk Drill.

October 21, 2025
Unprompted review
Rated 5 out of 5 stars

I had nearly given up on an 8.93 GB…

I had nearly given up on an 8.93 GB video file that got corrupted when the power source was turned off mid-recording. Most tools refused to even attempt it because of the size, but CleverFiles stepped up. Their team guided me through uploading via Dropbox, worked on the file manually, and delivered a repaired version that opened perfectly.

Their support was professional, patient, and surprisingly fast — they didn’t leave me hanging. I had audio recorded separately, so getting the video back alone was a huge win. What really stood out was that they handled a file larger than their advertised online limit, which tells me they actually care about solving problems, not just selling software.

Highly recommend them if you're dealing with large or complex video corruption issues.

October 3, 2025
Unprompted review
Rated 5 out of 5 stars

12,000 pictures and 800 videos saved.

12,000 pictures and 800 videos saved.
Worth every penny - i would have paid someone else the same money if not more to do it for me. I have had bad luck with hard drives and micro sd cards. this software gives me peace of mind.

October 4, 2025
Unprompted review
Rated 5 out of 5 stars

Drone Footage Retrieved

I am not an I.T experienced person at all, but this software with literally 2 button pushes after software download was all that was required. I retrieved 50GB of Drone Footage off an SD card I had deleted in full. Took about 30mins. Bargain price if you need your data back in my view.

October 4, 2025
Unprompted review
Rated 5 out of 5 stars

CleverFiles allowed me to recover over…

CleverFiles allowed me to recover over 500gb of data from a damaged external drive. Without the software I couldn't even see the file structure. After trying the demo (which showed me the files were still there), I gladly paid for the pro version and recovered the files over several hours. Highly recommended!

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

Great support

I created my own problems that the CleverFiles support helped me solve. I feel happy with both version 6 Pro and fantastic support.

October 1, 2025
Unprompted review
Rated 1 out of 5 stars

Scam Artist

Showed the files as available to recover. After paying, the files were not recoverable. This company uses bait and switch to get your money.

September 11, 2025
Unprompted review
CleverFiles logo

Reply from CleverFiles

We’re sorry to hear about your experience. Disk Drill never intends to mislead. Our free version always lets you preview recoverable files before purchase and only files that show a full preview are guaranteed to be recovered.
Your feedback is important to us and we’d like a chance to turn this around for you, so please contact us at help@cleverfiles.com and add "Attn. David" to the subject line.

Rated 5 out of 5 stars

Super fast support

The product we're using (Disk Drill) is excellent for data recovery.
Experiencing a difficulty today, we contacted CleverFiles support and they helped super quickly!
They're professional and kind.
Thanks!

September 19, 2025
Unprompted review

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