Clever Student Lets Reviews 

165
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely professional, polite, and consistently helpful throughout the entire renting process. Consumers note that customer service is truly exceptional, with team members going above and beyond to ensure smooth stays, clear communication, and quick issue resolution for everyone. Some people were dissatisfied with communication issues, noting poor coordination, lack of prompt updates, and significant difficulties in reaching relevant departments when seeking timely assistance. A few reviewers also experienced unhelpful interactions and unexpected changes, expressing deep frustration over a perceived lack of support and fairness during their tenancy.

What people talk about most

Staff

Users describe positive interactions with staff, often highlighting employees who go above and beyond to... See more

Customer service

People report positive experiences with customer service, noting that agents are helpful, responsive, and... See more

Service

Customers consistently note positive experiences with service, frequently praising staff members who provide... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sofia from Clever was an absolute star. She managed to sort out a very stressful situation for me and bring calm. She acted quickly and kept me informed. I knew that I could contact her to find clari... See more

Rated 5 out of 5 stars

Lilimai is a new member of the admin team at CSL but she's been so helpful in recent weeks as i sought to track down some older tenancy information on my properties. Professional, courteous and very e... See more

Rated 5 out of 5 stars

Absolutely amazing, this is my first time moving out aswell and I didnt have a clue what I was doing but Sofia helped me out massively with guiding me in the correct direction. Massive help, thank you... See more

Rated 5 out of 5 stars

There is always a worry when living away from home and dealing with completely unknown people from some establishment to organise your stay for the whole academical year or more. However with... See more


Company details

  1. Real Estate Rental Agency
  2. also in
  3. Apartment Rental Agency
  4. Property Management Company
  5. Real Estate Agency

Information provided by various external sources

We are proud of our commitment to first class service to the student population of Plymouth. Student accommodation in Plymouth is easy to find with us and we will be happy to help you in every way that we are able. www.cleverstudentlets.com


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

165 reviews

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No history of asking for reviews

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4.3

All reviews

(165)

45 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent Support and Clear Communication from Sofia

Sofia has been incredibly helpful and supportive regarding my request . She took the time to clearly explain the upcoming changes to tenancy laws and reassured me about what it means for my situation, which I really appreciated.

Her communication is always friendly, professional, and prompt, and she makes everything easy to understand. It’s great to deal with someone who genuinely wants to help and ensures tenants feel informed and comfortable.

Thank you, Sofia, for your excellent support and for making the process smooth and stress-free!

March 13, 2026
Unprompted review
Rated 5 out of 5 stars

Sofia

Sofia, she's amazing very helpful. She is ready to support you and inderstand you. She's very patient as well. Thank you Sofia and to everyone in the team. If you have any issues, they are quickly resolved with efficiency. They have good relationship with landlords which makes it easier to navigate any problems. Thank you.

March 5, 2026
Unprompted review
Rated 5 out of 5 stars

Clever is a very good establishment

I had a lot of difficulties on my end from getting a guarantor due to not having many relatives live in the UK. Clever was really patient with me and guided me to Housing Hands. I finally have my house and I am really happy. None of this would have been possible without the help from Lilimai, she was really patient with me and was really helpful when I came to any crossroads. I would very much recommend going here if you have had any troubles getting houses because they gave me more time than I’ve ever had anywhere else.

February 19, 2026
Unprompted review
Rated 5 out of 5 stars

Sofia is prompt

Sofia is prompt, helpful and approachable person whom you are assured of prompt assistance when contacted. He has been of great help in sorting my letting issues.

February 18, 2026
Unprompted review
Rated 4 out of 5 stars

This was a new and somewhat daunting…

This was a new and somewhat daunting experience for me, applying to act as guarantor for my granddaughter. Initially I had some concerns about the contract but these were resolved by Sofia and I set about completing all the necessary reference material on line. This was straightforward and the following day I had a call from Sofia to tell me they had everything they needed. Many thanks to Clever and especially Sofia for her help and reassurance.

February 17, 2026
Unprompted review
Rated 5 out of 5 stars

Sofia at Clever Let Agency has been incredible and helpful

Sofia at Clever Let Agency has been absolutely fantastic to work with. She has been professional, responsive, and incredibly helpful when meet we meet her at their office. She communicates clearly, keeps you updated every step of the way, and goes above and beyond to ensure everything runs smoothly.

Her knowledge of the market and attention to detail really stand out, and she genuinely cares about delivering the best possible service. Any questions or concerns are handled promptly and efficiently, which makes the whole experience stress-free and straightforward.

I would highly recommend Sofia and Clever Let Agency to anyone looking for a reliable, professional, and supportive letting agent. It’s been a pleasure working with her.

February 12, 2026
Unprompted review
Rated 4 out of 5 stars

Sofia and the team were great

Sofia and the team were very helpful, professional and polite. They were very patient with our last minute requests and were understanding to our situation as a business with flexible requirements. They also responded to any maintenance needs in a timely manner. We would recommend their service to anyone looking to rent. Thank you Clever Team.

February 12, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Support - Lilimai

Lilimai is a new member of the admin team at CSL but she's been so helpful in recent weeks as i sought to track down some older tenancy information on my properties. Professional, courteous and very efficient at all times - she's been a credit to the very good team at CSL.

February 6, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing

Absolutely amazing, this is my first time moving out aswell and I didnt have a clue what I was doing but Sofia helped me out massively with guiding me in the correct direction. Massive help, thank you so much.

February 10, 2026
Unprompted review
Rated 5 out of 5 stars

Sofia from Clever was an absolute star.

Sofia from Clever was an absolute star.
She managed to sort out a very stressful situation for me and bring calm. She acted quickly and kept me informed. I knew that I could contact her to find clarity and solutions.

February 6, 2026
Unprompted review
Rated 5 out of 5 stars

Armada Housing

I would like to express my sincere appreciation to Leanne at Armada Housing for her outstanding support throughout the process of renting my Son flat. Leanne was extremely helpful, responsive, and professional at every stage, handling all formalities smoothly and efficiently. Her dedication, clear communication, and willingness to assist made the entire experience stress-free and reassuring. I truly appreciate her commitment and professionalism, and I would highly recommend her to anyone seeking accommodation support.

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

Leanne Sandrome helped me to secure a…

Leanne Sandrome helped me to secure a rental at the Clever let’s in Plymouth
I had an urgent relocation needed and was able to get all sorted within 3 days
Very professional and beyond grateful for her swift and one on one service
Updates were given as promised and all requests and responses were with utmost care and support abd friendliness
Leanne is an asset to Clever Lets
We were in a very difficult situation and she understood and supported me through everything and went above and beyond
Forever in my gratitude
Thank you
Leanne .

January 30, 2026
Unprompted review

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