Clever Student Lets Reviews 

165
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely professional, polite, and consistently helpful throughout the entire renting process. Consumers note that customer service is truly exceptional, with team members going above and beyond to ensure smooth stays, clear communication, and quick issue resolution for everyone. Some people were dissatisfied with communication issues, noting poor coordination, lack of prompt updates, and significant difficulties in reaching relevant departments when seeking timely assistance. A few reviewers also experienced unhelpful interactions and unexpected changes, expressing deep frustration over a perceived lack of support and fairness during their tenancy.

What people talk about most

Staff

Users describe positive interactions with staff, often highlighting employees who go above and beyond to... See more

Customer service

People report positive experiences with customer service, noting that agents are helpful, responsive, and... See more

Service

Customers consistently note positive experiences with service, frequently praising staff members who provide... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sofia from Clever was an absolute star. She managed to sort out a very stressful situation for me and bring calm. She acted quickly and kept me informed. I knew that I could contact her to find clari... See more

Rated 5 out of 5 stars

Lilimai is a new member of the admin team at CSL but she's been so helpful in recent weeks as i sought to track down some older tenancy information on my properties. Professional, courteous and very e... See more

Rated 5 out of 5 stars

Absolutely amazing, this is my first time moving out aswell and I didnt have a clue what I was doing but Sofia helped me out massively with guiding me in the correct direction. Massive help, thank you... See more

Rated 5 out of 5 stars

There is always a worry when living away from home and dealing with completely unknown people from some establishment to organise your stay for the whole academical year or more. However with... See more


Company details

  1. Real Estate Rental Agency
  2. also in
  3. Apartment Rental Agency
  4. Property Management Company
  5. Real Estate Agency

Information provided by various external sources

We are proud of our commitment to first class service to the student population of Plymouth. Student accommodation in Plymouth is easy to find with us and we will be happy to help you in every way that we are able. www.cleverstudentlets.com


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

165 reviews

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1-star

No history of asking for reviews

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4.3

All reviews

(165)

45 reviews in the last 12 months

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Rated 5 out of 5 stars

Thank you!

Thank you so much Amber for making me feel so much less anxious with all of your help.

January 21, 2025
Unprompted review
Rated 5 out of 5 stars

Big credit to Amber

Big credit to Amber , really helpful with everything I needed. Very approachable and caring for my situation. Thankyou !

January 20, 2025
Unprompted review
Rated 5 out of 5 stars

helpful

laura is always SO helpful with maintenance requests, always happy to help and never makes me feel bad for reporting stuff!

January 22, 2025
Unprompted review
Rated 1 out of 5 stars

Aweful letting agent

Aweful experience. Firstly arrived to a house and garden full of rubbish, which they tried to later charge us to get cleaned. Several maintenance issues that were never resolved, including a broken boiler, so no hot water for the final month. Then when you leave they try to take your deposit and if you argue via the DPS, they will instead send you emails fining you the deposit amount and threatening legal action. To add insult to injury, every email I receive have grammatical errors such as missing capital letters. Disgusting business practices that prey on poor students that can't do anything about it. Important to note how most positive reviews are from viewings not from tenants.

September 20, 2024
Unprompted review
Rated 5 out of 5 stars

Super great letting agency!

Me and my group had Connor as our letting negotiator and we couldn't have asked for a better experience. Even though we went for another property in the end, Connor was so enthusiastic about the property and he really went above and beyond to help us with this property. Would definitely recommend this letting agency for student housing. :)

November 13, 2024
Unprompted review
Rated 1 out of 5 stars

Don’t use this company!

Forced to live in a very mouldy house with barely any assistance from maintenance. All house viewings were either unannounced or not at the time or day specified which is completely against our tenancy agreement. Takes weeks or even months to try sort anything out with this company. And you’ll get charged even if you left your house better than when you moved into it.

October 4, 2024
Unprompted review
Rated 2 out of 5 stars

Cockroaches in kitchens

Boyfriend moved into a Clever student flat a couple weeks ago. A few days later him and his flatmate found some cockroaches in their kitchen. They reported it as an emergency on the app and they had no contact from the company for a couple days when the boys decided to call. They were not very sympathetic. They said they would have a staff member come up and they would call pest control, aboit a week later they’ve heard nothing. On the night they still find cockroaches in their kitchen. Disgusting.

September 11, 2024
Unprompted review
Rated 1 out of 5 stars

Terrible terrible agency

Terrible terrible agency , worst in Plymouth , barely help with maintenance issues , sold us the wrong house and overbooked , coerce students to leave 5star reviews after every viewing , terrible

June 15, 2024
Unprompted review
Rated 1 out of 5 stars

If you want a cockroach infested flat…

If you want a cockroach infested flat then this is the company for you.
Derek, who is apparently sentient enough to be in charge, thinks cockroaches look like spiders - bless him!! Also, if Derek asks you to come in for a meeting with him, take aa friend. He can get a bit fiesty.
Also, if Sophia is there and tells you that it's daytime, have a look out of a window as I'm not too sure if she knows the truth.
Justice will be coming soon

September 1, 2023
Unprompted review
Rated 1 out of 5 stars

Absolute garbage letting agency!!

Absolute garbage letting agency!!! I cannot stress this enough, do not rent with them. They will do anything to get out of having to fix anything in your flat. We had mold in our flat since we moved in and it has been 7 months, they have not sent anyone to fix it other than their own maintenance guys once, who washed the walls and left, only for the mold to come back! this place needs to be shut down!!!!
There is also a leak they haven't fixed in a month, haven't even so much as given me a bucket for it. They have not done anything at all for 5 months, AND the hole smells like urine.

August 29, 2023
Unprompted review
Rated 1 out of 5 stars

Appalling service at Peninsula

Appalling service at Peninsula, 2-4 Plymbridge Lane, Plymouth. Rubbish not collected - just see the Google Maps photos. On site security withdrawn to cut costs. External door locks broken so residents had to keep the doors closed with wedges to prevent unauthorised entry. Complete lack of any support for residents and glad our daughter is no longer staying there and found somewhere much better to stay while continuing her studies.

June 24, 2023
Unprompted review

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