I was using this company few years,but their service (http api) turned to be very unreliable,so many sms delivery failed and customer service is the worst one can imagine.After waiting for example a w... See more
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Very poor customer support. They account management is pretty weak. They don't follow up promptly and you get weak support if at all. If you rely on them for running you business, you bette... See more
Company replied
Finally switched to their new platform. Began with campaign manager which you have to click on 4 or 5 times before you can get to it. Have scheduled messages that need to be redone but you are u... See more
Not only is this the most expensive company, (180 USD as "Setup Costs") where other do not charge for this at all. The worst is their lack of service. I was trapped into their confusing service proces... See more
Company replied
Company details
- Telecommunications Service Provider
- Business to Business Service
- e-Commerce Solution Provider
- Software Company
Written by the company
Clickatell is a pioneer in mobile messaging and Chat Commerce innovations. The Clickatell Chat Commerce Platform enables brands to connect, interact and transact with consumers by providing innovative, intuitive conversational commerce journeys through the convenience of messaging, securely and at scale. Global brands use Clickatell’s trusted Chat Commerce Platform to reduce costs while maximizing value and elevating customer experiences across all stages of the consumer lifecycle. Clickatell is headquartered in Silicon Valley, CA, and has offices in Canada, South Africa and Nigeria. Learn more at www.clickatell.com.
Contact info
United States
- support@clickatell.com
- www.clickatell.com
1.4
Bad
91 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Paul's help was invaluable
Paul's help was invaluable, he researched all avenues and followed each finally getting result that we are so happy about.
I need to say that all this happened on weekend including night time call.
I can not express how much his help is appreciated he basically saved our life as we have demo on Monday.
I was surprised Paul did not leaved or passed the problem to another person he did everything possible to succeed.
thank you very much
March 1, 2020
Unprompted review
Reply from Clickatell
Hi Marek
Thanks so much for taking the time to leave your feedback. We are super happy to hear that Paul was able to assist you! We'll be sure to convey this to Paul and his team.
Thanks again, and we look forward to maintaining these high service levels!
Team Clickatell
No words, just GREAT service overall!
No words, can describe the assistance received!
Just great, excellent service!
As service provider, the prices are OK, and service is fast sending SMS, and I can't say that there is service down, because in all this year's that I work with them, (since 2008) I never had any problem's.
February 11, 2020
Unprompted review
Reply from Clickatell
Thank you so much for the positive feedback, David! We're really happy about the great experience with us. We look forward to providing you with the same high service levels for many more years to come :)
Chat soon!
Team Clickatell
Excellent support and customer service…
Excellent support and customer service from Michelle Williams.
February 3, 2020
Unprompted review
Reply from Clickatell
Hi Johan
We're so happy to hear that Michelle and her team were able to assist you and ensure a positive experience for you.
We look forward to providing you with the same high levels of service going forward.
Thanks for taking the time to leave us your feedback!
Team Clickatell
Awesome service from Dominic Abrahams
January 23, 2020
Unprompted review
Reply from Clickatell
Hi Leon
Thanks so much for taking the time to leave us your feedback. We're really happy to hear that Dominic and our support team were able to provide you with great service.
Team Clickatell
I was able to received the SMS on time
I was able to received the SMS on time, Since I am new to this the setup I need to ask ManageEngine OpManager who recommended Clickatell to us and we were able to configure SMS gateway.
Clickatell Service is A+
Thanks to Bradley Cyster for the support!
January 22, 2020
Unprompted review
Reply from Clickatell
Hi Mitch
We're really happy to have been able to provide you with such a positive onboarding experience. We'll be sure to let Bradley and the team know. Thanks very much for taking the time to leave us your feedback!
Team Clickatell
Thank you for the countless attempts…
Thank you for the countless attempts from Sales agents Marcus and Dominic on the integration issues faced within my Whatsapp channel I believe.
Surely I am pleased and will be making use of this tremendously in year 2020.
The patience shown with me is really great,taken in the face I'm no technical minded person.
January 11, 2020
Unprompted review
Reply from Clickatell
Hi there, Bob
Thank you so much for the positive feedback! We're really happy about the great experience with us and we'll be sure to let Marcus, Dominic, and the rest of the team know.
We look forward to providing you with the same high service levels in the future :)
Chat soon!
Team Clickatell
Speedy Assistance
Thank you Dominic Abrahams for the Speedy assistance in a very crucial matter for us. We needed our IP's white listed and Dominic attended to this with a sense of urgency and the issue was resolved within half an hour.
Really appreciated it!
Denelle
Protection Through Innovation
December 10, 2019
Unprompted review
Reply from Clickatell
Hi Denelle
We're so happy to hear that Dominic and our support department were able to assist you in this way.
Thanks for taking the time to leave us your feedback!
Team Clickatell
I'm amazed by the Support team
I'm amazed by a companies Support team that is reliable and can be trusted when they say "I will call you back"
I commend the entire company on the service I received by Dominic Abrahams and Payments Department.
He was a great help in ensuring my credits gets allocated in a timely manner,for a deadline impossible to miss.
December 2, 2019
Unprompted review
Reply from Clickatell
Hi Leondra,
We're so happy to hear that our support and payments departments were able to assist you so efficiently. We'll be sure to pass this on to Dominic and the relevant teams.
Thanks for taking the time to leave us your feedback!
Team Clickatell
Withdrew part of their service without…
Withdrew part of their service without notice (ability to include URLs in texts) rendering their SMS service useless to my company then refused to refund balance in our account when I attempted to close it. Actually Customer Service offered a discount then "Finance Team" refused it hiding behind Terms and Conditions.
November 21, 2019
Unprompted review
Reply from Clickatell
Hi Richard,
We're sorry to hear about your bad experience.
Please could you send details to support@clickatell.com so that we can investigate further and attempt to resolve this matter for you. You are able to include text URLs in your messages (shortened links are always preferred as they will consume less of your character count per message).
Please note that our terms and conditions do clearly state that there are no refunds for credit balances purchased. All funds will however remain in your account, and you're welcome to use them at any time.
Scammers
Dear fellows,
I am writing to let you know that this company is an absolute scam. If you are looking for a company that is a scam and for sure you will be coned this is the one. I wish I have done a better search before choosing them (at least I learned my lesson). Unfortunately, I figured that out one day after I paid them and when I asked for refunding me for the money their answer was: "good luck with that", seriously?!!! Anyways my money is gone. I just wanted to help other people not getting trapped with them.
October 16, 2019
Unprompted review
Reply from Clickatell
Hi there,
We're sorry to hear about your bad experience.
Please could you send details to support@clickatell.com so that we can investigate further and attempt to resolve this matter for you.
Please note that our terms and conditions do clearly state that there are no refunds for credit balances purchased. All funds will however remain in your account, and you're welcome to use them at any time.
Smooth integration with minimal or zero…
Smooth WhatsApp integration with minimal or zero technical knowledge required to complete integration.
October 9, 2019
Unprompted review
Reply from Clickatell
Hi Sabelo
We're really happy to have been able to provide you with such a positive experience. Thanks very much for taking the time to leave us your feedback!
Team Clickatell
This is an untrustworthy company that…
This is an untrustworthy company that does not even refund the money that you have not even started using.
October 7, 2019
Unprompted review
Reply from Clickatell
Hi there, Reza
We’re sorry to hear that you are dissatisfied with our refund policies. These are clearly stipulated in our terms and conditions which you can review here:
https://www.clickatell.com/legal/connect-suite/fees-payments-taxes/
We do however understand the delay in making use of our service from your side, and your credit balance will remain in place for you to make use of as soon as you are ready.
Please don't hesitate to contact us if you need any further assistance at all.
Thank you Niele & the Clickatell team!
Niele Hewett and the Clickatell team were wonderful to work with!
Niele was so accommodating, patient and always willing to explain everything in great detail and multiple times.
Thank you for 5-star service Niele, it was a pleasure to work with you!
Kind Regards
Meg Martin
October 3, 2019
Unprompted review
Reply from Clickatell
Thank you so much for the positive feedback, Megan! We're really happy about the great experience with us and we'll be sure to let Niele and the rest of the team know.
We look forward to providing you with the same high service levels in the future :)
Chat soon!
Team Clickatell
Dominic Abrahams has been terrific…
Dominic Abrahams has been terrific since I got him on my Support call this morning. He committed to taking action on two issues that we had been going back and forth with Support for weeks. Within 20 minutes, he got the US long number payment question resolved and also got commitment to get the request for a short code moving. His follow up has been sincerely appreciated.
July 31, 2019
Unprompted review
Reply from Clickatell
Good day, Tom
We're really pleased to hear that our customer support representative was able to provide you with such a positive experience and will relay this review to Dominic and our support department to ensure that this high standard of customer service is maintained.
Thanks so much for taking the time to leave this review.
Team Clickatell
Great service!
Had an amazing experience integrating with WhatsApp with the help from Clickatell. Everything went as good as you expect it to go - from trial to production. Mare le Roux and Mark Kreuiter were always there to help through the process. Thanks for the great service.
July 31, 2019
Unprompted review
Reply from Clickatell
Thank you so much for the positive feedback, Sasank! We're really happy that you've had such a great experience with us.
We look forward to providing you with the same high service levels in the future and to the successes you'll enjoy as a result of your WhatsApp Business API integration.
Chat soon!
Team Clickatell
Discovery Feedback on Clickatell
Clickatell has been outstanding throughout the process of assisting Discovery in delivering a totally new capability to Discovery members.
July 28, 2019
Unprompted review
Reply from Clickatell
Hi Faeez
Thank you so much for the great feedback which we will pass on to the relevant team. We're really happy to hear about your positive experience and look forward to delivering the same high service levels going forward. Thanks for taking the time to leave this review!
I had a lot of questions and Marcus was…
I had a lot of questions and Marcus was very helpful with that.
July 18, 2019
Unprompted review
Reply from Clickatell
Good day
Thank you so much for your positive feedback. We're so happy to have been able to help!
Dominic Abrahams was very helpful and…
Dominic Abrahams was very helpful and friendly.. He did follow up every day to and make sure I did get a reply from the sales team regarding my query.
Much appreciated.
June 20, 2019
Unprompted review
Reply from Clickatell
He Cecilia
Thanks for your great feedback! We're really happy to have resolved your query and provided you with a positive experience.
Team Clickatell
Dominic Abrahams was very helpful and…
Dominic Abrahams was very helpful and experienced in resolving my Clickatell API integration issue. He was extremely patient with my questions and testing steps until I was satisfied with what needed to be done.
June 17, 2019
Unprompted review
Reply from Clickatell
Hi Abenezer
We're so happy to hear that our support department was able to assist you in this way.
Thanks for taking the time to leave us your feedback!
Team Clickatell
Great service!
The Clickatell team have delivered exceptional service to date and have been extremely accommodating and knowledgeable during our evaluation phase.
June 4, 2019
Unprompted review
Reply from Clickatell
Hi Simone
Thank you for your amazing feedback! We'll definitely pass this on to our team. We look forward to providing you with the same high service standards moving forward.
Team Clickatell
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