Clickatell Reviews 91

Excellent service from Niele Hewett from the word go. Very professional and accommodating. He keeps us updated, and makes every effort to help. The platform performance itself is excellent.

Mark has been a fantastic consultant to work with, constantly finding ways for us to get more out of our existing relationship. Could not recommend Clickatell more!

It's been an absolute pleasure dealing with Clickatell as our Whatsapp integration partner. From trial to production both Mark Kreuiter and his colleague Mare le Roux had their finger on the pulse keeping me updated and informed. Thanks, keep up the great service.

A true example of excellent customer service!

I would like to take his opportunity to thank Dominic Abrahams in his assistance with my enquiry, he not only fixed the issues I had on my account but explained what the issues were and how to correct these – this is important so I know what to look out for should I face these issues again. He listened and understood my ordeal, he gave me the assurance that he will do all he can to help fix my issue. He even stayed connected and waited patiently while I had to answer a call from my director and then fixed my issue in a very polite and professional manner. If you check my email and call records, I have been trying to get this to work for over a week, and just as I was about to give up and cancel/close my account Dominic came to save the day!

5 Star's to my customer service rep Dominic, but I am leaving 4 stars for Clickatell as I should have been given this level of care ad attention on day 1 of trying to setup my account as a new customer.

Very Dishonest Company
Not surprised to see customers complaining about charges that cannot be accounted for. Took my money a couple of years back , never refunded and just discovered my account has been dis-activated a they made away with the balance.

Clickatell is the perfect partner for all SMS needs.
As a software company we have been using Clickatell for almost 10 years now.
In addition to great features, a very robust and reliable backend and great APIs, it is really their oustanding support and services that make a big difference.
I would highly recommend Clickatell to anyone looking for a strong partner for SMS.

Horrible company. Initiated service with the company and was told my financial method needed to be verified. After waiting considerable time company could not process using my payment method. Used a different payment method and company still had problems processing payment. Canceled service, demanded that my Clickatell account be closed. Company then debited my bank account for two separate amounts. Contacted company and demanded a refund, only to be told by customer rep that no funds had been debited from my bank account. Rep asked me to send proof of debit from bank account, which I did. Rep then pretended that I hadn't sent the proof. Contacted the company again and threatened to report them. They then agreed to process the refund. I responded to make sure they refunded what was now two separate charges that they put through. Company then put through a third charge that I did not approve. Contacted company again and they claimed that they processed a refund for the first charge (which has not shown in my bank account) but refused to process a refund for the other two charges claiming that they are charging me a fee to process the refund. Whatever you do STAY AWAY FROM THIS COMPANY!!!!!!!! They are the biggest scam artists around. Use TWILIO instead, they are a much more reputable company that actually provide the services you pay for. I have reported this company to the Better Business Bureau and to the Federal Trade Commission for fraud and to the Banking Commission. Do yourself a favor and learn from my mistake!!! I wish I could give a Zero star rating. I wish I had seen everyone else's ratings on this website before I came across Clickatell. The other reviews about FRAUD and STEALING are absolutely true! Avoid at all costs!!

but good luck getting any help when its not.

I've had an account less than a month and have been unable to send or receive messages on two separate occasions. The first time was shortly after I had opened the account. I was able to start sending and receiving messages with the number I had purchased almost immediately, but a few hours later I was no longer to receive messages. The ones I sent came from a random number. I contacted support and my service was working correctly the next morning. I was willing to let this slide because it was a new account I had opened on Saturday evening.

I found their services to be basic, but very easy to work with. Messages were sent and received within a few seconds, and their API was straightforward.

I experienced issues with my account for a second time today. We were preparing a demonstration of our application for a client and noticed that the application was no longer to receive any messages. After verifying that no changes were made to the application and we were still running the version that had been working fine all week, I dug deeper and discovered that we were not receiving any reply callbacks from their server. After confirming the portal still had the correct callback URL, and attempting to test callbacks in our development environment, it definitely looked like the issue was on their end.

They do not provide any support numbers or other ways to get in touch with a live person. I filled out the support form and have been waiting over an hour for a response from their "24 Hour" support team.

Ended up having to cancel on the client. Thanks Clickatell!

My interaction with Clickatell was great.
Their response was quick, informative and very helpful.

They were prepared to go the extra mile to help me with my startup.

I would highly recommend them.

Brilliant company but even greater people!

Great service, always eager to assist.

no reservations, I would recommend this company to anyone.

Service is excellent and They offer very great products.

Have been using this service for more than 6 years, and still haven't had any reason to complain. It works as expected and customer service representatives are always willing and able to assist when required.

Excellent product and service offered by the Clickatell team, I would highly recommend them as a SMS service provider for any business enterprise

Amazing Service. Amazing team. For us, service uptime is key to success for our business. Clickatell has been a trustworthy partner and we are fully satisfied with their services. We are Clickatell client since 2010 and will gladly be using their service in future.

Highly recommend for companies of any size.

We requested a short code activation and needed it ready much quicker than the normal period. Matthew and the team pulled out all the stops to get the code activated - hugely appreciate the effort. Great, professional team, would recommend!

Helpfull and supporting team has terrific services. The sms are sent for account smothless. Great to co-operate with Clickatell.

We have been using Clickatell for about 10 years, and have always found the service, product and support to be first-class. We find their international coverage better than rival SMS platforms, and prices compare favourably, particularly when purchasing in large volumes.

Special mention goes to our account manager, Michelle Williams, who is always quick to assist.

Highly recommend.

We have been using Clickatell for our SMS services since 2001 as well as our shortcodes. Our account manager Fabian Rensburg has been awesome support and always assisted me with utmost urgency. As far as the API its very stable and consistent. Our business runs daily via API constantly pushing and receiving messages and its incredibly reliable.. I highly recommend Clickatell