Click Electricals Reviews 55

TrustScore 1.5 out of 5

1.3

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Rated 1 out of 5 stars

Company suspended and you can't contact as only mobile numbers that shut off when called. No Air Fryer received and no replies to my emails. Doesn't even deserve a one star! I think guys this is a Sca... See more

Rated 1 out of 5 stars

I purchased an air fryer in January, given a delivery date which has passed and no sign off item! Contacted customer services, telephone doesn’t connect and no response from emails! I’m going t... See more

Rated 1 out of 5 stars

We purchased and paid for a pressure washer online from this scam of a company, unfortunately, and they've taken our money & we've no item to show for it. They are just thieves. They don't reply to em... See more

Rated 1 out of 5 stars

Ordered a Kärcher pressure washer, didn’t arrive after two weeks. According to Google Earth their stated head office in Preston is an accountants and they know nothing of Clickelectricals. Their deliv... See more

Company details

  1. Electronics Store

Information provided by various external sources

We are an award-winning online retail company based in the UK. At Click Electricals, we care. We want to make a difference in the world, in the lives of our customers and in our environment. Our customers deserve the best; the best prices, the best products and the best experience. We endeavour to provide everything customers need, every step of the way. Shop with us and you will always find the brands you trust at exceptionally low prices.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

55 reviews

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Rated 5 out of 5 stars

Everything was excellent

Everything was excellent: communication, product, price and delivery. Happy customer.

May 16, 2019
Unprompted review
Click Electricals logo

Reply from Click Electricals

Hi Arianna,

Thank you for writing us such a lovely review! We are so happy to hear that you were pleased with the services we provided.

We hope you will consider using us again for future purchases.

Kind Regards,
The Customer Support Team

Rated 5 out of 5 stars

Great purchase

Great purchase, I'm pleased.

May 10, 2019
Unprompted review
Click Electricals logo

Reply from Click Electricals

Hi Peter,

We are very glad to hear it. Thank you for taking the time to let us know how everything went.

We hope you will consider using us again in the future.

Kind Regards,
The Customer Support Team

Rated 5 out of 5 stars

Very good service

Very good service. I had concerns about using a site that I didn't know a lot about but they provided me with exactly what was secribed and you cans keep updated the through the whole delivery when you register with them.

April 12, 2019
Unprompted review
Click Electricals logo

Reply from Click Electricals

Hi TL,

Thank you for taking the chance and ordering with us, we are pleased to hear that everything went well and you felt you received enough information throughout the order process. It is always a pleasure to receive feedback from our customers.

We hope you'll visit us again soon!

Kind Regards,
The Customer Support Team

Rated 5 out of 5 stars

I bought a pair of sony earphones nice…

I bought a pair of sony earphones nice and cheap price and product was brand new

April 10, 2019
Unprompted review
Click Electricals logo

Reply from Click Electricals

Hi David,

Thank you for taking the time to let us know how we did, we are very pleased to hear that you have had a good experience with us and that you are happy with your new headphones.

Please let us know if we can be of any more help in the future.

Kind Regards,
The Customer Support Team

Rated 5 out of 5 stars

Needed to replace the TV screen in our…

Needed to replace the TV screen in our boardroom, didn't need anything fancy, just wanted something reliable. Ideal for what we needed.

April 10, 2019
Unprompted review
Click Electricals logo

Reply from Click Electricals

Hi Charlie,

We are so glad you chose to place your order with us and we are very pleased to hear that it fulfilled all of your requirements.

Thank you for taking the time to leave us this feedback and we hope you will consider using us again in the future.

Kind Regards,
The Customer Support Team

Rated 5 out of 5 stars

Bought a Grade B LG sound bar

Bought a Grade B LG sound bar, thought it didn’t really matter if there were a couple of scratches. Was actually in better condition than expected - can’t see the two small scratches it has on the back. Works perfect.

April 10, 2019
Unprompted review
Click Electricals logo

Reply from Click Electricals

Hi Nikki,

We always do our best to ensure that products are described as accurately as possible, we certainly do not want to leave any of our customers disappointed. We are happy to hear that you thought that your new soundbar was described properly and that it fulfills all of your needs.

Please let us know if we can be of any help in the future!

Kind Regards,
The Customer Support Team

Rated 5 out of 5 stars

Fantastic company

Fantastic company, rang several times for information on products and customer services always seemed to know what they were talking about.

April 8, 2019
Unprompted review
Click Electricals logo

Reply from Click Electricals

Hi Tyler,

I will pass on your kind comments to our telephone advisors. We try our very best to be knowledgable about our products so customers, like yourself, can receive the information they need quickly.

We are glad to hear that you were happy with the level of support provided.

We hope you will visit us online again soon!

Kind Regards,
The Customer Support Team

Rated 5 out of 5 stars

Love my Beats

Love my Beats, came with all of it’s accessories and in its original packaging. Couple of scuffs on the box but very happy with them for the price I paid

April 8, 2019
Unprompted review
Click Electricals logo

Reply from Click Electricals

Hi Jess,

There is nothing quite like a pair of Beats headphones, they are of amazing quality. We are glad that you are enjoying yours and that you were pleased with the service you received.

Please do not hesitate to get in touch if you need anything in the future.

Kind Regards,
The Customer Support Team

Rated 5 out of 5 stars

Very impressed with my new TV

Very impressed with my new TV, you'd never know it was ex display.

April 8, 2019
Unprompted review
Click Electricals logo

Reply from Click Electricals

Hi Paul,

We are glad to hear that you are satisfied with the television you ordered from us. We try our best to exceed customer expectations whenever possible. It seems that in this case, we succeeded.

Thank you for taking the time to help future customers by leaving us your feedback.

Kind Regards,
The Customer Support Team

Rated 5 out of 5 stars

Better than expected.

I am happy because the item was as new, just in slightly worn box and it arrived promptly.

April 3, 2019
Unprompted review
Click Electricals logo

Reply from Click Electricals

Hi Bruce,

We are glad to hear it! Thank you for taking the time to let us know how we did.

We hope you'll come back to us in the future.

Kind Regards,
The Customer Support Team

Rated 5 out of 5 stars

Very fast transaction

Very fast transaction, ordered lunchtime on Monday, was with me on Tuesday. Very impressive.

April 3, 2019
Unprompted review
Click Electricals logo

Reply from Click Electricals

Hi Lanie,

Thank you for taking the time to leave us this lovely review, it is always nice to hear how we did.

Please let us know if we can be of anymore help in the future.

Kind Regards,
The Customer Support Team

Rated 5 out of 5 stars

Went out of their way to solve an issue…

Went out of their way to solve an issue for me, excellent service.

April 3, 2019
Unprompted review
Click Electricals logo

Reply from Click Electricals

Hi Scott,

It is lovely to hear from you. Thank you for leaving us some feedback.

We are glad we could be of help.

Kind Regards,
The Customer Support Team

Rated 5 out of 5 stars

Bought the Samsung 75nu7100

Bought the Samsung 75nu7100 - cheaper price than any high street shop and delivery was swift. In love with it. Thanks guys!

April 1, 2019
Unprompted review
Click Electricals logo

Reply from Click Electricals

Hi Dominic,

It was our pleasure, we are glad that you are pleased with your new television!

We hope you'll visit us again soon!

Kind Regards,
The Customer Support Team

Rated 5 out of 5 stars

Just a great service!

Just a great service!! Ordered a TV on a Sunday, it arrived on the Wednesday when they said it would do. TV was great and a great price. Highly recommend.

March 8, 2019
Unprompted review
Click Electricals logo

Reply from Click Electricals

Hi Chris,

Thank you for taking the time to leave this lovely review. We really appreciate your kind words.

If you ever need anything in the future, please do not hesitate to contact us.

Kind Regards,
The Customer Support Team

Rated 5 out of 5 stars

Everything you promised !!

March 1, 2019
Unprompted review
Click Electricals logo

Reply from Click Electricals

Hi Mr. Sharpe,

We really appreciate you taking the time to leave this review.

Thank you for your custom and please let us know if we can be of any help in the future!

Kind Regards,

The Customer Support Team

Rated 3 out of 5 stars

Why dose the ordering process take so…

Why dose the ordering process take so long all other websites are quicker to process orders

February 23, 2019
Unprompted review
Click Electricals logo

Reply from Click Electricals

Hi Romario,

If I am understanding you correctly I believe you could be referring to one of two things:

Firstly, I have spoken to our IT team this morning and have asked them to check our servers for anything that may delay the ordering process or leave you waiting a long time on our website. They have placed a dummy order and this has gone through quickly and as it should. I would suggest checking your internet connection if this is the issue you are experiencing as there could be a delay if your internet is running slow.

Secondly, if you mean why does it take us so long to process orders here, we are closed Saturdays and Sundays. Orders cannot be manually dispatched when there is no one in the office to dispatch them. This does not affect your estimated delivery time of 1-2 working days at all. Your order will be processed and dispatched today - as you placed it over the weekend - and will still be delivered to you in that time.

Kind Regards,
The Customer Support Team

Rated 5 out of 5 stars

Great price

I bought some Beats X EarPods for my holiday and am so happy I stumbled across Click Electricals. Exactly as described, the EarPods are brand new, including the spare tips and case. The only difference was slight damage to the box, but the box was still security sealed. Great price for these EarPods and great sound.

February 18, 2019
Unprompted review
Click Electricals logo

Reply from Click Electricals

Hi ST,

We are glad to hear you are happy with your new Beats!

Thank you for your kind review, let us know if we can be of any help in the future!

Kind Regards,
The Customer Support Team

Rated 5 out of 5 stars

great service

Faulty item send out - quickly replaced by clickelectricals with higher spec headphones: great service, customer happy!

February 13, 2019
Unprompted review
Rated 5 out of 5 stars

Brilliant quality headphones

Brilliant quality headphones , open box ones are like mint !!! Quick delivery also . Will def use again , thanks

February 8, 2019
Unprompted review
Click Electricals logo

Reply from Click Electricals

Thank you Claire, we do our best to go above and beyond our customers expectations. We are glad you were happy!

Rated 5 out of 5 stars

Happy, good service.

Great communication and fast, tracked delivery. Very pleased with package; condition as described. Would happily use again.

February 3, 2019
Unprompted review
Click Electricals logo

Reply from Click Electricals

Thanks for your kind review Patrick, we are glad you were pleased. Let us know if we can be of any help in the future.

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