Click Spares Reviews 

121
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Superb service from Leah! she sorted out Evri when our package was delayed...and we got it delivered. Also more drawer rails were sent than we needed, so we have spares too...excellent all round.

Rated 5 out of 5 stars

I had a couple of parts of some kit furniture slightly damaged and could not locate the parts but Leah kept digging until she found the correct parts and has ordered them for me, top quality work and... See more

Rated 5 out of 5 stars

ClickSpares came through for me when a major piece was missing from the coffee table in the sideboard, TV unit and coffee table suite bought from Argos. Within seconds of our emailed query 20 April... See more

Company replied

Rated 5 out of 5 stars

Absolutely amazing service that, in my opinion, is rarely seen these days. I bought a swinging garden seat several years ago from Argos. A small part broke this year and I didn’t think there was any c... See more

Company replied

Company details

  1. Furniture Accessories

Written by the company

Click Spares offers a comprehensive spare parts management service, fulfils swatch sample orders and manage product recalls.


Contact info

4.8

Excellent

TrustScore 5 out of 5

121 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(121)

31 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Had an issue with product, sent a few details with pictures on email, replied very quickly with confirmation of replacement parts being sent. Received in 2 days by courier, excellent service!

March 16, 2023
Unprompted review
Click Spares logo

Reply from Click Spares

Thanks for the review, glad we could help.

Rated 5 out of 5 stars

Great service

Having bought furniture from Argos when it arrived I found one of the drawer fronts was damaged. Argos referred me to Click Spares for the replacement which was currently out of stock. The team worked really hard to get the replacements and kept me informed of progress all the time. The service provided was excellent and they pursued the issue to a successful conclusion.

February 16, 2023
Unprompted review
Click Spares logo

Reply from Click Spares

Thank you for taking the time to write this review.
Glad we could help.

Rated 1 out of 5 stars

Useless company

Been waiting since the beginning of September for several parts for my damaged argos furniture. Absolutely shocking company, just useless!

September 3, 2022
Unprompted review
Click Spares logo

Reply from Click Spares

Sorry we couldn’t help you with these spares. Sometimes suppliers don’t send what we need and it’s out of control. We always keep in touch with customers whose are waiting for a long time to ensure they know the latest situation and the options available to them.
Really sorry.

Rated 5 out of 5 stars

Great service - replacement received within 2 days

Lyla at Click Spares helped me to get a replacement part (the base) for an Aldi hanging egg chair arranged under warranty. This arrived within 2 days of my initial contact (large/abnormal sized delivery also) and all communications were very quick and friendly.

Cannot fault at all, great service!

November 5, 2022
Unprompted review
Rated 1 out of 5 stars

Customer service is horrendous!!

Customer service is horrendous!!
Customer service is horrendous!!! Click spares employee makes you feel like your committing a crime when you try to order more than one part for an item!!! I've ordered parts from them a few times and EVERY TIME i order more than one part for an item i get 101 questions! And condescending emails and it ALWAYS seems to be from the same person!! (L.P) anyone would think that she's paying for the items out of her own pocket!!!

August 18, 2022
Unprompted review
Rated 5 out of 5 stars

Quick and efficient return

Quick and efficient return
Ordered on 13th and received on 15 th
All missing parts filled with no further delay
Fixed them and all done
They turn a hassle into a fulfilling experience

October 13, 2022
Unprompted review
Rated 5 out of 5 stars

ALDI Egg Chair Replacement Base

ALDI Egg chair had damaged steel tubing base, still under guarantee, contacted Click Spares, and within 3 working days replacement part arrived by specialist courier.
Doesn’t get better than that! Thank you

September 30, 2022
Unprompted review
Click Spares logo

Reply from Click Spares

Thanks. Glad we could help.

Rated 5 out of 5 stars

Not actually a scam 🥳

Didn’t think this site was actually legit but turns out it was and is actually listed on the official argos website! I only needed a spare part to go into the bottom of a drawer as it wasn’t included in the original packaging, which left us with a useless draw. Thought I’d see if I could contact Argos to send us a spare and turns out they have this little site. All I had to do was give my address and phone number and they sent it out within the next day. It arrived 2 days later and now I have a drawer I can actually use 👍🏼 Fab!

August 3, 2022
Unprompted review
Rated 1 out of 5 stars

They sent out wrong part twice

They sent out the wrong part twice, despite emailing them after the first part was received and clearly advising them of the issue. They didn’t bother to query with the supplier, Homebase, after our advice. Understand they get instructions from their supplier partners but didn’t act when the issue was pointed out.

July 21, 2022
Unprompted review
Rated 5 out of 5 stars

Great service

Needed some spares for an Argos garden furniture set that we received from Argos, emailed on a Friday and spares arrived by the following Tuesday. Great service, thanks

May 1, 2022
Unprompted review
Rated 1 out of 5 stars

Pointless system none of them knew what…

Pointless system none of them knew what they were doing. Customer service was hopeless not helpful and not a clue what they were doing sent parts I didn’t beed but wouldn’t sent part did need, spoke with Argos who said there was no issues there side. Rubbish service

February 24, 2022
Unprompted review
Rated 1 out of 5 stars

Really disappointed so far

Really disappointed so far, I ordered spare parts for a wardrobe on the 2nd Septemer...I was given a 2-4 week window. Since this date I have requested an update many times and keep getting the response that their supplier is usually very good with their time scales but they seem to be delayed. Click Spares staff keep telling me that they don't know what the hold up is. Their 2-4 week estimate is now at the 12 week mark and I keep getting the same response. On one occasion I was told my spare parts had been sent out only to wait in all week and when I contacted them they informed me that this was a mistake and the parts had never arrived. It would be good if they would perhaps have the initiative to get in touch with their supplier for an update. I have even been advised to contact the retailer I bought the wardrobe from, when doing this the Argos website refer you back to Click Spares! Can't help but feel that I've been getting fobbed off for the past 3 month and the whole vibe I'm getting is very amateur! This really doesn't look good on Click Spares or Argos and I'll likely not order from Argos again due to this.

November 22, 2021
Unprompted review
Rated 1 out of 5 stars

Have never received the spares.

Have been trying to get spares through Argos for the last 10 weeks, despite Argos re-ordering twice.
I then receive emails from Click Spares asking why I require more spares when they have already been sent out. I work from home so no way I have missed a delivery & have never received a note through my door for a failed delivery attempt. So exasperated.

September 16, 2021
Unprompted review
Rated 5 out of 5 stars

I was very impressed

I was very impressed with the speed and communication I had with Click Spares. I would definitely recommend them , Good Job Click Spares

September 8, 2021
Unprompted review
Click Spares logo

Reply from Click Spares

Thanks for the great review.

Rated 5 out of 5 stars

Next Day Delivery of Spare Parts

I requested spare parts for my Argos gazebo and they were delivered the following day. They were sent using a tracked delivery service who provided me with a delivery window. Very pleased.

August 9, 2019
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look