Clockwork Removals and Storage - Sheffield Reviews 

164
TrustScore 5 out of 5

4.8

Unit 1, Garter Street Industrial Centre, S4 7QX Sheffield, GB


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Rated 5 out of 5 stars

Tom and Luke were brilliant throughout. I had loads to move and splitting it between storage and new house meant it could have been a nightmare. Only two boxes ended up in the wrong place. Tom was ab... See more

Company replied

Rated 5 out of 5 stars

We were happy with the service provided from the quoting and information stage to the guys who moved everything on the day. Everyone we spoke to was helpful in answering our queries and organising wha... See more

Company replied

Rated 4 out of 5 stars

Really amenable office team and on site team. Slight issue that the team set off to the new property before completely emptying the house and confusion around what was and wasn't to be dismantled, but... See more

Company replied

Rated 5 out of 5 stars

Thanks to Lee, Dane, Reagan and Sam for my parents house move this week. They were polite, efficient, good humoured and made a stressful process much easier than I expected. Not one item was chipped o... See more

Company replied


Company details

  1. Moving and Storage Service
  2. Moving Company
  3. Storage Facility

Written by the company

Clockwork Removals provides industry accredited and fully insured removals, storage and packing services throughout Yorkshire, Derbyshire & Nottinghamshire for individuals, families and businesses. We have a network of branches across the UK as well as an international service centre to help our customers relocate across the world with minimum difficulty. At Clockwork our highly trained teams also offer expert removal services for specialist household and business removals.

Written by the company

Experience and Expertise
With over 25 years experience we know that the key to delivering an excellent service is to ensure our staff are trained and experienced in their work. That is why we play an active role in the shaping of the industry and are a member of the British Association of Removers (BAR) as well as their Overseas and Commercial Moving Groups. Our international service centre based in Glasgow is a member of the FIDI Global Alliance, a global network of trusted international movers.
Our Services
Moving home can be a stressful time for many and so it’s important to find a removals company who can offer you a seamless service. As well as household removals we provide full packing and wrapping services, long and short term storage and our highly trained teams also offer expert removal services for specialist household and high value items. Our international service centre has relocation, storage and export packing services throughout the world and our commercial teams plan and execute business moves of all sizes including IT and specialist relocation.

Contact info

  • Unit 1, Garter Street Industrial Centre, S4 7QX, Sheffield, United Kingdom

  • 01142 751 020
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Award Winning Service | 25 Years Experience | Industry Accredited

4.8

Excellent

TrustScore 5 out of 5

164 reviews

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4.8

All reviews

(164)

228 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service. Would recommend

We used Clockwork removals for our recent house move and I’d definitely recommend them. They were friendly and helpful from start to finish. Totally took the stress out of moving, paying a bit extra for the furniture dismantling and putting back together at the other side was well worth it

September 25, 2021
Unprompted review
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Reply from Clockwork Removals and Storage - Sheffield

Thanks for the recommendation this is all really good to hear.

Rated 5 out of 5 stars

The best

I could not recommend Clockwork highly enough, they were so efficient and made my house move go really smoothly without any stress at all. Lee and Martin were friendly and helpful, nothing was too much trouble for them and they dismantled and reassembled my wardrobe so quickly I didn’t even notice they had done it, they really are true professionals! Great company, would definitely recommend and will be using again in the future.

July 20, 2021
Unprompted review
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Reply from Clockwork Removals and Storage - Sheffield

Great review thanks so much, we really pride ourselves on our fantastic crews!

Rated 5 out of 5 stars

Fantastic Team

Fantastic Team. Lee and his crew were simply amazing.
We moved in Feb 2021 and these guys made everything as smooth as it could be. No stress, funny guys with a fantastic sense of humour.
We would happily use them again and would highly recommend Clockwork to anyone who wants a hassle-free move.
5 start service!

July 10, 2021
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Reply from Clockwork Removals and Storage - Sheffield

Thanks for the recommendation and great to hear our guys were keeping everyone smiling on the day!

Rated 1 out of 5 stars

Lost items

Lost items. Lost 4 computer laptops and tablets. All bought brand new totalling £600 and had no contact from them even though I phoned and left a message. Broke a desk while removing it. Basically put everything in the back, drive off and then get it unloaded as soon as you can. Nice workers, lousy work ethic for caring for most of your property.

If you use them, check to see the van after they finish. See if they have missed anything or 'mislaid' items.

June 9, 2021
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Reply from Clockwork Removals and Storage - Sheffield

Thanks for your feedback. We treat allegations like this extremely seriously but we haven’t had any reports at all on the phone, email or in writing about any breakages or missing items?

We did not carry out the packing for this move so all items will have been packed and boxed before our crew arrived. As per the BAR terms and conditions we ask that all portable high value items are taken with the owner on the day of the move.

All of our removals are signed off on completion as confirmation that the customer is happy with the move.

Rated 5 out of 5 stars

Good move

Arrived early and got straight on with emptying my house. When eventually the keys arrived for new property they didnt take long to place everything into rooms according to instructions on boxes. Would not disconnect or reconnect my washer. I think I had to request this. So my fault. But we’re very willing and polite. Would definitely recommend Clockwork removals.

June 4, 2021
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Reply from Clockwork Removals and Storage - Sheffield

Thanks so much for the recommendation.

Rated 5 out of 5 stars

Excellent service

Clockwork removals were excellent from sorting the quote, arranging the booking to getting the job done on the day. Everyone that I spoke to was very helpful.

Moving house can be a stressful experience but the 2 removal men that moved us out of our house on the day were fantastic. They put us at ease and were very helpful and professional. It all went very smoothly and was stress free.

Thank you very much!

April 7, 2021
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Reply from Clockwork Removals and Storage - Sheffield

We are really pleased to hear we helped make your move as relaxing as possible, that is what we are here for.

Rated 5 out of 5 stars

From the first visit through to…

From the first visit through to delivering our belongings from storage we found the service to be first rate. The removal process was very professional, the staff polite, extremely helpful and extremely competent. We would highly recommend Clockwork.

April 7, 2021
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Reply from Clockwork Removals and Storage - Sheffield

Thanks so much for the recommendation, this is all really good to hear.

Rated 5 out of 5 stars

Absolutely first class service

Absolutely first class service from the first call through the final item being put in the house.
Reasonably priced with all the correct protection required, I knew I was in good hands. Having the beds and a wardrobe put up was a real advantage and definitely worth the extra cost.
Thanks for making the moving day easy

April 7, 2021
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Reply from Clockwork Removals and Storage - Sheffield

We are really glad to have made things easy for you on the day, that is what we are hear for.

Rated 4 out of 5 stars

The action on the days was very good

The action on the days was very good. However, subsequent to the visit for a quotation, we had sold quite a few items in the process of sorting out our belongings. The result was that you truncated all the job into two days rather than the three quoted for but, as the initial quote money had already been taken from our account. It did not seem as though there was any method of discussing this once we had accepted the initial quotation.

December 18, 2020
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Reply from Clockwork Removals and Storage - Sheffield

Thanks for getting in touch, we appreciate all feedback. No one contacted our team before or after the move regarding changes to the volume we needed to move?

Rated 5 out of 5 stars

The move was relatively stress free

The move was relatively stress free, thanks to the professionalism of the men who carried out the move for us. They were efficient and friendly. Couldn't have asked for more. Thank you.

December 16, 2020
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Reply from Clockwork Removals and Storage - Sheffield

We are really pleased we helped alleviate some of the stress on move day.

Rated 5 out of 5 stars

Really great removal company

Really great removal company, turned up on time, got things moved quickly and efficiently. Would highly recommend them.

December 16, 2020
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Reply from Clockwork Removals and Storage - Sheffield

Thanks for the recommendation!

Rated 1 out of 5 stars

Furniture Damaged

Would strongly advise against using Clockwork Sheffield. Damaged several items of furniture two substantially. Declined request to come out to inspect the damage. In fact they couldn't care less. No respect for customers furniture. If you take care of your furniture don't trust them to look after it. I would not recommend Clockwork to anyone. insurance aside Clockwork should take care of customers furniture and reading other reviews they obviously do not. Not even interested enough to take up an offer to look at the damage caused. Makes you wonder if you decline their extortionate insurance quote they have no reason to handle your goods with care. They know they won't have to claim for damage. We have at no point asked them to cover the cost of damage we will do that. I hope the team who took our furniture into storage enjoyed the £50 tip we gave them. Had we known how much damage they had caused loading the van they would have got nothing. Seems Clockwork have no control over how some members treat customers goods. UPDATE- just received my last item of damaged furniture back from being repaired. Nine items in total at a cost of hundreds of pounds. As I stated before I did ask Clockwork to come and inspect the damage caused by the team who loaded our furniture. This request was declined by Sheffield branch and ignored by Clockwork head office. I have been advised to claim from Clockwork through the courts for the cost of repairs but when the company refuse to even inspect the level of damage they have caused and look upon the damage as an inherent risk and irrelevant is my belief that they would deny causing any damage. We had five containers and were left with five check sheets with every item listed. At the side of every item was a check box which a member overseeing the team had to fill in, at the side of every item the tick box showed no damage. It could have been worse we only placed furniture into storage all other possessions went with us and thank god they did. Money is not the issue here I have been assured that Clockwork themselves are liable not their insurance but their not worth the effort. Clockwork have even had the audacity to send correspondence to our neighbours who have seen our damage offering their services, what a joke. If anyone is thinking of using this company please be careful when their assessor tells you how they care for your goods and how professional they are. my review and several others found otherwise. Finally thank you Clockwork for costing us hundreds of pounds on top of the thousands we paid you for fourteen months storage and transport costs, and your total disregard for our furniture and disinterest for the amount of damage caused. We put our trust in you and this is how you repaid us. Cost means very little but morals and respect mean a lot Clockwork lack both of these.You will not get our custom again.

November 6, 2020
Unprompted review
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Reply from Clockwork Removals and Storage - Sheffield

We appreciate all feedback so thank you for getting in touch. Unfortunately there is a risk when moving furniture and effects and whilst we try to minimise that through training there will be rare instances of damages happening. We offer comprehensive insurance but in this instance it was declined we therefore cannot process a claim through our insurers.

Rated 5 out of 5 stars

We highly recommend this company

We highly recommend this company.

After a stressful move across the country with a different company we were dreading having to move again.

What a difference.

The team ( Dave, Josh, Martin and Paul) couldn't have been more fantastic. They answered all our questions, explained how things would work and got on with the job. It was a big move (we self packed) over three floors and a basement, plus garden stuff. Everything was handled with care. No damage to any of our items. They worked hard all day. Loaded and unloaded with efficiency. Everyone maintained a good level of humour throughout the day.

The office team was responsive and helpful. Invoicing was straightforward and clear what was covered/not covered.

Stress free moving. Thank you again. We never intend to move again - but should we or any other family member need to move I would use this company again.

October 26, 2020
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Reply from Clockwork Removals and Storage - Sheffield

Thanks so much for this brilliant review and recommendation. It is so lovely to hear this sort of feedback on our teams. Best wishes in your new home.

Rated 5 out of 5 stars

Quick and efficient guys from the…

Quick and efficient guys from the moment of arrival to departure at the end of the day.
Pleasant , friendly and would defiantly recommend to anyone .
Good , fair quote and friendly office staff on the phone . Many Thanks for your services .

October 8, 2020
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Reply from Clockwork Removals and Storage - Sheffield

This is all great to hear , thanks.

Rated 5 out of 5 stars

Excellent

Clear quote, excellent communication, very hard working removal men and very careful

October 8, 2020
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Reply from Clockwork Removals and Storage - Sheffield

Thanks for the review!

Rated 5 out of 5 stars

Great

Really good service. Managed to fit us in at short notice. Moving from 3 bed semi- to to 4 bed semi- down the road took from 0915 until 1730 with two men. We packed our own boxes but they disassembled and reassembled a few items for us including a day bed. They even moved our upright piano without too much fuss. Top stuff.

October 8, 2020
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Reply from Clockwork Removals and Storage - Sheffield

Great to hear we offered such a good service.

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