Clockwork Removals and Storage Reviews 

1,559
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 225 reviews, reviewers overwhelmingly had a great experience with this company, frequently highlighting the excellent service and professional staff. Customers consistently praise the staff for their helpfulness, efficiency, and careful handling of belongings, making the moving process seamless and stress-free. Many also appreciate the clear and reasonable pricing, as well as the reliable delivery service, with items arriving as planned and on time. However, some customers experienced issues with damaged items, particularly during storage or delivery, and noted instances of unprofessional conduct from some removal personnel. These concerns included items being unwrapped, scuffed, or broken, and in some cases, a lack of sufficient manpower or care during the moving process.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism,... See more

Service

Clients share positive opinions on service, with many reviewers highly recommending the company for its... See more

Product

Customers had ambiguous experiences with product, with many reporting that their items arrived in good... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the efficiency and... See more

Price

People report positive experiences with pricing, often describing it as clear, reasonable, and competitive.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Clockwork & Shaun are great, they assisted with the collection of an electric bike from Orkney to the mainland. Very efficient, one phone call, one email & that was it sorted with no hassle. Clear pr... See more

Company replied

Rated 5 out of 5 stars

We had an excellent experience with Clockwork removals as part of our move out of London. They were accommodated our ever changing timetable brilliantly. The initial quote was done via video chat, wh... See more

Company replied

Rated 5 out of 5 stars

I rate Clockwork Removals very highly for their staff, both in the office and with removals. I had 2 separate removals during the past few months, and in both cases the removal men were efficient, f... See more

Company replied

Rated 5 out of 5 stars

From our first contact with Clockwork our feeling was what we needed was of paramount importance to this firm. We were asked for our opinion all the way through the initial process, and at the sam... See more

Company replied


Company details

  1. Moving and Storage Service
  2. Moving Company
  3. Storage Facility

Written by the company

Clockwork Removals provides industry accredited and fully insured removals, storage and packing services throughout the UK for individuals, families and businesses. We have a network of branches across the country as well as an international service centre to help our customers relocate all over the world with minimum difficulty. At Clockwork our highly trained teams also offer expert removal services for specialist household and business removals.

Written by the company

Experience and Expertise
With over 25 years experience we know that the key to delivering an excellent service is to ensure our staff are trained and experienced in their work. That is why we play an active role in the shaping of the industry and are a member of the British Association of Removers (BAR) as well as their Overseas and Commercial Moving Groups. Our international service centre based in Glasgow is a member of the FIDI Global Alliance, a global network of trusted international movers.
Our Services
Moving home can be a stressful time for many and so it’s important to find a removals company who can offer you a seamless service. As well as household removals we provide full packing and wrapping services, long and short term storage and our highly trained teams also offer expert removal services for specialist household and high value items. Our international service centre has relocation, storage and export packing services throughout the world and our commercial teams plan and execute business moves of all sizes including IT and specialist relocation.

Contact info

Promotion box for Clockwork Removals and Storage

Get a Free Quote Today

Award Winning Service | 25 Years Experience | Industry Accredited

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,559)

211 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The service we received from Clockwork…

The service we received from Clockwork Removals was excellent. Shaun’s planning was carefully executed by a first class team, who were kind, helpful and professional at all times.
Moving house can be a stressful experience but the staff of Clockwork Removals make it as straightforward as possible.

June 2, 2026
Clockwork Removals and Storage logo

Reply from Clockwork Removals and Storage

Thank you, we really appreciate this feedback.

Rated 5 out of 5 stars

Professional and Attentive Service

I've used Clockwork Removals twice for the storage and delivery of our commercial furniture from aboard, and both experiences have been excellent. The service was smooth, efficient, and completely hassle-free from start to finish.
Communication by email was always prompt, friendly, and professional. On both occasions, the delivery team arrived on time and were incredibly helpful throughout. They handled all of our furniture with great care while working efficiently, and even made sure that all packaging materials were removed and taken away, leaving everything tidy.

I would highly recommend Clockwork Removals to anyone looking for a reliable and professional removal and storage company, and I would not hesitate to use their services again in the future.

May 4, 2026
Clockwork Removals and Storage logo

Reply from Clockwork Removals and Storage

Thank you so much for your continued loyalty, we really appreciate it.

Rated 5 out of 5 stars

Good moving experience

Sorted things really quickly and very helpful to get date organised on short notice. Arrived on time and efficient in moving everything to our new place.

May 20, 2026
Clockwork Removals and Storage logo

Reply from Clockwork Removals and Storage

This is great to hear - thanks.

Rated 5 out of 5 stars

Great experience with this company…

Great experience with this company worked really hard and quickly and the guys were very friendly would definitely recommend this company if you’re moving house

May 20, 2026
Clockwork Removals and Storage logo

Reply from Clockwork Removals and Storage

Thanks for the recommendation!

Rated 5 out of 5 stars

Really fantastic service!

Really fantastic service! I highly recommend James and his team. Their communication before the move was brilliant, always responding promptly, answering our many questions and going above and beyond to meet our requirements. On moving day, all the staff were friendly, polite, courteous and respectful of us, our property and our contents. Everything had to go into storage for 2 months which James organised and when we finally moved into our new home, which was 300 miles from our previous address, the lorry turned up on time and Kiska and Neil worked tirelessly to unpack everything for us. Again they were friendly, polite, courteous and nothing was too much trouble. They used carpet protectors and were so respectful. Moving house is stressful enough so to have such a fantastic, worry free service is invaluable. Highly recommended.

June 3, 2026
Unprompted review
Clockwork Removals and Storage logo

Reply from Clockwork Removals and Storage

Thanks so much for the review and recommendation.

Rated 5 out of 5 stars

Highly recommended …

I had a great experience with clockwork removals, they lads arrived when stated got on with the job, dismantled my beds and all moved and packed back into new house by 4pm and beds built back up. Would highly recommend and well worth every penny!

May 29, 2026
Clockwork Removals and Storage logo

Reply from Clockwork Removals and Storage

This is great to hear - thank you.

Rated 5 out of 5 stars

Great service from start to finish

I moved house recently with Clockwork and they were great from start to finish. James and Chelsea were super clear and helpful during the booking process and kept in regular contact leading up to and on moving day. Tony and Johnnie then arrived promptly and packed my one-bed flat with a speed, care and efficiency that was frankly frightening - the whole move was done in three hours and they were polite and friendly throughout. The whole process was as low stress as I can imagine a house move can get. Huge thanks to the team and would definitely recommend / use again in future.

June 3, 2026
Unprompted review
Clockwork Removals and Storage logo

Reply from Clockwork Removals and Storage

Thanks - please don't hesitate to get in touch when you need us again.

Rated 5 out of 5 stars

I can’t rate this company highly enough…

I can’t rate this company highly enough if there were ten stars I would give them ten !
They made what was a very stressful move day better. From start to finish they were there to reassure me and support me.
From office staff to my removal guys thank you a very very happy customer.

May 29, 2026
Unprompted review
Clockwork Removals and Storage logo

Reply from Clockwork Removals and Storage

We are delighted to hear this. Thanks so much for leaving us a review.

Rated 5 out of 5 stars

Our experience with Clockwork was…First Class

Our experience with Clockwork was professional and smooth. Josh helpfully priced up the quote and we couldn’t have asked for 2 better removal men on the day of the move.
Peter and Ryan were fantastic; very courteous, respectful and helpful and nothing seemed too much. We would not hesitate to use Clockwork again and we would request to use Peter and Ryan again. A big thank to you guys and to the whole team for making our move so easy!

May 22, 2026
Unprompted review
Clockwork Removals and Storage logo

Reply from Clockwork Removals and Storage

It was our pleasure. Thanks so much for leaving us such a great review. You know where we are when you need us again.

Rated 5 out of 5 stars

Professional, efficient and friendly

Professional, efficient and friendly. From quote, to boxes collected, the whole team delivered a truly exceptional service. Thanks go particularly to Max and Kiska for all the heavy lifting! But also Neil, James, Chelsea and Josh. I highly recommend Clockwork and the team.

May 8, 2026
Unprompted review
Clockwork Removals and Storage logo

Reply from Clockwork Removals and Storage

Thanks so much for the review and recommendation.

Rated 5 out of 5 stars

Mothers House Clearance

The team arrived on time , they cleared my mother’s home quickly and efficiently.
They were polite and hardworking, I would not hesitate to recommend them.

May 18, 2026
Unprompted review
Clockwork Removals and Storage logo

Reply from Clockwork Removals and Storage

Thanks so much for the review and recommendation - we really appreciate it.

Rated 5 out of 5 stars

We would recommend Clockwork Removals…

We would recommend Clockwork Removals in Inverness. Boxes are delivered prior to removal. The members of staff were professional and handled all our items with care. They made what can be a stressful day into a very stress free enjoyable move.

May 26, 2026
Unprompted review
Clockwork Removals and Storage logo

Reply from Clockwork Removals and Storage

This is really great to hear, thanks for the feedback.

Rated 5 out of 5 stars

I am writing to let you know how well…

I am writing to let you know how well Kiska and Gabriel performed during our move. Both were incredibly courteous, hard working and approachable. The 2 of them worked with pace and determination to get the job done. They are a credit to Clockwork Removals

May 22, 2026
Unprompted review
Clockwork Removals and Storage logo

Reply from Clockwork Removals and Storage

Thanks so much for the feedback, we really appreciate it.

Rated 5 out of 5 stars

Gary and Alan moved us from a 3rd floor…

Gary and Alan moved us from a 3rd floor flat (with no lift) today to our new flat. They were brilliant- friendly and helpful, nothing was too much bother. I would have no hesitation recommending Clockwork Removals. From the booking to the move their service (and cost) were excellent- thank you

May 27, 2026
Unprompted review
Clockwork Removals and Storage logo

Reply from Clockwork Removals and Storage

Thanks so much for the great review - we really appreciate it!

Rated 5 out of 5 stars

Great Company

Great Company! Very impressed with the service provided. Thanks again.

May 22, 2026
Unprompted review
Clockwork Removals and Storage logo

Reply from Clockwork Removals and Storage

Thanks so much for leaving us a review.

Rated 5 out of 5 stars

I’d like to thank & highly recommend…

I’d like to thank & highly recommend Clockwork Removals after they helped us move so smoothly and we’re all lovely humans! Thank you James , Johnnie , Neven ,Ryan & Chelsea! All the best Jesse & Gemma!

May 19, 2026
Unprompted review
Clockwork Removals and Storage logo

Reply from Clockwork Removals and Storage

Thanks so much for this lovely review and recommendation, we really appreciate it.

Rated 5 out of 5 stars

Really great company for my small move

Really great company for my small move. Quick and easy loading and unloading, with no fuss. Everything done in a couple of weeks and I had good communication from everyone.

May 18, 2026
Unprompted review
Clockwork Removals and Storage logo

Reply from Clockwork Removals and Storage

This all sounds perfect - thanks for the feedback.

Rated 5 out of 5 stars

It is very difficult to find a company to pallet your personal items

It is very difficult to find a company that will pallet personal items and help you coordinate a move to Italy. Clockwork can do it. I have used them for several years. HIghly recommend. I am a repeat customer. I was moving some personal items I packed myself to italy . To save costs I pallet them ship fedex. This was not too much trouble. They arrived loaded them took them to the warehouse and voial I received them in Italy a week later. Nothing was broken everything as planned. Cleared customs in about an hour. Also they accidentally packed my goods on two pallets. When the customs clearance company said fedex would not take them, they packed onto a third pallet at no charge. Thanks Clockwork. BTW they also move domestically if you need them Call them! Love Clockwork

April 7, 2026
Unprompted review
Clockwork Removals and Storage logo

Reply from Clockwork Removals and Storage

Thanks so much for taking the time to review our services and for your continued loyalty. We really appreciate it and were happy to assist you on this and future moves.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look