Clockwork Removals and Storage Reviews 

1,559
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 225 reviews, reviewers overwhelmingly had a great experience with this company, frequently highlighting the excellent service and professional staff. Customers consistently praise the staff for their helpfulness, efficiency, and careful handling of belongings, making the moving process seamless and stress-free. Many also appreciate the clear and reasonable pricing, as well as the reliable delivery service, with items arriving as planned and on time. However, some customers experienced issues with damaged items, particularly during storage or delivery, and noted instances of unprofessional conduct from some removal personnel. These concerns included items being unwrapped, scuffed, or broken, and in some cases, a lack of sufficient manpower or care during the moving process.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism,... See more

Service

Clients share positive opinions on service, with many reviewers highly recommending the company for its... See more

Product

Customers had ambiguous experiences with product, with many reporting that their items arrived in good... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the efficiency and... See more

Price

People report positive experiences with pricing, often describing it as clear, reasonable, and competitive.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Clockwork & Shaun are great, they assisted with the collection of an electric bike from Orkney to the mainland. Very efficient, one phone call, one email & that was it sorted with no hassle. Clear pr... See more

Company replied

Rated 5 out of 5 stars

We had an excellent experience with Clockwork removals as part of our move out of London. They were accommodated our ever changing timetable brilliantly. The initial quote was done via video chat, wh... See more

Company replied

Rated 5 out of 5 stars

I rate Clockwork Removals very highly for their staff, both in the office and with removals. I had 2 separate removals during the past few months, and in both cases the removal men were efficient, f... See more

Company replied

Rated 5 out of 5 stars

From our first contact with Clockwork our feeling was what we needed was of paramount importance to this firm. We were asked for our opinion all the way through the initial process, and at the sam... See more

Company replied


Company details

  1. Moving and Storage Service
  2. Moving Company
  3. Storage Facility

Written by the company

Clockwork Removals provides industry accredited and fully insured removals, storage and packing services throughout the UK for individuals, families and businesses. We have a network of branches across the country as well as an international service centre to help our customers relocate all over the world with minimum difficulty. At Clockwork our highly trained teams also offer expert removal services for specialist household and business removals.

Written by the company

Experience and Expertise
With over 25 years experience we know that the key to delivering an excellent service is to ensure our staff are trained and experienced in their work. That is why we play an active role in the shaping of the industry and are a member of the British Association of Removers (BAR) as well as their Overseas and Commercial Moving Groups. Our international service centre based in Glasgow is a member of the FIDI Global Alliance, a global network of trusted international movers.
Our Services
Moving home can be a stressful time for many and so it’s important to find a removals company who can offer you a seamless service. As well as household removals we provide full packing and wrapping services, long and short term storage and our highly trained teams also offer expert removal services for specialist household and high value items. Our international service centre has relocation, storage and export packing services throughout the world and our commercial teams plan and execute business moves of all sizes including IT and specialist relocation.

Contact info

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Award Winning Service | 25 Years Experience | Industry Accredited

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Replied to 100% of negative reviews

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4.7

All reviews

(1,559)

211 reviews in the last 12 months

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Rated 5 out of 5 stars

Professional friendly service

Clockwork were great from start to finish. They worked with me on an interior design project. The furniture had varying lead times and the property was unoccupied, so they took all the deliveries for me, checked each item, and rewrapped them. The team made the install day a really pleasant experience. Everyone I dealt with from start to finish was professional, polite and friendly. They went over and above for me, and I’ll definitely be using them again. Worth their weight in gold!

May 13, 2026
Unprompted review
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Reply from Clockwork Removals and Storage

Thanks so much for taking the time to review our interior design services - we really appreciate your feedback. We look forward to assisting you in the future.

Rated 5 out of 5 stars

5 Stars

Fantastic service from Alan and the team. Highly recommend. 5 star service.

May 8, 2026
Unprompted review
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Reply from Clockwork Removals and Storage

Thanks for the review.

Rated 5 out of 5 stars

Clockwork House removal

Clockwork Removals have provided an excellent service from start to finish.. Kelly in the office was always very prompt at replying to any email correspondence with clear and concise replies. We had to put back our moving date a couple of times and the process of doing this was seamless. On the day of moving the team of 4 and their 3 vans arrived to what was a tricky access due to limited space and cobbles! They just got on with the job with no complaints - in fact they were in great spirits and worked brilliantly as a team. Nothing was too much trouble. We managed to get our keys quite early and they were more than happy to carry on working to get us in asap. So to summarise I would highly recommend this company for your house removals. Well Done Clockwork :)

May 8, 2026
Unprompted review
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Reply from Clockwork Removals and Storage

Thanks so much for taking the time to leave such a fantastic review, we really appreciate it.

Rated 5 out of 5 stars

Helpful…

Easy to communicate with and very helpful

May 5, 2026
Unprompted review
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Reply from Clockwork Removals and Storage

Thanks for the feedback.

Rated 5 out of 5 stars

Extremely pleased with our experience…

Extremely pleased with our experience of using Clockwork. They provided a quote very quickly and responded to all our questions beforehand. Excellent communication from start to finish. Removal team were respectful, careful and hard-working. Would absolutely recommend them and plan on using them again.

April 27, 2026
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Reply from Clockwork Removals and Storage

Thanks so much for the feedback we really appreciate it. We would be delighted to assist you on another move.

Rated 5 out of 5 stars

Highly recommend…friendly, positive and no stress!

We had a great experience with Clockwork when we moved from London to Yorkshire in April ‘26. Art and his team turned up on time and immediately all our stress miraculously disappeared. All our packed items were transferred to their van quickly and with care, and they were friendly, positive and cheerful throughout. The team in Leeds delivered everything just as well the next day (ably led by Art again).

The team in the office and quotation process was just as user friendly too.

We’ll certainly be recommending Clockwork going forward…we’re still talking about how easy and stress-free our experience with them was a month later!

April 15, 2026
Unprompted review
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Reply from Clockwork Removals and Storage

This is all great to hear, we really appreciate the feedback and recommendations.

Rated 5 out of 5 stars

We would not hesitate to use Clockwork…

We would not hesitate to use Clockwork Removals again. They were very helpful, organised from start to finish. We had a complex problem that needed manpower and equipment and it was sorted with ease and enthusiasm. On site the guys were great and the whole process was straightforward and streamlined (despite the significant levels of coordination required). A pleasure to work with them and will be using them again in the future.

May 7, 2026
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Reply from Clockwork Removals and Storage

Thanks so much for taking the time to leave us a review, we really appreciate it and look forward to assisting you in the future.

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. We had a visit from Niall who was lovely to deal with and had a quote back to me within a couple of hours.
The removals team were excellent. Professional, friendly and really helpful. They did an outstanding job and I believe they went above and beyond what we were expecting from them.
I would recommend Clockwise to anyone looking to do a residential or business move.
Great team

April 29, 2026
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Reply from Clockwork Removals and Storage

Thanks so much for the review and recommendation, we really do appreciate it.

Rated 5 out of 5 stars

Will definitely use Clockwork Removals again

Used Clockwork Removals a couple of times now. I wasn't aware of them prior to Taylor Wimpey arranging them for a house move, though as that went so smoothly we decided to use them again for our next move. Wayne is excellent and we dealt with him both times, really client focussed and keen that you get the service you want at the best price. Hoping we wont be moving again anytime soon, however if we do i will definitely look to use Clockwork removals again.

April 17, 2026
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Reply from Clockwork Removals and Storage

Thanks so much for taking the time to review our services, you know where we are if you do need us in the future.

Rated 5 out of 5 stars

Really good service all round

Really good service all round. Jade was very helpful getting everything booked in and the guys on the day were very friendly and professional. Would recommend to a friend.

April 24, 2026
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Reply from Clockwork Removals and Storage

Thanks for the review and recommendation - we really appreciate it.

Rated 5 out of 5 stars

Shaun and the whole team are excellent

Shaun and the whole team were so helpful, very pleasant and fast. They dealt with any issues that arose with a smile.

Nothing damaged or broken and the guys got a huge sofa into a very small cottage, I hope not to move again any time soon but if I did I would hope other clockwork teams would be as good.

May 1, 2026
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Reply from Clockwork Removals and Storage

Thanks so much for your review, we were delighted to assist you on your move.

Rated 5 out of 5 stars

Reliable & efficient.

The 2 polite staff turned up early but were happy to wait for us to be ready. They were very efficient & capable & everything was handled carefully. They made the whole move painless - i would highly recommend them for a house move.

April 7, 2026
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Reply from Clockwork Removals and Storage

Thanks so much for the review and recommendation.

Rated 5 out of 5 stars

So helpful

So helpful. Third time we’ve used Clockwork. Had everything packed up in 4 hours and the team were lovely

April 29, 2026
Unprompted review
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Reply from Clockwork Removals and Storage

Thanks so much for the feedback and for your continued loyalty to Clockwork, we really appreciate it.

Rated 1 out of 5 stars

Annoyed Essex

Kept waiting after being told our partial move from Inverness to Essex, could be added to a larger move coming our way.After few days, told, waiting for Orkney branch to contact.Month later phoned again, told they could,nt do our move.We could have been told earlier that it wasnt possible to do our move.Mother had died in Inverness, we wanted her item,s, brought to us in Essex

April 21, 2026
Unprompted review
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Reply from Clockwork Removals and Storage

Thank you for your feedback, and we’re very sorry for your experience, especially at such a difficult time. We apologise for the delay and lack of clear communication. We will get in touch with the offices in question and investigate this as a matter of priority.

Rated 5 out of 5 stars

Short notice move…

After having been messed about by both seller and buyer, I got 3 working day’s notice of moving. I called Clockwork at 8.00am on the Friday and by 10.30am, they’d worked out a way to do the job for me. I had packers in on the Saturday and Monday, with what they had left to do was done on the move day on the Tuesday. The guys who did the job were AMAZING but hide the Tunnocks caramel logs. 😂 The lady who took the first call from me was very very helpful and calmed me considerably- thank you. The move went as well as these things do but again the move by the guys was really good. They came and picked up the empty boxes yesterday. Great service which I would highly recommend.

March 31, 2026
Unprompted review
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Reply from Clockwork Removals and Storage

Thank you so much for your kind words. We’re really glad we could step in at short notice and help make a stressful situation a bit smoother. I’ll be sure to pass your lovely feedback on to the team and thanks again for the caramel logs!

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