Clook Professional Hosting Solutions Reviews 31

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

I manage an IT team so I understand the value of good support and customer experience and I tell my team members that a product is only as good as it's support. Our last web host were taken over by... See more

Rated 5 out of 5 stars

As a customer for over 17 years, I've just signed up for another year because they are an absolute lesson in how a company should operate. In an industry where support can be frustrating (espe... See more

Rated 5 out of 5 stars

I have used Clook now for 10+ years. The service is always super fast, extra helpful, and I never feel like any question is too dumb (although many are!) But yet again, today Lee & Clook have exceeded... See more

Rated 5 out of 5 stars

I've been a web developer for over 20+ years and have used Clook for 10+ years for hosting. Their customer service is second to none literally replying and often correcting issues within minutes. Comp... See more

Company replied

Company details

  1. Web Hosting Company
  2. DNS Provider

Written by the company

Welcome to Clook Internet, your gateway to unparalleled hosting services that combine blazing speed with the assurance of a top-notch UK-based support team. As a trailblazer in the industry, we redefine web hosting standards to ensure your online journey is not only fast but also backed by a dedicated support team ready to assist you at every turn.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

31 reviews

5-star
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Rated 5 out of 5 stars

people just saved our site from spam attacks

people just saved our site from spam and other attacks in minutes!

May 27, 2023
Unprompted review
Clook Professional Hosting Solutions logo

Reply from Clook Professional Hosting Solutions

Thank you for taking the time to share your positive experience with us! We truly appreciate your feedback.

We're thrilled to hear that our team at Clook was able to swiftly and effectively save your site from spam and other attacks. Security is a top priority for us, and we're dedicated to providing quick solutions to protect your online presence.

If you ever encounter more challenges or have questions, please don't hesitate to reach out. We're here to help ensure the continued security and success of your site.

Best regards,
The Clook Team 🌟

Rated 5 out of 5 stars

First class service and beyond!

Just opened an account for personal web-hosting. What exceptional and brilliant service from Phil in prompt responses to Query Ticket for transfer. Nothing too much trouble.
True service as it should be.
Thank you Team Clook

May 3, 2023
Unprompted review
Clook Professional Hosting Solutions logo

Reply from Clook Professional Hosting Solutions

Hello Andy,

Thank you for choosing Clook for your personal web hosting needs and for sharing your exceptional experience with us! We appreciate your kind words.

We're delighted to hear that Phil provided you with first-class service and went beyond your expectations in promptly addressing your transfer queries. At Clook, we strive to deliver true service excellence, and it's fantastic to know that our team's efforts have made a positive impact.

If you ever have more questions, need assistance, or simply want to chat, we're here for you. Thank you for being part of Team Clook!

Best regards,
The Clook Team 🌟

Rated 5 out of 5 stars

Lee and Will - first class support.

Ive found both Lee and Will to be first class. A breath of fresh air. Simple hosting no fuss or faffing. Good dashboard with all of our sites in 1 place. Also had a couple of questions and requirements since porting our sites over and both times we needed a bit of attention on settings - one eg in Hubspot. it was quietly sorted no fuss and no silliness of extra fees. I think these guys have got it bang on the money. Martin Wilcocks Wilcocks & Wilcocks

February 23, 2023
Unprompted review
Clook Professional Hosting Solutions logo

Reply from Clook Professional Hosting Solutions

Hello Martin,

Thank you for your fantastic feedback and the 5-star rating! We're delighted to hear that both Lee and Will provided first-class support, making your experience a breath of fresh air. Our aim is to provide simple hosting without fuss, and we're pleased to know our dashboard and services have met your expectations.

It's great to hear that our team efficiently addressed your questions and requirements, ensuring a smooth experience since porting your sites over. We appreciate your recognition of our commitment to transparent and fee-free solutions.

At Clook, we strive to get it right, and your positive feedback reinforces our dedication. If you have any more questions or need further assistance, feel free to reach out. We're here for you!

Best regards,
The Clook Support Team 🌟

Rated 5 out of 5 stars

Legitimate

Legitimate, very fast response on support with high support capability. Surprisingly cheap for a 10gb server. Carl was great.

February 21, 2023
Unprompted review
Clook Professional Hosting Solutions logo

Reply from Clook Professional Hosting Solutions

Hello MJey,

Thank you for taking the time to share your experience and giving us a 5-star rating! We're thrilled to hear that you found our support legitimate, with a very fast response and high support capability. It's excellent to know that our 10GB server service has met your expectations, and we appreciate your positive mention of Carl's assistance.

At Clook, we aim to provide quality services at competitive prices, and we're pleased that you've had a positive experience. If you have any more questions, need assistance, or have feedback to share, feel free to reach out. We value your trust in Clook!

Best regards,
The Clook Team 🌟

Rated 5 out of 5 stars

Repsonse time is RAPID and they are…

Repsonse time is RAPID and they are very knowledgeable. Have worked wth them for over a year, have had to contact them numerous times in that period and never been dissapointed.

April 26, 2022
Unprompted review
Clook Professional Hosting Solutions logo

Reply from Clook Professional Hosting Solutions

Hi Jon,

Thank you for your positive review! We're delighted to hear that you've experienced rapid response times and found our team to be very knowledgeable. Providing excellent service is our top priority, and it's fantastic to know that we've consistently met your expectations over the past year.

If you ever have more questions, need assistance, or want to share additional feedback, please feel free to reach out. We appreciate your continued trust in Clook, and we look forward to serving you for years to come!

Best regards,
The Clook Team 🌟

Rated 5 out of 5 stars

Always first-class support

Always first-class support. Issues dealt with in minutes and always go the extra mile to help. I wouldn't trust any other company with our web hosting.

June 9, 2021
Unprompted review
Clook Professional Hosting Solutions logo

Reply from Clook Professional Hosting Solutions

Hi there,

Thank you for your fantastic review! We're thrilled to hear that you've consistently received first-class support from our team. It's our commitment to address issues promptly and go the extra mile to assist our valued customers like you.

Your trust in Clook for web hosting means a lot to us, and we're dedicated to maintaining the high standards that have earned your confidence. If there's ever anything you need or if you have additional feedback to share, please don't hesitate to reach out.

Best regards,
The Clook Team 🌟

Rated 5 out of 5 stars

I work with so many different UK…

I work with so many different UK hosting companies and I get to see all the good ones and all the bad ones. I can, without any doubt, say these guys are the absolute best and no one else comes close. Their support is so quick and they're all so knowledgable and best of all, the service just works perfectly. Moving over to these guys was the best decision I ever made.

April 29, 2021
Unprompted review
Clook Professional Hosting Solutions logo

Reply from Clook Professional Hosting Solutions

Hello Darren,

We greatly appreciate your positive feedback and are delighted to be recognised as the best in your experience with various UK hosting companies. Providing quick and knowledgeable support is a cornerstone of our service, and we're thrilled that it has made a significant impact on your hosting experience.

Your endorsement and the recognition of our service as the best decision you ever made mean a lot to us. We're committed to maintaining these high standards and ensuring your continued satisfaction. If there's anything else you need or if you have further insights to share, feel free to reach out.

Thank you for choosing Clook!

Best regards,
The Clook Team 🌟

Rated 5 out of 5 stars

Outstanding

I'm not easily impressed with good service (and it's quite hard to find these days). Clook are the exception. I have my own site and numerous client sites hosted with Clook and they're hard to fault over more than 10 years usage now. Service is almost freakishly quick, and they've sorted some really obscure issues for me.

March 29, 2021
Unprompted review
Clook Professional Hosting Solutions logo

Reply from Clook Professional Hosting Solutions

Hello Simon,

Your acknowledgment means the world to us! We're thrilled to hear that our service has not only met but exceeded your expectations over more than 10 years. Providing quick and effective solutions, even for obscure issues, is what we strive for, and we're pleased to have earned your trust.

If there's anything more we can assist you with or if you have additional insights to share, please don't hesitate to reach out. We appreciate your long-standing partnership and look forward to continuing to provide outstanding service.

Thank you for choosing Clook!

Best regards,
The Clook Team 🌟

Rated 5 out of 5 stars

Instant service - never any problems!

I've been with Clook for many years now and honestly, they are fantastic. The staff is super friendly, always available, and support tickets are fixed super fast. And whenever I screw something up on my website they've always been very friendly explaining things and fixing them - even if it was something that wasn't directly linked to their service.

January 21, 2021
Unprompted review
Clook Professional Hosting Solutions logo

Reply from Clook Professional Hosting Solutions

Hello Jacob,

Thank you for sharing your fantastic experience with Clook! We're delighted to have been your hosting partner for many years and to hear that our staff's friendliness, availability, and speedy support have consistently met your expectations.

It's our pleasure to assist, whether it's fixing support tickets promptly or helping with website-related issues, even beyond our direct service scope. If you ever have more questions, encounter challenges, or want to discuss anything further, please feel free to reach out. We appreciate your long-term trust in Clook.

Here's to many more years of excellent service together!

Best regards,
The Clook Team 🌟

Rated 5 out of 5 stars

Never let me down...

I've been a web developer for over 20+ years and have used Clook for 10+ years for hosting. Their customer service is second to none literally replying and often correcting issues within minutes. Compared to some other hosts, they are head and shoulders above them and long may it continue.

February 5, 2020
Unprompted review
Clook Professional Hosting Solutions logo

Reply from Clook Professional Hosting Solutions

Hello Hans,

Thanks for sharing your positive experience! It's great to hear that our customer service has been top-notch for your web hosting needs over the past 10 years. We appreciate your long-term partnership and look forward to continuing to provide excellent service. If you ever have more questions or need assistance, don't hesitate to reach out.

Best regards,
Clook Team

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