Cloud Pharmacy | Online Clinic logo
Visit website

Cloud Pharmacy | Online Clinic Reviews 22,527

•
TrustScore 4.5 out of 5

4.6

Online Pharmacy
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 7,380 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the helpful and professional staff who provide great advice and support. The ordering process is frequently described as easy and straightforward, with many appreciating the clear website and efficient reordering system. Reviewers also commend the fast and reliable delivery service, noting that products often arrive promptly, well-packaged, and as expected. However, some people were dissatisfied with delivery issues, including delayed orders, products arriving late for time-sensitive needs, or not arriving at all. A few other people also felt that the company's communication could be inconsistent, particularly regarding delivery changes or follow-ups on missing orders. There were also concerns about product quality upon arrival, with some receiving items that were not temperature-controlled as required.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency, speed, and... See more

Delivery service

Customers generally express satisfaction with the delivery service, frequently highlighting its speed and... See more

Order

People report positive experiences with order, highlighting the ease and clarity of the ordering process,... See more

Product

Clients share positive opinions on product, with many reviewers consistently praising the quality,... See more

User experience

Users describe positive interactions with the overall user experience, often highlighting the ease of use for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Super service , delivery very good , clear website not difficult to use .any issues you just leave message or call them they’re straight there to help you .i use them all time 👍☺️☺️

Rated 5 out of 5 stars

I couldn't be happier with the service I've received. The staff have been professional, friendly, and incredibly supportive throughout my journey. They took the time to answer all my questions, expla... See more

Company replied

Rated 5 out of 5 stars

Very happy with cloud Pharmacy. Very helpful and professional. The only grumble I have is that It’s very expensive and Im not offered any discount! My friends are with different pharmacies and receiv... See more

Company replied

Rated 5 out of 5 stars

Excellent fast service, always someone just an email away to help with any questions you may have. Quick delivery reasonable prices good aftercare.

Company details

  1. Online Pharmacy
  2. Pharmacy
  3. Weight Loss Service

Written by the company

Cloud Pharmacy is an Online Pharmacy and online clinic service specialising in Men's and Women's health, and Weight Loss. We offer free online consultations for specific prescription medicines, as well as selling all associated pharmacy medicines and goods at discounted prices. We aim to revolutionise healthcare in the UK and aim to be the most customer-focussed, user-friendly Online Pharmacy available. We want our customers to feel confident to contact us for advice and make purchases from us. Visit us at: www.cloudpharmacy.co.uk

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

23K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 3 out of 5 stars

I wanted a stronger dose

I wanted a stronger dose. There had been a gap between my medication. It's the cost I'm a pensioner not earning. It's difficult enough making ends meet. I know my own body and need 5mlg not 2.5 now I have to wait.

June 4, 2026
Rated 5 out of 5 stars

Good service and easy ordering

I had a very good experience with Cloud Pharmacy. The ordering process was simple and clear, and I received helpful communication about my order. The service was professional and the delivery was handled well. I am happy with the overall experience and would recommend this online clinic.

June 3, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look