The goods haven't arrived, some were on back order, so fair enough, but there has been no response to emailed queries on likely delivery. Update, looks like I'm not getting the replies, not in spam... See more
Company replied
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See what reviewers are saying
How can you ask for a review when I've not got the pre ordered product I purchased. Not even a shipping confirmation or proper expected delivery time not just "Mid Jan" which has well and truly pa... See more
Company replied
As per your delivery was fast and correct. Given the problems of k3 aspire batteries i can't seem to see a similar pen type on your site clearly. I don't want a disposal type or one that sends clouds... See more
I’ve used Cloudstix a long time now buying everything from flavours to ecig hardware and have never had an issue. Their prices are competitive and even on the cheapest delivery option, items are recei... See more
Company details
About Cloudstix
Written by the company
Cloudstix is a brand formed in 2013 by vapers for vapers having become frustrated by either the unrealistic high prices from some vendors or the non genuine low ticket items supplied by others.
We want to make sure that our customers get access to quit smoking / lifestyle changing products at ultimate cost effective prices.
Our company has grown considerably over the years and in addition to our online website we also have 4 highstreet stores & a vast number of resellers offering our products throughout the UK.
We also have several exclusive E Liquid brands sold through our platform that have gone on to be high sought after in the UK & across Europe.
With Cloudstix dedicated customer service team you are without doubt in the best hands possible.
We want to make sure that our customers get access to quit smoking / lifestyle changing products at ultimate cost effective prices.
Our company has grown considerably over the years and in addition to our online website we also have 4 highstreet stores & a vast number of resellers offering our products throughout the UK.
We also have several exclusive E Liquid brands sold through our platform that have gone on to be high sought after in the UK & across Europe.
With Cloudstix dedicated customer service team you are without doubt in the best hands possible.
Contact info
715 Ormskirk Road, WN58AQ, Wigan, United Kingdom
- 03338805431
- admin@cloudstix.com
- www.cloudstix.com
4.5
Excellent
4K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
So I was chatting to a guy in the pub…
So I was chatting to a guy in the pub about vapes with removable batteries as I couldn't find a working one on Amazon (I have had a number of Smoks but the build quality is crap). He put me onto CloudStix. I bought a GeekVape off them and waited. It didn't arrive so I got onto them and was really pleased that they called me up. There was some kind of Royal Mail problem (tell me about it - they are useless) and they were very apologetic. No messing about. Said they were out of stock but would get another in straight away and send it tracked with another service Sure enough in a few days it arrived and I am really happy. Things can always go wrong but it's how the company deals with it that counts and these guys dealt with it perfectly. Super impressed, thanks very much guys (Northern Wiganners you see!) and I'll obviously be using CloudStix next time I need any vaping products. Cheers.
January 12, 2024
Top company for all your vaping needs
Top company for all your vaping needs, I ordered 100ml juice to be deliverer to the local shop, it was super Quick to arrive & their website is easy to navigate around.
Highly recommend to anyone that asks about vaping, all I can say if your looking for a starter kit, an upgrade or just some decent juice to try.. Head over to the Chorley store and speak with Alex as he knows how to give the right advice about what you’re looking for, very knowledgeable guy.
January 18, 2024
My purchase
You did. Exactly as you said the website was easy to navigate and my purchase arrived very quickly
January 18, 2024
First Class Service from Cloudstix they…
First Class Service from Cloudstix they have been very Helpful friendly & efficient..I even had a phone call from Darren as I wanted to change the resistance of coil, they have also kept me updated by email to let me know when my new vape will arrive..I'm looking forward to receiving product soon..Highly recommended..
Thank you..
January 17, 2024
How can you ask for a review.....
How can you ask for a review when I've not got the pre ordered product I purchased. Not even a shipping confirmation or proper expected delivery time not just "Mid Jan" which has well and truly passed now anyway.
I'll come back and update review when product is in hand with 5 stars no problem, but this is a lil premature :S
Edit: I do understand I may not have the product, but then what exactly am I reviewing? All emails I've had have gone to my main inbox and the updates have been informative so far so fair enough I'll change to 3 star.
January 15, 2024
Reply from Cloudstix
Hi thanks for writing, the email you got did state "You may not yet have the product in hand....
Also Trustpilot is a 3rd party company that email you automatically 7 days after you complete and Order / Pre-Order...
For the record we have added all successful Pre-Order customers to a VIP Mailing list for updates... please check this is not going into your spam folder...
Good product and good choice of…
Good product and good choice of product. Value for money. Prompt reply to order can track order and delivery in good time. Thank you.
January 14, 2024
Can not fault
Ordered online easily. Competitively priced, good communication and fast delivery. Recommended.
January 12, 2024
Delivery time as promised
Delivery time as promised. Products delivered as requested
December 28, 2023
AS ALWAYS, SO HELPFUL
AS ALWAYS, CAN'T PRAISE CLOUDSTIX ENOUGH FOR THEIR HELPFULNESS AND GENEROSITY TO THEIR CUSTOMERS NEEDS. FIRST CLASS SERVICE
December 18, 2023
Delivery was bang on and the product…
Delivery was bang on and the product was good very happy
December 15, 2023
Very quick delivery very satisfied
November 20, 2023
Quick and efficient
November 29, 2023
Fantastic friendly very helpful service…
Fantastic friendly very helpful service wouldn't use anybody else thanks so much
November 28, 2023
Good price and service,fast delivery
November 22, 2023
Easy to order online
Easy to order online, great selection. Always delivers on time. Will be ordering again.
October 31, 2023
Great company to buy from
Great company to buy from. Excellent communication. Quick delivery to pickup point. Lovely staff 👌 👍 😀
November 7, 2023
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