The goods haven't arrived, some were on back order, so fair enough, but there has been no response to emailed queries on likely delivery. Update, looks like I'm not getting the replies, not in spam... See more
Company replied
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See what reviewers are saying
How can you ask for a review when I've not got the pre ordered product I purchased. Not even a shipping confirmation or proper expected delivery time not just "Mid Jan" which has well and truly pa... See more
Company replied
As per your delivery was fast and correct. Given the problems of k3 aspire batteries i can't seem to see a similar pen type on your site clearly. I don't want a disposal type or one that sends clouds... See more
I’ve used Cloudstix a long time now buying everything from flavours to ecig hardware and have never had an issue. Their prices are competitive and even on the cheapest delivery option, items are recei... See more
Company details
About Cloudstix
Written by the company
Cloudstix is a brand formed in 2013 by vapers for vapers having become frustrated by either the unrealistic high prices from some vendors or the non genuine low ticket items supplied by others.
We want to make sure that our customers get access to quit smoking / lifestyle changing products at ultimate cost effective prices.
Our company has grown considerably over the years and in addition to our online website we also have 4 highstreet stores & a vast number of resellers offering our products throughout the UK.
We also have several exclusive E Liquid brands sold through our platform that have gone on to be high sought after in the UK & across Europe.
With Cloudstix dedicated customer service team you are without doubt in the best hands possible.
We want to make sure that our customers get access to quit smoking / lifestyle changing products at ultimate cost effective prices.
Our company has grown considerably over the years and in addition to our online website we also have 4 highstreet stores & a vast number of resellers offering our products throughout the UK.
We also have several exclusive E Liquid brands sold through our platform that have gone on to be high sought after in the UK & across Europe.
With Cloudstix dedicated customer service team you are without doubt in the best hands possible.
Contact info
715 Ormskirk Road, WN58AQ, Wigan, United Kingdom
- 03338805431
- admin@cloudstix.com
- www.cloudstix.com
4.5
Excellent
4K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Great company
Found this site by accident, I wanted a cheap voopoo drag vape and they was advertising them for less than a tenner so I took the risk and bought 2, I paid £6 extra for next day delivery because royal mail can't be trusted anymore, I'm still waiting for parcels from royal mail that was ordered over a month ago, anyway the items arrived the following day at a bargain price, I am well pleased at the price and delivery service
January 10, 2023
I ordered grape lost mary disposables…
I ordered grape lost mary disposables and 5 days after my order was taken and accepted i was advised they were out of stock, also ordered 2 grape elf sticks and a cotton canday elf stick and 5 days later rang to be told the products werent available
January 13, 2023
Reply from Cloudstix
Hi mark, thanks for the review.
We have had a few issues with our stock system on certain lines at the start of this year.
The third party tech company have now resolved this issue and hopefully this should not happen again.
Many thanks.
Top class Ordered 3 bottles of e liquid
Ordered 3 bottles of e liquid, they came in good time. When I opened package there were only 2 bottles in there, phoned them and they sent out a replacement straight away.
Excellent service.
January 10, 2023
Great products fast delivery
Great products and fast delivery. Wasn't sure what to expect as I was quite specific on what I wanted, but this product certainly hit the nail on the head!
January 5, 2023
Great as usual
January 3, 2023
Excellent prices and great service
Excellent prices and great service. Items arrived well packaged and as described!
January 3, 2023
It is always a joy to use Cloudstix
It is always a joy to use Cloudstix! I know that I could order with complete confidence knowing my order will always arrive in good order. I have been using Cloudstix for many years now and I've never encountered any problems!
December 19, 2022
Great Service
December 9, 2022
Have bought from cloudstix for ten…
Have bought from cloudstix for ten years now, so I think that says it all..
December 23, 2022
Easy to choose and get info on…really good company
Easy to choose and get info on interested products. Easy to order and place it. Kept informed of receipt and despatch of my order. Very efficient company. Would definitely use again.
December 12, 2022
First time visiting a cloudstix store…
First time visiting a cloudstix store and the staff are very friendly and helpful. Wanted a mod that wasn't in store so they called the other nearby shop and had it reserved for me.
Helped with getting a good deal on some e-liquids with thier current offers and with picking a tank. I would definitely recommend using the store/site good deals to be had and loyalty points to be earnt.
December 15, 2022
Unprompted review
GREAT VAPE RETAILER
As usual another quality product at a great price,fast shipping and great customer service
December 14, 2022
Great price and quick delivery thanks
December 9, 2022
normally a good service but this time 8…
i do apologise for my first rating of 3 stars i have always rated 5 stars as the services is generally 100%
i was just really frustrated my order had not arrived and i am running out of juice. i know the blame lies with Royal mail
December 7, 2022
Reply from Cloudstix
George,
We have put several announcements out on the website and sent emails to customers. The Royal Mail have had severe strikes which has caused chaos in the delivery networks having a knock on effect with DPD and other couriers.
You can see from your emails and order history that we shipped your order, as normal, very fast and on time.
The reason your order is delayed is simply down to the RM back logs of which the Royal Mail are a third party company of which we have zero control over.
Therefore we feel your review of 3 stars based on delivery time is quite harsh considering we have communicated this very well to other customers whom have been more than understanding.
The issues with the delivery services and strikes have also been widely reported in mainstream news so i am surprised you seem unaware of the problems with UK mail right now.
All we can do is apologize for the Royal Mail whom, again to confirm, are a third party company that delivery for 90% of companies in the UK.
Excellent
Fantastic website and easy to use, shop assistants at Chorley also fantastic, ordered a new vape and picked up same day, very helpful
November 1, 2022
Always receive order promptly
November 1, 2022
The service is normally good but this…
The service is normally good but this time I've not received my ordee
October 18, 2022
Reply from Cloudstix
Linda, we have explained privately how your order would have been delayed due to the Royal Mail striking that occurred during the item being processed through the Royal Mail network.
We have zero control over this and yet sent you proof that we did indeed fulfil our orders by shipping your items the same day.
Therefore a 3 star review is harsh considering you are marking us down because of another company striking ?
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