Cloudz Above Vape Shop  Reviews 68

TrustScore 4 out of 5

4.2

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Rated 1 out of 5 stars

Have not received what I ordered and tried to contact the shop. Have heard nothing back but they have taken the money from my account.

Rated 5 out of 5 stars

Fast reliable ordered to elf bar 10 packs variation of flavours. Had contacted me to advise of dpd delays due to snow which I appreciated being the money spent, will use again.

Rated 5 out of 5 stars

Always a great interaction with Cloudzabove. Fast delivery, amazing price, great selection and they always send you so sweets as a thank you. My go to website for elf bar deals.

Rated 5 out of 5 stars

Customer service is amazing! Was my second time ordering and Didn’t have the flavour I ordered, so he called me up and asked if there was another flavour I’d like and sent me 2 of them! They come ver... See more

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4.2

Great

TrustScore 4 out of 5

68 reviews

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Rated 1 out of 5 stars

I ordered a pack of 10 elf bars and got…

I ordered a pack of 10 elf bars and got all the wrong flavours on what it said on the photo

February 7, 2022
Cloudz Above Vape Shop  logo

Reply from Cloudz Above Vape Shop

Hi Holly, I'm sorry you wasn't happy with the flavours you received, if you had of contacted us we could have tried to resolve it for you,

Just to clarify it states on the product description you need to leave a note on your order with your preferred flavours otherwise you will recieve a random mixture of flavours,

The picture used is an official Elf bar photo which shows 12 boxes and considering it is a 10 bundle you bought I'm not sure what made you think you would get the flavours in the photo as you can't make out the flavours from the photo,

We also went above and beyond to make sure you recieved your order in a promptly manner as you put the incorrect address on your order.

Thanks for your feedback.

Rated 1 out of 5 stars

Paid extra £5 for next day delivery abs…

Paid extra £5 for next day delivery abs didn’t come for 4 days, no advertisements as to which flavours I would get and I got a load of ones I didn’t wanr

January 5, 2022
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Reply from Cloudz Above Vape Shop

Hi I'm not sure if your aware but we just had the new year's holiday you ordered at 8pm on the 30th Dec so your order was dispatched on the 31st and you recieved your order yesterday which is the next working day from the 31st due to the bank Holidays,

In regards to it not stating what flavours you would get thats because it says in the product description you need to leave a note with your preferred flavours as you didn't leave a note there is no way for me to know which ones you do and don't like.

Rated 5 out of 5 stars

Proxy ta great delivery people shocking

Great products received sweets bonus haha but wasn't happy with paying for next day delivery to work and the driver sent message saying sorry we missed u as u wasn't in 🤔 we ws still open for another 3 hours then delivered it the next day and when I told him he just laughed and went but products great

December 8, 2021
Rated 4 out of 5 stars

Was good and came next day delivery…

Was good and came next day delivery just bad u can’t pick what u get and get random

November 27, 2021
Cloudz Above Vape Shop  logo

Reply from Cloudz Above Vape Shop

Hi Roger,

Thanks for your review, you are able to pick your flavours, in the product description it states please leave your preferred flavours in your order notes,

I have just checked your order and there was no note left therfore we wouldn't of been aware which flavours you wanted,

If your ever unsure please contact us and I will be more than happy to assist,

Hopefully on your next order we will be able to meet our 5 star service as I look to provide this for all of our customers.

Thanks

Callum

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