Clove Technology Reviews 

424
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 95 reviews, reviewers had a great experience with this company. Customers frequently praise the fast delivery times and careful packaging, noting that orders always arrive safely and promptly across various international locations. Consumers are also very happy with the competitive pricing and the exceptional condition of their refurbished devices, which consistently look and function like brand new items. Some reviewers were not happy with order fulfillment and inventory management, mentioning unexpected price adjustments or sudden cancellations right after completing their purchase. A few individuals additionally experienced delivery carrier difficulties or received products with unexpected cosmetic damage instead of the described pristine condition.

What people talk about most

Product

People report positive experiences with product, noting that devices arrive promptly and exactly as... See more

Delivery service

Users describe positive interactions with delivery_service, noting swift, fast, and prompt shipping times.... See more

Quality

Reviewers highlight positive aspects of quality, expressing satisfaction with devices arriving in excellent... See more

Price

Consumers find price to be a major positive aspect of their purchasing experience. Reviewers frequently... See more

Order

Customers had ambiguous experiences with order processes, showing a mix of satisfaction and frustration. On... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Happy with phone received seems to b working fine so far Not happy with my old phone sent to you with quoted price been changed once you had it and i didnt ecrpt the new price and asking me to pay £... See more

Company replied

Rated 4 out of 5 stars

Made an order from Canada, and the process was painless amd easy, with good tracking through Shopify's Shop service (though well, it's Shopify). Docking 1 star cause I was rather confused and couldn't... See more

Rated 4 out of 5 stars

Everything was great except for delivery charges. It could have gone with Royal Mail - it was just put through my letterbox anyway - a lot cheaper. The dongle itself is great, happy with it!

Company replied

Rated 5 out of 5 stars

Was a little wary since some reviews said orders tended to get cancelled, but mine went through fine. Good price, quick delivery and happy with the condition of my refurbished phone. I went for "good"... See more


Company details

  1. Cell Phone Accessory Store

Written by the company

A UK based specialist of smartphones and associated mobile technology, including, tablets, connected home equipment and dash cams. Established in 1992, Clove technology has a strong presence in the mobile space and are recognised partners and resellers with many of the leading brands including Samsung, Motorola, Sony, HTC, BlackBerry and many more.


Contact info

3.9

Great

TrustScore 4 out of 5

424 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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3.9

All reviews

(424)

91 reviews in the last 12 months

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Rated 1 out of 5 stars

This company via Temu sent me an iPhone…

This company via Temu sent me an iPhone 14, after its initial charge and I had loaded all my information it would only charge to 1%, so deleting information was almost impossible so it was returned and I requested a refund after just 3 days on it’s return they insisted that it was still registered to me on Icoud and asking me to do various things on my IPad to remove I did this it’s no longer on any of my devices now they have said a new battery has been installed and sent back to as I’m still the owner it stays on for 3 minutes so it’s taken me 3 hours to erase everything, now I’ve complained again to Temu and waiting for a return label, but what worries me is they will now send it out to another customer who will have the same problem and paid for it just like me.
So please be warned about this company,

April 2, 2026
Unprompted review
Clove Technology logo

Reply from Clove Technology

Hi Russ, thank you for taking the time to share your feedback. We're very sorry to hear about your experience and appreciate how frustrating this situation must have been. We understand your concerns regarding the device, the returns process and the time it took to resolve the issue. We take product quality and customer satisfaction very seriously, and we're sorry that your experience did not meet the standards we strive to provide. Your feedback has been shared with the relevant team for review. Thank you again for bringing these concerns to our attention.

Rated 5 out of 5 stars

Quick Delivery. Well packaged. Bargain price.

I was very happy with my purchase. Yes it had some marks but I put a case on it and that issue was resolved.

Performance and battery life are great and I'm sure this phone will be useful for a good while yet.

April 7, 2026
Clove Technology logo

Reply from Clove Technology

Hi Windywoo, thank you for your wonderful review. We're delighted to hear you were happy with your purchase and that you found great value in your device. It's great to know your order arrived quickly, was well packaged, and that you're pleased with the phone's performance and battery life. We really appreciate your feedback and hope you continue to enjoy your phone for years to come.

Rated 5 out of 5 stars

Very good price for a phone in…

Very good price for a phone in excellent condition. Packaged in protective packaging. Parcel tracking as well.

April 7, 2026
Clove Technology logo

Reply from Clove Technology

Hi, thank you for your fantastic review. We're delighted to hear you found your phone to be in excellent condition and great value for money. It's also great to know you were happy with the protective packaging and parcel tracking. We really appreciate your feedback and hope to welcome you back to Clove Technology again soon.

Rated 1 out of 5 stars

i would avoid

i would avoid!

i bought an ipad which was dleiverd and left by DPD in the bin outside my house. i never received the items and have been getting nowhere trying to resolve this.

March 28, 2026
Unprompted review
Clove Technology logo

Reply from Clove Technology

Hi Dominic, thank you for taking the time to share your feedback. We're very sorry to hear about your experience and understand how frustrating it must be not to have received your order. We also appreciate your disappointment with the time it has taken to resolve the issue. This is certainly not the experience we want for our customers. If your case is still ongoing, please continue to liaise with our customer support team so we can work with the courier to bring the matter to a resolution as quickly as possible. We apologise for the inconvenience caused.

Rated 5 out of 5 stars

Great price and prompt next day delivery

Great price and prompt next day delivery

March 11, 2026
Clove Technology logo

Reply from Clove Technology

Hi Paul, thank you for your 5-star review. We're delighted to hear you were happy with our pricing and that your order arrived promptly the next day. We really appreciate your feedback and look forward to serving you again in the future.

Rated 5 out of 5 stars
Clove Technology logo

Reply from Clove Technology

Hi Pauline, thank you for your wonderful 5-star review. We're delighted to hear you had such a positive experience with us. Your kind words mean a great deal to the team, and we really appreciate your support. We look forward to serving you again in the future.

Rated 1 out of 5 stars

I didn't get my phone

I ordered a fair phone 6. DPD 'couldn't find' my address. We have been here 20 years and this has never happened before. I am still awaiting my refund. Clove chose to ignore my emails for a day.
Poor company. Badly run. Inflexible. And too reliant on one carrier

March 11, 2026
Clove Technology logo

Reply from Clove Technology

Hi Gary, thank you for taking the time to share your feedback. We're very sorry to hear about your experience and understand how frustrating it must have been not to receive your order. We also apologise for the delay in responding to your emails and appreciate your disappointment with how the situation was handled. This is not the level of service we aim to provide. If your refund is still outstanding, please continue to liaise with our customer support team so we can ensure your case is reviewed and resolved as quickly as possible. Thank you again for your feedback.

Rated 5 out of 5 stars

Phone was as described

Phone was as described, pleased with it.
Delivery was reasonably quickly, considering it was to another continent at the cheapest cost.

March 3, 2026
Clove Technology logo

Reply from Clove Technology

Hi Glen, thank you for your 5-star review. We're delighted to hear your phone arrived exactly as described and that you were pleased with your purchase. It's also great to know your order reached you quickly, especially on an international delivery. We really appreciate your feedback and hope to serve you again in the future.

Rated 5 out of 5 stars

Excellent phone as described

Excellent phone as described. Good logistics. Delivery 24 hours late but wholly attributable to The Royal Mail.

Used twice & very satisfied twice.

I would highly recommend Clove Technology to anyone based on two experiences. I am not connected to Clove Technology.

March 5, 2026
Clove Technology logo

Reply from Clove Technology

Hi David, thank you for your fantastic review. We're delighted to hear you've had two positive experiences with us and that your phone arrived exactly as described. We also appreciate your understanding regarding the delivery delay and are pleased our logistics and service met your expectations. Your recommendation means a great deal to us, and we look forward to serving you again in the future.

Rated 4 out of 5 stars

Great product and service, pricy delivery!

Everything was great except for delivery charges. It could have gone with Royal Mail - it was just put through my letterbox anyway - a lot cheaper. The dongle itself is great, happy with it!

March 2, 2026
Clove Technology logo

Reply from Clove Technology

Hi Rita, thank you for your review. We're delighted to hear you're happy with both the product and the service you received. We also appreciate your feedback regarding the delivery charges, as we're always looking at ways to offer the best possible value. Thank you for choosing Clove Technology, and we hope to serve you again in the future.

Rated 5 out of 5 stars

safe, reliable and efficient

reliable and quick

March 2, 2026
Clove Technology logo

Reply from Clove Technology

Hi Rosalyn, thank you for your wonderful 5-star review. We're delighted to hear you found our service safe, reliable and efficient. Your kind words mean a great deal to us, and we really appreciate your support. We look forward to serving you again in the future.

Rated 5 out of 5 stars

Prompt delivery

Prompt delivery, no problems.

February 24, 2026
Clove Technology logo

Reply from Clove Technology

Hi, thank you for your 5-star review. We're delighted to hear your order arrived promptly and that everything went smoothly. We really appreciate your feedback and hope to welcome you back to Clove Technology again soon.

Rated 1 out of 5 stars

Pristine? More like Glued!

I ordered a Google Pixel 6 specifically in "Pristine" condition. However, I received a different condition of the Google Pixel 6 instead.

Screen has visible glue or dirt residue around the edges, and the sides are covered in scuffs and marks. Overall, it appears to be a phone in "Fair" or "Good" condition at best.

On the Clove website, "Pristine" condition is listed as SKU: RMAV-GOGP-P6GRN-GAU. Instead, I received SKU: RMAV-A-GOOG-P6-128-GN, which appears to be a different condition. Well done, Clove!

There are three possible scenarios here:
[1] Clove may have accidentally sent me someone else's order, resulting in a "Fair" condition.

[2] Clove might have assumed that as a new customer, I wouldn't notice the difference and took a risk by sending out a "Fair" condition instead of "Pristine" to maximize profits.

[3] The person responsible for picking and packing the order could be blind and unable to distinguish between "Pristine" and "Fair" condition devices.

I tried contacting Clove multiple times throughout the entire day on Friday (27/02/2026). Line was always busy, and I received no answer. I also sent an email but haven't received any updates.

If you're paying for "Pristine" quality, don't expect to receive that condition.

Very disappointed. AVOID!

February 27, 2026
Unprompted review
Clove Technology logo

Reply from Clove Technology

Hi, thank you for taking the time to share your feedback. We're very sorry to hear that your order did not meet your expectations and that you were disappointed with the condition of the device you received. We also apologise for the difficulty you experienced when trying to contact our customer support team. This is not the standard of service we aim to provide. We take all feedback regarding our refurbished grading process seriously, and your comments have been shared with the relevant team for review. Thank you again for bringing your concerns to our attention.

Rated 5 out of 5 stars

My second purchase

My second purchase, this time a phone for myself. Pretty straightforward, good customer service.

Post purchase Update: Not their fault! Unfortunately, I find these new "smart" phones a bit overwhelming, so heading back to a newer feature phone, as my mobile service keeps threatening me that they will switch off 3G.

The return process was understandably fair and straightforward.

February 10, 2026
Rated 5 out of 5 stars

Bought a Fairphone 6

Bought a Fairphone 6, and it shipped in perfect condition to Ontario within 4 business days (even arrived a day earlier than DHL said it would). Price is good, and together with taxes/duties it was still below $1,000 CAD. Thank you!

February 9, 2026
Rated 1 out of 5 stars

Check devices meticulously!!

Brought iPhone unfortunately I did not realise it had a very cheap replacement screen.
When I tried to put a screen protector on it wouldn’t stick due to ‘wavy’ screen contacted them to put it right but they didn’t want to know., because it was out side 30 days. Asked them to replace the screen (I would pay) but they wouldn’t. Will not use them again.
Be aware and check all devices meticulously! Lesson learned. Had screen replaced by apple not cheap but did a great job.

December 5, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing

Ordered two phones then later that day was informed that the colours I had chosen had run out. They suggested alternative colours which I was perfectly content with. As this was late in the day I assumed that the best delivery now would be the the day after next.
So the next morning l sent an email asking how much updating to next day would cost to ensure that I received it on the day I would be in.
No sooner than I had sent the message the doorbell rang and I was handed my two phones!!
How on earth had they managed this?
Absolute brilliance, what an incredible company to deal with, I am so impressed and would thoroughly recommend them to anybody.
So a very big thank you to Clove
Many many thanks.

January 20, 2026
Unprompted review

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