Club Monaco Reviews 

I wish I could give 0 on this review

I am a longtime customer of Club Monaco and their online service have just made me decided never to buy through them again.

Long story short, I reported a lost package and the package showed up after they refunded me. So I contacted CB and the representative Mindee told me that I will be re-billed (totally understandable) and I will not be able to return one of the sweatshirt (does not fit me) within my order since it was billed and rebilled. The website clearly indicates that refund are allowed within 30 days and if the item has not been washed, worn, or altered. She even made a lie saying all the stores in Canada are closed and therefore I cannot return the item. I called my local store right away and they told me their hours of operations are not effected by the pandemic ! Nice try trying to giving out misleading information ! Her attitude was extremely impolite and rude. I have the transcript of our conversation so email me if you want to further investigate.

If I could give it zero stars I would, ordered two tops two months ago still no sign. emailed them a few times nothing back from them. STAY AWAY STAY AWAY Terrible 😡

One top arrived today, ordered a large but got a XXL. You had one job lads 😡

I got a silk jumpsuit. The color is so unique. And the style is amazing. Great quality : )

Terrible online returns. Still haven’t received my credit for a return and had to turn to my credit card company for help.

Really poor customer service and I don't know what's wrong with their system... I was on a waitlist for a pair of pants that I had wanted but sold out in my size. I received an email a couple of hours later saying that the item has been available. Considering this I clicked the link on their email and made sure to order it right away since there was only 1 available and I assured it was the right pair of pants. I didn't receive a confirmation email till an hour later and when I checked the receipt it was for a completely different pair of pants? I then contacted customer service via email then live chat because I was afraid that the order would be sent out. I spoke to 2 different customer service reps and they told me they would cancel my order. Hours later I went on their live chat again to speak to someone to see the status of the order since I never received any confirmation. The third customer service rep I spoke to then told me that she just submitted a request to cancel it since it was still getting processed? It's not fair that I had contacted them earlier to cancel it and now I'm going to be stuck going out of my way to the post office to return it for their mistake!

On line club Monaco this is my first time ordered my experience is very poor customer service, totally opposite what I expected. I did order two items at the same time Feb 11/2020, I receive one after few days, I did call three times including today to ask where my second item is, finally today after 3 weeks told me it must be lost we will refund your money but the item is out of stock. I am very disappointed I love this item, if they told me long time I could look in stores. Personally I will never ever order from on line club Monaco.

Bought two things Thanksgiving 2019, returned one of them by mail in early December. Didn’t get any refund for a month, I thought the mail was lost and called customer service in mid-January, I was told they got the package but refund was posted to a gift card which I have never used. They fixed the problem and said it would be refunded to my original payment. Now it’s the first week of February, still no refund on my credit card. So frustrating.

They do offer nice actions and a lot of discounts if you are really looking for nice brand, so I do not get your point entirely. Can we make something happen with them or not? Right now there is free shipping when order is more than $99, feel free to do it.

i wish i had read all these reviews before i placed an online order. what a mess. all they had to offer was apologies not any solutions. THEY sent me the wrong item but I have to wait up to 2 weeks to get a refund. the other item that was in my order is nowhere to be found.
never again.

Such a shame as I love Club Monaco usually, however after today i'm not sure I will return again.

I saw a jacket i liked and added it to my basket, it was $161.99 (equivalent to £123 GBP), realised the prices were in USD so switched to the UK site. Re-added the EXACT SAME jacket to my basket and it was now showing as £525.88 GBP inc. shipping (and this was before duties)!?

Okay - I expect to pay a little more being a UK customer and having to pay shipping & duties, however we are talking about a £400 difference here before duties!? To add to my frustration, the 20% discount code I was sent for signing up does not work on either the UK or US sites. I sent an email and have had no reply, I contacted customer service through the online chat on their website, and they were very unhelpful and said I needed to call their US customer service number, which charges £2 per minute! I asked if they have a UK customer service number and they said no, and that there is nothing they can do to help me. I asked to be put through to a manager, and they cut me off the chat?

Certainly not the same level of customer service online as i have been used to at their London stores. A very frustrating experience and not one I wish to have to go through again, after being a loyal CM customer for many years, I will sadly not be returning.

I wish there was a negative star to give. I spent an hour looking through website and making an order because someone sent me a 20% off. When I went to pay, the 20% would not come off and I tried many times. I called the number provided for customer service and it was no longer in service. I emailed them and one week later have received nothing back. A wasted hour out of my life - and disbelief that any company can survive with online service such as this. Now I'm reading other reviews, and wow, what a backwards company - guess I should be happy I that I was unable to even order!

I am surprised to see so many bad reviews here. My order arrived in time and all the items were correct. The quality it as expected and I am happy with it.

Their D- Better Business Bureau rating is well deserved. Decent knock-off styles at a fair price, but, god help you if you need help or there is a problem. This team will ignore you 'till the cows come home. I have repeatedly run into this "you don't exist to us" with the Club Monaco team. Doesn't matter if messages are sent via email, through their website, or through the BBB, they simply don't give a damn. If you can possibly shop elsewhere, and there are so many companies that actually value their customers, please do so. Spare yourself the headaches.

I placed an order for an item. It arrived and it was the wrong size and colour. I have since sent 5 emails to customer service over the last month that have all been ignored without a single reply. No one from customer service picks up the phone at the provided number and there were no return instructions provided in the package (the website only gives US return instructions - I live in Canada so this is useless). Horrible non-existent customer service.

I placed an order on Club Monaco at the beginning of July. And I actually got a new charge for two items I've already returned right after I received them. I called my bank and they told me it's somehow a recurring charge that will come every month. They asked me to "unsubscribe the item". I was like...how come there is a "recurring charge" for the clothings. Club Monaco really got an unreliable payment system that I've never experienced from other online shops. It's actually pretty unbelievable that the big brand like Club Monaco doesn't manage their payment system well.

I placed an order online and three weeks late, it still hasn’t arrived. I cannot get anyone from CS to communicate with me. On top of that, in my email confirmation from the company they gave me a tracking number — ever since I emailed customer service a couple days ago, the tracking number has disappeared. I can’t track the order, I can’t get in touch with anyone to help me and I’ve lost hope that I will ever receive the item.
Absolutely absurd and horrible experience all around. STAY AWAY.

There is nothing good to say about my ordering experience with this online company.
Ordered 2 of the same dresses for size comparison. First $300 dress showed up stuffed in poly mailer. Second dress never showed and no communication from company. Called CS and only after calling and 10 days later it showed up. It showed up used with white deodorant marks under arms on a black sleeveless dress. Disgusted, I called to return and was assured I would not be charged for the return label. I return both dresses in my own box and was charged for 2 labels, really? I called CS once again and rep said it was a restocking fee. I asked show where it states on website. I assure you it doesn’t . The only charge would be for return label in which I was not to be charged.
I’m still waiting for my credit.
First and last time I will do business with Club Monaco.
Learn from my mistake.

Ordered online, charge showed on my credit card, received an email next day saying they needed to confirm billing details and to call them. When I called they said the order was cancelled although I never received an email confirmation of this and prior email said it was pending. First and last time I attempt to make an online purchase from this company. It's 2018, not acceptable.