Love these people. Have placed several orders over the past few months for my 09 Kawasaki Versys 650. Local dealers (USA) have all stated parts are NLA, But CMSNL have come through every time with gen... See more
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Review summary
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Reviews shaping this summary
I am restoring a 1974 Honda CR125M and have purchased quite a few hard to find OEM items over the past year from CMSNL, and have always been pleased with parts availability and quality. Even though I... See more
Company replied
My first order was footpeg rubbers and a hard to find fender trim part for a 1965 Yamaha YG1K. CMSNL not only had the parts, but the prices were great and shipping was super fast with constant updates... See more
Company replied
Have been looking for a new seat cover for my 97 Yamaha VMAX XTC for a long time even though they've been discontinued for years but theses guys actually had one available!! Shipping was a little over... See more
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Company details
Written by the company
CMSNL specializes in motorcycle parts for Honda, Kawasaki, Yamaha, Suzuki, BMW, KTM, Ducati and more! Your go-to webshop for OEM and aftermarket parts for 52,000+ models since 1948. Ordering is easy with a staggering 4.6M+ products shown in comprehensive technical diagrams. We ship within 5 business days on average!
Contact info
Artemisweg 245, 8239DD, Lelystad, Netherlands
- (+31)(0) 320-265120
- support@support.cmsnl.com
- www.cmsnl.com
4.0
Great
9K reviews
Replied to 80% of negative reviews
Typically replies within 1 week
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If there were a minus rating you would…
If there were a minus rating, you would get that.
Service is despicable.
6 days after placing my order, I have heard nothing about pending dispatch or delivery eta. My bike is my only transport, and I am off the road awaiting this part.
Emails and phone calls chasing a status update were ignored, apart from an auto responder saying it will be another five days before you even reply. I have now cancelled the order, and I am awaiting an urgent reply from you about my refund.
A whole week lost for nothing, shame on you.
Disgusting service. Anyone reading this, go elsewhere!
***UPDATE****
They claim to have processed a refund, although it hasn't been received yet. Time will tell, but they have only sent automated emails. No one has acknowledged me, apologised or explained why they failed to do their job. They don't deserve to be in business.
June 6, 2025
Unprompted review
Ordered first time at CMSNL (clutch…
Ordered first time at CMSNL (clutch cover for my KTM 530 EXC 2011). Ordered Tuesday afternoon, received it on Friday. I've read that sometimes clients are dissatisfied with the delivery time and communication but in my case I was very satisfied with my purchase. Furthermore retailers in my home country don't offer these spareparts anymore. Cheers
June 6, 2025
Unprompted review
Reply from CMSNL
Dear Werner,
Thank you for your positive review and for taking the time to share your experience with us.
We are pleased to hear that your first order went smoothly and that you were satisfied with the delivery.
We hope to welcome you again on our website soon.
Best regards,
CMSNL.com – Parts For A Better Ride
AVOID USING
incorrect part sent! I have been trying to email and get it sorted as the part they sent me had the correct label on it for the part i ordered but the part itself is completely wrong. i have ordered this on behalf of a customer and don't have the details of the bike 'required' have been emailing and getting nowhere. USELESS
June 2, 2025
Unprompted review
I have now been waiting 3 weeks for my…
I have now been waiting 3 weeks for my order, all of which was shown in stock when ordered. When I asked where my order was I received an automated e mail ..... If a part is shown as available, it means either it is available immediately if we have in in our warehouse in the Netherlands, or you will have to take some delivery time into account if the part is available in the stock of one of our suppliers ... there was no mention of this as order. Apalling service
May 14, 2025
Unprompted review
Great for unobtainable parts
Great for unobtainable parts, delivery to UK was fast, communication was good, kept informed of shipping.
May 22, 2025
Unprompted review
Reply from CMSNL
Dear Steve,
Thank you for your positive review and for taking the time to share your experience with us.
We’re glad to hear that everything went smoothly and that you were happy with both the delivery and communication.
We hope to welcome you again on our website soon.
Best regards,
CMSNL.com – Parts For A Better Ride
wrong item sent out to me ' ignored…
wrong item sent out to me ' ignored most of my e mails did the ticket return crap still no return label ' then said i had to pay the return postage from uk to netherlands because i ordered the wrong part lol i only ordered the part that was supposed to fit my bike ' ' so made a dispute case with pay pal against them and after all that they won the case ' unbelievable ' so now i'm left with a part that will not fit my bike and £100 out of pocket . shocking company avoid.
February 20, 2025
Unprompted review
shocking....
shocking..... used to be quick despatch and delivery, and used to answer queries about orders.... 4 weeks and a query later nothing sent and no reason why...
01768266
04/23/2025
€125.95
Initial
1 of 3.....
May 19, 2025
Unprompted review
Reply from CMSNL
Dear Mr. Adams,
Thank you for reaching out. We’ve reviewed your order and can confirm that it has now been shipped.
It appears there was a miscommunication in our earlier exchanges. Your support ticket didn’t clearly indicate your preferred course of action—only that the delivery was taking longer than expected. In response, we asked for clarification on how you’d like us to proceed and temporarily placed the order on hold once the items arrived from our supplier.
As we did not receive a follow-up response, we proceeded to ship the order in hopes of fulfilling your original intent.
Please note that items in stock in our warehouse are typically dispatched the same day. However, if a product is not immediately available, we must source it from our suppliers. This process usually takes a few days, but in some cases, supplier delays or transit issues can extend this timeline. While we do our best to keep customers informed, we’re sorry if this wasn’t communicated clearly in your case.
If you no longer wish to receive the order, you may refuse delivery at the door. Once the package is returned and received in our warehouse, we will promptly issue a full refund.
Thank you for your understanding, and please don’t hesitate to reach out if you have further questions.
Team CMSNL.com
shit slow delivery still waiting for my…
shit slow delivery still waiting for my package its now the second week
May 12, 2025
Unprompted review
slow delivery, no customer service response
once again ordered for the second time. order status did not change for a week now. also no response on e mail on order status. customer service is bad. orders take a long time.
April 23, 2025
Unprompted review
Reply from CMSNL
Dear Melissa Jacobs,
Thank you for your feedback. We are sorry to hear about your experience and would like to look into this for you.
Unfortunately, we have not been able to locate any order or correspondence under the name used in your review. We have already reached out to you through Trustpilot requesting more information, but have not yet received a reply.
We would really appreciate it if you could get back to us so we can investigate and assist you as soon as possible.
Kind Regards,
Team CMSNL.com
New website, terrible service
Been using CMSNL for many years but with my most recent order will not be in a rush to do so again. Order dispatched and arrived very quickly but 1 of the items was incorrect. I ordered 2 pistons but received 2 different part numbers which are different sizes. 2 support tickets later and no response from them at all. Their website has been updated since o ordered which now gives me 0 orders placed and no trace of the tickets i raised. frustrating experience given the years of custom i have given them.
April 18, 2025
Unprompted review
Reply from CMSNL
Dear Mr. Wilson,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your recent experience and the frustration it’s caused—especially after being a loyal customer for so many years. That’s not the level of service we aim to provide.
We want to clarify that we did respond to your ticket 13 days ago and have been actively investigating the issue since then. Our team has been working to understand what went wrong with your order, and the latest update in our internal investigation was made less than 24 hours ago.
That said, we completely understand your frustration at not receiving any follow-up in the meantime. We agree that communication during an investigation like this is important, and we’ve already asked our team to ensure regular updates are provided moving forward.
We’ll be in touch with you shortly with a resolution. In the meantime, thank you for your patience—and again, our sincere apologies for the inconvenience.
Kind regards,
CMSNL.com
Fast delivery
Fast delivery. Good comms with updated delivery status. Would have no issue shopping with this company again.
April 14, 2025
Unprompted review
Reply from CMSNL
Dear Gavin,
Thank you for your positive review and kind words.
We’re pleased to hear you were happy with the fast delivery and communication.
We look forward to serving you again in the future.
Best regards,
CMSNL.com – Parts For A Better Ride
Fast shipping, reliable store
I ordered Ducati part and the item came within 4 days. Extremely fast, very happy!
April 11, 2025
Unprompted review
Reply from CMSNL
Dear Mr. Zvarík,
Thank you for your positive review and for sharing your experience with us.
We’re glad to hear the Ducati part arrived so quickly and that you’re happy with your order.
We hope to welcome you again on our website soon.
Best regards,
CMSNL.com – Parts For A Better Ride
ticket n° 227766
on 25 feb 2025, I send a order for 2 parts:
31700166008 (26.40€uros)
03114045673 (65.40€uros)
on 5 march 2025 I ask a return for the part 03114045673 (65.4€uro)
You received on 13 march 2025 the parcel and you money back me for only 26.40€ and not for the part that I return 65.40€.
since 2 weeks I phone you 2 times, the answer is : ok no problem.
But i didn't received the difference.
I want my money back.
I am ready to contact PAYPAL for obtain my money.
best regards
March 24, 2025
Reply from CMSNL
Dear Mr. Farret,
Thank you for your message, and we’re truly sorry for the frustration this situation has caused.
We’ve reviewed your case (Ticket No. 227766) and can confirm that the refund for the returned part was processed on April 10th. It should have reached your account by now, depending on your payment provider’s processing time.
If you’re still not seeing the refund, please get in touch with us directly so we can assist further and provide confirmation of the transaction if needed.
We apologize again for the inconvenience and appreciate your patience.
Kind regards,
CMSNL.com
Great company - fast shipping!
Great company, ordered a hard to find part in the US, super fast shipping, had it in 5 days and shipping was a great deal!
April 4, 2025
Unprompted review
Reply from CMSNL
Dear Rob,
Thank you for your positive review and for sharing your experience with us.
We’re glad to hear you received your part quickly and were happy with the shipping cost.
We hope to welcome you again on our website soon.
Best regards,
CMSNL.com – Parts For A Better Ride
Very quick delivery and parts were good…
Very quick delivery and parts were good quality
March 24, 2025
Reply from CMSNL
Dear Mr. Watkint,
Your kind words are truly valued. Whether for maintenance or restoration, we aim to supply the best motorcycle parts, and we are pleased that we could meet your needs.
Best regards,
CMSNL.com - Parts For A Better Ride
An excellent service
An excellent service. Parts well packed and arrived on time I will use again
March 24, 2025
Reply from CMSNL
Dear Mr. Mark,
We appreciate your positive review. Providing our customers with a wide selection of quality parts is our passion, and we are delighted to hear that you are satisfied with your order.
Best regards,
CMSNL.com - Parts For A Better Ride
impossible to pay..!!
It is not possible to pay with PayPal or bank, completely useless, I can pay anywhere in the world but not here!!!
March 26, 2025
Unprompted review
Reply from CMSNL
Dear Oden,
We're sorry to hear about this. We're sure that we have both Paypal and bank transfer instilled as payment options, however at the time of your review we were transferring to our complete new platform and website and have seen some issues there, however all was resolved quickly...
We'd be happy to assist you if you reach out to our customer support. They will see your questions or remarks earlier than in here, through our Trustpilot platform.
If there is anything we can do for you, please let our Customer Support know through the contact page on our website!
Kind Regards,
Team CMSNL.com
Great variety and fair prices.
March 24, 2025
Reply from CMSNL
Dear Mr. Ioannes,
Your support means a great deal to us. We are committed to offering an extensive range of quality parts to keep your motorcycle in top condition, and we are pleased to have met your expectations.
Best regards,
CMSNL.com - Parts For A Better Ride
Right parts at a good price and very…
Right parts at a good price and very fast delivery.
March 24, 2025
Reply from CMSNL
Dear Mr. Van Hees,
Thank you for your kind words and for sharing your experience. We take great pride in providing high-quality parts and excellent service, and we are pleased to hear that you are satisfied with your purchase.
Best regards,
CMSNL.com - Parts For A Better Ride
Reply from CMSNL
Dear Mr. Flood,
Thank you for your kind words and for sharing your experience. We take great pride in providing high-quality parts and excellent service, and we are pleased to hear that you are satisfied with your purchase.
Best regards,
CMSNL.com - Parts For A Better Ride
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