Banner for CMSNL

CMSNL Reviews 8,647

TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 51 reviews, reviewers had a great experience with this company. Customers frequently highlight the availability of hard-to-find and genuine parts, often praising the quality and perfect fit for their vehicles. Many people are satisfied with the fast delivery times, often receiving their orders within a week, and appreciate the good communication regarding shipping updates. The ease of finding correct parts and the overall service are also consistently mentioned as positive aspects. However, some customers were dissatisfied with the customer service and response times. There are mentions of unanswered support tickets, ignored emails, and a lack of proper help or updates regarding orders. Some people also experienced issues with incorrect parts being sent, misleading product listings, and significant delays in delivery, with some orders not arriving even after several months.

What people talk about most

Order

Customers consistently note ambiguous experiences with order. While some reviewers praise fast delivery,... See more

Product

Consumers find product experiences to be ambiguous. Many reviewers express satisfaction with finding... See more

Delivery service

Customers had ambiguous experiences with delivery services. While some reviewers praised fast shipping, with... See more

Response time

Reviewers highlight negative aspects of response time. Many customers report ignored inquiries, unanswered... See more

Customer service

People report negative experiences with customer service, citing a distinct lack of customer care and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Love these people. Have placed several orders over the past few months for my 09 Kawasaki Versys 650. Local dealers (USA) have all stated parts are NLA, But CMSNL have come through every time with gen... See more

Company replied

Rated 5 out of 5 stars

I am restoring a 1974 Honda CR125M and have purchased quite a few hard to find OEM items over the past year from CMSNL, and have always been pleased with parts availability and quality. Even though I... See more

Company replied

Rated 5 out of 5 stars

My first order was footpeg rubbers and a hard to find fender trim part for a 1965 Yamaha YG1K. CMSNL not only had the parts, but the prices were great and shipping was super fast with constant updates... See more

Company replied

Rated 5 out of 5 stars

Have been looking for a new seat cover for my 97 Yamaha VMAX XTC for a long time even though they've been discontinued for years but theses guys actually had one available!! Shipping was a little over... See more

Company replied


Company details

  1. Motorcycle Parts Store
  2. Motorcycle Equipment and Accessories Store

Written by the company

CMSNL specializes in motorcycle parts for Honda, Kawasaki, Yamaha, Suzuki, BMW, KTM, Ducati and more! Your go-to webshop for OEM and aftermarket parts for 52,000+ models since 1948. Ordering is easy with a staggering 4.6M+ products shown in comprehensive technical diagrams. We ship within 5 business days on average!


Contact info

4.0

Great

TrustScore 4 out of 5

9K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 80% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This company has an excellent website…

This company has an excellent website and hard to find parts at good prices. The service is excellent and postage and delivery reliable and fast.

March 24, 2025
CMSNL logo

Reply from CMSNL

Dear Mr. Dillon,

Thank you for your kind words and for sharing your experience. We take great pride in providing high-quality parts and excellent service, and we are pleased to hear that you are satisfied with your purchase.

Best regards,

CMSNL.com - Parts For A Better Ride

Rated 5 out of 5 stars

I am happy for my delivery 🚚 and it a…

I am happy for my delivery 🚚 and it a good place to buy 🙏❤️

March 24, 2025
CMSNL logo

Reply from CMSNL

Dear Kim,

Your support means a great deal to us. We are committed to offering an extensive range of quality parts to keep your motorcycle in top condition, and we are pleased to have met your expectations.

Best regards,

CMSNL.com - Parts For A Better Ride

Rated 5 out of 5 stars

Much more the just parts - Excellent in all catagories

I rebuild vintage Honda's as a past time. CMS is my primary resource for part requirements and cross reference information. So they are not only an excellent source for parts, they are also great for information. The pricing is fair and their shipping to the USA is fast. Quality is great on their reproduction parts. I recommend CMS to all of my friends working on project bikes.

March 24, 2025
CMSNL logo

Reply from CMSNL

Dear Mr. Keyser,

Thank you for your kind words and for sharing your experience. We take great pride in providing high-quality parts and excellent service, and we are pleased to hear that you are satisfied with your purchase.

Best regards,

CMSNL.com - Parts For A Better Ride

Rated 5 out of 5 stars
CMSNL logo

Reply from CMSNL

Dear Mr. David,

We appreciate your positive review. Providing our customers with a wide selection of quality parts is our passion, and we are delighted to hear that you are satisfied with your order.

Best regards,

CMSNL.com - Parts For A Better Ride

Rated 5 out of 5 stars

Parts for 1970 Honda CL175

Excellent products at fair prices for hard to find items. Items shipped well packaged and fast. Pleasure to do business with.

March 24, 2025
CMSNL logo

Reply from CMSNL

Dear Mr. Mike,

Your support means a great deal to us. We are committed to offering an extensive range of quality parts to keep your motorcycle in top condition, and we are pleased to have met your expectations.

Best regards,

CMSNL.com - Parts For A Better Ride

Rated 4 out of 5 stars

Good Quality parts.

Good Quality parts.
Fast delivery, excellent packaging.
High transport costs for small and light orders.

March 24, 2025
CMSNL logo

Reply from CMSNL

Dear Mr. Van Lammeren,

Your kind words are truly valued. Whether for maintenance or restoration, we aim to supply the best motorcycle parts, and we are pleased that we could meet your needs.

Best regards,

CMSNL.com - Parts For A Better Ride

Rated 5 out of 5 stars

What a great company and service they…

What a great company and service they provide. They located and supplied the part (fuel line) for my CBR1000 (1988) that I had all but given up hope of finding.
My advice to all, put the details of the part you are looking for on their watch list and be patient.

March 24, 2025
CMSNL logo

Reply from CMSNL

Dear Mr. Phil,

Thank you for your kind words and for sharing your experience. We take great pride in providing high-quality parts and excellent service, and we are pleased to hear that you are satisfied with your purchase.

Best regards,

CMSNL.com - Parts For A Better Ride

Rated 5 out of 5 stars

Received parts quickly postage abit…

Received parts quickly postage abit high but other than that all good

March 24, 2025
CMSNL logo

Reply from CMSNL

Dear Mr. Mark,

Thank you for your kind words and for sharing your experience. We take great pride in providing high-quality parts and excellent service, and we are pleased to hear that you are satisfied with your purchase.

Best regards,

CMSNL.com - Parts For A Better Ride

Rated 5 out of 5 stars

Alternatively part tach cable vs400

Alternatively part fitted well and looked similar to original part having the long connection bolt same as standard one made fitting a doddle .

March 24, 2025
CMSNL logo

Reply from CMSNL

Dear Mr. Armstrong,

Thank you for your kind words and for sharing your experience. We take great pride in providing high-quality parts and excellent service, and we are pleased to hear that you are satisfied with your purchase.

Best regards,

CMSNL.com - Parts For A Better Ride

Rated 5 out of 5 stars

always very good service

always very good service - good products and fast delivery

March 24, 2025
CMSNL logo

Reply from CMSNL

Dear Mr. Valdimarsson,

Your support means a great deal to us. We are committed to offering an extensive range of quality parts to keep your motorcycle in top condition, and we are pleased to have met your expectations.

Best regards,

CMSNL.com - Parts For A Better Ride

Rated 5 out of 5 stars

I am currently rebuilding a 1982 Suzuki…

I am currently rebuilding a 1982 Suzuki GS 650 G katana.

I needed valves and scoured the entire Internet and found them at cms.com.

They arrive today in perfect condition and I couldn’t be happier with the service the communication and the speed of delivery.

Thank you, CMS you rock, Jef Tek

March 21, 2025
Unprompted review
CMSNL logo

Reply from CMSNL

Dear Mr. Jef,

We appreciate your positive review. Providing our customers with a wide selection of quality parts is our passion, and we are delighted to hear that you are satisfied with your order.

Best regards,

CMSNL.com - Parts For A Better Ride

Rated 5 out of 5 stars

Obscure old Suzuki part

Obscure old Suzuki part - in stock and delivered to Ireland within the working week - great

March 21, 2025
Unprompted review
CMSNL logo

Reply from CMSNL

Dear Sir,

Thank you for your kind words and for sharing your experience. We take great pride in providing high-quality parts and excellent service, and we are pleased to hear that you are satisfied with your purchase.

Best regards,

CMSNL.com - Parts For A Better Ride

Rated 5 out of 5 stars
CMSNL logo

Reply from CMSNL

Dear Mr. Pedersen,

We are grateful for your positive review. Supplying genuine and high-quality parts is at the core of our mission, and we are pleased to know that you were happy with your purchase.

Best regards, CMSNL.com - Parts For A Better Ride

Rated 5 out of 5 stars

rebuilding a 1967 model motorcycle

rebuilding a 1967 model motorcycle. they had several of the hard to find parts i needed and they appeared to be OE. thought that was amazing

March 10, 2025
CMSNL logo

Reply from CMSNL

Dear Mr. Scheffer,

We appreciate your positive review. Providing our customers with a wide selection of quality parts is our passion, and we are delighted to hear that you are satisfied with your order.

Best regards,

CMSNL.com - Parts For A Better Ride

Rated 4 out of 5 stars

Product

Product . ok!
transport fee very high!!

March 3, 2025
CMSNL logo

Reply from CMSNL

Dear Mr. Alves,

Thank you for taking the time to share your experience. We are pleased that you found the parts you needed and hope to assist you with future projects.

Best regards,

CMSNL.com - Parts For A Better Ride

Rated 5 out of 5 stars

Vintage Honda Restoration

Simple website to search through and order, quick delivery as well

March 3, 2025
CMSNL logo

Reply from CMSNL

Dear Mr. Grenier,

Thank you for your positive review and for taking the time to share your experience with us.

We hope to welcome you again on our website soon.

Best regards,

CMSNL.com - Parts For A Better Ride

Rated 5 out of 5 stars

Great service!

Great service!
The website is easy to navigate and find what you're looking for. Ordering is easy and the parts I ordered arrived within a couple of days in good condition.

March 3, 2025
CMSNL logo

Reply from CMSNL

Dear Mr. Parker

Thank you for your positive review and for taking the time to share your experience with us.

We hope to welcome you again on our website soon.

Best regards,

CMSNL.com - Parts For A Better Ride

Rated 5 out of 5 stars

Great service 😍

March 3, 2025
CMSNL logo

Reply from CMSNL

Dear Mr. Phil,

Thank you for your positive review and for taking the time to share your experience with us.

We hope to welcome you again on our website soon.

Best regards,

CMSNL.com - Parts For A Better Ride

Rated 5 out of 5 stars

Yamaha Lower Cowling

First time user, would definitely use again. Fast dispatch and delivery, very well packed. ( Yamaha lower cowling )Very impressed with this company's service.

February 24, 2025
CMSNL logo

Reply from CMSNL

Dear Mr. Sheppard,

Thank you for your positive review and for taking the time to share your experience with us.

We hope to welcome you again on our website soon.

Best regards,

CMSNL.com - Parts For A Better Ride

Rated 2 out of 5 stars

Part circling the world 5 times

Page switches delivery country (Germany) to country of my billing address (Australia). It's also displayed in a very easy to miss fashion (2 letter code).
That the delivery country can't be different is a nonsense requirement. No other store does this!
Worse that it did that automatically.

I contacted the support service as soon as I noticed the parcel going on strange route, just to be told that I'll have to wait till the package is returned as undeliverable. Consequently, the case was closed.

Well,.......
Now my package has circled the globe 5 times.
Luckily I managed to order it elsewhere.
The only upside is that im getting a bit of a laugh whenever I see the status of the package going for yet another lap around the globe.
Is it in Hawaii? Kentucky? Sydney or going for another run from Cologne?

February 17, 2025
CMSNL logo

Reply from CMSNL

Dear Mr. Kaczmarczyk,

Hmm, that is very strange indeed. We ship to many countries from our warehouse in the Netherlands. We do know of the restrictions when you are in another continent and want to ship parts there, our current system does not support this due to safety reasons, however we are in the midst of transferring to a new system so we will take this feedback with us for future use.

We understand that it's confusing if the case immediately gets closed after you get a reply on the support ticket you created. This is our ticketing application that does this automatically, if we get a reply again, it's opened up again, we're sorry for any confusion there.

We have asked our team to take another look and start a dispute with UPS, as this definitely seems like a fault in their system. We will give you an update with more information as soon as we have heard something.

Our sincere apologies for the inconvenience. Hopefully you could still finish the assembly of your bike for your trip!

Kind Regards,
Team CMSNL.com

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look