We've been putting off making our Wills and LPA'S for years but finally decided to bite the bullet and get it done. We went with the Co-op as its a name we knew and trusted. After initially complet... See more
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Review summary
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What people talk about most
Reviews shaping this summary
They were professional and patient, worked in a timely fashion, and understood what my requirements were. They explained things clearly too and in all my dealings with them, they were accurate a... See more
Company replied
My wife and I had wills that dated back to 1992 so thought it would be sensible to update and also sort out power of attorney documents. A team's meeting was arranged and I must admit that 19.00 hour... See more
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When my Aunt died last year she left what we thought was a legal will, but she hadn’t signed/dated it in front of witnesses. I turned to the Co-op Legal Team who put me in touch with a very kind, eff... See more
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Company details
Written by the company
Legal advice without jargon. The fee we quote is the fee you pay. No nasty surprises. Call Co-op Legal Services on 0333 331 5342 and we will help you. Named Probate Provider of the Year and National Will Writing Firm of the Year in the British Wills and Probate Awards 2018.
Contact info
1 Angel Square, M60 0AG, Manchester, United Kingdom
- 0330 606 9548
- www.co-oplegalservices.co.uk
4.8
Excellent
20K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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CO-OP Estate Planning
We had a video call with Janet Johnston from Estate Planning to discuss and take advice on wills and LPA's.
Janet was very helpful professional and knowledgeable.
She explained everything plainly and clearly with no pressure applied to us.
Fees were clearly explained during the conversation and we made the decision to go forward.
We are to be allocated a case manager from the legal team who will carry out our wishes.
Janet has not walked away and has provided her email and phone contact details if we have any concerns or further questions.
Thank you Janet and I can highly recommend CO-OP Estate Planning.
October 19, 2026
Unprompted review
Reply from Co-operative Legal Services
Dear Alan,
Thank you for taking the time to share your feedback. We are delighted to hear that your initial consultation was so informative and that everything regarding the process and pricing was explained in a clear, pressure-free manner. It is wonderful to know you felt well-supported and reassured by the ongoing communication provided as your case transitions to the legal team. We truly appreciate your recommendation and look forward to assisting you through the next steps.
We will be sure to pass along your lovely feedback to Janet and the rest of the team.
Kind regards,
Owen (Customer Services)
My case handler CASI kept me informed…
My case handler CASI kept me informed and advised me in a timely manner
October 19, 2026
Unprompted review
Reply from Co-operative Legal Services
Dear Teresa,
We are so pleased to hear that your case handler provided clear communication and timely advice throughout your experience. Thank you for taking the time to share your positive feedback, which we will gladly pass along to the team.
Kind regards,
Owen (Customer Services)
GS extremely helpful
GS was very helpful with all my requests and changes and was very patient whilst going through everything. Another top advisor at Co-op.
October 19, 2026
Unprompted review
Reply from Co-operative Legal Services
Dear Toni,
We are delighted to hear about your positive experience with us. It is wonderful to know that our adviser was so patient and helpful while assisting you with all of your adjustments and requests. We truly appreciate your kind feedback and will be sure to pass your lovely comments along to Gerald and the rest of the team.
Kind regards,
Owen (Customer Services)
Making a will
I was uncertain about the complexities of writing a will on line. I thought the process might be a little difficult. It wasn’t. Amrita was very welcoming and explained everything clearly. She listened to my questions and ensured that I understood each stage. She also made clear what would be happening after our meeting
October 19, 2026
Unprompted review
Reply from Co-operative Legal Services
Dear Brendan,
It is completely natural to feel hesitant about completing such an important task digitally, so we are delighted to hear that your experience was so straightforward. We are thrilled that the process was made welcoming, that your questions were answered thoroughly, and that the next steps were made entirely clear. Thank you for sharing your positive feedback and for choosing us to help arrange your affairs.
We will be sure to pass along your lovely comments and recommendation to Amrita and the rest of the team.
Kind regards,
Owen (Customer Services)
The way jake explained everything to me…
The way jake explained everything to me and my wife. Very knowable and very understanding of our wishes. Most helpful and professional.
September 10, 2026
Unprompted review
Reply from Co-operative Legal Services
Dear Graeme,
We are so glad to hear that our team member provided such clear guidance and took the time to truly listen to your needs. It is wonderful to know you received helpful and professional support, and we will be sure to pass along your kind words to Jake and the rest of the team.
Kind regards,
Owen (Customer Services)
I worked with Zubair Bashir and he was…
I worked with Zubair Bashir and he was super helpful, highly recommend.
October 19, 2026
Unprompted review
Reply from Co-operative Legal Services
Dear Olly,
We are delighted to hear that you had such a positive experience working with our team member. Thank you for taking the time to share your feedback and for your high recommendation. We will be sure to pass along your kind words to Zubair and the rest of the team.
Kind regards,
Owen (Customer Services)
Excellent service from Kayleigh who…
Excellent service from Kayleigh who dealt with my late Aunt's estate with care and attention to detail. She kept me informed at all times and her communications were very clear and compassionate. Would highly recommend.
October 19, 2026
Unprompted review
Reply from Co-operative Legal Services
Dear Jane,
We are so sorry for the loss of your late aunt, and we appreciate you taking the time to share your feedback. We are delighted to hear that you experienced such thoughtful, clear, and attentive support during what must have been a very difficult time. It is wonderful to know that you were kept well-informed at every stage of the process, and we will be sure to pass your kind words and recommendation along to Kayleigh and the team.
Kind regards,
Owen (Customer Services)
Great Handler.
Ngawo Namukonda Chabala made the process smooth for me and my family.
October 19, 2026
Unprompted review
Reply from Co-operative Legal Services
Good Afternoon,
We are glad you enjoyed your experience and appreciate your kind feedback.
Your review will be shared with Ngawo and the rest of the team.
Kind regards,
Owen (Customer Services)
I spoke to Amrita Kaur Bhamra this…
I spoke to Amrita Kaur Bhamra this morning regarding making my will. She was very helpful, patient and very professional. She answered all my queries in full and took time to listen, which is important to me. Thank you Amrita 😊
October 19, 2026
Unprompted review
Reply from Co-operative Legal Services
Dear Sandra,
We are delighted to hear about your positive experience. It is wonderful to know that you felt truly listened to and received patient, professional support with all your queries while discussing your arrangements. We will be sure to pass along your warm feedback to Amrita and the rest of the team.
Kind regards,
Owen (Customer Services)
Very professional
Very professional, friendly and convenient. Great value for money and so easily done.
October 13, 2026
Unprompted review
Reply from Co-operative Legal Services
Dear Ashe,
We are delighted to hear that you had such a positive experience with us. It is wonderful to know that you found our team approachable, the service convenient and easy to navigate, and that it provided great value for your money. Thank you for taking the time to share your kind feedback with us.
Kind regards,
Owen (Customer Services)
Writing a Will made easier!
A search online found the Coop - the online information was thorough and importantly the fee was there. One simple call and an appointment was made for me at home with Mark Goldstein an Estate Planning Consultant. To be able to sit in my home surroundings with Mark Goldstein a consultant who answered all my questions efficiently and kindly, made writing a will a fairly straightforward procedure.
October 17, 2026
Unprompted review
Reply from Co-operative Legal Services
Dear Linda,
Thank you for taking the time to share your feedback. We are delighted to hear that finding clear information online made it simple to arrange your home visit. It is wonderful to know that having a consultant answer your questions kindly in your own surroundings helped make the legal process so straightforward and comfortable for you. We will be sure to pass along your kind words to Mark and the rest of our team.
Kind regards,
Owen (Customer Services)
I have had full confidence in Marianne…
I have had full confidence in Marianne Guest throughout the handling of my case. I have been kept up to date on a regular basis and was pleased to have such a competent person dealing with this at such a diffficult time for me. Thank you Marianne.
October 19, 2026
Unprompted review
Reply from Co-operative Legal Services
Dear Bronco,
We are so glad to hear that you had full trust in your case handler during such a challenging period. It is wonderful that you were kept regularly informed and supported with such high competence throughout the process. Your kind feedback will certainly be shared with Marianne and the team.
Kind regards,
Owen (Customer Services)
Joshua Lacey has been an incredible…
Joshua Lacey has been an incredible help to us, taking 2 hours out of his Saturday to assist with our wills. He walked us through the process, our options and ensured a smooth process.
As we know, wills are not simple and he made sure we understood everything. He is responsive, answered all of our questions efficiently and was a genuine lovely person to speak with. Thank you for all your help! We appreciate you.
September 5, 2026
Unprompted review
Reply from Co-operative Legal Services
Dear Kim,
We are delighted to hear about your positive experience. It is wonderful that our advisor dedicated so much time during the weekend to guide you through your options and ensure that every detail of your estate planning was clearly understood. We are pleased that the service was so responsive, efficient, and pleasant throughout. Thank you for your kind feedback, which we will certainly share with Josh and the wider team.
Kind regards,
Owen (Customer Services)
Probate
Hi, iam at the beginning of my probate journey with CO-OP,my initial contact was with Chelsea a lovely friendly and helpful lady she helped me through the details and was very clear and concerning.
October 19, 2026
Unprompted review
Reply from Co-operative Legal Services
Dear Mr Milburn,
We are delighted to hear about your positive experience at the start of your journey. We understand that navigating this process can be difficult, and we are pleased that our colleague provided clear, supportive guidance to help you through the details with care and compassion. Your kind feedback will be shared with Chelsea and the rest of the team.
Kind regards,
Owen (Customer Services)
Fabulous service.
I met with Tracey Potter, such a lovely lady, who immediately put my mind at ease. Took me through the process of making a will. Everything was explained so clearly and Tracey made the whole experience so much easier. Tracey is very professional and I would highly recommend her. Thank you.
October 16, 2026
Unprompted review
Reply from Co-operative Legal Services
Dear Julie,
We are delighted to hear about your very positive experience. It is wonderful to know that our colleague immediately put your mind at ease and made the entire process of writing your will so much easier. We are pleased that all the information was explained to you with complete clarity and that you received such a professional service. Thank you for taking the time to share your high recommendation; we will be sure to pass your kind feedback along to Tracy and the rest of the team.
Kind regards,
Owen (Customer Services)
Will and Power of attorney.
Met with Ajaaz Khan on Friday to discuss setting up of a will and power or attorney. Ajaaz walked through the whole process and was very authentic, informative and helpful during the whole process - put us at ease. Great service.
October 16, 2026
Unprompted review
Reply from Co-operative Legal Services
Dear Andrew,
We are delighted to hear about your positive experience. It is wonderful to know that our colleague provided informative, authentic guidance, talked you through the entire process, and put you at ease while setting up your legal documents. We appreciate your feedback and will be sure to share your kind words with Ajaaz and the team.
Kind regards,
Owen (Customer Services)
Professional and patient
They were professional and patient, worked in a timely fashion, and understood what my requirements were. They explained things clearly too and in all my dealings with them, they were accurate and precise.
Their member of staff CRG was outstanding - she deserves special mention. Excellent telephone manner, and professional approach at all times.
Jane
October 18, 2026
Unprompted review
Reply from Co-operative Legal Services
Dear Kevin,
We are delighted to hear about your positive experience with our legal team. It is wonderful to know that you found our service so professional, patient, and precise, with clear explanations provided every step of the way. We are particularly pleased that our colleague provided such an outstanding level of support with an excellent telephone manner, and we will be sure to pass along your feedback to Caitlin and the team.
Kind regards,
Owen (Customer Services)
Allie Bray was professional
Allie Bray was professional, courteous, an was able to explain all issues in a simple to understand manner. We felt confident that our requirements would be met and we also appreciated advice over issues that, though not directly linked to our case (LPA), helped us.
October 16, 2026
Unprompted review
Reply from Co-operative Legal Services
Dear David,
We are delighted to hear about your positive experience. It is wonderful to know that our team member was polite and professional, explaining complex matters in a clear and accessible way. We are glad you felt confident that your requirements would be met and that you appreciated the additional guidance provided beyond your specific case. Your kind feedback will be shared with Allie and the team.
Kind regards,
Owen (Customer Services)
Anthony Poppe 5 🌟
Anthony Poppe made the experience of Will Writing so easy. He took his time to explain in simple terms and give options to us so that we could make the right decisions. I would highly recommend Anthony from Co-operative Legal Services. 5 🌟
October 15, 2026
Unprompted review
Reply from Co-operative Legal Services
Dear Kelly,
We are delighted to hear about your positive experience. It is wonderful to know that our colleague took the time to explain everything clearly and presented different options to help you make informed choices. We truly appreciate your kind recommendation and feedback, and we will be sure to share your lovely comments with Anthony and the team.
Kind regards,
Owen (Customer Services)
Drew Fox and his team at Co-op legal…
Drew Fox and his team at Co-op legal services always informed me as executor of the progress made in dealing with my late brother's estate. When asked to move very quickly to provide documents to sell his house by modern auction he responded immediately. The service I received was excellent.
October 16, 2026
Unprompted review
Reply from Co-operative Legal Services
Dear Andrew,
Thank you for sharing your feedback during what must be a very difficult time following the loss of your brother. We are so glad to hear that you were kept fully informed throughout the administration of the estate, and that our team was able to act swiftly when you needed urgent documentation for the house sale. Providing prompt, supportive, and reliable service is always our goal, and we will be sure to pass your kind comments to Drew and the team.
Kind regards,
Owen (Customer Services)
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