We've been putting off making our Wills and LPA'S for years but finally decided to bite the bullet and get it done. We went with the Co-op as its a name we knew and trusted. After initially complet... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
They were professional and patient, worked in a timely fashion, and understood what my requirements were. They explained things clearly too and in all my dealings with them, they were accurate a... See more
Company replied
My wife and I had wills that dated back to 1992 so thought it would be sensible to update and also sort out power of attorney documents. A team's meeting was arranged and I must admit that 19.00 hour... See more
Company replied
When my Aunt died last year she left what we thought was a legal will, but she hadn’t signed/dated it in front of witnesses. I turned to the Co-op Legal Team who put me in touch with a very kind, eff... See more
Company replied
Company details
Written by the company
Legal advice without jargon. The fee we quote is the fee you pay. No nasty surprises. Call Co-op Legal Services on 0333 331 5342 and we will help you. Named Probate Provider of the Year and National Will Writing Firm of the Year in the British Wills and Probate Awards 2018.
Contact info
1 Angel Square, M60 0AG, Manchester, United Kingdom
- 0330 606 9548
- www.co-oplegalservices.co.uk
4.8
Excellent
20K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
great service for people needing more support
I am on the Autism spectrum and my mother is elderly and not very computer literate so we both have somewhat elevated support needs and were extremely happy with the service received so far. We are using the probate service and, as anyone can imagine, it is a difficult time to be dealing with a lot of necessary and often time-critical admin.
Jo Salih was dealing with us for the initial consult and explained everything in as much detail as we needed and was very calm, patient and knowledgeable throughout. She explained the steps and walked us through so we managed to go from thinking we could do it ourselves to being very happy to pay the fee during the initial consult.
The costs were well explained and broken down for us so we could feel comfortable paying and the flat fee and no cost upfront means no surprises, which is something that suits both people on the spectrum and people on fixed incomes.
We weren't members of the coop before, despite already having used their funeralcare services and using them again now. Well, now we both are, so it just goes to show how much trust was able to built up over one phone call.
We are very happy and looking forward to their support through this difficult time. If everyone in the team is like Jo, I do not foresee any problems, and if there are, am confident that the team can help us through it.
October 20, 2026
Unprompted review
Reply from Co-operative Legal Services
Dear Adrian,
We are very grateful to you for sharing this detailed feedback and are glad you enjoyed your experience during what we know is a very difficult and challenging time. It is wonderful to hear that our team member provided the patient, clear, and thorough guidance you and your mother needed, especially when navigating complex administrative tasks. We always aim to ensure our services are accessible, clear, and reassuring for everyone, and we are pleased that the breakdown of our fixed fees provided you both with peace of mind and financial clarity. Building a relationship of trust is incredibly important to us, and we are pleased to welcome you both as new members of our community. We appreciate your trust in us to support you through the probate process, and we are entirely committed to guiding you smoothly through every step ahead. Your kind words have been shared with Jo as well as the wider team.
Kind regards,
Owen (Customer Services)
The Co-operative Legal Services team are good value
The Co-operative Legal Services team (mainly Carla Jerram) has been excellent. They have promptly answered emails. When there have been delays – such as getting grant of probate – they have explained why the delay is occurring. The fee (compared with other legal expenses from other organisations) has been excellent value.
October 19, 2026
Unprompted review
Reply from Co-operative Legal Services
Dear Mark,
We are delighted to hear about your positive experience. It is wonderful that our colleague kept you promptly updated and clearly explained the reasons behind any external delays, such as obtaining the grant of probate. We are also pleased that you found our fees to represent excellent value. Your kind words will be shared with Carla and the team.
Kind regards,
Owen (Customer Services)
It was an online appointment to set up…
It was an online appointment to set up my will, and it was handled clearly and efficiently.
October 20, 2026
Unprompted review
Reply from Co-operative Legal Services
Dear HG,
We appreciate your positive feedback. We are delighted to hear that your online consultation for organizing your estate went smoothly, with everything explained in a straightforward and timely manner.
Kind regards,
Owen (Customer Services)
My case manager Marianne Guest.
My case manager Marianne has been absolutely fantastic throughout the whole process of taking on my case. The service provided by coop legal services I have found to be very professional and with a great deal of empathy involved in dealing with my necessities. I am giving 10/10 for faultless, unrivalled and superb customer satisfaction. Honestly Marianne, you deserve a medal! 🏅
October 20, 2026
Unprompted review
Reply from Co-operative Legal Services
Dear Philip,
We are absolutely delighted to hear about your outstanding experience and the high level of satisfaction you received. It is wonderful to know that you found the service so professional, empathetic, and perfectly tailored to your needs throughout the entire process. We are incredibly proud of the faultless support provided, and we will be sure to pass along your wonderful praise and recognition to Marianne and the wider team.
Kind regards,
Owen (Customer Services)
I needed advice regarding my late Mother’s Estate
I needed advice regarding my late mother’s estate, I had looked into applying for Probate myself but as there was no Will found the process very confusing.
Jennie Buffard (Co-op Probate Consultant) was polite & professional & explained everything as we initially progressed. I am really happy with the process so far & hope this will continue throughout the handling of the estate.
October 9, 2026
Unprompted review
Reply from Co-operative Legal Services
Dear C Spencer,
We are so glad to hear that our consultant provided such clear, professional, and polite guidance during what is undoubtedly a very difficult and confusing time. Dealing with the estate of a late parent when there is no will can feel incredibly overwhelming, and we are pleased we could help simplify the initial steps of this process for you. Thank you for sharing this positive feedback. We are committed to maintaining this high standard of support and care as we continue to assist you with the administration of the estate.
We will be sure to pass along your wonderful praise and recognition to Jennie and the team.
Kind regards,
Owen (Customer Services)
Video call with Hassan Ali.
Just had a video call with Hassan Ali discussing Wills. Hassan was very helpful and explained the different types and we chose the Trust Will option.
Big thanks to Hassan for providing us with expert advice, very much appreciated John & Gill
October 20, 2026
Unprompted review
Reply from Co-operative Legal Services
Dear John,
We are delighted to hear about your very positive experience during your recent video consultation. It is wonderful to know that our colleague was so helpful in explaining the different options available, assisting you in choosing the right protective path for your needs. We truly appreciate your kind feedback and will be sure to share your gratitude with Hassan and the rest of the team.
Kind regards,
Owen (Customer Services)
Our call this morning was extremely…
Our call this morning was extremely helpful. Full of clear, useful advice. Very friendly too.
October 20, 2026
Unprompted review
Reply from Co-operative Legal Services
Dear Louise,
We are delighted to hear that your morning conversation was so beneficial and that you received clear, practical guidance in a warm and welcoming manner. It is wonderful to know we could assist you so effectively.
Kind regards,
Owen (Customer Services)
Shannon Anderson was both professional…
Shannon Anderson was both professional and supportive throughout and was always ready to respond to my questions by email and by phone.
October 20, 2026
Unprompted review
Reply from Co-operative Legal Services
Dear Ian,
We are delighted to hear about your positive experience. It is wonderful to know that our team member was professional, supportive, and always readily available to address your queries promptly via email and telephone. Thank you for taking the time to share your feedback, and we will be sure to pass your kind comments along to Shannon and the team.
Kind regards,
Owen (Customer Services)
This is an excellent service
This is an excellent service. We spoke at length with Sarah Gray, an estate planning consultant about all aspects of our wills and power of attorney. Sarah was very informed and personable, and at no point did we feel rushed, and there was no hint of hard sell about the interview. It was nice to do it on Zoom, we didn't even have to leave the house! We now feel quite relieved that we've sorted everything out to our satisfaction.
October 20, 2026
Unprompted review
Reply from Co-operative Legal Services
Dear Adrienne,
We are delighted to hear about your positive experience. It is wonderful to know that our consultant was highly informed, patient, and personable, ensuring you never felt rushed or pressured during your discussion. We are pleased that the convenience of a video consultation made the process so comfortable and that you now feel a sense of relief having everything arranged to your complete satisfaction. Your kind feedback will be shared with Sarah and the rest of the team.
Kind regards,
Owen (Customer Services)
All managed from home via zoom call
All managed from home via zoom call, worked very well. All explored and explained in detail. Meeting lasting 90 minutes
October 19, 2026
Unprompted review
Reply from Co-operative Legal Services
Dear Alan
We're glad you enjoyed your experience. We are happy that our virtual consultation was thorough and met your needs.
We will be sure to pass along your recognition to Brian and the team.
Kind regards,
Owen (Customer Services)
Thanks to Tim Woodburn for making our…
Thanks to Tim Woodburn for making our Will experience smooth, friendly and thought provoking. My partner and I never felt rushed, or stressed, in fact we had a couple of days to go over our wishes together, before having another meeting (on-line) with Tim to finalise our details. The process was very straight forward. Thank you.
October 16, 2026
Unprompted review
Reply from Co-operative Legal Services
Dear Alex,
We are delighted to hear about your positive experience. It is wonderful to know that you felt completely at ease and were given the time needed to discuss your wishes together without any pressure. We are pleased that the entire process felt straightforward and stress-free for you both. Your kind feedback will be shared with Tim and the rest of the team.
Kind regards,
Owen (Customer Services)
Finally made our Wills and the…
Finally made our Wills and the experience was much less stressful than first expected. Graham guided us through the process and explained everything as we went along. The whole thing was easier, simpler and much quicker than we had first thought, and this was due to Grahams assistance and guidance.
October 1, 2026
Unprompted review
Reply from Co-operative Legal Services
Dear Gee,
We are delighted to hear about your positive experience. It is wonderful to know that what was expected to be a stressful task was made so much easier, simpler, and quicker. We are pleased that you felt well-guided throughout the process with clear explanations at every stage, and we will be sure to pass your kind comments along to Graham and the rest of the team.
Kind regards,
Owen (Customer Services)
Very efficient and professional…
Very efficient and professional management of the probate process. I found that documentation was handled in a timely and detailed manner and any queries were answered to my satisfaction. I would like to thank my case manager Risha/RIHU.
October 20, 2026
Unprompted review
Reply from Co-operative Legal Services
Dear Martin,
We are delighted to hear about your positive experience with our probate services. It is wonderful to know that the documentation was managed in a prompt, thorough manner and that all of your inquiries were resolved to your satisfaction. We truly appreciate your feedback and will be sure to pass your gratitude along to Risha and the rest of the team.
Kind regards,
Owen (Customer Services)
Will planning
Jayne explained everything clearly and really put us both at ease as we were both a little nervous. She was polite, professional and explained everything in terms that we both understood. She was extremely knowledgable and gave us great advice which allowed us to make the best decision based on our situation. She answered all queries/questions that we had and we would highly recommend her.
October 19, 2026
Unprompted review
Reply from Co-operative Legal Services
Good Morning,
We are delighted to hear about your positive experience. It is wonderful to know that our colleague was able to put you both at ease and explain everything clearly in terms that were easy to understand. We are pleased that the knowledgeable advice and thorough answers provided gave you the confidence to make the best decision for your situation. Thank you for taking the time to share your lovely feedback and high recommendation; we will be sure to pass your kind comments along to Jayne and the team.
Kind regards,
Owen (Customer Services)
Relieved to have a new will in place, easier than I thought
My assigned estate planner David MacGregor was easy to work with. He was helpful and informative and I was very happy to go ahead and organize my will through him at Coop Legal Services.
October 15, 2026
Unprompted review
Reply from Co-operative Legal Services
Dear Ann,
We are delighted to hear about your positive experience. It is wonderful to know that your estate planner was so easy to work with, informative, and helpful while guiding you through organizing your will. Thank you for sharing your warm feedback, which we will be sure to pass along to David and the rest of the team.
Kind regards,
Owen (Customer Services)
Efficient service
Calum was very thorough and informative,would thoroughly recommend,top Quality service. Easy to talk too and very professional so glad we went with this company !!!
October 19, 2026
Unprompted review
Reply from Co-operative Legal Services
Dear Carolyn,
We are delighted to hear about your positive experience. It is wonderful to know that our advisor was so thorough, informative, and easy to talk to throughout your consultation. We truly appreciate your high recommendation and are pleased that you felt well looked after. Your kind feedback will certainly be shared with Calum and the team.
Kind regards,
Owen (Customer Services)
Estate Planning
Darren made the whole experience very easy. He was thorough and covered everything I required.
October 19, 2026
Unprompted review
Reply from Co-operative Legal Services
Dear Susan,
We are delighted to hear that you had such a positive experience. It is wonderful to know that our team member provided clear and comprehensive assistance, making the entire process smooth and straightforward for you. Thank you for taking the time to share your kind feedback; we will be sure to pass your lovely comments along to Darren them and the team.
Kind regards,
Owen (Customer Services)
Professional, Personal and Helpful.
Graham Povey was very helpful in guiding us through the legalities and explaining the various options for our personal situation. His delivery was clear and concise and Graham was knowledgeable in answering our questions during the consultation. It was a pleasurable and easy process expertly and professionally executed.
October 19, 2026
Unprompted review
Reply from Co-operative Legal Services
Dear Alan,
We are delighted to hear about your positive experience. It is wonderful to know that our team member provided clear guidance tailored to your personal situation and thoroughly answered all of your questions. We are pleased that the consultation felt smooth, straightforward, and professional from start to finish. Thank you for taking the time to share your kind feedback, which we will gladly pass along to Graham and the wider team.
Kind regards,
Owen (Customer Services)
Lovely experience
My husband and I had such a wonderful experience with Ben today whilst arranging our wills. From start to finish, he was incredibly informative, genuine, professional and so personable. He made the whole process feel effortless, taking the time to explain everything clearly and putting us both completely at ease during a very personal and important process. It’s rare to come across someone who is not only brilliant at what they do but also so genuinely lovely and caring. We couldn’t recommend Ben highly enough. Thank you so much for all your help!
Aarti and Vin
October 19, 2026
Unprompted review
Reply from Co-operative Legal Services
Dear Aarti,
We are so pleased to hear that you had such a wonderful experience while arranging your wills. It is fantastic to know that our colleague was informative, professional, and put you both completely at ease during such an important process. We will be sure to pass along your lovely comments and recommendation to Ben and the rest of the team.
Kind regards,
Owen (Customer Services)
Clear explanations
Straightforward process, clearly explained and all questions answered.
October 7, 2026
Unprompted review
Reply from Co-operative Legal Services
Good Morning,
We are delighted to hear that you found the entire process smooth and well-explained. It is wonderful to know that our team was able to address all of your inquiries thoroughly. Thank you very much for sharing your positive feedback with us, as it is truly appreciated.
Kind regards,
Owen (Customer Services)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.