After staying at this cottage in 2018, I gave it a review on ‘feefo’. I was quite critical of the service received as I found the cottage to be quite dirty (cobwebs everywhere, rubbish under the bed, broken glass under the settee, etc) and the equipment provided was poor (TV & kitchen etc). I felt that the owner/ caretaker could have made much more of an effort. All of this aside, the accommodation perfectly suited my needs and was located in the exact area where I wanted to be.
I wanted to return to the area this year, but as there are very few options available that are suitable for a one person rental, I made the decision to use the same property again.
On my arrival I initially felt that the owner had made an effort to rectify some of the issues previously raised (the cobwebs were less apparent and the TV setup had been improved etc). Then as the night drew in, the cobwebs became more noticeable under artificial lighting and then when I went to chop some vegetables for my evening meal, I discovered two chopping boards in the drawer which were covered in mould.
The next morning I noticed that there was also mould around the bedroom windows and bird poo on the windowsill (internal). Later on in the week, while looking for some misplaced keys, I discovered that I had been relaxing on a settee that had lots of old food and cigarette filters etc under the cushions.
Judging from the visitor’s comments book, it would seem that most people are willing to overlook such issues, by focusing on the stunning location of the cottage. I have worked in the hospitality business and also had a long career in social care where cleanliness and hygiene are strictly regulated, so I believe that standards matter. If I am expected to shell out hundreds of pounds of my hard earned money (especially at a time when every penny counts) then I expect better.
Cleanliness: 3
Location: 5
Quality: 3
Value for money: 3
