Coatesflorist Reviews 3

The best florist i have ever dealt with from Australia to England...excellent service always obliging, and the recipient of flowers always delighted with flowers chosen.

I’m really disappointed with my experience at Coates, especially considering the occasion and the cost. I paid £70 for a dozen pink roses in a presentation bundle for my wife on our 10th wedding anniversary. The presentation itself was nicely arranged, but unfortunately, the roses were already turning brown when I picked them up in the morning – something I only noticed properly when I got home and gave them to my wife.

Given the significance of the day, it was upsetting to present flowers that looked past their best. At the time, I didn’t complain – I was in a rush and tried to write it off. But the more I thought about it over the following days, the more disappointed I felt that Coates would allow flowers in that condition to go out the door.

I contacted them via Facebook almost two weeks later, and while I understand their point about the delay and lack of photos, their response was ultimately unsatisfying. I wasn’t looking for a full refund – just an acknowledgement that the quality had fallen short and some gesture of goodwill. They did offer a small bunch of flowers or a gift voucher, but by that point, I no longer needed flowers and declined the voucher as I won’t be returning.

In my opinion, if a business charges premium prices, the quality of the product and the aftercare should reflect that. Unfortunately, that wasn’t the case here. I can only speak to my own experience, but I won't be using Coates again.