While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 84 reviews, most reviewers were unhappy with their experience overall. Many people expressed significant dissatisfaction with customer service, often finding communication poor and staff unhelpful when trying to resolve issues. Consumers also frequently reported concerns about product quality, noting changes in taste, artificial flavors, and even health-related worries about ingredients. Furthermore, reviewers encountered problems with packaging, including flat products and bottle tops that caused injuries. Conversely, a small portion of people felt satisfied with the product's taste, describing it as refreshing, consistent, and enjoyable. Some consumers appreciated specific product lines, finding them tasty and light.

What people talk about most

Product

Consumers find product to be ambiguous, with many expressing disappointment over changes in taste and... See more

Quality

Clients share ambiguous opinions on quality, with some reviewers praising the product as a world-class,... See more

Price

Users describe negative interactions with price, with many finding products too expensive and expressing... See more

Customer service

Customers had negative experiences with customer service, citing poor communication and a general lack of... See more

Staff

Reviewers mention ambiguous feedback about staff, with some customers expressing appreciation for individuals... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I used to love Coke Zero. I much preferred it over Pepsi Max. However, when they changed the recipe it kind of went south. I recently tried a Coke Zero. Oddly, it tastes... how do I put this?.... Holl... See more

Rated 3 out of 5 stars

Why won't your company make a safe soft drink. I drank Diet Coke for 30+ years until I realized via the independent testing that your soft drink can cause physical problems. What can I say to peg yo... See more

Rated 1 out of 5 stars

Don't waste your time complaining. I had 1 can from a multitasking which tasted ans smelt unpleasant. I complained (worried about if they had a bad batch), they replied quickly with a few questions,... See more

Rated 1 out of 5 stars

coke sent " free" 20 oz coke offer. walmart and albertsons does not accept digital only paper coupon offers. coke probably knows this fact. so unable to redeem contacted coke- response - SHRUG SHOUL... See more


Company details

  1. Aerated Drinks Supplier
  2. Beverage Distributor
  3. Catering Food and Drink Supplier

Information provided by various external sources

A global leader in the beverage industry, the Coca-Cola company offers hundreds of brands, including soft drinks, fruit juices, sports drinks and other beverages in more than 200 countries. Coca-Cola is meeting the tastes of people around the globe.


Contact info

2.0

Poor

TrustScore 2 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.0

All reviews

(1,465)

155 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Sincerely speaking most person's are…

Sincerely speaking most person's are afraid of drinking these products,like:coke,fanta,and sprit,but the last ones is even much better,I will plead that,the ingredients used for producing these soft drink such be more healthier and these stage

April 17, 2026
Unprompted review
Rated 1 out of 5 stars

We buy quite a lot of the 24 multipacks

We buy quite a lot of the 24 multipacks coke original.

On 5 different occasions we have opened some of the cans, only to find out they were flat. The 1st time they were helpful, and sent us some vouchers, which covered the cost of the multipack, but on the other occasions, they have asked for me to send back the opened cans, including the contents! I mean hello how am I meant to send the contents back. Went back to them and told I can’t because we opened them and tipped them away, and guess what no response whatsoever!.

Think we gonna have to stop buying their products from now on, as it’s costing a lot of money to throw them away.

April 13, 2026
Unprompted review
Rated 1 out of 5 stars

$10.99 for a 6 pack of 20 ounce bottles??

Apparently, Coca Cola is on the tour of pricing its products out of reach along with other companies. $10.99 for a six pack of 20 ounce bottles?? And the entire shelves were still fully stocked at 2;30 this afternoon. No better time than to switch to a more affordable product line.

**Update: Went back a few days later. While the $10.99 price was gone, a sale was indicated of Buy 2, get 1 free for $7.99 per 6 pack. While better, still overpriced. Took a photo of the price tag and, low and behold, in very fine print, it indicated a price of $5.13 when buying three. My retailer rang each 6 pack up at $7.99. Took receipt to service counter and showed the $5.13 price indicator. Wound up with $15.13 in refund. Critical point, take a photo of the price tag, on any sale product, and examine closely against receipt. Either the retailer, or product producer, is betting on the fact that the consumer will miss the fine print and one, or both the retailer or product producer, will get away with charging the consumer more as the retailers system is still programmed at the $7.99 price. The devil is in the deception.

April 3, 2026
Unprompted review
Rated 1 out of 5 stars

Male Employee Disrespect to Young Females

A male employee has repeatedly targeted and verbally abused young females, including minors, displaying blatant disrespect and unacceptable conduct on multiple occasions. This is not an isolated incident. The incidents have been witnessed and captured on CCTV in a public place. He is based in East Kilbride.
This matter is being reported to HR. Such actions are completely intolerable, and have occurred while representing the company in a Coca-Cola uniform and name badge. Immediate and decisive action must now be taken against this employee.

March 19, 2026
Unprompted review
Rated 1 out of 5 stars

I apparently mistakenly bought…

I apparently mistakenly bought Coca-Cola zero sugar rather than Coke Zero which I loved, and it's awful. I think I have to actually throw it out, on second thought, I will ask Amazon for a refund. How disappointing... and costly.

March 16, 2026
Unprompted review
Rated 1 out of 5 stars

Coca Cola/survey partner does not pay....

Coca Cola has hired SurveyRewards (surveyrewardz) to get opinions over the new code in the tap of cola bottles here in Ecuador. You can get prices with it. A couple of days ago Surveyrewards asked my 16 year old daughter to make the survey and when it was finished after 20 minutes, she got nothing. Surveyrewards was simply closing the page after the suvey was finished. Today I had the same experience. So that way Coca Cola has free opinions OR..... Surveyrewards is going awy with our money and let Coca Cola pay for surveys which are not paid by the survey company. This is almost criminal......

March 16, 2026
Unprompted review
Rated 1 out of 5 stars

Why do you need ai?

They are a multi million dollar company yet they use ai for their commercials? Why? I am an avid ai hater so this is really frustrating for me

March 13, 2026
Unprompted review
Rated 2 out of 5 stars

Today Challenges are different from yesterday challenges

One of the challenges facing the products offering has to do with healthy choices that consumers are facing.The products are also competing with other tech products,the era of competition only in the beverage industries are gone because the company is competing with other companies on where to spend their hard earned money on.

December 25, 2025
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look