Cocktail Crates Reviews 

176
TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

Absolutely love these kits ! My good friends bought me the espresso martini set for my 50th - love the way its presented - all the ingredients are there with full instructions - and so delightfully pa... See more

Company replied

Rated 5 out of 5 stars

I ordered a whiskey sour set for my dad for Father’s Day. I had a little issue with the delivery and contacted cocktail crates who were quick and fabulous at sorting it all out in time! My dad was thr... See more

Company replied

Rated 3 out of 5 stars

Items very well packed and box but found the rest, pretty average. Bought two boxes, by their measurements there was not enough of the spirits to do two glasses never mind 4. So in theory I paid £40.0... See more

Rated 3 out of 5 stars

The price for the kit was extremely high especially because it was non-alcoholic. I bought it as a gift for my son for his birthday and you had to provide most of the ingredients and all of tools fo... See more

Company details

  1. Gift Shop
  2. Alcohol Store

Written by the company

Cocktail Crates is the premier destination for cocktail gift boxes and cocktail subscriptions. With a wide variety of cocktails available, from the best selling Pornstar Martini and Espresso Martini, to an extensive range of fruit based Tiki cocktails or flavoursome gin and tonics - Cocktail Crates has something to offer every taste! Each cocktail box is hand packed and presented in the highest quality magnetic gift boxes to match the premium spirits within. Delivery is direct to your door, enabling high quality cocktails to be created in the comfort of your own home.


Contact info

4.0

Great

TrustScore 4 out of 5

176 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 60% of negative reviews

Typically takes over 1 month to reply

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4.0

All reviews

(176)

33 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Express shipping is not express if it takes a week

I bought the the whiskey sours gift set for my brother.. ordered on the 11th of October for his birthday on the 16th as the website states free express shipping which I assumed would be a couple of days, the gift didn’t arrive until the 19th. That’s 7 days!! Nothing express about that delivery .. although my brother was happy with his gift It was very late. I did email around day 4 of waiting and had no response. Very poor service for an overpriced cocktail kit.

October 19, 2023
Unprompted review
Rated 2 out of 5 stars

I ordered 7 days ago and have heard…

I ordered 7 days ago and have heard nothing since regarding delivery (their website says 1-2 days express delivery) and despite emailing to query this, I have heard nothing from them. Lets hope they read this and respond to my email!

September 29, 2023
Rated 5 out of 5 stars

Corrected address!

After initially messed up the order by delivery address being the billing address this was quickly put right and delivery to the intended address was completed in time

August 15, 2023
Rated 5 out of 5 stars

Present.

The delivery of the item was super efficient with perfect packing. The message was perfect. This was a present for a 70th birthday so awaiting tasting. We had no idea where to buy a cocktail kit so highly delighted with our google search.

July 22, 2023
Rated 5 out of 5 stars

Great drinks, great customer service!

I ordered a whiskey sour set for my dad for Father’s Day. I had a little issue with the delivery and contacted cocktail crates who were quick and fabulous at sorting it all out in time! My dad was thrilled with his gift, and the negroni I got for myself was up there with the best one I’ve ever had! I’ll definitely buy again, and have recommended to all my cocktail-loving friends!

June 14, 2023
Unprompted review
Cocktail Crates logo

Reply from Cocktail Crates

Thanks so much for this feedback!

We are glad to hear you enjoyed the Negroni :-)

Have a wonderful day,
Cocktail Crates Support

Rated 5 out of 5 stars

Birthday Abroad!

I live in Canada and wanted to send my brother in England a cocktail kit for his upcoming birthday. It was surprisingly hard to find one that would ship to/was in the UK and didn't cost an arm and a leg! I was so excited to find Cocktail Crates, and their shipping was FAST!

June 1, 2023
Cocktail Crates logo

Reply from Cocktail Crates

Thanks so much for your lovely feedback all the way from Canada :-)

We hope to hear from you again soon.

Have a wonderful day,
Cocktail Crates Support

Rated 5 out of 5 stars

Cocktail crate was a gift

Cocktail crate was a gift, arrives promptly and well packaged!

May 19, 2023
Cocktail Crates logo

Reply from Cocktail Crates

Hi Cath,

Thanks so much for your lovely feedback - glad to hear your order arrived promptly :-)

Hope you are having a wonderful day, and are enjoying the sunshine!

Many thanks,
Cocktail Crates Support

Rated 5 out of 5 stars

Great customer support and products

I had to contact the company regarding my order, and they responded very quickly and answered all my queries very efficiently.
The long island ice tea cocktail box looked expensive it was a gift that was very well received. I will use this company again without hesitation.

May 18, 2023
Cocktail Crates logo

Reply from Cocktail Crates

Hi Dawn,

Thank you for your lovely feedback :-) We are so happy to hear that the present was well received.

We hope to hear from you again soon, and wish you a wonderful day.

Many thanks,
Cocktail Crates Support

Rated 5 out of 5 stars

Mocktail set for my friend

Such a quick delivery & product is amazing!

May 9, 2023
Cocktail Crates logo

Reply from Cocktail Crates

Thanks for your kind feedback Faye :-)

Great to hear you enjoyed your order.

Have a wonderful day!

Many thanks,
Cocktail Crates Support

Rated 5 out of 5 stars

Great quality, speedy delivery

Really easy to use website, lots of lovely choice, great quality products and super fast delivery. Will definitely order from you again!

March 7, 2023
Cocktail Crates logo

Reply from Cocktail Crates

Hi Rachel,

Thanks so much for your lovely feedback :-) We look forward to hearing from you again soon.

Have a wonderful day,
Cocktail Crates Support

Rated 5 out of 5 stars

Ordered Sunday evening and arrived…

Ordered Sunday evening and arrived Tuesday morning, lovely packaging and brilliant service

March 5, 2023
Cocktail Crates logo

Reply from Cocktail Crates

Hi Barbara,

Thanks so much for your lovely feedback :-) We hope to hear from you again soon.

Have a wonderful day,
Cocktail Crates Support

Rated 5 out of 5 stars

Excellent experience and product

I spent quite a bit of time searching for the perfect gift - and definitely found it. A few issues with the delivery (due to royal mail not the company), however Cocktail Crates went above and beyond helping me resolve it.

Would definitely recommend!

January 27, 2023
Cocktail Crates logo

Reply from Cocktail Crates

Hi Kat,

Thank you for your lovely feedback - we are delighted to hear of your positive experience :-)

Thanks again, Cocktail Crates Support

Rated 5 out of 5 stars

Great gift

Great gift! Really nicely package and simple and east to use website.

January 19, 2023
Cocktail Crates logo

Reply from Cocktail Crates

Hi Gary,

Thank you for your feedback - we are delighted to hear of your positive experience :-)

Thanks again,
Cocktail Crates Support

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