Cocktail Crates Reviews 

175
TrustScore 4 out of 5

4.0

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Rated 1 out of 5 stars

Very poor service. Paid for express delivery (2-3 days) for a cocktail set and arrived 6 days later. Tried emailing, Facebook and instagram but no response whatsoever. Set was for a present that wknd... See more

Rated 5 out of 5 stars

Absolutely love these kits ! My good friends bought me the espresso martini set for my 50th - love the way its presented - all the ingredients are there with full instructions - and so delightfully pa... See more

Company replied

Rated 5 out of 5 stars

I ordered a whiskey sour set for my dad for Father’s Day. I had a little issue with the delivery and contacted cocktail crates who were quick and fabulous at sorting it all out in time! My dad was thr... See more

Company replied

Rated 5 out of 5 stars

Tbh my package arrived a little damaged but I think it might have been a Royal Mail issue rather than your company … A little disappointing…that said contents were as advertised so no surprises …

Company details

  1. Gift Shop
  2. Alcohol Store

Written by the company

Cocktail Crates is the premier destination for cocktail gift boxes and cocktail subscriptions. With a wide variety of cocktails available, from the best selling Pornstar Martini and Espresso Martini, to an extensive range of fruit based Tiki cocktails or flavoursome gin and tonics - Cocktail Crates has something to offer every taste! Each cocktail box is hand packed and presented in the highest quality magnetic gift boxes to match the premium spirits within. Delivery is direct to your door, enabling high quality cocktails to be created in the comfort of your own home.


Contact info

4.0

Great

TrustScore 4 out of 5

175 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 60% of negative reviews

Typically takes over 1 month to reply

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4.0

All reviews

(175)

35 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Very poor service

Very poor service. Paid for express delivery (2-3 days) for a cocktail set and arrived 6 days later. Tried emailing, Facebook and instagram but no response whatsoever. Set was for a present that wknd and in end had to buy another gift. Very disappointed. I would recommend they get a telephone number to deal with this type of enquiries . To date still nobody has got back to me!!!

June 2, 2026
Rated 5 out of 5 stars

Treat yourself!

The customer service from these guys are second to none and the packaging is gorgeous! I accidentally ordered two and got in touch to ask for one to be cancelled - which they did, even after it had left their warehouse. When the one I had bought actually did arrive, I had received some horrible news and needed to send it back as I would no longer need it for what I was celebrating. They were so generous, they let me keep the box for free and gave me a full refund!!! The drinks themselves are gorgeous and the packaging - as I say - is beautiful. Will be using again!!!!

June 9, 2026
Unprompted review
Rated 5 out of 5 stars

Perfect Gift

The recipient of this gift was delighted! The packaging was perfect a real wow factor on opening. I will definitely use you again

May 10, 2026
Rated 5 out of 5 stars

Amazing

Fast delivery, beautiful packaging, and a lovely gift box! My friend absolutely loved her birthday present. Thank you so much!

May 1, 2026
Rated 3 out of 5 stars

Items very well packed, but thats it

Items very well packed and box but found the rest, pretty average. Bought two boxes, by their measurements there was not enough of the spirits to do two glasses never mind 4. So in theory I paid £40.00 for two cocktails. Had alot of cocktail kits at home, this was by far the most expensive and very underwhelming. Wouldn't buy again, could get all of the ingredients for less in a supermarket.

April 19, 2026
Rated 3 out of 5 stars

Overpriced

The price for the kit was extremely high especially because it was non-alcoholic. I bought it as a gift for my son for his birthday and you had to provide most of the ingredients and all of tools for yourself. The only thing actually included were two bottles of fruit juice some little bottles of lime cordial, some sugary water, a small tin of coconut milk and a little bottle of grenadine syrup
And I paid for express shipping to get it here on time it still came two days late even though I paid £3 extra and this whole kit being priced at £40 is absolutely ridiculous. I could source all of these products at home but less than half the price, but the mocktails were quite nice and the box it came in was great. It’s quite a nice experience if you’re a billionaire.

April 18, 2026
Rated 5 out of 5 stars

How can I give a review when the item…

My friend has received her cocktail kit & is delighted with it

April 14, 2026
Cocktail Crates logo

Reply from Cocktail Crates

Hi Jo,

Thank you for your review. To clarify, your order was placed on our 14-day delivery schedule and is currently on track for delivery as promised (ahead of schedule as it is due to arrive on Friday).

We understand it might feel premature to receive a review request before your item has arrived, and we truly appreciate you for flagging this. We'll take a closer look at the timing of these emails to ensure they align better with the delivery experience moving forward.

As a small business, every review matters deeply to us. We kindly ask that you consider updating your review once you’ve had the chance to use your product.

Thank you again for your feedback, and we look forward to your thoughts once your order arrives!

Many thanks,
Cocktail Crates Support

Rated 5 out of 5 stars

Delivered on time

Delivered on time, no damage, looks great very pleased

April 10, 2026
Cocktail Crates logo

Reply from Cocktail Crates

Hi Pat,

Thank you for your lovely feedback.

Wishing you all the best,
Cocktail Crates Support

Rated 5 out of 5 stars

Really well presented in box

Really well presented in box, felt like a treat. Quick dispatch alos

March 31, 2026
Cocktail Crates logo

Reply from Cocktail Crates

Hi Polly,

Thank you for your lovely feedback.

Many thanks,
Cocktail Crates Support

Rated 5 out of 5 stars

Exceptional customer service

Brilliant customer service with delivery fast tracked so I could gift it on time. Thank you!

March 31, 2026
Unprompted review
Cocktail Crates logo

Reply from Cocktail Crates

Hi Pat,

Thank you for your lovely feedback.

Many thanks,
Cocktail Crates Support

Rated 1 out of 5 stars

Long Island "Poor" Ice Tea

Cocktail box only had 4 of the 5 ingredients for a long island , no Gin
2 x 100ml bottles 2 x 60ml bottles
Lime Juice should be Lemon juice
should be cointraeu not triple sec
£45 is also way to expensive for what i got

February 28, 2026
Cocktail Crates logo

Reply from Cocktail Crates

Hi Alexander,

Thank you for your review, and we’re sorry to hear you were disappointed with your Cocktail Box.

We’d like to clarify that there’s no universally fixed recipe for a Long Island Iced Tea. Variations exist across the world depending on the bar or bartender, and our version includes white rum, tequila, vodka, lime juice, and orange liqueur -ingredients which are clearly listed on our website to ensure transparency before purchase.

Regarding your feedback about gin and lemon juice, these are not part of our recipe, nor do we advertise them as such. Each ingredient we include is intentional and part of our unique take on this classic cocktail, which we designed to offer a premium and enjoyable experience.

If you were disappointed or felt something wasn’t as expected, we would have appreciated the opportunity to resolve your concerns before this review.

Despite this, we hope you’ll give our Long Island Iced Tea recipe a try - it may pleasantly surprise you! If there’s anything more you’d like to discuss, please don’t hesitate to get in touch.

Cocktail Crates Support

Rated 5 out of 5 stars

Perfect couples activity!

Ordered this for my husband and me for a valentines activity. Mocktail option was great as im pregnant, he just added a bit of vodka to his 😂 . Arrived in a really nice box and instructions were easy to follow. We had a lot of fun doing them and they tasted great!!!

February 14, 2026
Cocktail Crates logo

Reply from Cocktail Crates

Hi Hannah,

Thank you for your lovely feedback.

Wishing you a lovely day,
Cocktail Crates Support

Rated 5 out of 5 stars

Perfect gift for my son in law .

Perfect gift for my son in law .
Quality items and lovely packaging

January 27, 2026
Cocktail Crates logo

Reply from Cocktail Crates

Hi Nikki,

Thank you for your lovely feedback.

Wishing you a lovely day,
Cocktail Crates Support

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