Cocktail Crates Reviews 

175
TrustScore 4 out of 5

4.0

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Rated 1 out of 5 stars

Very poor service. Paid for express delivery (2-3 days) for a cocktail set and arrived 6 days later. Tried emailing, Facebook and instagram but no response whatsoever. Set was for a present that wknd... See more

Rated 5 out of 5 stars

Absolutely love these kits ! My good friends bought me the espresso martini set for my 50th - love the way its presented - all the ingredients are there with full instructions - and so delightfully pa... See more

Company replied

Rated 5 out of 5 stars

I ordered a whiskey sour set for my dad for Father’s Day. I had a little issue with the delivery and contacted cocktail crates who were quick and fabulous at sorting it all out in time! My dad was thr... See more

Company replied

Rated 5 out of 5 stars

Tbh my package arrived a little damaged but I think it might have been a Royal Mail issue rather than your company … A little disappointing…that said contents were as advertised so no surprises …

Company details

  1. Gift Shop
  2. Alcohol Store

Written by the company

Cocktail Crates is the premier destination for cocktail gift boxes and cocktail subscriptions. With a wide variety of cocktails available, from the best selling Pornstar Martini and Espresso Martini, to an extensive range of fruit based Tiki cocktails or flavoursome gin and tonics - Cocktail Crates has something to offer every taste! Each cocktail box is hand packed and presented in the highest quality magnetic gift boxes to match the premium spirits within. Delivery is direct to your door, enabling high quality cocktails to be created in the comfort of your own home.


Contact info

4.0

Great

TrustScore 4 out of 5

175 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 60% of negative reviews

Typically takes over 1 month to reply

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4.0

All reviews

(175)

35 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Very disappointing.

Nice packaging.
Having only recently returned home from Singapore we were looking forward to enjoying this world famous Raffles Long Bar cocktail once more.
Sadly, some of the ingredients necessary to make a proper Singapore Sling were missing from the box.
Very disappointing.

October 11, 2024
Rated 1 out of 5 stars

Avoid At All Costs - Money Taken But No Goods Received

Avoid. Placed an order which has not been shipped but money has been taken. No way of contacting them as no-one answers email. Am having to raise a chargeback on my credit card. Avoid, Avoid, Avoid! Probably a scam. Have reported them to Shopify. They are also on NotOnTheHighStreet and will ask for them to be removed on their site too.

September 20, 2024
Unprompted review
Rated 1 out of 5 stars

A very unsatisfied customer

I received my cocktail box which was attractively packaged and on time. However, not all contents were in the box. I emailed Cocktail Crates that day and have had no reply. I emailed again yesterday this time with photographs, to 2 different email addresses and still no response. They have no customer service phone number and do not allow returns.
i also found their Facebook page and although quite old, the comments I was able to see were all disparaging. A very unhappy customer.

May 28, 2024
Rated 5 out of 5 stars

Perfect gift

Bought the margarita set for my SILs birthday. Very swift delivery and my SIL loved it! She said it was an amazing gift and the photo of the cocktail looked delicious!

April 26, 2024

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