Very poor service. Paid for express delivery (2-3 days) for a cocktail set and arrived 6 days later. Tried emailing, Facebook and instagram but no response whatsoever. Set was for a present that wknd... See more
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Absolutely love these kits ! My good friends bought me the espresso martini set for my 50th - love the way its presented - all the ingredients are there with full instructions - and so delightfully pa... See more
Company replied
I ordered a whiskey sour set for my dad for Father’s Day. I had a little issue with the delivery and contacted cocktail crates who were quick and fabulous at sorting it all out in time! My dad was thr... See more
Company replied
Tbh my package arrived a little damaged but I think it might have been a Royal Mail issue rather than your company … A little disappointing…that said contents were as advertised so no surprises …
Company details
Written by the company
Cocktail Crates is the premier destination for cocktail gift boxes and cocktail subscriptions. With a wide variety of cocktails available, from the best selling Pornstar Martini and Espresso Martini, to an extensive range of fruit based Tiki cocktails or flavoursome gin and tonics - Cocktail Crates has something to offer every taste! Each cocktail box is hand packed and presented in the highest quality magnetic gift boxes to match the premium spirits within. Delivery is direct to your door, enabling high quality cocktails to be created in the comfort of your own home.
Contact info
United Kingdom
- www.cocktailcrates.co.uk
4.0
Great
175 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 60% of negative reviews
Typically takes over 1 month to reply
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Reply from Cocktail Crates
Hi Chris,
Thank you for your lovely feedback.
Wishing you a lovely day,
Cocktail Crates Support
Do not buy from this company!
I ordered a cocktail crate at the start of December. It has still not arrived 6 weeks later. The tracking says it was attempted delivery and then returned to sender (we receive no notice to say that it had been delivered or dispatched) I received one very unhelpful email from the company saying to chase it up with the postal service. When I replied to say that they have confirmed it has been returned to sender I received nothing back. I have now sent 4 emails over the past 3 weeks to the company asking for them to either refund me resend me the cocktails. I have had no reply to any of them. Do not buy from this company!
December 1, 2025
Unprompted review
Reply from Cocktail Crates
Hi Charlotte,
We are sorry that you felt the need to write a post on here.
As our team have advised you, our delivery partner attempted delivery in December, but sadly you were not home, and therefore the parcel was held in a local collection centre awaiting further instruction from yourself.
Since you did not collect the parcel or instruct the delivery partner to re-deliver, after being held for 18 days, the parcel began the process of being returned to sender.
We have still not received this item as a return, however you have already received a refund in full, which as done as a gesture of good will (we should not really have done this until the item is back in our possession).
If you have any further questions, please do not hesitate to reach out to us.
Cocktail Crates Support
Great service and well packaged
November 28, 2025
Reply from Cocktail Crates
Hi Helen,
Thank you for your kind feedback :-)
Cocktail Crates team
Excellent service.
Excellent service.
The products purchased were for Christmas presents, so unable to comment at the moment regarding the quality of the ingredients.
November 28, 2025
All items delivered safe in a timely…
All items delivered safe in a timely manner and product looks great as well
November 25, 2025
Reply from Cocktail Crates
Hi Richard,
Thank you for your kind feedback :-)
Cocktail Crates team
Reply from Cocktail Crates
Hi Magda,
Thank you for your kind feedback :-)
Cocktail Crates team
Package arrived quickly
Package arrived quickly, contents as described, as they are presents I checked the expiry date on the juice and have 8 months, but I'm sure they will be drunk before then!
November 5, 2025
Reply from Cocktail Crates
Hi Barbara,
Thank you for your kind feedback :-)
Cocktail Crates team
What a fantastic gift !!
Such a great gift, my husband loved his present. Great quality products !! 🤩
October 23, 2025
Reply from Cocktail Crates
Hi Tina,
Thank you for your kind feedback - we are glad your husband enjoyed the gift :-)
Cocktail Crates team
Excellent service and product
October 19, 2025
Reply from Cocktail Crates
Hi Mrs Dawson,
Thank you for your kind feedback :-)
Cocktail Crates team
Reply from Cocktail Crates
Hi Cheryl,
Thank you for your kind feedback :-)
Cocktail Crates team
Card Payment SCAM
Cocktail Crates, whoever they aren’t, took my subscription money and over 4/6 months only delivered my order once. After I cancelled, they sent another, random package that I shouldn’t have received.
Most worryingly, a card payment has been taken from my account this month (no way this is a ‘last payment’ as I cancelled well over a month ago). Not a direct debit. Not a standing order. A CARD PAYMENT. I’m having to take this up with my back as a dispute.
Absolutely appalling service, and the drinks that did arrive were low quality for the price. AVOID.
September 20, 2025
Unprompted review
Reply from Cocktail Crates
Hi Simon,
Thanks for bringing this to our attention, and we would love the opportunity to investigate this further.
Please could you send your enquiry to enquiries@cocktailcrates.co.uk for our team to pick up?
Many thanks,
Cocktail Crates Support
18th birthday present for my nephew and…
18th birthday present for my nephew and he sent a lovely message. So he's pleased...
August 11, 2025
Reply from Cocktail Crates
Hi Pinka,
Thank you for your kind feedback :-)
Cocktail Crates team
Excellent service
Lovely Negroni gift. Customer service was excellent, having not read the delivery timeline correctly (my fault) I contacted them and they made sure it got here in time. Brilliant, would definitely recommend.
August 6, 2025
Reply from Cocktail Crates
Hi Paula,
Thank you for your kind feedback :-)
Cocktail Crates team
Do not buy
Ordered over a month ago and have still not received, have emailed twice and no contact back, very disappointed
June 2, 2025
Reply from Cocktail Crates
Hi Hayley,
Thanks for letting us know about your experience - we are sorry that your order has not yet been recieved.
We have searched our emails and can't find any correspondence from yourself - please can you email us on enquiries@cocktailcrates.co.uk with your order info, and we can get to the bottom of this?
Many thanks,
Cocktail Crates Support
I have ordered a crate for my husband’s…
I have ordered a crate for my husband’s birthday. It hasn’t arrived? I’ve sent 2 emails - I haven’t received a reply to either. Annoyingly no telephone number so I can’t contact them. Husband’s birthday in 2 days - not feeling confident.
In response to comments below, I have now received a reply to my emails - sent one hour after my review on trust pilot.
June 22, 2025
Unprompted review
Reply from Cocktail Crates
Hi Karen,
Thanks for your email.
We have checked your account and can see that our team have already responded to your query.
Please can you check your junk mail in case the email has gone into there?
Also please note that your order was placed on a 14 day delivery, and it has only been 8 days since you ordered. Therefore the order is not yet delayed.
In the email that you have received, our team have outlined the options available to you, and we await instruction before we will take action.
Many thanks,
Cocktail Crates Support
No crate received!
I paid for a monthly rolling subscription as a gift . The first cocktail crate was due to be dispatched on 20 June. I have had no confirmation and no crate has been sent. Having looked at the reviews , this seems to be a similar pattern. I’ve sent an email to ask about what is going on and if I receive no reply I’m going to cancel my subscription and get my credit card company to investigate.
June 30, 2025
Unprompted review
Reply from Cocktail Crates
Hi Gwyneth, we are sorry to hear about your experience of using the cocktail club subscription service :-( We feel there may be some misunderstanding of the timescales involved, and have provided some information below that should help:
- The 20th of each month is not the dispatch date - this is the date the payment is processed. All subscriber orders are processed shortly after payments are recieved.
- For June orders, we are pleased to say that all subscriber cocktail boxes have been picked, packed and dispatched
- We have tracked yours, and it is scheudled for delivery on Wednesday
Finally, we have checked all of our email servers for your correspondence, and can not find any email from yourself.
Please can you kindly check that the email address was correct -enquiries@cocktailcrates.co.uk.
If you can forward the email to the above address, and we can reply with tracking information that will allow you to track progress of the parcel as it makes its way through the delivery network.
Many thanks,
Cocktail Crates Support
Great giftGreat product
Great product. Was at a bit of a loss for a birthday gift and stumbled onto these guys. Well the present went down a treat. So would highly recommend
June 1, 2025
Reply from Cocktail Crates
Thanks for your kind feedback :-)
Package not delivered.
The delivery address I specified was different to the one that was placed on the label. The address it went to was a mixture of the person I wanted it sent to and my home address which meant it could not be delivered, and was sent back to the sender. I emailed the company to ask how I could get it redelivered but have had no reply.
May 29, 2025
Reply from Cocktail Crates
Hi Mr Harrison,
We are sorry to hear that you experienced an issue with your order.
We have done a little investigation, and can see that you used PayPal Express with your order, and often when a payment gateway is used, previously saved addresses can sometimes be selected accidentally.
]This looks like the most likely explanation, as we can confirm that the address provided to us at the point of sale was the one that we dispatched to.
We can see that the order was returned to us via our courier, and a full refund was processed, so we trust your query was resolved.
If you have any further questions, please do not hestiate to reach out to us via enquiries@cocktailcrates.co.uk
Many thanks,
Cocktail Crates Support
Excellent service
Order received quickly and well protected. It hasn't been opened yet as its a birthday gift but we've had one before and it was excellent.
May 29, 2025
Loved these cocktail crates
Loved these cocktail crates, they were a birthday gift so haven't been used yet.
Well packaged, very nicely presented,really well thought out.
I thought a good price.
They arrived quickly too.
I would get these again.
May 25, 2025
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