Scam Site - Order Did Not Arrive & I Had No Response from Customer Services After Multiple Attempts of Contact. I reached out to Cocooncenter via phone, email (twice) and the webform. No one has repli... See more
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I’ve ordered from cocooncenter.co.uk several times in the past year or so. I’ve always received whatever I’ve ordered exactly as shown on the website. I would recommend cocooncenter to anyone that’s l... See more
Great company, good service and Le Petit Marseilials Savon Extra Doux is the gentlest and kindest soap for you skin. Never had any skin problems after using this soap.
love it that it gives me a platform to purchase swiss item that is not available in my country. thank u so mcuh cocooncenter. has been purchasing items from here for 6 years. please continue to post t... See more
Company details
Written by the company
Online parapharmacy with over 21,000 products and more than 800 top brands.
Contact info
France
- www.cocooncenter.co.uk
4.5
Excellent
546 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 58% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Cocooncenter
Hello James,
Thank you so much for your wonderful review!
We’re delighted to hear that you found our website simple and easy to use, and that everything worked out amazingly well. Providing a smooth and satisfying experience is exactly what we aim for.
We look forward to welcoming you back again soon at Cocooncenter.
Kind regards,
Cocooncenter Team
Very disappointed with this company.
Very disappointed with this company.
They did not respect the shipping method I selected and made changes without my consent. Customer service avoided responsibility and gave unclear answers. Communication was poor, and the situation was handled unprofessionally.
I do not trust this company and would not recommend it, especially for international orders.
February 1, 2026
Unprompted review
Reply from Cocooncenter
Hello,
Thank you for taking the time to share your feedback.
After reviewing your comment, we were unfortunately unable to identify any order under the name used for this review in our system. In order to better understand your situation, we sent you a request for additional information via Trustpilot, but we have not received a response from you so far.
We kindly invite you to provide us with your order number or any information related to your purchase so that we can locate your order and review the situation in detail.
Our customer service team remains at your disposal and will be happy to assist you once we receive these details.
Kind regards,
Cocooncenter Team
Quick and easy to process
February 10, 2026
Unprompted review
Reply from Cocooncenter
Hello Joseph,
Thank you very much for your kind review.
We’re pleased to hear that you found the process quick and easy. Providing a smooth and efficient shopping experience is very important to us.
We look forward to serving you again soon at Cocooncenter.
Kind regards,
Cocooncenter Team
Is Cocooncenter under new management
Is Cocooncenter under new management?
I’ve been a loyal customer to Cocooncenter for years. Recently I placed 2 orders all to be cancelled apparently this was due to an IT issue causing a Block so it was cancelled. I phoned the customer service team and spoke to someone called Sasha I raised my concerns to be told she will ensure this wouldn’t happen again. I placed the order for the 3rd I emailed the customer service team as there was no shipping dispatch to be told the order had been cancelled yet again!! I can keep having funds leave my bank and to be refunded 2-5 days later it’s unfair. It’s such a shame as I never had issues in the past looks like I will have to spend my money elsewhere I have spent thousands in the past with them
February 9, 2026
Unprompted review
Reply from Cocooncenter
Hello,
First of all, please accept our sincere apologies for the frustration and inconvenience caused by the cancellation of your recent orders. We fully understand how disappointing this situation must be, especially as a long-standing and loyal customer.
After careful review, we would like to clarify that your orders had to be cancelled due to customs restrictions related to your country. Unfortunately, the products you selected are currently prohibited from export to your destination country. As a result, we are legally unable to process and ship these items, which led to the automatic cancellations and subsequent refunds.
We also wish to reassure you that Cocooncenter has not undergone any change in management. Our team and commitment to our customers remain the same. The issue you experienced is strictly related to regulatory export restrictions and not to any internal operational changes.
We completely understand that repeated temporary charges and refunds can be frustrating. Please be assured that refunds are processed as quickly as possible from our side, and the delay of 2–5 business days corresponds to standard banking processing times.
We truly value your loyalty over the years and regret that this situation has impacted your experience. Should you wish, our customer service team would be happy to assist you in identifying alternative products that can be legally shipped to your country.
Kind regards,
Cocooncenter Team
Good quality of the products
Good quality of the products, and the value of the money.
February 4, 2026
Unprompted review
Reply from Cocooncenter
Hello,
Thank you very much for your feedback! We’re delighted to hear that you’re satisfied with the quality of our products and their value for money.
We look forward to welcoming you again soon at Cocooncenter.
Kind regards,
Cocooncenter Team
Fast, efficient, quality.
Delivery was fast and exactly as described. I am very happy to have found a trustworthy provider for a product I didn’t think I would be able to get once I left France.
January 19, 2026
Unprompted review
Reply from Cocooncenter
Hello Richard,
Thank you very much for your kind and detailed feedback! We’re delighted to hear that the delivery was fast and that everything met your expectations.
We’re especially pleased to know that you were able to find a trustworthy provider for a product that was important to you, even after leaving France. We truly appreciate your trust and look forward to welcoming you again soon at Cocooncenter.
Kind regards,
Cocooncenter Team
Placed my order on 22nd of January
Placed my order on 22nd of January, package arrived on 2nd of February. Everything as described, will order again. Ordered from cooconcener.uk , I'm from UK.
February 2, 2026
Unprompted review
Reply from Cocooncenter
Hello Alexandra,
Thank you very much for your feedback and for sharing your experience. We’re pleased to hear that your order arrived as expected and that everything was exactly as described.
We truly appreciate your trust, especially for an international order from the UK, and we’ll be happy to welcome you again for your future purchases on Cocooncenter.
Kind regards,
Cocooncenter Team
Reply from Cocooncenter
Hello Peter,
Thank you very much for your positive feedback. We are pleased to hear that you appreciated the good value and the clear communication regarding the delivery time.
We remain at your disposal and thank you for your trust.
Kind regards,
Cocooncenter Team
Oman
The products are good, but please reconsider the shipping; it is very expensive.
January 27, 2026
Unprompted review
Reply from Cocooncenter
Hello,
Thank you for taking the time to share your feedback. We are glad to hear that you are satisfied with the quality of our products.
We also take note of your comment regarding shipping costs. Your feedback is important to us and will be shared with the appropriate teams for consideration.
We remain at your disposal should you require any further assistance.
Kind regards,
Cocooncenter Team
Good site and fairly quick with order
January 15, 2026
Unprompted review
Reply from Cocooncenter
Hello Kevin,
Thank you very much for your positive feedback.
We are pleased to hear that you found our website easy to use and that your order was processed quickly.
We remain at your disposal and thank you for your trust.
Kind regards,
Cocooncenter Team
User friendly website, great products on offer. Wonderful after service. Thank you
User friendly website, many choices available,efficient after service
January 24, 2026
Unprompted review
Reply from Cocooncenter
Hello Ria,
Thank you very much for your positive feedback.
We are delighted to hear that you appreciated the user-friendly website, the wide range of products available, and the efficiency of our after-sales service.
We remain at your disposal and thank you for your trust.
Kind regards,
Cocooncenter Team
My purchase arrived extremely quickly…
My purchase arrived extremely quickly all the way from France, shipping was spendy but worth it. The azelaic acid itself is gentle and super effective. Should have bought more. Next time! Thanks for 5 star service!
January 17, 2026
Unprompted review
Reply from Cocooncenter
Hello Gina,
Thank you very much for your wonderful feedback. We are delighted to hear that your order arrived extremely quickly and that you are fully satisfied with the effectiveness of the azelaic acid.
We also appreciate your understanding regarding shipping costs and are pleased to know that the service met your expectations. We will be happy to welcome you again for your next order!
Thank you for your trust and kind words.
Kind regards,
Cocooncenter Team
Forte Vitamins Supplements
Products availability, shipping overseas, competitive price, reasonable shipping fee and secured
January 16, 2026
Unprompted review
Reply from Cocooncenter
Hello Khue,
Thank you very much for your positive feedback. We are pleased to hear that you appreciated the product availability, international shipping, competitive prices, reasonable shipping fees, and secure delivery.
We truly appreciate your trust and remain at your disposal should you need any further assistance.
Kind regards,
Cocooncenter Team
WORST ONLINE SHOPPING EXPERIENCE
WORST ONLINE SHOPPING EXPERIENCE - AVOID IF YOU'RE IN AUSTRALIA
Absolute nightmare with Cocoon Centre and their carrier UPS—both completely failed to communicate and were utterly unresponsive.
Ordered 17 November, shipped 18 November. After three weeks of silence, UPS opened a missing parcel investigation on 11 December. I repeatedly contacted Cocoon Centre by phone and email, only to receive the same response "the parcel is on its way" with zero additional information. No one at Cocoon Centre seemed willing or able to actually help locate my order or provide any meaningful updates.
After 10 days with no investigation updates, I contacted UPS directly on 22 December. To my shock I discovered that UPS had delivered days earlier but changed the tracking number WITHOUT INFORMING ME. The parcel sat in an electric meter box for 5 DAYS during a 39°C heatwave—completely ignoring my signature-required delivery instructions. The package had also clearly been opened and resealed.
Despite UPS admitting that they did not provide the new tracking information to me and that they failed to follow delivery instructions, and despite the products being exposed to extreme heat that would clearly damage them (which is exactly why I required signature on delivery), Cocoon Centre is REFUSING to replace or refund the products.
Throughout my experience neither Cocoon nor UPS bothered to communicate critical information. I was left completely in the dark while my parcel sat in a metal box in scorching heat. Both companies have been unresponsive to my legitimate concerns and refuse to take responsibility for their failures.
I am now forced to lodge a claim under Australian Consumer Law. If you're in Australia, save yourself the headache and shop elsewhere. This company does not stand behind their products and provides zero customer service when things go wrong.
December 22, 2025
Unprompted review
Great experience
Great experience, always top quality and fast delivery from France to the UK
January 8, 2026
Unprompted review
Good quality products for an amazing…
Good quality products for an amazing price.
January 6, 2026
Unprompted review
I ordered cosmetics
I ordered cosmetics, the price was really cheap, the product arrived very fast and everything came in great condition.
January 6, 2026
Unprompted review
Reliable Company
Have used this company and few times. Goid products .Good service. Reasonably priced..
January 4, 2026
Unprompted review
thanks you 3
January 3, 2026
Unprompted review
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