We ordered a coffee machine at a very competitive price. The machine is exactly what we hoped for and works perfectly. It would have been 5 stars but the communication was lacking as it was longer del... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am very happy with my experiences with Coffee Friend. I purchased both a Siemens bean to cup machine (excellent price) and 3kg of coffee beans. I would have given five stars but the machine had a... See more
Purchased machine and coffee through website. Speedy delivery on the machine. Perfect service thank you. However have received at least 50 marketing emails in past 3 weeks, some days getting 3 or 4 em... See more
Company replied
This kettle has genuinely changed my coffee game, I used to have a stove top gooseneck kettle but even that was a guess game at times. Being able to get the exact temperature you need to extract your... See more
Company details
About Coffee Friend
Written by the company
Coffee Friend is an international omnichannel retailer of coffee and coffee machines, operating in Europe under a variety of names in different local markets. We focus on an extraordinary sales experience and high-quality production.
Working hours: (Mon-Fri 8AM-5PM)
Buy Now
Contact info
166 College Road, HA1 1BH, Harrow, United Kingdom
- 01202029699
- hello@coffeefriend.co.uk
- www.coffeefriend.co.uk
4.1
Great
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I couldn’t be happier with my purchase!
I couldn’t be happier with my purchase!
I ordered the Nespresso Gran Lattissima from Coffee Friend, and the whole experience was excellent. The delivery was incredibly fast, everything was packaged perfectly. The machine arrived in perfect condition, and they even included a high quality UK adapter for the European plug. Thanks to Coffee Friend, I was able to buy the machine at a much better price than elsewhere without compromising on service. I would definitely recommend them and wouldn’t hesitate to order from them again.
July 3, 2026
Unprompted review
Good price, generally very happy
Good price, lovely machine but not tried out yet. Delivery info not accurate on date originally given. Well packed but euro to UK electrical socket converter damaged before packing (as damaged piece of plastic nowhere to be found inside).
June 17, 2026
Good price.
June 23, 2026
Placed an order 10 days ago and still…
Placed an order 10 days ago and still haven’t received it. No communication at all
June 21, 2026
Reply from Coffee Friend
We’re sorry to hear about your experience and for any concern caused by the delay.
We would like to clarify that we have been in contact regarding your order and have provided updates on its status.
We understand how important timely delivery and clear communication are, and we apologise for any inconvenience caused.
Emilia
Poor customer service refunds
Bought a toaster and a kettle off coffee friend, after 2 weeks the toaster broke down so I contacted coffee friend for instructions for a refund.
Informed I needed to send a video of the faulty toaster showing it was not working,i explained I was not computer savvy and wanted to send it back for a refund.They replied on insisting I send a video before considering next step. Had to ask a friend to help me send the video to which coffee friend then replied would I like a replacement ,no mention of a refund . Only when I replied again they finally issued a refund.As for the toaster itself (chiato) nearly £60 its no better than a £20 one from Asda .As you guessed won't be using coffee friend again
June 29, 2026
Unprompted review
Reply from Coffee Friend
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience and that the process did not meet your expectations.
At Coffee Friend, we sometimes request a short video when a product is reported as faulty, as it helps us quickly understand the issue and find the right solution. We understand this may not always be convenient.
In your case, once we received the necessary information, we were able to proceed and issue a refund.
We appreciate your comments regarding the communication and will use this feedback to improve our service in the future.
Would Definitely Shop Again
Very fast delivery! Well packaged and wonderful high quality items.
June 20, 2026
Excellent
Fast, easy and cheap. I was greatly pleased with the product, delivery and service.
Thank you!
June 18, 2026
Always Excellent
Always been great when I've ordered, a very efficient online process, quick delivery in reliable and recyclable packaging and competitive pricing.
June 18, 2026
The quickness of the delivery from…
The quickness of the delivery from ordering was excellent and the goods were well packaged. It was with us in two days.
June 16, 2026
A great choice of coffee beans at a…
A great choice of coffee beans at a very good price. Excellent delivery. I was recommended this company by a relative and I would certainly pass this recommendation on.
June 15, 2026
Delivery and two pin plug
The delivery took over double the expected delivery window and while they did respond to the emails they did not explain why my order was delayed.
Also the coffee machine came with a a two pin plug and uk adapter, which was not clear when I ordered and it makes the plug slot more bulky.
June 14, 2026
Reply from Coffee Friend
Thank you for taking the time to share your feedback. We sincerely apologize for the delay with your delivery and for not providing a clearer explanation during the process.
We also appreciate your comments regarding the plug and adapter. We understand that this was not what you expected, and your feedback will help us improve the product information we provide to our customers.
Thank you for your patience and for helping us improve our service.
Fine till something goes wrong
I have used coffee friend in the past and had no issues but when an issue does arise, how the company handles this is a true reflection of them in the long term to develop customer loyalty.
As mentioned I have ordered from them in the past and had the order delivered with no problems.
My last order I got the delivery notification from Royal Mail and noticed in the picture that it wasn’t my property. I immediately called coffee friend who said they would email me a form.
No form arrived but instead I was told that I need to wait 7 working days before they can put a claim into Royal Mail.
In the meantime I contacted Royal Mail who stated that the gps tracking doesn’t match up so she would put through a retrieval request to the local office for redelivery. This failed so she gave me a case number to pass over to coffee friend as ultimately they are responsible for resolving this swiftly.
I passed over this information and was told I still needed to wait the 7 working days.
This has passed and I have been told that now it could be another 30 days (which I believe to be an unreasonable amount of time) and what they will do about it will be based on what the courier says (which would be against their legal obligation to ensure the delivery of paid goods as my contact is with them and not Royal Mail).
Hopefully they will review their process as this is very anti consumer and if they do state they won’t do anything then I’ll have to take it up with my credit card provider but hopefully it doesn’t come to that.
If there is a swift update from coffee friend that changes my experience then I will of course update.
However I think it is in the interest of others to see how this company handles things going wrong.
June 12, 2026
Unprompted review
Reply from Coffee Friend
Thank you for taking the time to share your experience. We sincerely apologize for the frustration and inconvenience this situation has caused.
We completely understand how disappointing it is when a delivery issue occurs, especially after your previous positive experiences with us. While we must follow the courier's investigation process in cases like this, we appreciate that the waiting time can feel unreasonable.
Please be assured that your case is being monitored by our team, and we will contact you as soon as we receive the investigation results to provide an appropriate resolution. Thank you for your patience and for bringing your feedback to our attention, as it helps us improve our processes.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.