We ordered a coffee machine at a very competitive price. The machine is exactly what we hoped for and works perfectly. It would have been 5 stars but the communication was lacking as it was longer del... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am very happy with my experiences with Coffee Friend. I purchased both a Siemens bean to cup machine (excellent price) and 3kg of coffee beans. I would have given five stars but the machine had a... See more
Purchased machine and coffee through website. Speedy delivery on the machine. Perfect service thank you. However have received at least 50 marketing emails in past 3 weeks, some days getting 3 or 4 em... See more
Company replied
This kettle has genuinely changed my coffee game, I used to have a stove top gooseneck kettle but even that was a guess game at times. Being able to get the exact temperature you need to extract your... See more
Company details
About Coffee Friend
Written by the company
Coffee Friend is an international omnichannel retailer of coffee and coffee machines, operating in Europe under a variety of names in different local markets. We focus on an extraordinary sales experience and high-quality production.
Working hours: (Mon-Fri 8AM-5PM)
Buy Now
Contact info
166 College Road, HA1 1BH, Harrow, United Kingdom
- 01202029699
- hello@coffeefriend.co.uk
- www.coffeefriend.co.uk
4.1
Great
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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There is an over spill
There is an over spill, which means to counteract this ,I have to put in less coffee and means I have to make more coffee to cater for my needs
September 17, 2025
Reply from Coffee Friend
We are sorry to hear that the product has not met your expectations.
We understand how inconvenient the overspill can be and appreciate you taking the time to share your feedback.
Emilia
I've bought two coffee machines from…
I've bought two coffee machines from Coffee Friend over a period of 1 year. I had an issue with each one after a period of use and found Coffee Friend to be both prompt and responsive in helping me to reset the coffee machines. I found the price of purchase to be competitive.
September 17, 2025
Customer service poor… say they care…
Customer service poor… say they care and understand your frustrations but clearly don’t … don’t take any action other than bat you away make if as difficult as possible before you give up
No true respect for the customer. Don’t use
July 13, 2026
Unprompted review
Reply from Coffee Friend
We are sorry to hear that you are dissatisfied with your experience.
We would like to clarify that support has been offered, including collection of the machine for assessment by an authorised service centre. As the reported issue could not be confirmed from the information provided, a technical inspection is necessary before a refund or replacement can be considered.
We remain available to arrange the collection and will provide the appropriate resolution if a fault is confirmed.
Laura
I've ordered twice from Coffeefriend
I've ordered twice from Coffeefriend - a coffee machine and a mokka. I was extremely impressed. Fast delivery and the £50 voucher was real and I got some free coffee beens. Will use again!
July 1, 2026
phillips senseo
Good price for coffee machine delivery was on time over all very happy with this company
September 12, 2025
The coffee machine arrived faster than…
The coffee machine arrived faster than expected, and was well packaged.
June 29, 2026
You were fairly reasonably priced &…
You were fairly reasonably priced & your delivery time was good.
June 28, 2026
Great price for product I wanted
Great price for product I wanted
Great communication
Arrived as promised
June 27, 2026
Honestly products are cheaper than…
Honestly products are cheaper than other suppliers and coffees are the best quality also they have a perfect customer service so go for it
June 27, 2026
⭐⭐⭐⭐⭐ love it
⭐⭐⭐⭐⭐
I’m really happy with my purchase from Coffee Friend! I ordered a Nespresso Gran Lattissima and it arrived much quicker than I expected, well packaged and in perfect condition.
I also really appreciated that they included a UK plug adapter, which was great quality and meant I could start using the machine straight away. As a lovely surprise, they even included some complimentary coffee capsules, so I was able to enjoy my first coffee immediately.
The whole experience was excellent. Great customer service, fast delivery, and fantastic prices. I would definitely recommend Coffee Friend to anyone and wouldn’t hesitate to order from them again!
June 27, 2026
Efficient and quick delivery
Efficient and quick delivery. Products well packed. The price was also very good.
June 24, 2026
I couldn’t be happier with my purchase!
I couldn’t be happier with my purchase!
I ordered the Nespresso Gran Lattissima from Coffee Friend, and the whole experience was excellent. The delivery was incredibly fast, everything was packaged perfectly. The machine arrived in perfect condition, and they even included a high quality UK adapter for the European plug. Thanks to Coffee Friend, I was able to buy the machine at a much better price than elsewhere without compromising on service. I would definitely recommend them and wouldn’t hesitate to order from them again.
July 3, 2026
Unprompted review
Good price, generally very happy
Good price, lovely machine but not tried out yet. Delivery info not accurate on date originally given. Well packed but euro to UK electrical socket converter damaged before packing (as damaged piece of plastic nowhere to be found inside).
June 17, 2026
Good price.
June 23, 2026
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