We ordered a coffee machine at a very competitive price. The machine is exactly what we hoped for and works perfectly. It would have been 5 stars but the communication was lacking as it was longer del... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am very happy with my experiences with Coffee Friend. I purchased both a Siemens bean to cup machine (excellent price) and 3kg of coffee beans. I would have given five stars but the machine had a... See more
Purchased machine and coffee through website. Speedy delivery on the machine. Perfect service thank you. However have received at least 50 marketing emails in past 3 weeks, some days getting 3 or 4 em... See more
Company replied
This kettle has genuinely changed my coffee game, I used to have a stove top gooseneck kettle but even that was a guess game at times. Being able to get the exact temperature you need to extract your... See more
Company details
About Coffee Friend
Written by the company
Coffee Friend is an international omnichannel retailer of coffee and coffee machines, operating in Europe under a variety of names in different local markets. We focus on an extraordinary sales experience and high-quality production.
Working hours: (Mon-Fri 8AM-5PM)
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Contact info
166 College Road, HA1 1BH, Harrow, United Kingdom
- 01202029699
- hello@coffeefriend.co.uk
- www.coffeefriend.co.uk
4.1
Great
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 1 week
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Quality item
Quality item , well made magnesium mineralised water filter with very reasonable prices and good delivery
April 14, 2026
Great customer service my order arrived…
Great customer service my order arrived super quick very pleased
July 22, 2026
Unprompted review
All round great products and service
Very competitively priced, Extremely fast, efficient delivery service, perfectly packaged items.
Highly recommend
July 12, 2026
Ordered and was delivered in two days…
Ordered and was delivered in two days and very good product
July 12, 2026
Brilliant company fast delivery
July 7, 2026
My go-to for coffee beans now
Just got my second bag of beans from here and they taste brilliant. Super fresh roast and the delivery was fast. Makes my morning brew so much better. Highly recommend if you want decent quality coffee without paying crazy prices.
July 20, 2026
Unprompted review
Absolutely love my new milk frother
Absolutely love my new milk frother, arrived inside a couple of days and the plug adapter was super easy to use.
June 9, 2026
Best price for the produce
Best price for the produce, but take up to 5 days to arrive because it comes from EU. If that doesn't worry you, definitely recommend 👌
July 9, 2026
Great service- everything arrived in…
Great service- everything arrived in good order and when expected, thank you.
July 8, 2026
The price and speedy delivery
The price and speedy delivery. I was completely satisfied. Thank you.
July 7, 2026
Unexpected delays and lack of clear…
Unexpected delays and lack of clear updatesI ordered a coffee machine from CaffeFrends on July 6th, based on the website's info stating the item was in stock with a 1-3 day delivery time. Unfortunately, it has been almost two weeks and the tracking still shows the package in transit between Lithuania and the UK.I contacted customer service today, but they could only tell me that they need to check with their logistics team, without giving a clear update or solution. Because of this delay, I have opened a dispute through PayPal to request a refund. I hope the customer support team will handle this situation properly.
July 17, 2026
Unprompted review
Reply from Coffee Friend
Thank you for your feedback.
We sincerely apologise for the delay and for the lack of clear communication during the delivery process. We can confirm that the order was successfully delivered yesterday.
We are sorry for the inconvenience caused and appreciate your patience while the shipment was in transit.
Emilia
Fantastic price
Fantastic price, next day delivery, and rapid follow up when it transpired instructions leaflet was in Baltic languages; they emailed an English set (not available online) next day.
July 7, 2026
this coffee frother is really good now…
this coffee frother is really good now able to be my oen barista great value and easy to use. the cold milk frothing is really useful.
July 7, 2026
I am very happy with my experiences…
I am very happy with my experiences with Coffee Friend. I purchased both a Siemens bean to cup machine (excellent price) and 3kg of coffee beans.
I would have given five stars but the machine had a European plug on it with a big clumpy adaptor on a quite short cable. My husband replaced the whole cable he cut from our previous machine, so all is well although he has likely lost any guarantee through doing this. There is a good choice of beans on the site which I will be using to keep us stocked up. Delivery very good, very well packaged.
Now enjoying excellent coffee again.
July 6, 2026
Great kettle
This kettle has genuinely changed my coffee game, I used to have a stove top gooseneck kettle but even that was a guess game at times. Being able to get the exact temperature you need to extract your coffee is superb. It does exactly what you need. Delivered faster than expected as well.
July 6, 2026
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