We ordered a coffee machine at a very competitive price. The machine is exactly what we hoped for and works perfectly. It would have been 5 stars but the communication was lacking as it was longer del... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am very happy with my experiences with Coffee Friend. I purchased both a Siemens bean to cup machine (excellent price) and 3kg of coffee beans. I would have given five stars but the machine had a... See more
Purchased machine and coffee through website. Speedy delivery on the machine. Perfect service thank you. However have received at least 50 marketing emails in past 3 weeks, some days getting 3 or 4 em... See more
Company replied
This kettle has genuinely changed my coffee game, I used to have a stove top gooseneck kettle but even that was a guess game at times. Being able to get the exact temperature you need to extract your... See more
Company details
About Coffee Friend
Written by the company
Coffee Friend is an international omnichannel retailer of coffee and coffee machines, operating in Europe under a variety of names in different local markets. We focus on an extraordinary sales experience and high-quality production.
Working hours: (Mon-Fri 8AM-5PM)
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Contact info
166 College Road, HA1 1BH, Harrow, United Kingdom
- 01202029699
- hello@coffeefriend.co.uk
- www.coffeefriend.co.uk
4.1
Great
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 1 week
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Prompt delivery of products as described
May 22, 2026
Ordered German Tschibo Coffe
Ordered German Tschibo Coffe! It arrived on time so we started to drink it.
August 4, 2025
Coffee Friend was the only company to…
Coffee Friend was the only company to have mugs in the exact colour and design I wanted.
They arrived very quickly and very well packaged.
Communication was excellent.
The mugs were perfect so much so that I ordered more.
Great company
August 3, 2025
Great shop
Well packaged, dispatched quickly and very decent pricing compared to the main retailer - very happy with the experience so far!
May 20, 2026
very prompt delivery and great product
very prompt delivery and great product, can’t complain
May 20, 2026
Delivery was a good experience…
Delivery was a good experience delivered on time. Price was good. I have given 5 even though I haven’t used it as it’s got a new kitchen
April 21, 2026
Administration fee
They have started adding an 'administration fee' to online orders below £18. Maybe they'd rather sell coffee machines than actual coffee..
May 29, 2026
Unprompted review
Reply from Coffee Friend
Thank you for your feedback.
We understand your concern. The administration fee on smaller orders helps cover part of the handling, packaging, and processing costs involved in preparing each parcel.
We truly value all our customers, whether they order coffee, accessories, or coffee machines, and your feedback will be shared with the relevant team for review.
Emilia
Good price and plenty of email…
Good price and plenty of email communication, order arrived on date promised. But maxhince came fitted with European two pin plug and although an attachment was provided I would prefer it to be factory fitted with British plug. Also instruction booklet had about 20 languages but English was not one of them which was also a bit of a surprise.
May 18, 2026
Reply from Coffee Friend
Thank you for your feedback.
We’re pleased to hear that you were happy with the price, communication, and delivery. We’re sorry, that English instruction manual was not included in the box.
We have now sent the English manual to your email address. Please accept our apologies for the inconvenience caused, and should you need any further assistance, we’ll be happy to help.
Emilia
I have ordered from here before without…
I have ordered from here before without any problems however, this time the delivery process wasn’t great. I never received my parcel which was a bdy gift and according to the tracking it had been attempted. After speaking to customer service they were able to confirm that it wasn’t attempted but no door number was added to the address when being dispatched. Unfortunately, due to the opening times of my local post office collection wasn’t an option. Therefore, I never did receive my parcel and waiting on a refund. Customer service was helpful as best they could but at the end of the day I never received my husbands birthday present. Would I order again? Not sure
May 18, 2026
Reply from Coffee Friend
Thank you for taking the time to share your experience.
We are very sorry that your order did not reach you, especially as it was intended as a birthday gift. This is certainly not the experience we want for our customers, and we completely understand your disappointment.
We’re glad our customer service team was able to assist, and we can confirm that your refund has been issued. Your feedback will also be shared with the relevant team so we can review what happened and help prevent similar issues in the future.
We truly hope to have the opportunity to provide you with a much better experience next time.
Emilia
Great product, good price and quick delivery
Good price and quick delivery and easy to contact by phone with a query which was quickly answered. Very happy with the item ordered.
Have received a lot of post order emails though with special offers etc so may need to unsubscribe!
May 17, 2026
Reply from Coffee Friend
We are pleased to hear that you are satisfied with the price, fast delivery, and our customer service, and that your query was answered quickly.
We also appreciate your note regarding the post-order emails. We understand that receiving multiple promotional messages can be inconvenient, and you may unsubscribe from these at any time using the link provided in the emails.
We are glad you are happy with your purchase and hope to serve you again in the future.
Great company to use
Great company to use, easy website and so much choice for coffee lovers.
May 16, 2026
Ordering & delivery good but serial number not recognised by manufacturer
The site was well laid out, the different offers and options clear. The ordering process was simple and price was very competitive. Coffee machine arrived well packaged and communication before and during delivery was good.
Whats not so great is than NONE of the barcodes/serial numbers on the packaging or machine are recognised by the manufacturer and so I can't register it!
May 16, 2026
Reply from Coffee Friend
Thank you for your kind feedback — we’re pleased to hear that you were happy with the website, ordering process, pricing, packaging, and delivery communication.
Regarding the product registration, please note that your coffee machine is covered by a 24-month warranty. If you need any support with the warranty or have any concerns regarding the registration, please do not hesitate to get in touch with us — we’ll be happy to assist.
Emilia
Great customer service
Great product and when i had issues with some items they were quickly resolved. thanks!
May 26, 2025
Great follow up[ customer service
Very helpful customer service and ongoing product support.
May 15, 2026
We had an issue with the first item…
We had an issue with the first item ordered but i contacted voffee friend and they sorted put a replacent strsight away , great service !!
May 12, 2026
Nothing went right
Nothing went right, I did not complete my purchase, not because I didn't have funds. Purchasing from the US for a wedding gift in the UK did not work.
May 12, 2026
Reply from Coffee Friend
Thank you for your feedback. We are sorry to hear that you were unable to complete your purchase.
Unfortunately, we are unable to accept checks as a payment method. However, we did offer you alternative payment options that could be used to complete the order.
We regret that the purchasing process did not work out as expected and apologise for any inconvenience caused.
Kind regards,
Emilia
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