Coffeelink Reviews 6,598

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 191 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the coffee products, often noting the fresh roasting, rich flavors, and absence of bitterness. Many appreciate the wide selection of beans and roasts, catering to diverse preferences, and the option to have coffee ground to their specific brewing needs. The service is frequently highlighted for its efficiency, with orders processed quickly and delivered promptly, often with tracking. Reviewers also find the pricing reasonable, especially considering the quality and the availability of subscription services with free delivery. However, some customers also noted occasional issues with product quality, describing coffee that tasted rancid or burnt, or arrived in damaged packaging. A few other people also felt that the quality of taste wasn't as good as it used to be, leading to disappointment. There were also instances of incorrect orders being sent and delays in delivery, with one reviewer mentioning a moldy smell in unroasted beans.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the great selection and variety of... See more

Quality

People report positive experiences with quality, with many reviewers praising the excellent and consistent... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising its speed and efficiency.... See more

Service

Customers consistently note positive experiences with service, often describing it as excellent, superb, and... See more

Price

Clients share positive opinions on price, consistently finding them to be competitive, reasonable, and great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I meet many bland people during my travels so was really pleased to be greeted by the smiling and genuinely friendly young chap at CoffeeLink within Bury St Edmunds railway station. Theo was po... See more

Company replied

Rated 5 out of 5 stars

Great company, great service and outstanding coffee ☕ actually reordered one of their bean varieties in a 1kg bag it was so good. I also love the card they give with more information about the origin... See more

Company replied

Rated 5 out of 5 stars

Coffee products are great as usual.The real test for me is how satisfactorily problems arising are resolved. I can say that on the two recent such occasions, because of my mistakes in ordering, staff... See more

Company replied

Rated 5 out of 5 stars

Lots of choice and reasonably priced with quick delivery even without opting for next day delivery. I opt for coffee beans but it’s good that you can receive ground coffee suitable for your type of... See more

Company replied


Company details

  1. Coffee Roasters
  2. Coffee Store
  3. Coffee Wholesaler
  4. Countertop Store
  5. Espresso Bar

Written by the company

Suffolk Roasted Single Origin Ethically Grown Coffee. Buy coffee and coffee equipment, find out about the brewing of coffee and coffee growers. Trade & Cafes. Here at Coffeelink, we are passionate coffee drinkers and mad about our 100% Arabica hand roasted coffees, consisting of over 47 single origins. We are a privately owned family business, with a real passion for good quality coffee. So much so, we ensure our hand roasted single origin coffees are expertly slowly roasted to our own very precise and exacting standard, (or even our customer’s too)! Since Coffeelink was born our passion and mission has been very simple. To share the joy of trying as many different origin coffees as possible. To learn about our customer's coffee palate on what ‘really’ good quality coffee should ‘truly’ taste like! We want everyone to be able to enjoy our coffee, whether it is for home, office or trade use! Please feel free to visit our website and browse through our great variety of coffees at: https://coffeelink.com/ Alternatively, get in touch with us and we would be happy to help you find the coffee you will want to start your day with from now on!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Non-existent customer service


I've been a Coffeelink customer ordering the same green beans for over a year now for home roasting. The beans in my last order were totally different looking so I contacted Coffeelink with photos. They asked me to return the order which I did at my own cost. Now three weeks and two emails later there's been no reply and nothing has happened. This very poor customer service indeed.

Going through the reviews here I notice that Coffeelink usually pays for returns on defective products but not in this case.

March 17, 2025
Unprompted review
Coffeelink logo

Reply from Coffeelink

"We sincerely apologize for the inconvenience. We've found a solution regarding your order and hope you enjoy your next cup of coffee. 😊"

Rated 5 out of 5 stars

Great coffee

Great coffee, customer service and regular discounts. A few colleagues and I at work all chip in regularly to keep our cupboard stocked, and I've even started buying it for when I'm home as I enjoy it so much.

March 21, 2025
Coffeelink logo

Reply from Coffeelink

Thank you for your loyal feedback, enjoy your brew:)

Rated 2 out of 5 stars

Used to be great

Used to be great. Not anymore. Save your money.

March 15, 2025
Unprompted review
Coffeelink logo

Reply from Coffeelink

We are sorry the quality is not what you expected. Please contact us directly at info@coffeelink.com and I'm sure we can find a solution.

Rated 5 out of 5 stars

The GOAT?

Coffeelink are great - their combination of quality, price, consistency and fast delivery is unmatched, and I have bought from many UK roasters over the years.
I'm just going through my second Kg of the Premium Espreso blend. Pulled on my lever machine it was one of the best espresso blends I've ever had. On my Stilosa it's a little more robust (via a flat 15 bar extraction), but still deliciously rich and almost fluffy in body. I'm yet to fully explore their lighter roasts or single origins, although their Guatemala that I have tried gives me confidence that they'll be equally impressive. Bravo!

February 25, 2025
Coffeelink logo

Reply from Coffeelink

Your satisfaction is our priority. Thank you!

Rated 5 out of 5 stars

Amazing coffees

Amazing coffees, amazing service, keep buying their top coffee range

February 25, 2025
Coffeelink logo

Reply from Coffeelink

Thank you for the kind words! Enjoy your brew!

Rated 5 out of 5 stars

Lovely coffees

Working my way through the coffees and all excellent full of flavour.

February 24, 2025
Coffeelink logo

Reply from Coffeelink

Thank you for the kind words! Enjoy your brew!

Rated 5 out of 5 stars

Excellent coffee

Excellent coffee, great service

February 26, 2025
Coffeelink logo

Reply from Coffeelink

Thank you for the kind words! Enjoy your brew!

Rated 5 out of 5 stars

Always great service

Always great service. You have to catch one of their offers and then I can afford to use them regularly

February 26, 2025
Coffeelink logo

Reply from Coffeelink

Thank you for the kind words! Enjoy your brew!

Rated 5 out of 5 stars

Superb Coffee!

Tried two of the three packs ordered and the coffee is amazing. I've even bought a high end grinder and can't wait to explore more varieties. They are also supplied with taster cards!

February 25, 2025
Coffeelink logo

Reply from Coffeelink

Thank you for the kind words! Enjoy your brew!

Rated 5 out of 5 stars

Really excellent coffee

Really excellent coffee at affordable prices old brown java is my favorite morning coffee and the jamaican blue mountain is single origin and superb. I can genuinely recommend Coffeelink

February 25, 2025
Coffeelink logo

Reply from Coffeelink

Thank you for the kind words! Enjoy your brew!

Rated 5 out of 5 stars

Delicious top quality coffee beans

Delicious top quality coffee beans, very efficient service, website seems to be improved every time I use it, good value, haven't bought coffee anywhere else for several years now.

February 24, 2025
Coffeelink logo

Reply from Coffeelink

Thank you for your kind words, we appreciate to deliver a good service to our customers

Rated 5 out of 5 stars

Excellent coffee freshly roasted

Excellent coffee delivered within 4 days and freshly roasted, the smell on opening the bags is awesome. We have had a few different types, so far the Blue Mountain has surpassed all others 😀

February 20, 2025
Coffeelink logo

Reply from Coffeelink

Thank you for the kind words! Enjoy your brew!

Rated 5 out of 5 stars

Smashing coffee suppliers

Smashing coffee suppliers, great range and great prices.

February 23, 2025
Coffeelink logo

Reply from Coffeelink

Thank you for your 5 star review! We appreciate your feedback!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look