Coffeelink Reviews 6,595

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 191 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the coffee products, often noting the fresh roasting, rich flavors, and absence of bitterness. Many appreciate the wide selection of beans and roasts, catering to diverse preferences, and the option to have coffee ground to their specific brewing needs. The service is frequently highlighted for its efficiency, with orders processed quickly and delivered promptly, often with tracking. Reviewers also find the pricing reasonable, especially considering the quality and the availability of subscription services with free delivery. However, some customers also noted occasional issues with product quality, describing coffee that tasted rancid or burnt, or arrived in damaged packaging. A few other people also felt that the quality of taste wasn't as good as it used to be, leading to disappointment. There were also instances of incorrect orders being sent and delays in delivery, with one reviewer mentioning a moldy smell in unroasted beans.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the great selection and variety of... See more

Quality

People report positive experiences with quality, with many reviewers praising the excellent and consistent... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising its speed and efficiency.... See more

Service

Customers consistently note positive experiences with service, often describing it as excellent, superb, and... See more

Price

Clients share positive opinions on price, consistently finding them to be competitive, reasonable, and great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I meet many bland people during my travels so was really pleased to be greeted by the smiling and genuinely friendly young chap at CoffeeLink within Bury St Edmunds railway station. Theo was po... See more

Company replied

Rated 5 out of 5 stars

Great company, great service and outstanding coffee ☕ actually reordered one of their bean varieties in a 1kg bag it was so good. I also love the card they give with more information about the origin... See more

Company replied

Rated 5 out of 5 stars

Coffee products are great as usual.The real test for me is how satisfactorily problems arising are resolved. I can say that on the two recent such occasions, because of my mistakes in ordering, staff... See more

Company replied

Rated 5 out of 5 stars

Lots of choice and reasonably priced with quick delivery even without opting for next day delivery. I opt for coffee beans but it’s good that you can receive ground coffee suitable for your type of... See more

Company replied


Company details

  1. Coffee Roasters
  2. Coffee Store
  3. Coffee Wholesaler
  4. Countertop Store
  5. Espresso Bar

Written by the company

Suffolk Roasted Single Origin Ethically Grown Coffee. Buy coffee and coffee equipment, find out about the brewing of coffee and coffee growers. Trade & Cafes. Here at Coffeelink, we are passionate coffee drinkers and mad about our 100% Arabica hand roasted coffees, consisting of over 47 single origins. We are a privately owned family business, with a real passion for good quality coffee. So much so, we ensure our hand roasted single origin coffees are expertly slowly roasted to our own very precise and exacting standard, (or even our customer’s too)! Since Coffeelink was born our passion and mission has been very simple. To share the joy of trying as many different origin coffees as possible. To learn about our customer's coffee palate on what ‘really’ good quality coffee should ‘truly’ taste like! We want everyone to be able to enjoy our coffee, whether it is for home, office or trade use! Please feel free to visit our website and browse through our great variety of coffees at: https://coffeelink.com/ Alternatively, get in touch with us and we would be happy to help you find the coffee you will want to start your day with from now on!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

7K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

The right blend at the right price

Coffee link always offer the blends that I prefer, I love African coffee, especially Ethiopian. Price is competitive and delivery is always prompt and traceable.

January 31, 2026
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Reply from Coffeelink

Thank you for your feedback.
Enjoy your brew:)

Rated 5 out of 5 stars

Outstanding coffee.

Coffeelink supply lovely coffee. I like the fact their coffee is produced and packaged in the UK. I order for personal use only so small quantity orders, but I feel my orders are handled with the same dedication and efficiency as they would be for big coffee houses. I will be ordering regularly.

January 31, 2026
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Reply from Coffeelink

Thank you for your feedback.
Enjoy your brew:)

Rated 5 out of 5 stars

As I have a regular monthly supply I…

As I have a regular monthly supply I believe coffeelink is the very best, there coffee is so full of flavour and always arrives on time so I can start my day on a high note

February 2, 2026
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Reply from Coffeelink

Thank you for your feedback.
Enjoy your brew:)

Rated 5 out of 5 stars

I use a subscription to buy coffee

I use a subscription to buy coffee. Delivery is always on time, and everything is packaged neatly. Excellent coffee, great taste, I've been using it for years.

February 3, 2026
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Reply from Coffeelink

Thank you for your feedback.
Enjoy your brew:)

Rated 1 out of 5 stars

Poor Quality Coffee, badly roasted in flimsy packaging.

I honestly can't understand where the positive ratings are coming from here. At best I have had one order of disappointing coffee and at worst, my most recent order was an undrinkable rip off.

I ordered 3 coffees with the lightest roast available in a larger quantity - this one turned up in a split bag with beans all over the box. I tried contacting them to see if they would send me a small bag as a replacement (because I didn't think the damage was intentional and waned to compromise) but, after asking for photo of the bag there was no further contact.
I tried to rescue the beans by immediately transferring to a sealed container but could barely make the coffee drinkable, no matter how it was brewed.

Next I opened the "Columbian Geisha" which could really be anything as it was burnt to a crisp.

I have one more to go but I'm really not looking forward to it.

On the surface these seem like a reasonably priced speciality roaster, but upon reflection, the coffee is actually overpriced - given the quality of the product.

I wouldn't order from this lot again and would advise giving them a wide birth. There are plenty other roasters out there with better coffee at similar price points.

January 28, 2026
Rated 5 out of 5 stars

Perfect as always

My bean subscription arrives when it should, the price is good and the coffee is excellent and consistent. No shocks or horrors - just really nice coffee and no hassle.

February 2, 2026
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Reply from Coffeelink

Thank you for your feedback.
Enjoy your brew:)

Rated 5 out of 5 stars

Outstanding

Every order I have made has turned up quickly, and correct. All the coffees I've tried are wonderful. Although I have found some favourites. I will always be ordering my coffee from coffeelink. I usually order a reasonable amount to last a few months. Which works perfectly for me.

January 31, 2026
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Reply from Coffeelink

Thank you for your feedback.
Enjoy your brew:)

Rated 5 out of 5 stars

Super coffee

Super coffee. Lots to try. Favourite is Colombian Huila. Great price. Subscription makes things really easy.

January 30, 2026
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Reply from Coffeelink

Thank you for your feedback.
Enjoy your brew:)

Rated 5 out of 5 stars

Damn fine coffee, and hot.

All our dealings with Coffeelink have been positive. They're responsive, careful and helpful - oh, and they roast great coffee, too.

January 26, 2026
Coffeelink logo

Reply from Coffeelink

Thank you for your feedback.
Enjoy your brew:)

Rated 5 out of 5 stars

Love the coffee

Love the coffee. Even better when flash offers are available

January 26, 2026
Coffeelink logo

Reply from Coffeelink

Thank you for your feedback.
Enjoy your brew:)

Rated 5 out of 5 stars

Hi there I have recently purchased a…

Hi there I have recently purchased a Ninja Lix Premier coffee machine it’s absolutely superb. I’m have had coffees from you before and I have always liked your coffee. I just bought some

January 12, 2026
Unprompted review
Coffeelink logo

Reply from Coffeelink

Thank you for your feedback.
Enjoy your brew:)

Rated 5 out of 5 stars

Really great service

I meet many bland people during my travels so was really pleased to be greeted by the smiling and genuinely friendly young chap at CoffeeLink within Bury St Edmunds railway station.

Theo was polite, engaged, efficient and communicative... traits often missing these days.

It was so nice to meet another person happy in their day.

Thanks Theo, keep on being you!

December 30, 2025
Unprompted review
Coffeelink logo

Reply from Coffeelink

Thank you for your feedback.
Enjoy your brew:)

Rated 5 out of 5 stars

Great value and super quick delivery

Great value and super quick delivery. Ordered two cans of chocolate powder and they arrived nicely packed in a box. Very happy with the service and would order again.

December 9, 2025
Coffeelink logo

Reply from Coffeelink

Thank you for your feedback.
Enjoy your brew:)

Rated 3 out of 5 stars

Not great customer service. Read the T&C folks.

Had brought from Coffeelink several times before and without issue (hence 3 stars not 1 or 2). This time around the coffee tasted so bad, I actually thought the milk had gone off. Several attempts later and I realised that the beans, once ground, smelled as well as tasted awful. It seems, unfortunately, that Coffeelink need to be informed within 48 hours that there is an issue (I'd brought 2 varieties and didn't try the second batch immediately) and then need the entire faulty bag returned - at my expense (why not just a sample?) Oh well, lesson learnt. Won't be using the company again.

December 12, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service 10/10

Excellent service, highly recommend this seller swift dispatch, item as described, very happy, Great quality coffee Colombia Supremo Noble (Oro De Suarez) good value ,many thanks.

October 3, 2025
Unprompted review
Coffeelink logo

Reply from Coffeelink

Thank you for your feedback.
Enjoy your brew:)

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