Cohorted Reviews 1,108

TrustScore 3.5 out of 5

3.6

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Rated 2 out of 5 stars

I used to love the delivery of my Cohorted box, beautifully presented in a smart, sturdy box which exuded quality. The products now arrive thrown in a flimsier cheap cardboard flat pack box with eithe... See more

Rated 5 out of 5 stars

Absolutely awful, the last 6 months terrible awful packaging cheap products each month I give you another chance I have not even received this months and it the 10 th of April. I use to look forward... See more

Rated 5 out of 5 stars

Lovely website to visit & peruse, if you are interested in beauty boxes. I initially purchased the "mystery box" & found it so good I then ordered 2 others, letterbox & another themed one. The item... See more

Rated 3 out of 5 stars

Products are getting repetitive which is a shame as they are quality but you don’t want the same things again and again

Company details

  1. Cosmetics Store

Written by the company

Cohorted brings the magic of product discovery to your door with our luxury beauty box edits. We connect everyday beauty lovers to leading luxury beauty brands that you can fall in love with and use time and time again. From our No1 luxury monthly subscription beauty box, to our Limited Edition curations, our in-house beauty experts promise to bring you only the very best products on the market.


Contact info

3.6

Average

TrustScore 3.5 out of 5

1K reviews

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Replied to 22% of negative reviews

Typically replies within 2 weeks

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Rated 4 out of 5 stars

In general I prefer the single brand…

In general I prefer the single brand boxes but the October Think Pink box had some great items. That hand soap was amazing and I always like the Pixi Glow Tonic. It wasn't my favorite month, but still well worth the price.

November 1, 2023
Unprompted review
Rated 5 out of 5 stars

Fabulous! Really impressed!

Came across Cohorted at a show. Couldnt believe the box of products on offer and the price. Had to go back and buy another couple of boxes for Xmas gifts!! Fabulous! Really impressed!

November 30, 2022
Unprompted review
Rated 5 out of 5 stars

I absolutely love Cohorted

I absolutely love Cohorted. I’ve only purchased two boxes so far but I’m very pleased with them. They last ages and the items are perfect for my skin and purpose. The packaging is lovely and compact. Arrives within a timely manner.
I can’t wait to try another box soon.

August 24, 2023
Unprompted review
Rated 5 out of 5 stars

Great first experience!

I have ordered for the first time a month ago and it happened to do a second order. Everything went really smoothly. The shopping was super clear and i have to admit that it was the most economic delivery fee and had no issues. The two orders were great value for money and i had really enjoyed them! Will be ordering again!

September 30, 2023
Unprompted review
Rated 5 out of 5 stars

Estée Lauder is a great serum glowing soft skin

Estée Lauder is a great serum ageing skin just instantly makes skin glow feeling soft helps with fine lines and glowing skin wake up with a glow in the morning highly recommend

October 3, 2023
Unprompted review
Cohorted logo

Reply from Cohorted

Hi Sharon,

I'm delighted to hear that you're enjoying this product. We kindly request that you update your reference number to "prize winner" as that's how you received the Estee Lauder item. This particular product isn't included in any of our curations.

Rated 5 out of 5 stars

Excited for this year‘s advent calendar

I have ordered the 12 day advent calendar. It’s not due to be dispatched until 10th November so can’t comment on the content just yet but I don’t need to. I know it will be just perfect and exactly what I’m expecting. I mean all you have to do is look through the website and read through other reviews. So really looking forward to receiving my calendar and going from there for 2024 🌟

October 7, 2023
Unprompted review
Rated 1 out of 5 stars

No care for loyal customers

Disappointing treatment of a longterm customer. I had opted in for a box and was excited to receive it. For some reason the payment didn’t go through but they said they will try again, fast forward they have successfully managed to charge me for next month whilst then refusing to send out the previous box I opted in for. Their response was for me to pay £50 rather than the £39 the subscribers pay and to purchase it with the rest of the general public rather than be sent it as a loyal subscriber. Even this response I had to argue my case for! Communication is really poor and doesn’t make you feel valued at all. I’ve had communications with other luxury brands such as Charlotte tilbury and the experience was much better. I would not say this company is a luxury brand. Just luxury products. The box content can be good but for the lack of genuine customer service and interest in loyal customers I will be looking to subscribe elsewhere. Really disappointing how my issue was handled or should I say how it has been ignored.

September 14, 2023
Unprompted review
Rated 5 out of 5 stars

I adore the Cohorted Boxes

I adore the Cohorted Boxes. They a high end decadence, at affordable prices.
The boxes are always solid, which I keep for posting gifts to my son abroad, or give to friends to store things in. Everyone loves a good box hehe.
The products are always good, full sizes and are a beautiful, and varied, array of the months series. It helps me build up an amazing collection. Items I normally want but don't get, due to the high prices.
My overall complexion is amazing since starting too, as I'm only using proven results products.
The items come with an information leaflet and you get a qr for the magazine.
I advise anyone who loves beauty care to sign up!

August 18, 2023
Unprompted review
Rated 5 out of 5 stars

Had my first box delivered this week

Had my first box delivered this week, and was absolutely over the moon!! I had the whole Colour Wow set in my basket on another website as was waiting until pay day to purchase as my basket was almost £200, and then to open my first Cohorted box and to find the whole Colour Wow set for £39!!! Well, I was absolutely shell shocked. Counting down the days until my next box!!

September 4, 2023
Unprompted review
Rated 2 out of 5 stars

let down

used this company years ago and it used to be amazing! signed up again in august and payment made and we are now in sept and they’ve took two payments and i’ve still not had one box! i’ve emailed and tweeted many many time but nobody ever gets back to me! i’ve now paused my subscription until someone can get back to me. i bet i don’t get my free gift either judging by the service so far but i will update if i ever receive anything

August 29, 2023
Unprompted review
Cohorted logo

Reply from Cohorted

Hi Aisling,

Thank you for your review.

I am very sorry you feel this way.

Upon looking into this I can see that you sent your email in on the 9th of September due to this being a Saturday, one our customer service agents replied to your email on the 12th as we are not open over the weekends and resolved the issue for you.

If this is not the case, could you please send an email to customerservice@cohorted.co.uk and we will look further into this for you.

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