Coinberry has no compliance or customer service. You can only contact by email. They are slow to respond and don’t provide any account information when requested. This platform is used by many scammer... See more
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See what reviewers are saying
Don't expect to withraw crypto or deposit fiat without issues. I have to wait a day to several days for Coinberry to clear my request. I have contacted their office several times to clarify wh... See more
Communication is difficult at times. I do not like withdrawal fees and can only withdrawal particular crypto. Need to upgrade graphing to be more accurate and interactive. I have been locked out of my... See more
Company replied
Following a supposed scheduled platform update, all access to my assets has been lost. They sent an email to reset password but once the password has been changed, I still can’t access my account. Thi... See more
Company details
Written by the company
Coinberry is a Toronto-based start-up focused on blockchain and digital currency solutions for the consumer and enterprise markets. Buy Bitcoin instantly in Canada with Coinberry, the only FINTRAC registered & PIPEDA compliant crypto trading platform trusted by the Canadian Government.
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2.2
Poor
842 reviews
Hasn’t replied to negative reviews
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Cold wallet storage
I would like to know if there is a way to use a cold wallet? I have a large amount of crypto. I could get hacked and someone could steal my crypto.
August 9, 2021
Unprompted review
More Crypto Deposits!
I love everything about the site and the services you provide. However one major downfall is that I cannot deposit other cryptos into coinberry. I have a lot of ADA in another exchange and I would love to hold and stake with you guys instead!
August 9, 2021
Unprompted review
Reply from Coinberry
Hi there, Thank you for leaving us a wonderful review! We are continuously working on a solution that will enable full service for all the tokens on the platform. Please do not hesitate to contact us at support@coinberry.com if you have any concerns. We would be happy to help.
Kind regards, The Coinberry Team
I've been happy with Coinberry up until now, but not anymore
I'm trying to withdraw some LTC but the status of my order is still 'processing' more than 48 hours after I've placed the order. They say they process orders in 15 minutes up to 24 hours. I'll wait one more day, then good bye Coinberry.
***Update: I just got the transfer shortly after this review went live. Hopefully it was just a blip. Coinberry, you can do better.
August 6, 2021
Unprompted review
Fast and prompt reply to issue I was…
Fast and prompt reply to issue I was having. Fixed it with easy instructions!
August 6, 2021
Unprompted review
Reply from Coinberry
Thank you so much for taking the time to leave us this amazing review, Jace. We’re glad to hear that the quality of our product matched your expectations. Please do not hesitate to contact us at support@coinberry.com if you have concerns.
Sincerely, The Coinberry Team
Best Crypto platform
Best Crypto platform. Makes depositing and withdrawing very straightforward. Their e-transfer is instant, and their limits are clear and fair.
July 17, 2021
Unprompted review
Reply from Coinberry
Thank you so much for taking the time to leave us this amazing review, Sami. We’re glad to hear that the quality of our product matched your expectations. Please do not hesitate to contact us at support@coinberry.com if you have concerns.
Sincerely, The Coinberry Team
I have no idea about investing I feel a…
I have no idea about investing I feel a lot better knowing that your company is here to help me anytime that I need it
July 15, 2021
Unprompted review
Reply from Coinberry
Thank you so much for taking the time to leave us this amazing review,Patrick. We’re glad to hear that the quality of our product matched your expectations. Please do not hesitate to contact us at support@coinberry.com if you have concerns.
Sincerely, The Coinberry Team
Despite Coinberry being very new
Despite Coinberry being very new, I can see it being one of the best exchanges in the country. I like the the fact that they offer a referral bonus when you introduce others to their network.
July 12, 2021
Unprompted review
Reply from Coinberry
Hi Darren, We appreciate your feedback. We will this with our development team and our executive team. Should you require further assistance, please don’t hesitate to send us a message via support@coinberry.com. We would be happy to help.
Sincerely, The Coinberry Team
Not being able to withdraw my own keys…
Not being able to withdraw my own keys made me feel worse then the banking system. Will not recommend to anyone, there is better exchange in Canada who are cheaper and let you do whatever you want with your keys.
July 11, 2021
Unprompted review
Reply from Coinberry
Dear Daniel, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future. Could you write to us at support@coinberry.com with more details of your issue? We'd love to help you troubleshoot.
Sincerely, The Coinberry Team
I trasferred ethereum from Binace on…
I trasferred ethereum from Binace on June 9th and haven't received it in my Coinberry yet. When I contacted customer service, they just give 7-10 days follow up time. Very disappointed!
July 8, 2021
Unprompted review
Reply from Coinberry
Hi Sarah, Thank you for bringing this to our attention. We apologize that your experience was not up to standards. The issue may be that we only support ETH that is sent through ERC-20. If so, please note that our technical team is working on this, so the funds can be added to your account. In the meantime, we've made sure to have our support team follow up with you, and you should be receiving an email from us with more details so we can get this resolved for you. We would be happy to help.
Sincerely, The Coinberry Team
I've had coinberry for a while now and it socks now
I've had coinberry for a while now. Here is my honest review the transaction fee is alittle high but its OK nothing serious however they offer a increased speed in processing when you do a bunch of kyc such as link bank account send ID all this other stuff. It's all b.s. ever single transaction I've had takes over 1 buissness day. It was supposed to be 15 min-4hours however it's not! I'm no5 making a huge transaction either. I've contacted support about this NUMEROUS times and they always tell me wait a day, wait a day wait a day but after waiting each time am extra day or so it changes the market value. Does coinberry offer anything for the delay NO all it does is tell me to send an email for waisting my time.
Before I would recommend this service but now it's a waste if time. I'd go somewhere else since the processing is so slow.
AND I SWEAR TO GOD IF YOU ASK NE TO CONTACT SUPPORT I ALREADY HAVE TBEY TOLD ME TO WAIT 24-48 HRS I HAVE INSTANT ACCOUNT WITHDRAWAL BUT THAT APPARENTLY NEANS NOTHING
THIS IS REGARDING ORDER #a090c5dd
July 8, 2021
Unprompted review
Reply from Coinberry
Hi there, Thank you for your review. We’re sorry to hear you had such a frustrating experience, but we really appreciate you bringing this issue to our attention. Could you kindly share with us your email address associated with your Coinberry account as well as your ticket/case # via social media private message? We are looking forward to hearing from you.
Sincerely, The Coinberry Team
Reply from Coinberry
Thank you so much for taking the time to leave us this amazing review. We’re glad to hear that the quality of our product matched your expectations. Please do not hesitate to contact us at support@coinberry.com if you have concerns.
Sincerely, The Coinberry Team
VERY HAPPY
Coinberry is easy to use - customer service is great - I like the way they operate.
July 6, 2021
Unprompted review
Reply from Coinberry
Hi there, thanks for leaving us a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day! Please do not hesitate to contact us at support@coinberry.com if you have concerns.
Sincerely, The Coinberry Team
The lack of the ability to send funds…
The lack of the ability to send funds to other people and/or wallets is frustrating and is something I would like to see incorporated
July 3, 2021
Unprompted review
Reply from Coinberry
Hi Jacob, thanks for sharing your feedback! We will share this with our development team and our executive team. Should you require further assistance, please don’t hesitate to send us a message via support@coinberry.com. We would be happy to help. Sincerely, The Coinberry Team
would be really great if one could…
would be really great if one could trade doge on your platform
July 3, 2021
Unprompted review
Reply from Coinberry
Hi Richard, We appreciate your feedback. We will this with our development team and our executive team. Should you require further assistance, please don’t hesitate to send us a message via support@coinberry.com. We would be happy to help. Sincerely, The Coinberry Team
Very easy to use especially when your…
Very easy to use especially when your new to crypto doing it for the first time which was the case with me..
July 3, 2021
Unprompted review
Reply from Coinberry
Dear Coinberry Customer, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Please do not hesitate to contact us at support@coinberry.com if you have concerns.
Sincerely, The Coinberry Team
They take forever to get the account…
They take forever to get the account set up and trading fees are really high. Definitely wouldn’t recommend using this site.
July 3, 2021
Unprompted review
Reply from Coinberry
Dear Scott, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future. Could you write to us at support@coinberry.com with more details of your issue? We'd love to help you troubleshoot.
Sincerely, The Coinberry Team
I was pleased with the support for…
I was pleased with the support for quick response to my request
July 3, 2021
Unprompted review
Reply from Coinberry
Hi George, thanks for leaving us a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day! Please do not hesitate to contact us at support@coinberry.com if you have concerns.
Sincerely, The Coinberry Team
I have had no negative experiences…
I have had no negative experiences using Coinberry thus far. Adding funds to my account through etransfer has been fast and worked every-time. I have not tried to transfer money out of Coinberry yet. I would like to see some more coins added in the near future though.
July 2, 2021
Unprompted review
Reply from Coinberry
Hi Robert, thanks for leaving us a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day! Please do not hesitate to contact us at support@coinberry.com if you have concerns.
Sincerely, The Coinberry Team
I've been trying to make a withdrawal since about the middle of May, without any luck
I've been trying to make a withdrawal since about the first of May, without any luck. The original problem was because I changed my email address - which was corrected around the middle of May. I've made 9 or 10 withdrawal attempts, had lots of emails to and from Coinberry, but never an email with my withdrawal funds attached. Very frustrating!!
July 2, 2021
Unprompted review
Reply from Coinberry
Hi Doug, Thank you for bringing this to our attention. We’re sorry you had a bad experience. Rest assured that Coinberry has no intention of withholding your funds. Could you write to us at support@coinberry.com with more details of your issue? We'd love to help you get this sorted out.
Thank you, The Coinberry Team
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