colaley.com Reviews 451

TrustScore 1.5 out of 5

1.5

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Rated 1 out of 5 stars

Ordered the highland cows on 4th Sept kept getting tracking updates till it got to uk then they stopped,sent numerous emails then after six days got one back saying they couldn't find details they'll... See more

Rated 1 out of 5 stars

Same as others ordered early September, sent tracking emails. My parcel has been in transit from Edinburgh since early October. Reply’s from customer services say they are urging delivery company to p... See more

Rated 1 out of 5 stars

I am raging I have been caught out ordering from this company if it even exists. Have ordered 2 bras 9weeks ago still waiting . Like all other reviews keep sending emails and keep getting reply to b... See more

Rated 2 out of 5 stars

UPDATE: After repeated attempts at contacting customer service and initiating a PayPal money back request, the goods did eventually turn up, almost 2 months after ordering. Goods were OK quality,... See more

Company details

  1. Clothing Store

Written by the company

To help you Express Yourself.


Contact info

1.5

Bad

TrustScore 1.5 out of 5

451 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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1.5

All reviews

(451)

2 reviews in the last 12 months

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Rated 1 out of 5 stars

Terrible

Took 8 weeks to arrive, bras give no support so I want to return them but, surprise surprise, can't get anyone to respond to an email now! Shocker!

September 5, 2023
Unprompted review
Rated 1 out of 5 stars

I want to give minus 1 star

I want to give minus 1 star. 1is very generous. AVOID at all cost. Order on 2 September, received on 28 October, by that time I have already opened a claim with paypal, as the item was stuck in London for almost a month. As soon as you open case with paypal their customer service just tells you go via paypal we can't help any longer. Then I have advised paypal that I have received an item, but they are not communicating and it is not of wearable condition. Ordered two bras. So paypal advised me that they will refund me if I will send it back to them in china, and I have to provide tracking information. My order was £20, return to China is £19.30. Replied to paypal that this is not a satisfactory solution. Not expecting any refund anymore. Don't touch it with a stick, especially if you are paying via paypal, as there is apparently no gurantee at all. BTW, didn't have a choice to refuse delivery, as I was not home and the package was just left by the door.

November 16, 2023
Unprompted review
Rated 1 out of 5 stars

Ordered bras over 5 weeks ago

Ordered bras over 5 weeks ago. Tracking shows them as coming from USA and supposedly are now in Manchester where they've been for over a week. Got a feeling I'm never going to get them. So glad I paid by credit card as I may have to claim a refund through them.

November 14, 2023
Unprompted review
Rated 1 out of 5 stars

Never received my order and was given a…

Never received my order and was given a bs story when I tried to contact them, it’s a scam , never buy anything from Facebook marketplace, absolutely appalling and shameless , puts me off buying online full stop , bring back the high street , at least you knew what you were getting!

September 25, 2023
Unprompted review
Rated 1 out of 5 stars

Not fit for Purpose

I bought 2 bras that cost £20. They are not fit for purpose and they want me to pay for the postage back to China, before they will refund me. They have offered me £8 refund. Stay away from this company at all costs. Wish I had read reviews before buying and I wouldn't be out of pocket now

November 6, 2023
Unprompted review
Rated 1 out of 5 stars

Run away

I ordered bra, got it after 5 weeks. Bra pads totally damaged. The re is no customer service. I tried for a week now. After sending a pictures and asking for pads. The response is “ Sorry for what happened. We really tried our best to solve this for you.“ they DID NITHING to solve it.
Scam, be careful! Not recommended

November 13, 2023
Unprompted review
Rated 1 out of 5 stars

AVOID AVOID AVOID

Everyone is right on here. Its a scam. Still not received item. I got it with klarna as I didn't want to add card details thank goodness!
Avoid at all costs

Update
Absolute rubbish. Poor quality. I've been scammed. I am disgusted that Klarna allow these companies this payment service. I couldn't get my money back as it had to be returned in 7 days! To China! When it took 2 months to arrive here! Joke. Avoid at all costs

November 11, 2023
Unprompted review
Rated 1 out of 5 stars

AVOID

Scam company told be patient when I have been waiting almost 3 months absolutely disgusting company how are they still trading. Customer service are no help at all. I was more than patient AVOID THIS COMPANY.

August 30, 2023
Unprompted review
Rated 1 out of 5 stars

OMG avoid this company like the plague

OMG avoid this company like the plague. Ordered a bra on 30th september.Overcharged me in the first instance but refunded excess. Size 40/42. Waited 5 weeks for delivery. Came today measures 26 inches all round. Even with stretch wouldnt fit round my waist. No provision for return and extremely difficult contact. Dustbin it is then.

November 6, 2023
Unprompted review
Rated 1 out of 5 stars

AVOID

AVOID. My delivery took 6 weeks, I was constantly having fake links ect emailed to me. When they arrived, crap quality so sent back.
I paid through Klarna and they are demanding I pay them back as the company hasn't issues my refund or accepted I returned my items almost a month later of return.
Constantly emailing them asking where my refund is and just being ignored or sent instructions that don't work.
I wish I just kept and put in a draw for all the crap if had, least I'd be paying for something I actually had! DO NOT USE THIS CONPANY

August 10, 2023
Unprompted review
Rated 1 out of 5 stars

Wouldn't even give 1 star tbh.

Wouldn't even give 1 star tbh.. literally just received the item after 8weeks. I've had other items come quicker!
It fits around the rib cage , but around my breasts ..nope... Supposed to be my size ( even got measured up prior to ordering) and my left one keeps coming out. The padding insert is misshapen form being packaged so poorly and looks awful.. quality is awful.. I've had better quality from shein and temu. Off to PayPal to see about a refund! Not happy.

November 6, 2023
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY

DO NOT BUY - DO NOT BUY
Took over 2 months to be delivered. Quality is shocking and the size was completely wrong even when I went by the size guide. Tried to return and they said it would take ages and could I not gift them to someone else. Shocking customer service, product and a total waste if money. I will be gifting them to the trash can!+

November 6, 2023
Unprompted review
Rated 1 out of 5 stars

I can see I have had the same…

I can see I have had the same experience like most of the other reviews here. Ordered 2 bras beginning of September, just received after bugging them asking where my items are. Quality is far away from what they advertised. Apparently shipped from United States but I’m guessing this is untrue as well. Contacted them for a refund but I guess I will have to go through PayPal.

November 4, 2023
Unprompted review
Rated 1 out of 5 stars

Absolutely useless!

Absolutely useless! Ordered a bra on 1st September, finally arrived 4th November. Received tracking updates every 3 or 4 days until the 28th September, then nothing til I received a mystery tracking notification from Evri. Tracking number was completely different to the Coaley one, I just assumed it must be the bra as I wasn’t expecting anything else.

November 4, 2023
Unprompted review

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