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Coles Miller Solicitors LLP  Reviews 

1,564
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 136 reviews, reviewers overwhelmingly had a great experience with this company. Loyal customers frequently praise the friendly staff and knowledgeable solicitors for providing truly exceptional guidance through complicated legal processes like property purchases and thorough will writing. Consumers note that the dedicated team communicates very clearly, responds rapidly to inquiries, and ensures a completely smooth, reassuring user experience from start to finish. However, some reviewers were distinctly not happy, experiencing frustrating issues regarding unhelpful staff attitudes and occasional communication delays. Some customers also reported specific instances where initial professional advice felt disappointing or less supportive than expected during their initial consultations.

What people talk about most

Staff

Clients share profound appreciation for the staff, frequently highlighting their professional, knowledgeable,... See more

Service

Consumers find service to be exceptionally positive, praising the professional, efficient, and kind approach... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting efficient, polite, and professional... See more

User experience

Customers felt great satisfaction regarding the user experience, highlighting that representatives were... See more

Response time

Users describe satisfaction with response time, highlighting that reviewers consistently received prompt,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lianne was amazing and I'm so happy we chose her. She was efficient, courteous, answered all our questions and kept us in the loop at all times. We had complicated Land Registry issues with the the ho... See more

Company replied

Rated 5 out of 5 stars

We were fortunate to find Anna Taylor who was beyond outstanding. Super efficient, kind thoughtful and caring. Extremely thorough in her research. Unfortunately she had to deal with a couple of... See more

Company replied

Rated 5 out of 5 stars

Roger, Adele and the team at Poole dealt with our conveyancing. They made it straight forward, guiding us through all the paperwork and keeping us up to date with the process. Very professional, polit... See more

Company replied

Rated 5 out of 5 stars

Lianne and her team at Coles Miller did an excellent job on our sale and purchase. They always responded quickly and with thorough answers, kept us up to date with next steps. Everything was perfect... See more


Company details

  1. Conveyancer
  2. also in
  3. Debt Collecting
  4. Divorce Lawyer
  5. Employment Attorney
  6. Family Law Attorney
  7. Personal Injury Attorney

Written by the company

Coles Miller are leading Dorset solicitors with offices in Bournemouth, Poole, Broadstone, Christchurch, Wimborne. Contact us for expert legal advice. Services for You PERSONAL INJURY MEDICAL NEGLIGENCE FAMILY LAW DEBT RECOVERY / LANDLORD EMPLOYMENT WILLS, PROBATE, TAX & TRUSTS RESIDENTIAL CONVEYANCING RESIDENTIAL LEASEHOLD PROPERTY DISPUTES & LITIGATION Services for your Business COMMERCIAL LAW COMMERCIAL PROPERTY EMPLOYMENT DEBT RECOVERY DISPUTES & LITIGATION The firm can chart its history back to the late 1920's when its founding member Howard J Cole began working at Poole solicitors firm J W Miller & Sons as a Legal Clerk. Years later he officially launched H F J Cole in 1954, providing a full legal service for the people of Poole. The firm grew and by 1972 there were three partners; Howard, his brother Arthur and Roger Senior. By this time, the firm had been re-named HFJ & AW Cole. As the years progressed and the firm flourished more and more solicitors were brought on board. The year 1989 witnessed the merger with Poole-based firm Millers and thus Coles Miller, as it is known today, was formed. Coles Miller became a Limited Liability Partnership registered in England & Wales under number OC318707 on 1st May 2006.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Replied to 25% of negative reviews

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4.8

All reviews

(1,564)

121 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic experience both with the Lease and Conveyancing departments

I had a fantastic experience with this firm. Nick Leedham was incredibly helpful in navigating a complex lease issue—his expertise made all the difference and led to a successful outcome. Inga Pope handled the sale of my property with professionalism and efficiency, going above and beyond to meet a very tight deadline. Clare Hallett ensured smooth and consistent communication between myself and my solicitor, which made the entire process much less stressful. Overall, I was thoroughly impressed with how this firm operates—professional, responsive, and results-driven.

March 31, 2025
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Reply from Coles Miller Solicitors LLP

We love this review thank you so much.

Rated 5 out of 5 stars

Will review

I requested a review of my will and Holly was excellent throughout the process. Everything was explained clearly and the new will was created and signed off efficiently. Highly recommend.

April 10, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service for a medical negligence claim

Excellent service for a medical negligence claim. Fantastic communication throughout from initial consultation to the result being a successful claim for us. Kept me up to date every step. I can only recommend Coles Miller. Thank you, Joe.

April 8, 2025
Unprompted review
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Reply from Coles Miller Solicitors LLP

Thank you for your review I have passed it on to Lydia & Genee

Rated 5 out of 5 stars

Great service as always

Great service as always. Over the years we have used Coles Miller for all our legal needs. Very efficient, polite and courteous service.

March 7, 2025
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Reply from Coles Miller Solicitors LLP

Thank you for your review.

Rated 5 out of 5 stars

Lydia Barnet; setting the standard for legal excellence in Dorset

During November 2018, I tripped and fractured my elbow. During my surgery, errors were made resulting in my inability to work due to nerve damage and excruciating pain.
I approached Coles Miller following research into local legal experts and they agreed to take on my case on a no win, no fee basis.
Lydia Barnett, a Partner at Coles Miller took charge of my case and ably assisted by Genae Clarke worked tirelessly to achieve an amazing result for me.
I found Lydia to be extremely professional, knowledgeable, friendly and highly approachable. She kept me fully updated throughout the duration of my case.
I wouldn’t want to go through the process again, but if I had to I wouldn’t hesitate to contact Lydia.

March 28, 2025
Unprompted review
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Reply from Coles Miller Solicitors LLP

Thank you for your review we are so happy Coles Miller were able to deliver a fair and great result for you.

Rated 5 out of 5 stars

After my initial appointment…

After my initial appointment, it was obvious that choosing a professional, local, multi-office sites, Solicitors was the best choice. Had originally thought about using a kit, free wills etc, but am so glad I did not. There were a number of situations, aspects which my solicitor discussed and advised me the best way, legally, to approach them. Definitely, not covered by any kit, website or similar! Therefore, ended up with a ‘cast iron’ will, impossible to challenge and every aspect covered, legally, efficiently and the support of the company. Not necessarily the cheapest - but, the end result was worth it and would suggest Coles Miller if you want the job done properly with zero risk! My thanks to Marie Harder at the Broadstone CM office who was professional and knowledgeable. Excellent!

April 3, 2025
Unprompted review
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Reply from Coles Miller Solicitors LLP

Thank you for this amazing review of our wills & probate services.

Rated 3 out of 5 stars

Open and shut case

Had to keep chasing them about our claim. It took over 2 years to get sorted, and in the end just accepted what was offered to put it all behind us. I know insurance Companies are slow in settling but the trauma we went through was not really measurable, and to keep chasing them to get it sorted did not help. It was an open and shut case. Got to the stage where we wished we'd never started it

February 10, 2025
Rated 5 out of 5 stars

I recently used Coles Miller and…

I recently used Coles Miller and specifically Inga for my house sale and purchase
She was professional reliable and efficient and above everything both her and her team kept us fully informed throughout
I wouldn’t hesitate recommending her to anyone who is thinking of moving and needs a solicitor
I had used her before for a remortgage and will do again

March 14, 2025
Unprompted review
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Reply from Coles Miller Solicitors LLP

Thank you for your repeat business Joanne.

Rated 5 out of 5 stars

We were recommended Coles Miller

We were recommended Coles Miller - specifically Inga - by a family friend to support with the sale and purchase of our house. From start to finish Inga was fantastic, she communicated with us regularly, solved any queries we had and ensured the sale of our house and purchase of our new house went through smoothly; thus reducing any unnecessary worry or stress. I would recommend Coles Miller to anyone seeking a solicitors for conveyance.

April 1, 2025
Unprompted review
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Reply from Coles Miller Solicitors LLP

Thank you Laura for your 5 star review.

Rated 5 out of 5 stars

Excellent communicator

I used the services of this practice for a medical negligence case and was represented ably by David Simpson. He explained each stage of the process, communicated promptly and gave wise advice throughout. David was candid, approachable and tenacious - a trait much needed in this field. I recommend him as an excellent practitioner who brings professionalism, and human warmth, to the role.

March 26, 2025
Unprompted review
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Reply from Coles Miller Solicitors LLP

Thank you for your review Heather.

Rated 5 out of 5 stars

Very professional and helpful.

Karen Price has been incredible. As all the staff we dealt with were. From the first call to completion. We have been kept informed and updated. Making a potentially stressful situation very easy and chilled experience. Wouldn't hesitate to recommend them. Bravo and thank you.

March 24, 2025
Unprompted review
Rated 5 out of 5 stars

Careful and precise

We have instructed Coles Miller to amend 8 leases and they have done the work with spotless attention to detail even highlighting some subtle differences across the leases.

March 21, 2025
Unprompted review
Rated 5 out of 5 stars

I have used this company several times…

I have used this company several times now, and each occasion, they have delivered a second-to-none professional service. A top-drawer firm of solicitors, which I would recommend to anyone requiring a good legal beagle company

November 19, 2024

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