D. M. Keith (Colin Appleyard) Limited Reviews 55

Very helpful and knowledgeable service from Chloe helping us buy our new Suzuki Vitara, the only downside was the cloth left on the alternator fortunately we got home and found it before any damage could be done.

1st service from new on my ignis,no issues ,excellent attention from angela at ashton branch, would highly recommend this good dealership for ongoing help if needed,many thanks

Just completed purchase of a new Suzuki Swift from Colin Appleyard Huddersfield. All went smoothly on a timely basis. The car sales executive, Matthew, was both professional and very pleasant in discussing and working through the whole process with me. Good job done. Thank you. Nigel

Despite the not so pleasant experience of purchasing a car from Colin Appleyard Ashton Under Lyne my dad referred a friend to your Huddersfield branch, as Suzuki is a reputable car manufacturing, they just have the misfortune of working with a showroom that employs staff who are both rude and unpleasant to interact with. For referring someone my dad was supposed to get a referral bonus, I have been chasing this for months now out of principal, since July. Amy treats me as if I don't know what I'm talking about and lying about things she's said to me and has made my dad feel belittled and like an inconvenience due to him not being fluent in English, hence me dealing with any issues, sadly every time I have called I have the misfortune of having to speak to her since she was the one who sold my dad the car and for some reason no one else is willing to deal with anything. I last rang asking to speak to a member of the manager team and I was told the manager would call me back that day, this was on the 24th October.
It is incredibly frustrating having to constantly get in touch as I do have a job and can't spend every day calling and asking people to fulfil their promises to their customers.
If I could give 0 stars I would.

Had my motorcycle in for some repairs to the service Dept, I would like to say what a top quality service given again, to my vulcan s 650. Thank you.
Phil Hoggard 😊.

In April last year, I acquired an Ignis from a team based in Ashton-under-Lyne. Now, as I embark on the purchase of another car, I must say the Suzuki team has done a splendid job. They've been punctual, offered fair prices, and honored all our agreements. If Suzuki had a wider range of enticing car choices, I'd undoubtedly consider returning to them.

I'm on my second Suzuki purchased from Colin Appleyard. Whilst I am very happy with my car, I am not happy with the after sales. It may be a minor issue but it's one that's bugging me. I purchased their Service Plan which included a monthly wash and vac. I've now been told I can't have that. Why? It was part of the agreement. I have submitted a complaint which hasn't even been acknowledged. Very poor

Just phoned to get a price for a service for my imported Subaru, the receptionist I spoke with had zero customer service skills and had the attitude of a grounded teenager from the very start of the call. when she was unable to help me, I asked her if there was someone else I could speak with? she rudely replied NO. So when I said shall I come down and speak with a manger she said “IF YA WANT” then put me through to her supposed manager who was just as unhelpful and knowledge less as her. I can see why they have so many poor reviews! useless

Booked in for a service and MOT to only be told on that morning there was no curtesy car, even though one had been booked two weeks previous. I was informed this when I rang up to check…..
Absolute shambles of a company.
I guess you you pay peanuts you get…..

Purchased a new X Trail on 23/3:20 from Colin Appleyards on the 20/2/23 the vehicle went into limp mood and several warning lights came on , Rang service at Appleyards , to book in to get problem sorted said they couldn’t book in until April, I reminded him warranty ran out on 23/3/23 he said he couldn’t help and I would have to pay for problem sorting out , rang Bristol st Motors Bradford got the way work sorted no problem, so 0 star for Appleyards and won’t be dealing with them again , they were ok when I was buying this 30k vehicle very disappointed

very efficient staff very polite and nothing is too much trouble excellent customer service I will definitely have my car serviced there again ray mck

Happily took my deposit Money in March on a new Nissan Juke. Car still not arrived and not due until October/November at the easiest. I now hear through the grapevine that Colin Appleyard is closing down in September. No mention from them with regards to what is happening with MY money or order and it would seem it’s up to me too find out. Disgusting from an “alleged” reputable company that’s shutting down

Do not use this car company absolute con artists!

I bought a car from them had nothing but problems with it.
The service staff can’t sort out the issue and the customer service staff are rude! I would stay well clear off this dealership and advise people to go else where!

The staff, in particular Ami were very helpful and provided lots of information. I decided to purchase a car from them as not only was it value for money but the service and attention to detail was excellent.

I purchased a car from Colin Appleyard in Huddersfield. Wonderful customer experience from start to finish. You feel very looked after as a customer and they go above and beyond every time. Particular credit to Flo and Steve Bagnall who were fantastic

Appalled beyond words by the car buying experience at this Suzuki Dealership. Cancelled the Sale and walked away. Buyer beware!
My daughter and I contacted the garage to enquire about a vehicle we had seen online. We were told the car was in huge demand and to get to the garage ASAP. This we did the same day and took our part exchange for a valuation. Agreed a price to part x and pay a deposit that would on completion of the sale be transferred to pay for The Gap Insurance. The salesman was very chatty, discused his wife, family, father, previous jobs etc constantly talking over myself and my daughter, twice walking off, dealing with other customers through most of the conversation, we repeatedly told him when he asked, should we want to put some cash into the deal, that the part x was the only amount we had and the small deposit was to pay for the gap insurance only. Repeated this to him again when my second daughter arrived.
We paid by debit card for the deposit. We agreed a monthly payment that would fit our budget and applied for finance. We were contacted the next day regarding the trade in and agreed to a lower valuation and for the difference of this to be financed and added to the monthly payments. Again the salesman talked very quickly and talked over me clearly not listening. My daughter signed the online docs. We set up a new insurance policy and paid the administration costs. Very excited, today my daughter was due to collect her car, this afternoon on arrival she was asked for her £1000 deposit that was visible on the paperwork but had never been discussed or agreed to. The same salesman talked in circles I stuck to my guns as we did not agree any further deposit with him. Only ever the trade in, had I known of this, why would my daughter have turned up to collect her new car with no knowledge of the £1000 money due. Of course we were not in a position to buy the car, we cancelled the sale. To add to this catastrophic experience, instead of refunding the small deposit we had paid, we were charged it a second time, now costing my daughter over £500 in error, then refunded which will take days to show In her account and has now left her in her overdraft, we taxed the new car and now have to wait for the log book to arrive to cancel it and lose 1 months road tax payment, further more we have been told to make a third 25 mile round trip to return it to the dealership, which i will not be doing
it can be collected, as well as the cost of admin charges from our insurers. We are now left in debt, out of pocket by £140 road tax, insureres charges of £50, fuel £40, and costs of refunds £505, totalling over £700. To add to this we are probably unable to proceed to purchase any car as we need to wait for the finance to clear down. I am frustrated beyond words to have not even, out of courtesy, received any communication from a senior Manager with an explanation. My daughter is in tears, she has wasted a whole afternoon
with no new car. Absolutely dreadful service. I am Head of a .com Trade Sales Division with 15 Account Managers reporting into me, should I have had knowlege of this type of shocking experience from one of our customers
the outcome would have been very different, this gives car salesmen the type of reputation they have tried desperately hard to leave behind.

I recently purchased a qashqai via the internet as i had a Qashqai before so i knew all the gadgets it has. I lived 200 miles away from the showroom so needed a better view of the car than a picture. I spoke to Patrick who duely sent me a video within the hour. I agreed to purchase the car after leaving a deposit and from then on Patrick ensured that the sale went threw without a hitch. Patrick was outstanding keeping in contact through out the transaction a true asset to the company. I would highly recommend the company no matter how far away you are from them

My second experience with Colin Appleyard has been shocking. 12th April - finally allowed to test drive again i arrange an appointment for 08:30. Salesman is over an hour late. Then the incorrect spelling of my name in all finance documentation. Asked for a copy of the pre-sale inspection report. Still waiting for it to be emailed. Then an incorrect title used on V5 etc - had to get everything changed. Now there is something wrong with the car. Car taken to Colin Appleyard on 20th August and a fault diagnosed - as well as the handbrake tightening as the car had decided to start rolling away. Last phone call regarding the problem on 10th September. I know i should be chasing this up - but I have really lost all patience, they don't care about after service. Nothing since. Shockingly poor from a once trusted brand.

Bad customer service bad company lazy staff avoid

Waste of money Colin Appleyard nissan. Better not to ask anything rude and useless