Another delivery just arrived safely to Athens! The delivery times are getting improved,the quality of service provided by C.E support is extremely high and always willing to help with any poss... See more
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A DHL parcel (n° 3651808403) was received and signed for at ColisExpat's Italian warehouse on January 2, 2026. It was never reshipped. After three months of unanswered follow-ups, they acknowledged... See more
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Seamless transaction from start to finish. Package arrived in Toronto from France in three days via DHL. Tracking information was detailed and timely. I will shop with this company again. Product... See more
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Reliable and fast service. Always got my package in good condition. Great Option of your supplier does not delivery aboard, or if the shipping costs of your supplier are to high. We started to u... See more
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Company details
Written by the company
ColisExpat est un service qui s’adresse à tous les acheteurs en ligne de certains produits français, européens ou américains qui se font parfois très rares dans leur pays de résidence ou dans les territoires d'Outre-Mer. Un produit de qualité qui ne soit pas à un prix exorbitant ? Une petite robe noire d’une marque que vous adorez, le dernier Goncourt ou bien … Quel que soit le petit produit qui vous manque, nous avons la solution ! ColisExpat vous fournit deux adresses de réexpédition : une en France et une aux États-Unis et quatre adresses de transit en Espagne, en Italie, en Allemagne et au Royaume-Uni. Ces six adresses vous permettent de passer commande sur tous vos sites français, européens et américains favoris. Nous recevons vos colis dans nos locaux, vous notifions par mail, puis attendons votre feu vert pour réexpédier le tout chez vous. Peu importe votre pays, nous livrons dans le monde entier !
Contact info
110bis Avenue du Général Leclerc Niv1 Bat7, 93500, PANTIN, France
- contact@colisexpat.com
- www.colisexpat.com
3.8
Great
13K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
I cannot recommend this service
I cannot recommend this service. The forwarding from the warehouse in the USA simply does not work. First, it took over a week for my package to even be registered after arrival. After that, I requested forwarding to Europe. Five days after I paid 80 euros for the forwarding and submitted the request, the package still had not been sent. At this point, the delay is becoming ridiculous and completely unacceptable for a paid service.
Customer reference: 1607029
January 23, 2026
Unprompted review
Reply from ColisExpat
Hello,
We’re really sorry to read about your experience and we fully understand your frustration, especially given the time elapsed and the cost of the forwarding.
Your parcel was correctly received at our US warehouse, but its dispatch has been delayed due to a label issue identified during the export process. As soon as this was detected, the case was escalated to our US team and the department in charge so it could be resolved as quickly as possible.
We agree that the lack of concrete timing and explanations has added to your dissatisfaction, and we sincerely apologize for that. This is not the level of service we aim to provide. Once the label issue is fully corrected, the parcel will be dispatched without further delay, and you will receive confirmation by email.
For precise follow-up on your file and to ensure priority handling, we strongly invite you to continue the exchange directly with our customer support. This will allow the team to keep you informed step by step until shipment.
Thank you for your patience despite this situation, and again, our apologies for the inconvenience caused.
Kind regards,
The ColisExpat Team
My package arrived at your German…
My package arrived at your German warehouse marked as oversized, but the warehouse neither refused acceptance nor informed me of next steps. It was then shipped to France without any communication. When I attempted to proceed with shipment, the system suddenly stopped working. I contacted your staff, who could have helped repack it smaller to meet shipping regulations, but they refused assistance. The only option is to return it to Germany, rendering the entire process pointless. The outcome was foreseeable from the start, yet no staff member ever informed the customer of the proper course of action.
January 20, 2026
Reply from ColisExpat
Hello,
We understand your dissatisfaction and would like to provide a clear and balanced explanation regarding this situation.
For large or atypical parcels, we strongly recommend contacting us before placing an order to confirm compatibility with our forwarding solutions. Many customers take this step in advance specifically to avoid logistical issues.
That being said, it is also our responsibility to inform the customer as soon as a size or handling issue is identified upon receipt. In your case, the parcel was accepted by our German warehouse despite being oversized, then forwarded to France without prior communication, which prevented any timely anticipation or corrective action. We acknowledge that this lack of information contributed to the current blockage.
We sincerely regret that this was not addressed earlier and fully understand your frustration. Your feedback has been shared internally to help improve the handling of oversized parcels and ensure clearer communication as soon as they arrive at our warehouses.
Our customer service team remains available to assist you in identifying the most appropriate solution among the options still available in this context.
Kind regards,
The ColisExpat Team
Easy, fast and inexpensive
Sign up was very easy, I was able to track my package at all times, after it arrived at the warehouse it was delivered to my home address within 3 days. All items were in the package and nothing was damaged.
Overall 9.5/10
The website is a bit buggy and the German translation is not 100% accurate.
January 20, 2026
Reply from ColisExpat
Hello Simone,
Thank you for your detailed feedback. We’re very pleased to hear that the registration process was easy, the tracking was clear, and that your parcel was delivered quickly and in perfect condition. We also take good note of your comments regarding the website stability and the German translation. These points are being reviewed to further improve the user experience. Thank you for your trust.
See you soon,
ColisExpat Team
Everything was ok
Everything was ok. The package was picked up by ColisExpat from France and forwarded to me in a very good time. I recommend ColisExpat.
January 20, 2026
Reply from ColisExpat
Hello Ovidiu,
Thank you for your recommendation. We’re glad that the pickup in France and the forwarding to your address went smoothly and within a good timeframe. We appreciate you sharing your experience.
See you soon,
ColisExpat Team
a very easy experience
a very easy experience to get a delivery from France to the Netherlands
January 13, 2026
Reply from ColisExpat
Hello,
Thank you very much for your feedback. We’re glad to hear that your delivery from France to the Netherlands was smooth and easy. That’s exactly the experience we aim to provide.
See you soon,
ColisExpat Team
Reply from ColisExpat
Hello Peter,
Thank you very much for your feedback. We’re glad to hear that you find our service reliable and perfect.
See you soon,
ColsiExpat Team
Hi there,
Hi there,
It has been 1 month and my parcel is still not showing as received at your UK warehouse.
Can you please tell me what is happening? If there are difficulties at the UK warehouse, please just be honest with me. I don't want to hear "please wait" again. I need a real update.
January 12, 2026
Unprompted review
Reply from ColisExpat
Hello,
We’re sorry for the delay and understand your need for a clear and honest update.
At the moment, our UK warehouse is experiencing a significant backlog, and many parcels that have already been delivered by carriers have not yet been registered in the system. This is a known internal delay on the UK site, not an issue specific to your parcels.
Our UK team has confirmed that the situation should progressively return to normal during this week. As soon as the parcels are registered, they will automatically appear in your account and you will be able to proceed with consolidation and shipping.
Our team remains actively monitoring the situation, and you can continue to follow up with customer support if the parcels are still not visible after this week.
Kind regards,
ColisExpat Team
Abysmal
I would give Colis Expat a zero rating if it was an option!
I never received the items I ordered, despite the considerable costs and additional tax payments.
Approx 5 months after I ordered my items via Colis Expat, I get an email to say that I will be charged an
additional payment for storage for the items that I never received!
I have reached out to Customer Service, but the responses have been generic and not at all helpful.
Avoid this company at all costs!
January 7, 2026
Unprompted review
Reply from ColisExpat
Hello Jenny,
We are very sorry to read about your experience and fully understand your frustration after such a long delay and the confusion surrounding your parcels.
According to the checks carried out by our customer service team, the parcels were returned by the carrier with the status “unclaimed” or “incorrect address”. In this situation, the carrier does not reimburse the initial shipping fees, and the parcels are returned to our warehouse, which is why storage notifications were generated.
We understand how upsetting this situation is, especially as you did not receive the parcels at your destination in Greece. Your case is currently being handled by our customer service team, and we strongly encourage you to continue the exchange via your open support request so that a clear and appropriate solution can be reviewed based on your situation.
We sincerely regret the inconvenience caused and the feeling of lack of clarity you experienced. Your feedback has been shared internally, as it helps us improve both our communication and our processes.
Regards,
ColisExpat Team
Cheap but fishy, slow and unreliable. Be prepared to lose your package.
I have been using this service for almost 2 years now and sent dozen of packages with it and its usually OKAY and there's not much to complain about, however recently, for the first time I had one of the worst experiences I had with any forwarding service ever. First of all the service is slow and they have zero flexibility when it comes to identifying packages, meaning if the carrier didn't put their ID on the package (even if you put it there) its not going to be added to your account unless you bother the support continuously about it for days and even than it takes more than a week to accomplish, making everything even slower, however I can live with that and its not that bad- that was until recently I ordered a package to their Spanish warehouse and it got completely mishandled, supposedly given to another user (?) and lost in consequence, its worth mentioning I contacted them when the package arrived at the Spanish warehouse confirming that the package is in fact MINE which they confirmed with me but they still somehow completely messed it up. How this happened is beyond me and honestly sounds somewhat shady to me which this service always kind of seemed like to begin with to be honest, the UI on the website and information you get is very limited, you do not know what is happening with your package between warehouses (that's whole another issue I don't understand, why do the packages have to travel between warehouses and cant just be sent from the warehouse of your choice like it happens with every other forwarding service? This whole operation just creates issues for no reason.) and you overall are very limited with what you can do with your packages, a lot seems to be kept in secret for some reason here. I was extremely disappointed with them losing my package, because what I ordered was a "1 of 1" item that I wont be able to get ever again. So far, I am still waiting to get my money refunded and I am honestly not sure if I will even get that if anything... Support was of course extremely slow, had to be pushed to literally help me in any sort of way and still all they had to say was that I should essentially "forget about it" and that they "cant do anything now"... Horrible experience all around, I would say use this service on your own risk and I would stay away unless you are absolutely forced to use this. I will most definitely not be using the service anymore after this unless I absolutely have to, UNLESS they somehow manage to make everything right and return the package to me which is unlikely, not because its not doable but because they just don't care enough, sad. Prices are great but service is shady, limited, slow, high maintenance and unreliable. They deserve the 3 stars they have, its nothing more and nothing less- you get exactly the 3 star service you could expect.
December 12, 2025
Unprompted review
Reply from ColisExpat
Hello Philly,
We are truly sorry to read about this experience and fully understand your disappointment, especially given your long-standing use of our service and the unique nature of the item concerned.
As explained by our support team, this incident resulted from a parcel arriving at our Spanish warehouse without any identifiable customer information. This unfortunately led to a misassignment before the parcel could be correctly linked to your account. Once the error was identified, the parcel had already left the warehouse, which made recovery impossible.
An official dispute was therefore opened in accordance with our procedures. This process involves our logistics partners and follows a defined investigation timeline, which can take up to six weeks. A refund will be processed once the dispute is concluded, and you will be kept informed at each stage.
We sincerely regret the stress and frustration this situation has caused. Your case is being handled by our customer service team, and we invite you to continue exchanging directly with them so the matter can be resolved as fairly and transparently as possible.
Thank you for sharing your feedback, which helps us identify areas for improvement.
Regards,
ColisExpat Team
Quick responses to my questions and…
Quick responses to my questions and perfect receipt of package and delivery, with no issues. Thank you!
January 6, 2026
Reply from ColisExpat
Hello Tom,
Thank you very much for your positive feedback.
We’re glad to hear that your questions were answered quickly and that your package was received and delivered without any issues. Your satisfaction is our priority, and we appreciate you taking the time to share your experience.
See you soon,
ColisExpat Team
Lost package - inefficient support
First and probably last time using this service.
2 parcels well received and regrouped by ColisExpat but lost probably while resending to a relay point (locker) which the parcel never reached.
It's been 2 months (re-expedition was FR to BE)
Several attempts to "support" - answer : "it's normal the parcel should come back to colis expat and will will then notify you"... Wondering how long is a normal delay ...
All in all it is pure loss for the customer
(losing the value of your parcels items and paying for a useless "re-expedition") --> pure waste
Update Jan28 2026 : Colis expat eventually (Jan 20th) confirmed that the packages have been lost... there may or may not be a compensation (6 more weeks to wait for maybe get the stamp value compensation!!)
I maintain my opinion: total scam and inefficient support team -->Never Again!
November 4, 2025
Unprompted review
Reply from ColisExpat
Hello Nicolas,
We’re sorry for the frustration this situation has caused and we fully understand your disappointment.
Based on the tracking information, the parcel has not been lost but is still in the return process with the carrier following a delivery issue to the relay point. Unfortunately, returns handled by transport partners can take significantly longer than standard deliveries, and registration only happens once the parcel is physically back in our warehouse.
An investigation with the carrier is ongoing, and our customer service is actively following up to obtain an update. As soon as the parcel is returned and re-registered, you will be notified automatically and a solution can be discussed.
We invite you to continue the exchange with our customer service via your open ticket so we can keep you informed as soon as we receive concrete feedback from the carrier.
Kind Regards,
ColsiExpat Team
Shipment 1815782 (1ZJ40W010416156389)
Shipment 1815782 (1ZJ40W010416156389)
⭐️ 0- Star Review – Very Disappointed with UPS & ColisExpat
I am extremely disappointed with both UPS and ColisExpat. I paid for shipping, filled out all the forms, did everything correctly — and my package still got lost. After waiting so long with no update, the only thing I received in response was a message saying it’s now “too late” to ask for compensation.
How is that acceptable when they are the ones who lost the parcel?
From September we send the package for coliexpat in the Uk installation adress.
I trusted both companies with my shipment, paid for their service, and now I’m left with nothing but excuses. Instead of responsibility and support, I receive delays and investigations that lead nowhere.
If you value your time, money, or your items, think twice before using UPS or ColisExpat. This experience has been stressful, unprofessional, and completely disappointing.
September 30, 2025
Unprompted review
Reply from ColisExpat
Hello,
We are truly sorry for the stress and frustration caused by this shipment, and we understand how disappointing it is to be without clear resolution after such a long time.
Regarding your shipment, the case did not start as a “lost parcel” situation. UPS first blocked the delivery because the parcel contained perfumes, which are prohibited items with this carrier. UPS required confirmation to discard the forbidden items before continuing the delivery, and we relayed your approval to them.
After that, an official investigation was opened with UPS. Please note that compensation and claim processing depend on the carrier’s procedure and on receiving a complete declaration of contents/invoice information. In this case, UPS requested specific documents (including an investigation form) and later stopped the investigation because the information provided was incomplete, so they could not continue the claim until the full file is received.
We understand it feels unfair to be asked again for information, but this is a standard requirement from the carrier: only the sender can accurately confirm the parcel’s contents and value, and without that, UPS cannot legally proceed with the investigation or potential compensation.
Please continue with our customer service by resending the document so they can update you as soon as they receive new information from UPS.
Kind Regards,
ColisExpat Team
Uncomplicated and fast delivery.
December 30, 2025
Reply from ColisExpat
Hello Sandra,
Thank you for your feedback. We’re glad to hear that the delivery was uncomplicated and fast. We appreciate your trust in our service.
See you soon,
ColisExpat Team
Works great
Works great. I don't understand complaints about packets being send to France. This is just how they operate and they are quite clear about it. The packet was received without any issues. Sure, it took a few weeks in total to obtain the package from Italy to the Netherlands. But I don't mind.
December 30, 2025
Reply from ColisExpat
Hello Tim,
Thank you for sharing your experience. We’re pleased that everything worked as expected and that the process was clear to you. As you mentioned, transit times can vary depending on the route, but we’re happy to know the package was received without any issues. We appreciate your understanding and your confidence in our service.
See you soon,
ColisExpat Team
Non responsive to update on packages
My business partners of Farmasi sent 7 packages to ColisExpat address in UK. It has been over a month now that we all have been trying to reach customer service as the only way reaching them is by mail or the contact page in the account. We have sent several requests for updates. Non have lead to solutions or the editing of the packages to the ColisExpat accounts. Everytime we emailed or sent a message through the account we got AI answers. My question is now how can a company run their business like this with no reply of human beings at all? What is the hold up on all these accounts to be linked with their packages:
Landmark CXP1585395
Landmark CXP1592519
Landmark CXP 1590728
Landmark CXP1592649
Landmark CXP1587466
Why is it that we can see that all the packages has been delivered on the same address and nobody is answering us?
This has cost us clients and a lot of money. It is not fair for my partners to rely on a forwarder that is simple not answering any question with concrete answers for them to finally get their packages in the Netherlands.
I really hope that someone in the company of ColisExpat read this and can give these cases attention they need to get resolved.
Kind regards,
Faiorelli
+5999 519-4625
UPDATE 6-1-2026: Happy new year All. We are almost 2 months further and still none of the business partners have received their packages or a e-mail about their orders sitting in storage at ColisExpat UK. Please customer service do something about this case! Contact the persones so that they can finally get their packages forwarded to the Netherlands. They have customers waiting for their products and getting angry because they paid their money and still no product has arrived. Please do something and stop sending AI messages to us saying that the case has already been escalated to the UK office because we already now that as a response on over 20 messages. Help my partners to get their products.
Update January 20th, 2026, still zero response from ColisExpat. When will someone contact us for the boxes deliverd in UK. How can a company take more then 2 months to handle this?
November 11, 2025
Unprompted review
Reply from ColisExpat
Hello Faiorelli,
We are truly sorry for the situation you and your business partners are experiencing and we fully understand the seriousness of the impact this has had on your activity.
Your case has already been escalated internally to our UK warehouse team. Given the number of parcels and accounts involved, this process can unfortunately take longer than usual, but it does require manual verification, which is why generic replies may have been sent initially while the case was being escalated.
Our customer service will contact the concerned account holders as soon as we receive confirmed feedback from the UK team. We understand your frustration and regret that the communication so far has not met your expectations.
Thank you for your patience while this investigation is ongoing. We remain committed to resolving this situation as quickly and transparently as possible.
Regards,
ColisExpat Team
great
great. I had to pay taxes this time... it was the first time since several years I use Coliexpat...
December 23, 2025
Reply from ColisExpat
Hello,
Thank you for your feedback and for your continued trust over the years.
We’re glad to hear that your experience remains positive overall. Regarding the taxes, these are indeed applied by customs authorities.
We truly appreciate your loyalty and hope to keep providing you with a smooth and reliable service for your future shipments. Please don’t hesitate to contact us if you need any assistance next time.
See you soon,
ColisExpat Team
ColisExpat fast and reliable packet forwarding
ColisExpat offers a very reliable and fast service. I am using them for years to forward my packages and i would not trust any other company for this task.
December 23, 2025
Reply from ColisExpat
Hello Mike,
Thank you very much for your long-standing trust. We’re delighted to know that you find our service reliable and fast, and that we have been able to support your parcel forwarding needs over the years.
See you soon,
ColisExpat Team
Works exactly as advertised
December 23, 2025
Reply from ColisExpat
Hello Steven,
Thank you for your feedback. We’re glad to hear that the service worked exactly as expected.
See you soon,
ColisExpat Team
Good service
A slightly complicated webpage with strange machine translations, but once you switched to French, everything suddenly became clear - and the service was very quick and reliable. And first and foremost, it is a great idea!
December 26, 2025
Unprompted review
Reply from ColisExpat
Hello Ralf,
Thank you for your detailed review. We appreciate your remarks about the website and are happy to know that switching to French made the process clearer. We’re especially pleased that the service itself met your expectations in terms of speed and reliability.
See you soon,
ColisExpat Team
Reliable and fast
My first time using this service and the experience has been smooth
December 23, 2025
Reply from ColisExpat
Hello Jess,
Thank you for your feedback. We are delighted that this first experience went smoothly and was satisfactory. We look forward to assisting you again.
See you soon,
ColisExpat Team
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