Another delivery just arrived safely to Athens! The delivery times are getting improved,the quality of service provided by C.E support is extremely high and always willing to help with any poss... See more
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See what reviewers are saying
A DHL parcel (n° 3651808403) was received and signed for at ColisExpat's Italian warehouse on January 2, 2026. It was never reshipped. After three months of unanswered follow-ups, they acknowledged... See more
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Seamless transaction from start to finish. Package arrived in Toronto from France in three days via DHL. Tracking information was detailed and timely. I will shop with this company again. Product... See more
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Reliable and fast service. Always got my package in good condition. Great Option of your supplier does not delivery aboard, or if the shipping costs of your supplier are to high. We started to u... See more
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Company details
Written by the company
ColisExpat est un service qui s’adresse à tous les acheteurs en ligne de certains produits français, européens ou américains qui se font parfois très rares dans leur pays de résidence ou dans les territoires d'Outre-Mer. Un produit de qualité qui ne soit pas à un prix exorbitant ? Une petite robe noire d’une marque que vous adorez, le dernier Goncourt ou bien … Quel que soit le petit produit qui vous manque, nous avons la solution ! ColisExpat vous fournit deux adresses de réexpédition : une en France et une aux États-Unis et quatre adresses de transit en Espagne, en Italie, en Allemagne et au Royaume-Uni. Ces six adresses vous permettent de passer commande sur tous vos sites français, européens et américains favoris. Nous recevons vos colis dans nos locaux, vous notifions par mail, puis attendons votre feu vert pour réexpédier le tout chez vous. Peu importe votre pays, nous livrons dans le monde entier !
Contact info
110bis Avenue du Général Leclerc Niv1 Bat7, 93500, PANTIN, France
- contact@colisexpat.com
- www.colisexpat.com
3.8
Great
13K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Missing Valuable article
Very poor service. The order was not delivered to the pickup point as I requested; moreover, the parcel was delivered to my home address and handed over without my signature. The parcel was opened and a valuable item was missing. I contacted Customer Service to request a refund or a solution and, after several questions and answers over more than a month, they never resolved the problem. I am really upset about the loss of my valuable item and the service, which I would not recommend to anyone.
February 25, 2026
Unprompted review
Reply from ColisExpat
Hello Mohammed,
We understand how upsetting this situation is. Receiving a parcel opened, with a valuable item missing, and not delivered according to the selected relay point or with signature, is understandably unacceptable from your perspective.
An investigation was opened with the carrier based on the elements you provided. According to their assessment, the parcel did not show external damage and the seal was not officially recognized as tampered with. In transport claims, the absence of visible external damage and the lack of a formal reservation at delivery unfortunately make the procedure significantly more complex.
Regarding the delivery location, the carrier indicated that the shipment was processed with an agency address. We acknowledge that this contradicts your understanding of the selected relay point, and we understand why this raises concerns.
As the parcel was received at our warehouse without visible damage and re-shipped as received from the merchant, and since the carrier did not validate a transport incident, we are limited in the actions we can take under their liability rules. In such situations, when an internal item is missing without recognized external damage, the merchant’s order preparation must also be considered as a possible origin of the issue.
We sincerely regret the distress this case has caused you. We understand that from your point of view, the situation remains unresolved, and we acknowledge your dissatisfaction.
Regards,
ColisExpat Team
EXTREMELY EXPENSIVE
Service and shipping is EXTREMELY expensive and there are no alternative options once you've forwarded to them. Most forwarding platforms like Cainaio have a wide range of inexpensive options as well as packing removal to reduce weight/size/expense. Prepare to be shocked with prices as high as 400 euro just to consolidate and send 10 small packages.
February 24, 2026
Unprompted review
Reply from ColisExpat
Hello Ariana,
We understand that shipping costs can be surprising, especially when consolidating multiple parcels. When several packages are grouped together, the final price is calculated based on both the actual weight and the volumetric weight of the consolidated carton. If the combined dimensions are significant, this can substantially increase the total cost, particularly for international shipments.
Running a simulation before confirming shipment is always the best way to compare available carriers and costs.
If you would like a detailed review of your specific shipment and the calculation applied, we invite you to contact our customer service with your customer reference and shipment number. The team will be able to review the dimensions and pricing breakdown with you.
Regards,
ColisExpat Team
1 year okay, 9 months catastrophic
After one year of relative reliable service, the last 9 months were a complete catastrophe. Packages are never in the estimated delivery timeframe, causing a time-consuming assembly of all invoices for proof. Out of the last 16 packages, 13 (!) did not arrive at all. "Support" is completely useless, answering every time the same "we ask the parcel service" with no, never ever update provided. Asking every two weeks with the same answer. Sometimes support makes up stories of supposed delivery counterdicting the reality and parcel tracking and to avoid paying compensation despite their own TaR dictate the opposite. Prices leave no option as to use BPost, which is still more expensive than parcel by DHL from Germany, while on Colis all other options are at least 5 times more expensive.
February 24, 2026
Unprompted review
Reply from ColisExpat
Hello Johannes,
We fully understand your frustration. When several parcels over a period of months are delayed or declared lost, and you repeatedly have to follow up to obtain answers, it understandably creates a serious loss of confidence.
We recognize that the accumulation of investigations and disputes has made this particularly difficult. Each missing parcel has required a formal investigation with the carrier, and when the parcel cannot be located, a dispute procedure is opened. These procedures are dependent on the carrier’s internal validation process, which can extend beyond the initial estimated timeframe.
That said, we acknowledge that receiving repetitive interim replies without clear conclusions is frustrating. Compensation decisions are issued once the carrier provides its final determination, in accordance with the applicable terms.
We sincerely regret the impact these repeated incidents have had on your experience, especially after a previously reliable period of service. Your feedback highlights a situation that should not become routine, and we understand your expectation for clearer, more decisive resolutions.
Regards,
ColisExpat Team
Excellent experience.
Excellent experience.
Easy to register, easy to understand.
I like that I have several shipping options to choose from.
February 24, 2026
Reply from ColisExpat
Hello Ricardo,
Thank you for your feedback.
We’re glad you found the registration process simple and the platform easy to understand. Having multiple shipping options is indeed something we strive to offer whenever possible.
See you soon,
ColisExpat Team
Everything went well
Everything went well. All questions I had were answered. Also the shipment for my parcel went well and did not take too long.
Overall I would use their service again.
February 24, 2026
Reply from ColisExpat
Hello Thomas,
Thank you for your trust.
We’re happy that your questions were answered clearly and that your shipment arrived smoothly and within a reasonable timeframe.
See you soon,
ColisExpat Team
Fast delivery from FR to CRO
I've made an online purchase from France to Croatia. The package came in record time of 7 days (from the seller to colisexpat and then sent to me) for only 20 eur (2kg package).
February 24, 2026
Unprompted review
Reply from ColisExpat
Hello,
Thank you for sharing your experience.
A 7-day delivery from France to Croatia at a competitive price for a 2kg parcel is exactly the level of service we aim to provide.
We look forward to assisting you again soon.
See you soon,
ColisExpat Team
Unreliable, risky service and lying customer support
I've been using Colisexpat since 2024, but after this incident, I seriously question whether anyone should trust them.
One of my parcels arrived at their Spain warehouse on 24 January — and it became completely disappeared sicne then. It never showed up in their France warehouse. Yes, what they don't clearly tell you is that parcels received in Spain are internally transported to France before forwarding. That extra transfer adds risk and delays — and customers are the ones who bear the risks if something goes wrong.
I contacted customer service twice. The only responses I got were generic excuses like "transport delay" and "please wait." No real investigation. No accountability.
Here's why they were clearly lying to me: other parcels that arrived in Spain on 18 February appeared in France just 3 days later. So clearly transport delay can't be like a month. That makes the endless "transport delay" explanation for my January parcel truly questionable and disrespecting.
If your parcel gets lost during their internal transfer, they simply tell you to wait — indefinitely. No transparency. No responsibility. The risk is entirely on you.
Think twice before using this service.
Update on 7th April 2026:
I was contacted by ColisExpat customer service on 17th March that my compensation has been approved. I replied with my bank details on 19th March. It all seemed good.
However, nothing has happened yet. I asked them about when I would receive my compensation, but all I got was "You should receive it shortly. Thank you for your patience."
Yeah, not a surprise at all.
February 23, 2026
Unprompted review
Reply from ColisExpat
Hello Allan,
We sincerely understand your frustration and regret the situation.
Your parcel, received in Spain on January 24, was part of a batch experiencing unusual delays during internal transfer to France. We acknowledge that this delay is abnormal and longer than expected.
A formal claim has now been opened with the carrier. If the parcel arrives in France meanwhile, you will be immediately informed. If not, the reimbursement process will proceed according to the investigation outcome.
We want to be clear: there was no intention to mislead you. However, we recognize that the lack of concrete updates understandably caused concern.
We remain committed to resolving this case properly.
Best regards,
The ColisExpat Team
UPS is the only shipping option from UK?
I have used your service many times in the past to forward parcels from UK/USA/France to my European country and have found it efficient and affordable.
When I wanted to forward a parcel from the UK this month (February 2026), instead of the multiple options I normally have, I was given only UPS, which is the most expensive and most awful carrier I have ever used (every delivery with them has been a nightmare). When I contacted customer services, I was told that the other forwarding options have been removed "due to recent contractual and logistical adjustments". What has cost me 25-30€ to send a combined package of 10 items with BPost now costs me 63€ for a single (2kg) item or 167€(!!!) for two 2kg items combined. The UPS shipping for each item costs more than the value of each item.
We were never notified that the shipping options from the UK had changed. If I had known, I would never have purchased these items from the UK because the shipping makes them prohibitively expensive.
After more communication with ColisExpat, I was told that "FedEx" was the currently the only option (wrong... it's "UPS") and that I should arrange return of the products, which I cannot do at this point due to the time it's taken to get a response from ColisExpat. They have essentially just shrugged their shoulders and told me to deal with it, when this whole thing could have been avoided by notifying us about these changes.
Incredibly disappointing service which means that I won't be renewing my subscription, despite being a customer for the past several years.
February 20, 2026
Unprompted review
Reply from ColisExpat
Hello Sam,
Thank you for taking the time to share such a detailed and honest review, and above all for your loyalty over the past several years.
We fully understand your frustration. A sudden change in available carriers can completely alter the economics of your purchase. We also acknowledge that discovering this only at the shipping stage, rather than beforehand, is particularly disappointing.
Due to recent contractual and logistical adjustments with certain partners, some previously available shipping options have indeed been suspended. At the moment, carrier availability from the UK can be limited depending on destination, parcel characteristics, and operational constraints. We recognize that this has led to fewer choices than you were used to.
You are also right to expect accurate information from customer service. If there was confusion between UPS and FedEx in the explanation you received, we sincerely apologize. That should not have happened.
Concerning pricing, UPS rates are calculated based on volumetric weight and international routing conditions. For certain destinations, this can unfortunately result in significantly higher costs compared to previous BPost solutions. We understand that when shipping exceeds the value of the goods themselves, it no longer makes sense financially.
Your feedback about not being proactively notified of these changes is valid. We are currently reviewing how we communicate carrier availability updates to long-standing customers, especially subscribers, to avoid this kind of situation in the future.
We are genuinely sorry that this experience has led you to reconsider renewing your subscription. If you are still open to it, we encourage you to contact us with the shipment references involved so we can double-check whether any alternative routing solutions are available in your specific case.
Best regards,
ColisExpat Team
recommended
I've been using their service for several years. It's been reliable, and the employees have always been very kind and helpful in resolving any issues that have arised
February 3, 2026
Reply from ColisExpat
Hello Martin,
Thank you for your loyalty over the years. We truly appreciate your trust in our service. It’s great to hear that you’ve found us reliable and that our team has been helpful whenever needed. We remain committed to providing consistent and supportive service every time.
See you soon,
ColisExpat Team
No customer service
I have been using this service for several years, and until now everything worked correctly.
In January 2026, I paid for a parcel. According to the tracking information, it has been marked as delivered with signature since the end of January, but one week has already passed and I have not received any news.
I have written several emails to customer support and received no response. NOT AT ALL. As an annual member, I expect at least a minimum reaction or clarification.
Due to the lack of support, now I have to request a refund directly from the seller. This is very disappointing.
Bad customer service, no support. I cannot recommend this service.
February 5, 2026
Unprompted review
Reply from ColisExpat
Hello Evgenia,
We are sorry to read about your experience and understand your disappointment.
Please note that our average response time is 24 business hours. When you contact us, an automatic acknowledgment email is sent to confirm that your request has been received. If this automatic reply does not answer your question, it is important to reply directly to that same email so your request can be forwarded to a customer service agent who will handle your case in detail.
We would also like to point out that sending multiple emails for the same issue can unfortunately slow down processing times, as it creates duplicate requests in our system.
We invite you to reply to the latest message you received so our team can review your situation and provide you with an update as soon as possible.
Regards,
ColsiExpat Team
It is very nice quality and under the…
It is very nice quality and under the baget
February 5, 2026
Unprompted review
Reply from ColisExpat
Hello Jennifer,
Thank you for your feedback. We’re glad to hear that you found the service to be good quality and within your budget. We appreciate your trust.
See you soon,
ColsiExpat Team
Reply from ColisExpat
Bonjour Oliviero,
Merci pour votre retour. Nous sommes ravis d’apprendre que le service a pleinement répondu à vos attentes.
À très bientôt,
L'équipe ColisExpat
Tired of waiting
I have been a customer with Colis for many years and had mixed experiences. Most of the time my goods have arrived, although four times now I have had parcels missing or stolen. The last few months have been particularly bad, a parcel I had delivered to the Spanish warehouse in September last year never arrived in the French warehouse and I'm still waiting for compensation 4 months later. Now a second parcel that was delivered to the Spanish warehouse around 3 weeks ago has also disappeared. I have the signed delivery notes from the couriers and other relevant paperwork for both parcels. Action from Customer support has been slow, I've constantly been told to wait. I agree with the comments from one of the other reviewers, when things go smoothly the service is fine, but if things go wrong it's terrible. I would recommend not using the Spanish warehouse address.
January 15, 2026
Unprompted review
Reply from ColisExpat
Hello Christy,
Thank you for taking the time to share your feedback. We’re truly sorry for the frustration this situation has caused, especially given your long history with ColisExpat.
Based on the exchanges with our customer service, we confirm that searches are currently underway regarding the parcels delivered to our Spanish warehouse that have not yet been associated with your customer account, despite the proof of delivery provided. An investigation has now been formally initiated to locate and identify these parcels, including the most recent one delivered in January as well as the earlier case dating back to September.
Your case is now actively being handled, and our teams are continuing their checks. We invite you to keep the conversation going directly with our customer support, who remain your main point of contact and will update you as soon as new information becomes available.
We appreciate your patience and hope we can bring you a clear resolution as soon as possible.
Kind regards,
ColisExpat Team
I placed an order with Zara on the…
I placed an order with Zara on the 23rd, and it still hasn't been added to my account. I contacted customer service and provided them with the invoices and everything required, but to no avail. Now, another order from Massimo Dutti has arrived, and it hasn't been added to my account either.
February 3, 2026
Unprompted review
Reply from ColisExpat
Hello Mona,
We sincerely apologize for this experience and fully understand your concerns. We confirm that a temporary malfunction is currently affecting the registration of packages in our warehouse in Spain, which explains the delay in your package appearing in your customer account.
Our team is working hard to resolve this situation as quickly as possible and carry out the necessary checks based on the information you have provided. We also apologize if our communications have seemed unclear or lacking in empathy; this is not the level of service we aim to provide.
Your request has been noted and is being followed up by our customer service department. We invite you to continue our correspondence directly by email so that we can keep you informed as soon as the situation changes.
Best Regards,
ColisExpat team
After 1 week my parcel hasn’t been…
After 1 week my parcel hasn’t been logged into my account, also I haven’t got any reply from their email address and that is the only way to contact them. Makes me wonder if this is a legit company
Edit: customer service is quite rude and didn’t even apologise for the delay or gave me a timeline. Reading the other customers reviews sends me shivers to my spine. Apparently I’m not the only one having issues with the Spanish warehouse. I will just order the item again through another forwarding service and never use their services again
February 2, 2026
Unprompted review
Reply from ColisExpat
Hello Bence,
We sincerely apologize for this experience and fully understand your concerns. We confirm that a temporary malfunction is currently affecting the registration of packages in our warehouse in Spain, which explains the delay in your package appearing in your customer account.
Our team is working hard to resolve this situation as quickly as possible and carry out the necessary checks based on the information you have provided. We also apologize if our communications have seemed unclear or lacking in empathy; this is not the level of service we aim to provide.
Your request has been noted and is being followed up by our customer service department. We invite you to continue our correspondence directly by email so that we can keep you informed as soon as the situation changes.
Best Regards,
ColisExpat team
Absolutely disappointing experience.
Absolutely disappointing experience. No phone support, no replies to emails, the parcel sent to their french address was not picked up 2 days in a row, and I will end up losing a lot of money because of their incompetence. I strongly advise avoiding this company.
I'm willing to change my feedback if you make it right (pick up the parcel and send it to me + reply to my e-mails).
January 29, 2026
Unprompted review
Reply from ColisExpat
Hello Magda,
We’re sorry to read about your disappointment and understand your frustration with this situation.
Our warehouse is located in a logistics zone, precisely at Dock 7 – Level 1, as clearly indicated in the delivery address provided. Our reception team is present on site Monday to Friday, from 8:00 a.m. to 4:00 p.m., to receive parcels.
Based on the information available, it appears that the carrier may not have accessed the correct dock during their delivery attempt, which would explain why the parcel was not received despite the warehouse being open at that time.
Your request has already been taken into account by our customer service team. To allow the situation to be handled efficiently and without duplication, we kindly ask you to continue the discussion directly within your existing exchange with our support team, who have access to your file and can follow up with the carrier.
They are best placed to coordinate the next steps and keep you informed of the progress. We remain attentive to your case and thank you for your patience.
Best Regards,
ColisExpat Team
Extremely Frustrating Experience - Warehouse Never Accepts Deliveries
I’ve had an incredibly disappointing experience with Colis Expat that has cost me both time and money.
I ordered from Uniqlo Italia to their Italian warehouse, and despite doing everything correctly on my end, the delivery has failed 5-6 times. Here’s what happened:
The Problems:
∙ Each time, Bartolini reported either that the package was refused or that nobody was available to accept it
∙ After the first failed attempt, I contacted customer service and was told the warehouse operates from 8 AM to 4 PM. All delivery attempts were within these hours, yet still nobody accepted the package
∙ My package is now being returned to Uniqlo
∙ I have another package currently in transit that will likely face the same fate
What I Did Right:
∙ Purchased a subscription before shipping
∙ Provided the required PIN code by BRT before the first delivery attempt
∙ Verified the warehouse address with customer service via email before shipping - they confirmed it was correct
∙ Followed all their rules regarding prohibited materials
Despite taking every precaution and following their procedures exactly, their warehouse simply does not accept packages because no one is there.
This is the most frustrating service experience I’ve ever had. I cannot recommend Colis Expat to anyone until they fix their fundamental issue of actually receiving packages at their warehouse.
January 29, 2026
Unprompted review
Reply from ColisExpat
Hello Luna,
We’re truly sorry to read about your experience and we fully understand your frustration given the repeated delivery attempts and the situation you’re now facing.
To clarify, our Italian warehouse does operate with a dedicated reception team during the announced time slots, and deliveries are normally accepted when the carrier presents the shipment correctly at the indicated dock. When a carrier reports a refusal or “no one available” despite deliveries being scheduled within opening hours, this often points to an issue in how the delivery attempt was carried out by the carrier (wrong dock, incomplete presentation, or internal carrier routing issue), rather than an absence of staff on site.
That said, we completely understand that this does not make the situation any less frustrating for you, especially after you followed all instructions carefully.
As you are already in contact with our customer service team, we strongly encourage you to continue the exchange directly with them, as they have full access to your file and can liaise with the warehouse and the carrier to prevent the same issue from happening again with your upcoming parcel. This is the best way for us to investigate the repeated failures and identify a concrete solution.
We regret the inconvenience caused and appreciate your patience while this is being handled.
Best Regards,
ColisExpat Team
Trustful service!
January 27, 2026
Reply from ColisExpat
Hello Jani,
Thank you for your feedback. We’re glad you found our service trustworthy and appreciate you taking the time to share your experience.
See you soon,
ColisExpat Team
Everything is frustrating!!
Everything is frustrating!!
I attempted to forward a parcel but the badly designed website refuses to co-operate. They try to make you pay 0.99 euro as a "subscription" it makes me wonder why they don't just charge that per package! It's ridiculous. On top of that I tried to pay said amount and payment failed numerous times due to the website design. I did give up in the end.
If you want a actually good forwarding service that does the job, with a little more money however, use betweenbox.
January 26, 2026
Unprompted review
Reply from ColisExpat
Hello Toby,
We’re sorry to read about your frustration and the difficulties you encountered while trying to forward your parcel. We understand how discouraging it can be when the process does not go as expected, especially at the payment stage.
We strongly encourage you to contact our customer support team directly so they can review your account, assist with the payment issue, and help you complete your forwarding request if you wish to proceed. They can also clarify the available options and guide you step by step.
Our support team remains the best point of contact to resolve this situation and provide a concrete solution.
Best Regards,
ColisExpat Team
Exceptional Customer Service
It was my first time using this service and I made a mistake in the address when I made my order at french online store.
Harry replied me in few hours and promptly took care of the problem.
Thank you so much.
January 19, 2026
Unprompted review
Reply from ColisExpat
Hello Giovanna,
Thank you for sharing your experience and for your trust.
We’re glad Harry was able to react quickly and assist you in correcting the address issue. Mistakes can happen, and our priority is to help resolve them as smoothly as possible.
Thank you again for your kind feedback.
See you soon,
ColisExpat Team
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