Another delivery just arrived safely to Athens! The delivery times are getting improved,the quality of service provided by C.E support is extremely high and always willing to help with any poss... See more
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A DHL parcel (n° 3651808403) was received and signed for at ColisExpat's Italian warehouse on January 2, 2026. It was never reshipped. After three months of unanswered follow-ups, they acknowledged... See more
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Seamless transaction from start to finish. Package arrived in Toronto from France in three days via DHL. Tracking information was detailed and timely. I will shop with this company again. Product... See more
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Reliable and fast service. Always got my package in good condition. Great Option of your supplier does not delivery aboard, or if the shipping costs of your supplier are to high. We started to u... See more
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Company details
Written by the company
ColisExpat est un service qui s’adresse à tous les acheteurs en ligne de certains produits français, européens ou américains qui se font parfois très rares dans leur pays de résidence ou dans les territoires d'Outre-Mer. Un produit de qualité qui ne soit pas à un prix exorbitant ? Une petite robe noire d’une marque que vous adorez, le dernier Goncourt ou bien … Quel que soit le petit produit qui vous manque, nous avons la solution ! ColisExpat vous fournit deux adresses de réexpédition : une en France et une aux États-Unis et quatre adresses de transit en Espagne, en Italie, en Allemagne et au Royaume-Uni. Ces six adresses vous permettent de passer commande sur tous vos sites français, européens et américains favoris. Nous recevons vos colis dans nos locaux, vous notifions par mail, puis attendons votre feu vert pour réexpédier le tout chez vous. Peu importe votre pays, nous livrons dans le monde entier !
Contact info
110bis Avenue du Général Leclerc Niv1 Bat7, 93500, PANTIN, France
- contact@colisexpat.com
- www.colisexpat.com
3.8
Great
13K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Three consecThree packages in three registered mail shipments that got lost!!!utive packages
Three consecutive packages, with a very high monetary value, were lost in shipping and did not reach me. Upon filing the first complaint, I received a response that our packages were 3 out of a whole field of packages that were stuck on the road without additional data, and that a period of 6-13 weeks is required from the date of opening the investigation until the decision is made, and I was told that "a refund may be possible."
After about two months, when I did not receive any sign of life from the company, I contacted again and again and the answer I received amazed me:
The type of shipping you chose does not allow for an investigation in the event of loss, etc.!!! There is no refund and no compensation for three packages!!! that were lost!!!
I would like to emphasize in particular that I chose reliable and safe registered mail shipping, and there was no warning or anything similar when I was presented with the shipping options!!!
I protest and am angry that the company is rudely and arbitrarily ignoring me, and ignoring its duty as a reliable courier company responsible for the safe arrival of shipments to the desired destination!!!
Do not choose this company!!! They are strong on the weak and shirk any minimal commitment to the service they claim to provide to their customers!!!
November 10, 2025
Reply from ColisExpat
Hello Sarah,
We’re sorry to read about your situation. To review your case and provide a proper follow-up, please contact our customer service directly via the ColisExpat help form by providing numbers of concerned parcels. Our team will be able to check the details of your file and update you on the ongoing investigation.
Best Regards,
ColisExpat Team
Flawless service
Once the package is insured there are no problems with delivery. 50+ packages to date and one or at most two issues. Generally flawless service. Highly recommended!
November 10, 2025
Reply from ColisExpat
Hello Marius,
Thank you for your detailed feedback and your trust after so many shipments! We’re very happy to know our service has been reliable and consistent for you. Your recommendation means a lot to us.
See you soon,
ColisExpat Team
All like expected
Used ColisExpat two times (shipment from China to ColisExpat France, then towards Germany), both successful. You have to wait a little bit (1-2 days) after delivering to ColisExpat to get the info from them that a shipment arrived.
November 3, 2025
Reply from ColisExpat
Hello Andreas,
Thank you for your feedback! We’re glad both shipments went smoothly. Indeed, parcel registration can take 1–2 business days after delivery, depending on the warehouse workload.
See you soon,
ColisExpat Team
Reliable and smooth forwarding service
Great experience with ColisExpat. My package was received quickly, repacked securely, and shipped without any issues. The tracking updates were clear, and the delivery arrived exactly as expected. Their support team was responsive and helpful whenever I had questions. Overall, a trustworthy service for international forwarding.
October 14, 2025
Reply from ColisExpat
Hello,
Thank you for your detailed feedback! We’re delighted that everything went smoothly, from reception to delivery, and that our support team could assist you effectively.
See you soon,
ColisExpat Team
Never had any problems forwarding from…
Never had any problems forwarding from here. Always reply to my emails quickly to. 👍
November 3, 2025
Reply from ColisExpat
Hello Bianca,
Thank you so much for the kind words and your continued trust. We’re glad the forwarding has been smooth and that our replies reach you quickly.
See you soon,
ColisExpat Team
Disappointing experience
Disappointing experience. The service is too slow and expensive to be convenient.
November 3, 2025
Reply from ColisExpat
Hello Alessandro,
We’re sorry to hear your experience was disappointing. Delivery speed and cost can vary depending on the chosen carrier and destination. We’re constantly working on optimizing both to provide better value and faster service.
Regards,
ColisExpat Team
Reliable service for a decent price
Reliable service for a decent price. The website is a bit slow at times and sometimes it takes a few days before a delivered parcel is registered into my warehouse, but overall I'm very satisfied.
November 3, 2025
Reply from ColisExpat
Hello Dennis,
Thank you for your honest and balanced feedback. We’re glad to know you find our service reliable overall. We’ve noted your comment about the website speed and registration delays to improve these points.
See you soon,
ColisExpat Team
Perfect !!!!!
October 27, 2025
Reply from ColisExpat
Hello Salem,
Thank you so much for your feedback! We’re glad everything went perfectly with your shipment.
See you soon,
ColisExpat Team
The cost for sending the paar of socks…
The cost for sending the paar of socks from France to Germany with zero weight was 17 Euro! No flexibility regarding parcels weight and size.
October 27, 2025
Reply from ColisExpat
Hello Alina,
Thank you for your feedback. We understand your concern regarding the shipping cost.
Please note that for road shipments within Europe, transporters apply a minimum charge based on the actual weight, regardless of how light the parcel is. This is different from air shipments, where pricing depends on the volumetric (dimensional) weight.
In your case, since the delivery from France to Germany was carried out by road, the minimum shipping fee applied according to the carrier’s pricing rules.
Kind regards,
The ColisExpat Team
Not acceptable delivery delay for a…
Not acceptable delivery delay for a small medicine package. Sender „Shop Apotheke“ comfimed delivery to Germany Colis Expat post address imediately after order. Took Colis Expat about 4 weeks to ship to France and in addition a couple days to forward to Spain.
October 27, 2025
Reply from ColisExpat
Hello Rainer,
We’re sorry to hear about the delay you experienced with your shipment. That’s certainly not the level of service we aim to provide.
To help us review your case in detail and verify what happened with your parcel from Shop Apotheke, we invite you to contact our customer service team directly via the contact form on our website. Our team will investigate and provide you with a clear update.
Best regards,
The ColisExpat Team
Good experience!
I came to know about this company from chatgbt and checked the reviews here which was mixed but majority positive
for my experience it was great and expected.
October 27, 2025
Reply from ColisExpat
Hello Ali,
Thank you for giving us a try and for sharing your experience! We’re delighted to know that your first shipment went smoothly and met your expectations.
See you soon,
ColisExpat Team
Always 5 stars, even in today’s uncertain environment
Always 5 stars! I’m very grateful for Colisexpat and even more so in my country’s current environment. I don’t think that I would be able to get these parcels to the US without them. The courier helped me get my package through customs quickly and efficiently. Highly recommend.
October 27, 2025
Reply from ColisExpat
Hello Maria,
We truly appreciate your kind words and continued trust! We’re so glad to hear that our service helped you receive your parcels quickly and smoothly, even through customs. Thank you for recommending ColisExpat!
See you soon,
ColisExpat Team
Great overall experience
Great overall experience, fast delivery from Paris to Toronto. Keeping informed, shared photos of the product. It was overall a great experience.
October 27, 2025
Reply from ColisExpat
Hello Kristina,
Thank you for your positive feedback! We’re delighted that you enjoyed a smooth, transparent experience with clear updates and fast delivery.
See you soon,
ColisExpat Team
Good that I god my parcels amen
October 22, 2025
Reply from ColisExpat
Hello Karel,
Thank you for your message! We're glad to hear your parcels arrived safely.
See you soon,
ColisExpat Team
Very good service.
Very good service.
Notifies you as soon as the package arrives at their warehouse.
Delivers the packages to my home quickly and efficiently. I highly recommend ColisExpat.
October 22, 2025
Reply from ColisExpat
Hello Adda,
Thank you so much for your kind words and recommendation!
We’re delighted that you’re happy with the speed and reliability of our service.
See you soon,
ColisExpat Team
All fine
At first, I thought that nobody would get back to me. They wrote that they would register the shipment within three days. I contacted support, but got no response. After three/four weeks, however, they wrote that the package from Spain had been delivered to their center in France. I didn’t know they forwarded it to France first. In the end, they sent the shipment to me. At first, after reading these negative comments here, I also wrote a negative one, but I had to reconsider the situation because my package was delivered without any problems. Thank you.
October 24, 2025
Unprompted review
Reply from ColisExpat
Hello Martin,
We’re really pleased to hear back from you and even happier that everything was resolved smoothly in the end. Thank you for taking the time to update your review, your feedback helps us clarify how our process works and reassure other customers.
As a reminder, parcels sent to our local platforms (like Spain) are systematically forwarded to our main center in France before being prepared for international delivery. This ensures proper handling and customs processing.
We truly appreciate your patience and trust, and we’re glad your experience turned out positively.
See you Soon,
ColisExpat Team
Stay Away
My customer ID is 130060, been their customer since 2017 but I will be taking my bussiness elsewhere. My package 17777805 was delivered on October 1st in Spain and almost a month later hasn't reached France yet! I tried to work things out with Harry but he is very unhelpful. They said all they needed was the invoice and tracking number. After I gave it to them, now they want a proof of delivery. I told them the carrier doesn't have this option but they still want me to pull it up from god knows where. Their employees are so rude. I have so many bad experiences with them but this is the last straw. It is despicable how they treat their customers!
October 1, 2025
Unprompted review
Reply from ColisExpat
Hello Sonam,
We are truly sorry to hear about your experience and understand how frustrating this situation must be.
After verifying your case, our team confirmed that the investigation did not allow us to locate your parcel. Unfortunately, when the carrier’s tracking only shows “delivered” without a signed proof of receipt, it becomes very difficult for us to confirm the parcel’s actual arrival or conduct a reliable investigation. This is why we always recommend selecting a delivery option that requires a signature, as it ensures full traceability and avoids this kind of issue.
A dispute procedure has been opened, our team will contact you as soon as the carrier provides the final outcome.
We sincerely regret this situation and thank you for your feedback, it helps us improve our procedures with our logistics partners.
Best regards,
The ColisExpat Team
Reliable and fast service.
Reliable and fast service.
Always got my package in good condition.
Great Option of your supplier does not delivery aboard, or if the shipping costs of your supplier are to high.
We started to use this service as some companies (Tchibo, some Amazon shipment,.. ) refused to ship from Germany to Spain.
We used the service about 20x and will continue.
October 22, 2025
Reply from ColisExpat
Hello Clare,
Thank you so much for your kind words and for your loyalty over so many shipments. We’re delighted that our forwarding service continues to be a reliable and affordable option for you. Your trust means a lot to us!
See you soon,
ColisExpat Team
Very reliable
Very fast, extremely reliable, helpful, affordable - I am completely satisfied with the service!
October 22, 2025
Reply from ColisExpat
Hello Christian,
We truly appreciate your great feedback! We're happy to know you find our service fast, reliable, and affordable. Thank you for your trust and continued support.
See you soon,
ColisExpat Team
Stressful.
Stressful.
I subscribed and immediately regretted. The website is a mess and stressed me out. It keeps out logging you so every ten seconds you have to log in again, it keeps jumping back and forth between three different languages so you need to keep changing it back and then you can’t find any useful information on how the service actually works on their own site - it just leads you in circles and keeps out logging you and changing to other languages. I had to ask ChatGPT for the basic information on how to use this service. When chatgpt had helped me to figure out that I have to send my parcel to ColisExpat’s German address I found out that to use that I needed to upload my ID first. But the website won’t let you know that is what you have to do. All in all horrible user experience. It was so stressful to just try to navigate the website and seemed so unprofessional that I gave up before actually using their service and have now cancelled my subscription. If their website is such a mess I don’t want them to handle my international packages. Just doesn’t seem trustworthy.
October 19, 2025
Unprompted review
Reply from ColisExpat
Hello Stiliani,
We’re truly sorry to read that your first experience with our platform was so stressful. We completely understand your frustration about the login and language switching issues you describe are not the experience we want for our users. Regarding ID verification, it’s a mandatory step for compliance with customs regulations and for reference, all steps of the service are explained in our How It Works section, and our Help Center offers detailed guidance at each stage.
We completely understand your decision not to continue, but we truly value your feedback, it helps us improve both our platform and the overall customer experience.
Best Regards,
ColisExpat Team
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