Another delivery just arrived safely to Athens! The delivery times are getting improved,the quality of service provided by C.E support is extremely high and always willing to help with any poss... See more
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A DHL parcel (n° 3651808403) was received and signed for at ColisExpat's Italian warehouse on January 2, 2026. It was never reshipped. After three months of unanswered follow-ups, they acknowledged... See more
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Seamless transaction from start to finish. Package arrived in Toronto from France in three days via DHL. Tracking information was detailed and timely. I will shop with this company again. Product... See more
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Reliable and fast service. Always got my package in good condition. Great Option of your supplier does not delivery aboard, or if the shipping costs of your supplier are to high. We started to u... See more
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Company details
Written by the company
ColisExpat est un service qui s’adresse à tous les acheteurs en ligne de certains produits français, européens ou américains qui se font parfois très rares dans leur pays de résidence ou dans les territoires d'Outre-Mer. Un produit de qualité qui ne soit pas à un prix exorbitant ? Une petite robe noire d’une marque que vous adorez, le dernier Goncourt ou bien … Quel que soit le petit produit qui vous manque, nous avons la solution ! ColisExpat vous fournit deux adresses de réexpédition : une en France et une aux États-Unis et quatre adresses de transit en Espagne, en Italie, en Allemagne et au Royaume-Uni. Ces six adresses vous permettent de passer commande sur tous vos sites français, européens et américains favoris. Nous recevons vos colis dans nos locaux, vous notifions par mail, puis attendons votre feu vert pour réexpédier le tout chez vous. Peu importe votre pays, nous livrons dans le monde entier !
Contact info
110bis Avenue du Général Leclerc Niv1 Bat7, 93500, PANTIN, France
- contact@colisexpat.com
- www.colisexpat.com
3.8
Great
13K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Fast and efficient service！
July 28, 2025
Reply from ColisExpat
Dear Elaine,
Thank you so much for your kind feedback!
We're glad to hear you found the service fast and efficient, we look forward to helping with your next shipment!
See you soon,
The ColisExpat Team
very good very good
July 28, 2025
Reply from ColisExpat
Dear Rahma,
Thank you so much for your feedback! We’re glad to know you’re very satisfied with our service.
See you soon,
The ColisExpat Team
Bad communication , unreliable company
The website is very simplistic yet very complicated to navigate , i don't know how they manage that .
Their support team is non-existent and reply mostly like robots thinking is cool but actually is frustrating and leads to no help at all .
I had an Amazon delivery to them with one time code for security reasons yet ,they have delay responses to e-mails and they don't seem to understand what common sense is .
I send them everything they needed , one time codes, the things they have to do ,screenshots ,everything ,yet i got a response : Did your delivery arrive safely ? lol .
Not to mention there is no phone to contact them which could solve many problems but if they did i don't know if they would spoke English ,some of them even replied in French in some texts !
If communication is such a big deal and problem in 2025 we are ruined!
July 24, 2025
Unprompted review
Reply from ColisExpat
Dear Kris,
Thank you for sharing your honest feedback.
We’re truly sorry that you’ve had such a frustrating experience with both our website and the communication from our support team. We understand how essential it is to have a smooth, responsive, and fully English-friendly service—especially for secure deliveries like your Amazon order with one-time codes.
To help us investigate what happened during your interactions with our support team, could you please send us more details (such as your customer reference or ticket numbers)? This will allow us to review the exchanges and address the issue properly.
We’ve also taken careful note of your remarks about site navigation, response delays, and mixed-language replies. These points are extremely valuable and will help us improve the overall customer experience.
Best Regards,
The ColisExpat Team
The Concept is good, support is Terrible
I began working with Colis Expat on 6/24. A Google search for a way to forward packages to Cuba Brought them up where their site has Verbiage that they ship Worldwide. No subnote saying "Careful, for a list of where we ship check this page..."
I subscribed for yearly Discounts thinking I would be using the service Often enough. My first issue arose when I couldn't add a Cuban Address to my addresses I would like to forward my package to. I reached out to their Support and I worked pretty much with the same rep for weeks back and forth email after email. Although she was The main support Rep for this company, she never once told me that They don't ship to Cuba. She even went as far as to manually add this cuban Address to my profile. While all of this is going on and since I was working with a rep of this company I felt confident enough to keep forwarding packages to their warehouse since I felt I was in good hands.
After I had 5 Boxes there they finally told me that they don't ship to Cuba, We're talking 12+ emails in where they had pletnty of opportnity to tell me. worse yet, they will do nothing to correct any of this, I will have to eat the charges of shipping my packages back to myself like it or not. They said it was my responsibility to know their policies when their own Reps don't know them.
Be Warned.
My review above contains No Exaggerations, this was my actual experience.
I feel they are operating like they are the only company that offers their services. There are alternatives e.g.Global Shopaholics (Google or search them)
Disclaimer on Global Shopaholics, I have not used their service so I cannot speak to the experience there. But if you need to forward packages around, they may suit your needs if Colis Expat can't, and moreover they may offer a more quality customer Service (possibly)
June 23, 2025
Unprompted review
Reply from ColisExpat
Dear Will,
Thank you for your feedback. We are sorry that our service did not meet your expectations.
Although our site mentions "worldwide" forwarding, some destinations are effectively excluded for regulatory or logistical reasons, and Cuba is unfortunately one of the countries not served. This information is indeed present on our site in the list of eligible destinations, but we regret that it was not visible before your shipments.
As stated by our customer service department, you are responsible for the shipping costs in this case, in accordance with our terms of use.
That said, we fully understand the frustration generated by this situation and the multiple exchanges necessary to obtain this clarification. Your experience underlines the importance of improving the visibility of certain information and the fluidity of dialogue with our support team. These points will be passed on internally in order to adjust our communication in the future.
Thank you for sharing your opinion with us, and we look forward to providing you with a better experience in the future
Sincerely,
The ColisExpat team
Perfect and very nice service
July 15, 2025
Reply from ColisExpat
Dear Stéphane,
Thank you for your kind feedback! We're delighted to hear that you were happy with the service. If you ever need anything in the future, we're here to help.
See you soon,
The ColisExpat team
ColisExpat has been so serviceminded…
ColisExpat has been so serviceminded and a great help.
July 1, 2025
Unprompted review
Reply from ColisExpat
Bonjour Rikke,
Thank you very much for your kind feedback! We're delighted to hear that you've had a positive experience with ColisExpat. Our team is always here to help, don't hesitate to reach out if you need anything in the future.
See you Soon,
The ColisExpat Team
I have been using Colis Expat for five…
I have been using Colis Expat for five years. In the past month, I had 5 items sent to my Colis Expat address in France. Two were sent directly and three were sent to their own Mondial Relay address which is in the same building. They are supposed to transfer the Mondial Relay parcels automatically to my Colis Expat address (again, in the same building).
One parcel was transferred as usual.
Then, I started getting official notifications from Mondial Relay that the other two packages had arrived and I should pick them up. The 2 vendors who sent the packages notified me as well. I sent a message to the Colis Expat support team to ask them to accept the packages so that I could get them forwarded to me. I sent them the official notifications that I had received from the Mondial Relay site, Colis Expat Shopiles.
First, I was told that they would search the warehouse. Then they said that there was no trace of them. In the meantime, I got additional notices from the Mondial Relay site that they had the packages and I should pick them up.
I asked if Colis Expat was prepared to compensate me for the value of the merchandise that they apparently lost. They replied, “Do you have the proof of delivery?”
Cordialement, etc.etc.
I had sent them the proof days before in the form of the very official notices from ColisExpat Shopiles. Now they seem to be ignoring me.
July 11, 2025
Unprompted review
Reply from ColisExpat
Dear Robin,
We are sincerely sorry for the situation you describe and we understand your frustration, especially after five years of loyalty. We can confirm that our team has taken into account your proof of delivery and Mondial Relay's notification that your parcels have arrived at the ColisExpat Shopiles relay point.
As explained by our customer service department, an internal check has been launched to locate these parcels, but for any compensation process, we imperatively need official signed proof of delivery documents (proof that the parcel has been handed over to our warehouse teams). We know that this may seem redundant, but it's an essential requirement for processing a loss claim and being able to initiate any compensation with our partners.
Please rest assured that you are not being ignored - our team has well received your last message, but as you sent it just yesterday (and it was a public holiday here in France), our response time may be slightly longer than usual.
Best Regards,
The ColisExpat Team
Another great delivery with Colis Expat
Another great deal with Colis Expat. I got my consolidated package today with the two orders from France, Colis Expat did a great job once again. The box was of high quality and was taped safely to not allow curious hands inside the box. The shipping to Germany from France is quite expensive recently, but you get what you pay for. I would avoid choosing Hermes as they tend to delay the delivery too much, but other than that all good. Happy Bastille day Colis Expat ! A bientöt !
July 14, 2025
Unprompted review
Reply from ColisExpat
Dear Razvan,
Thank you so much for your detailed and positive feedback — it really means a lot to us! We’re delighted to hear that you’re satisfied with the quality of the consolidation and the secure packaging.
We take note of your comment about Hermes — your input helps us continue improving.
See you soon,
The ColisExpat Team
Overall good experience
Overall good experience. Had some issues with staff assuming non alcoholic ginger beer contains alcohol (Helena) then had another issue with another staff member (Jeremy) saying perishable items cant be shipped and my order would be cancelled (fyi canned drinks are not perishable items)however Helena was able to confirm my order was indeed shipped and i received it perfectly fine. Would use again but recommend staff members check these things properly and avoid any confusion moving forward. This is the reason for not giving 5 stars, there is still some improvements to be made but i would use them again.
July 7, 2025
Reply from ColisExpat
Dear Kaysha,
Thank you so much for taking the time to share your detailed feedback. We’re glad to hear that, despite the confusion, your order was shipped correctly and arrived in perfect condition — and we truly appreciate your trust and your intention to use our service again.
We sincerely apologize for the misunderstanding regarding your ginger beer and canned drinks. You’re absolutely right: clearer and more precise checks on product categories would help avoid unnecessary stress and confusion. We’re sharing your comments with our team to ensure everyone is aligned on these points and to improve our internal processes.
Your suggestions are invaluable for helping us do better. We look forward to assisting you again with an even smoother experience next time!
Best regards,
The ColisExpat Team
Five weeks and no delivery
I have been waiting for over a month for the delivery. Very little communication and I went on here to see if this was a legitimate company.
There is no telephone number or email to contact them - only through their site.
May 31, 2025
Unprompted review
Reply from ColisExpat
Dear Maribeth,
We’re truly sorry to read about your experience and the long wait for your delivery. We completely understand how frustrating this lack of clear communication can feel.
Indeed, for security and traceability reasons, all support requests must go through the contact form available on our website. Once you submit your request, it is immediately transferred to our customer service team, who always aim to respond within 24 to 48 hours.
If you’re still waiting for an update, please don’t hesitate to submit a follow-up through the form with your reference number — our team is here to help and make sure you receive clear information about your parcel.
Again, we apologize for the inconvenience and thank you for your patience.
Best regards,
The ColisExpat Team
Reply from ColisExpat
Dear Volker,
Thank you so much for your feedback! We’re glad to know our service works well for you that’s exactly what we aim for.
Looking forward to assisting you again soon!
See you Soo,
The ColisExpat Team
Reply from ColisExpat
Dear Anon,
Thank you very much for your feedback! We’re delighted to hear you’re happy with the fast delivery and the prompt updates.
We look forward to assisting you again soon!
See you soon,
The ColisExpat Team
Unhelpful, Expensive and Unreliable
This company is quite unhelpful and unreliable.
I have had packages go missing when getting delivered and when they have "Consolidated" I have received ridiculous sized boxes with tons of empty space.
It is honestly concerning as they charge by volumetric weight. My last few experiences with them has left me feeling quite ripped off.
I asked if they could use a smaller box and they said they have "Set sizes" for boxes. Which is nonsense as I have received all kinds of sized recycled boxes before from them before.
It seems like they want overcharge and then the support team just shuts you down.
This is the last time I use them and please just look at their reviews for 1 minute before you do.
July 5, 2025
Unprompted review
Reply from ColisExpat
Dear Mitchell,
We’re genuinely sorry to read your disappointment and frustration regarding the size of your consolidated parcels and the overall experience you’ve had with our service. We completely understand how frustrating it can feel when the box size affects your shipping costs.
As our team explained, the size and shape of each item do determine the box used for consolidation, and sometimes extra space can be unavoidable to protect your goods during transit. That said, we hear your concern about feeling overcharged — and we regret that you feel let down by our responses.
We also note your comment about previous smaller boxes and recycled packaging. Your feedback is important, and we’ll share it internally to see how we can improve our packing practices and give clearer explanations when reconditioning is possible.
If you’d like, we remain available to review your last shipment together — please don’t hesitate to send us your shipment number if you haven’t already done so. We want to make sure you feel heard, even if we know this experience has impacted your trust.
Thank you for taking the time to share your feedback — it’s what helps us improve.
Best regards,
The ColisExpat Team
Fast and security service.
June 30, 2025
Reply from ColisExpat
Dear José,
Thank you very much for your feedback! We’re glad to know you’re satisfied with the speed and security of our service.
Looking forward to assisting you again soon!
See you soon,
The ColisExpat team
Everything worked out well!
Everything worked out well!
Very satisfied. I ordered from Lidl online shop in France. Parcel was delivered with DHL within 10 days (was a bank holiday in between). I paid around 27€, even less than what the package estimator calculated. Would definitely use it again if I find good deals in other countries.
June 14, 2025
Unprompted review
Reply from ColisExpat
Dear David,
Thank you for your detailed and positive feedback!
We’re delighted to hear that everything went smoothly with your order from Lidl France and that the delivery with DHL met your expectations — even with a bank holiday in between. It's great that the cost was even lower than estimated!
See you soon,
The ColisExpat Team
Great - until there's a problem
I've been using ColisExpat for several months now, to consolidate and forward several small parcels from Vinted, LeBonCoin, etc. I could not fault the service; I received packages from France and Spain to my home in the UK with no problems at all except an issue with the website which lasted a couple of days and meant it was impossible to forward shipments.
My main issue with this company stems from its complete lack of customer service. I was told that one of my packages could not be forwarded via the method I had chosen because it contained medication - I emailed and clarified that I had not ordered any medication so would they please double check this; perhaps the sender had used a medication box for the packaging. After 3 weeks of no response, I followed up again to be told that they had checked, there was no problem and I could proceed with shipping.
Once I had reprocessed the shipping I again received an email saying that the parcel could not be sent because it contained medication. After a further email I was told that, actually, the employee had just read the invoice I sent them to confirm there was no medication, but when they came to pack the shipments they had found medication.
Again, I asked for clarification and a photo if necessary to prove that there was medication inside. After nearly two more weeks of no response, ColisExpat once again told me there was no problem and I could proceed with the shipment, which has finally been dispatched successfully today.
Throughout, their customer service was laughable - easily proven by the fact that it took three weeks for them to read an invoice. I was constantly chasing for a response and barely received any apologies, in addition to no offer of compensation - despite that I had spent over a month emailing them for absolutely no reason at all.
I do not understand how this company is still in business with their ridiculous lack of empathy and customer service. I will be looking at using another company moving forwards in the hope that they will be more professional - although this won't be difficult to achieve!
June 24, 2025
Unprompted review
Reply from ColisExpat
Bonjour Molly,
Nous vous remercions d’avoir pris le temps de partager votre expérience avec autant de détails.
Nous sommes sincèrement désolés pour les nombreux dysfonctionnements que vous avez rencontrés, en particulier sur le délai de traitement et le manque de clarté dans nos réponses successives. Vous avez tout à fait raison : cette situation aurait dû être clarifiée bien plus rapidement et surtout avec davantage de réactivité et de transparence.
Ce malentendu lié à l’emballage du colis a effectivement semé la confusion dans notre service logistique. Cela n’excuse en rien les délais de réponse et les messages contradictoires que vous avez reçus. Nous reconnaissons que la communication n’a pas été à la hauteur, et cela ne reflète pas le niveau de service que nous nous engageons à fournir.
Nous comprenons parfaitement votre frustration, d’autant plus que vous avez toujours utilisé notre service sans problème jusqu’à présent. Vos remarques sont légitimes et seront transmises à nos équipes pour éviter que cela ne se reproduise.
Nous espérons pouvoir regagner votre confiance à l’avenir, et restons bien entendu disponibles si vous avez besoin d’assistance supplémentaire.
Cordialement,
L’équipe ColisExpat
Terrible Website
I have just now started to use this service. I have scheduled three parcels to be forwarded.
My review is based solely on the issues I am experiencing using the website.
The website is an absolute joke. The sad thing is, that others have commented on this issue. Yet these guys will not bring on, an improved site. I will most likely stop using them for this reason alone!
The site is very difficult to navigate
It’s functions are very difficult to initiate
And just try erasing or amending an address. You can’t. So you can end up with multiple different and obsolete addresses in the portal and very easily ship your package to an obsolete address.
The Customs declaration function is easy to deal with and in theory very easy to use. But when creating an invoice for Five items and you make an error. In actuality you find the function getting stuck, having to log out and restart!
Sorry to say this, but only the French could have such a terrible website and pretend that everything is fine and it’s got to be the stupid customers fault!
June 1, 2025
Unprompted review
Reply from ColisExpat
Dear Michael,
We’re truly sorry to hear that your experience with the website has been so frustrating. You're absolutely right to expect a user-friendly and efficient platform, and it's clear that in your case, we’ve fallen short.
Your feedback is extremely important to us and plays a key role in helping us improve. We’re taking these comments into account as we work on a complete overhaul of the website interface, with the goal of offering the best possible user experience. In the meantime, if you encounter any issues, our customer service team is available to assist you.
Best Regards,
The ColisExpat Team
I've been a customer since 2017
I've been a customer since 2017. ColisExpat service used to be much, much better. Now the customer service staff is rude, they don't bother actually reading your email thoroughly so they can understand the problem and, most importantly, they are SO OVERPRICED!!! There are so many companies that do this better than they do now. You get NOTHING for being a long-term customer, no respect, just rudeness. Right now I'm waiting for 2 parcels that have been stuck in Machelen since May 14th. That's right, it's just ridiculous. I paid money for this, I can't believe it. Furthermore, they just LOST a pacakge of mine, something I bought in the U.K. which I paid an exhorbitant amount for in shipping costs. Their response? Basically, "We have no idea what happened to your package, response time is around 8 weeks, and we don't know if you'll get a refund". They may as well just have said, "And it's all your fault". I AM SO DONE. It's despicable, and that is NOT the first package they have lost. The other one was awhile back, Christmas slippers of all things. So my advice is, find another forwarding company.
April 15, 2025
Unprompted review
Reply from ColisExpat
Dear Lisa,
We are very sorry to read your message, especially as you have been a customer since 2017. Your loyalty deserves our full attention and we deeply regret that your recent experience has been disappointing.
We understand your frustration regarding the parcels waiting in Machelen and the parcel that was reported lost. Our teams are working hard on your case, but in order to avoid any errors in processing, it is imperative that we manage each shipment in a separate file. This ensures rigorous tracking, especially in the event of a dispute or investigation with the carriers.
We understand that these procedures may seem burdensome, especially when you expect a rapid response. We confirm that we have received the documents you sent and we will process one of the parcels as agreed, pending the other separate shipments.
Please be assured that our aim remains to resolve this situation as quickly as possible, with the respect and transparency that you are entitled to expect.
Best Regards,
The ColisExpat team
Reply from ColisExpat
Dear Frank,
Thank you so much for your kind words!
We’re thrilled to hear everything went perfectly
See you soon,
The ColisExpat Team
Reply from ColisExpat
Goord morning,
Thank you for your feedback!
We're glad you appreciated the fast delivery and the variety of shipping options. See you again soon on ColisExpat!
See you soon,
The ColisExpat Team
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